Keston Holidays from NZ$522

Spotlessly clean room and bathroom. Very comfortable bed. I was extremely impressed by the double (triple?) glazing, which rendered traffic noise from the A40 almost soundless..!

Our room was in the annex. It was spacious and clean. We had dinner in their traditional pub that served good pubfare. The staff were friendly and helpful. Super close to Heathrow airport, but not the least bit noisy.

★☆☆☆☆ – A Distressing Experience I Would Never Wish on Another Traveller I booked this property through Expedia for one night and, before travelling, emailed the owners several times to explain that I would be arriving with my trained psychiatric assistance dog. Every email was ignored. Had they simply replied before I travelled, I would have cancelled my booking and stayed elsewhere. Instead, I travelled to the property alone with four suitcases, only to be told on arrival, "We don't allow dogs." My dog is not a pet. He is a trained and accredited assistance dog who assists me with my disabilities. The owners themselves had a dog living at the property and allowed on furniture used by guests, yet my dog was refused. As a lone female traveller, I was then left to drag 4 suitcases outside and sit on the curb in the heat with my assistance dog and nowhere to stay. I was visibly crying and distressed. No assistance was offered. No attempt was made to help me find alternative accommodation, arrange transport or even show the slightest compassion. I was simply expected to leave. The property is advertised as a B&B, yet breakfast is an additional charge. The photographs also give the impression of communal guest spaces, but on arrival I found myself walking into the family's private dining area while they were eating, which felt uncomfortable. Depsite repeatedly emailing and calling the airport transport supposedly offered was not given and I had to pay a 50 taxi surcharge

We absolutely loved our four days at The Franklin Hotel. We loved it so much so that we have been recommending and reconsidering going back to stay there again December of 2027. Staff were phenomenal answering and assisting with all of our needs, very clean amenities and the professionalism of the team was top notch! Thank you Team Franklin! We are looking ahead to our next trip to London and staying with you again!