Family Hotels & Resorts in Khao Lak from NZ$362

"Breakfast was very fresh with lots of choice. Service was exceptional."

"Do not stay here. Issues experienced during our stay • Breakfast was not included, despite us believing we had paid for accommodation with breakfast included. This was disappointing and unclear at booking and check in. • Water frequently did not run at all in the rooms. • When water was available, there was little to no water pressure, making showering and basic hygiene difficult. • Toilets often would not flush. • When toilets did flush, they regularly blocked, creating unhygienic and distressing conditions. • Room key cards consistently failed to work throughout the entire stay, repeatedly locking us out of our rooms. • Staff would reset one key card, only for the other cards assigned to the same room to stop working, meaning the issue was never properly resolved. • There was a strong and persistent smell of sewage in and around the rooms. • Bedside lamps in each room would not turn off at all, impacting sleep and comfort. • At checkout, the hotel attempted to charge us for minibar items that were never used, totalling approximately 1500 baht across four rooms. • Management verbally agreed to refund one night for all four rooms and instructed us to process this through Hotels.com, however the hotel has since ignored all refund requests and follow ups from Hotels.com. • After checkout, communication and accountability completely stopped, continuing the poor service well beyond our stay."

"Clean room, fantastic facilities, great buffet breakfast and very good location. The resort exceeded our expectations. Would highly recommend to families."

"Warm welcome we had the grande suite room which have just been refurbished, great location "

"Amazing staff with clean rooms and services. Taxi service around the hotel, so you don't have to walk up the steep hills. "

"Grand place - great breakfast - but it is of course the staff who make the difference. They were all great but special mention for... Snow, Jenny & Bishnu at reception were absolutely excellent & particularly charming. Nat in the recreation department was beyond expectation. And Aun, Pong & King were all very helpful. Iwould also like to thank the entire restaurant and kitchen staff for their baking & sining!"

"We had a wonderful day here"

"Fabulous! I had a pool access room and it was great to avoid the crowd at the main pool. I did go to the beach twice which was nice, but I preferred the quiet. Staff was helpful and did a great job. The area around the hotel is great - tons of places to eat, get massages, etc. I plan on returning the same time next year!"

"We loved everything about our stay and the property. We would never again book through Expedia because they are not an honest company. They say your payment will not go through until 30 days before your stay but then charge it immediately and send you a confirmation and and say any cancellations are not refundable. They also blame it on Outrigger Hotel that they do not refund for cancellations. This is not true - they just keep the extra money and do not send it to the hotel. This is bad practice and I hope karma gets them."