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Reviews of Econo Lodge

2 out of 5
Econo Lodge
300 North Ely Street, Kennewick, WA

Reviews

6.8
Rating 10 - Excellent. 110 out of 538 reviews" "
Rating 8 - Good. 178 out of 538 reviews" "
Rating 6 - Okay. 118 out of 538 reviews" "
Rating 4 - Poor. 71 out of 538 reviews" "
Rating 2 - Terrible. 61 out of 538 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Robert

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not stay here with a family.
Stayed 1 night in May 2024
Response from ArielleS on 13 May 2024
We appreciate you taking the time to fill out the survey as your feedback is important to us to better our services.

2/10 Terrible

Tracy

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My 11yo daughter and I checked into the Econolodge in Kennewick, WA last weekend. For the rate of the hotel, I wasn’t expecting anything fancy, but I was NOT expecting how unsanitary and, frankly, unsafe I felt at that hotel. Walking in, all the trash cans outside the building were overflowing with trash toppling onto the ground. There was a smell of cigarette smoke, but that I expected since there was NS and S options available. However when we got to our room, the overwhelming odor of urine was disgusting! In addition, the light switch for the bathroom wouldn’t turn on. Homeless people were loitering in the back packing lot. We checked right out.
Stayed 2 nights in Apr 2024
Response from ArielleS on 2 May 2024
We appreciate you taking the time to fill out our survey. We are sorry to hear that you had a bad experience at our hotel. We assure you we are working hard in these areas to better our establishment.

2/10 Terrible

Katrina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is literally the worst place I’ve ever stayed. It was extremely unclean, and felt very unsafe. Please do not stay here.
Stayed 2 nights in Apr 2024

2/10 Terrible

Nancy

Disliked: Cleanliness, amenities, property conditions & facilities
When I first drove up to register, there was a homeless man sitting on the ground in front of the parking spot, and he watched me intently as I went in to register. There was no staff at the desk, but a phone with a note saying pick it up to call an attendant. I picked it up and it rang, but no answer. I did this three times before the person answered and came 5 minutes later. She was very nice. I drove around back to my room and there were several sketchy looking vagrants and smokers constantly around the hotel. The room was pretty good, but then I saw the bathroom. There were about 6 flies in the bathtub bigger than a fruit fly and smaller than an average house fly. I used the bathmat/towel to kill them, but every time I went into he bathroom there were 6-10 more. They did not seem to go into the bed area, which was good, but it was still unsettling and a bit disgusting. All night long, until about 5:00 a.m., people would walk by my door/window talking and it would wake me up, and the air/heater was extremely loud, so I turned it off. I got about 2 hours of sleep. Plus, at midnight a random pick-up truck was parked over the line right next to my car and a man was in rummaging, so I hit my lock button on my car to make it beep and he left. There was no continental breakfast even though they showed it in the pictures. I tried the ice machine at night and the next morning at 7:00 a.m., and no ice either time.
Stayed 1 night in Apr 2024
Response from ArielleS on 29 Apr 2024
We appreciate you taking the time to write this review. We are sorry your experience with us did not meet your expectations. We appreciate the feedback and will be meeting with the head of each department to make sure we are working hard to get these issues fixed.

2/10 Terrible

Gloria

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking online the pictures are extremely old! There were homeless sleeping on the pavement in the parking lot, people living in cars in the parking lot, druggies everywhere. We did not check in because we didn't feel safe to even be in the parking lot.
Stayed 1 night in Apr 2024
Response from ArielleS on 29 Apr 2024
We are sorry to hear that your experience did not meet your expectations. We are working very hard to fix these issues.

2/10 Terrible

Hugh

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Big traffic noise and a night long barrage of noise from the room next door
Stayed 1 night in Apr 2024
Response from Arielle S on 5 Apr 2024
We are sorry we did not meet your expectations. We appreciate your feedback and will be working hard to fix the issues at hand. We hope you will consider our hotel for a future stay to see we have worked to fix the issues.

2/10 Terrible

Mark

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were homeless people hanging around parking lot, had multiple knocks on door after i had fallen to sleep, i left at 2am because i did not feel safe.
Stayed 1 night in Mar 2024
Response from Hotel Management on 29 Mar 2024
I'm very sorry to hear about your experience and that we failed to meet your expectations. I hope you will reconsider giving us another opportunity to serve you in the future.

2/10 Terrible

Jeff

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Arielle Smith-front desk manager on 17 Mar 2024
We are sorry you were unhappy with your stay. We are working hard to improve issues that have been brought to our attention.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Cockroach
Stayed 2 nights in Feb 2024
Response from Lisa Schmidt on 23 Feb 2024
Thank you for choosing to stay with us and am sorry if you found this in your room, however I have not been made aware of this and we have not had any issue prior to this or after.

10/10 Excellent

Luretta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and peaceful
Stayed 1 night in Jan 2024
Response from Lisa Schmidt on 24 Jan 2024
Thank you for choosing to stay with us and taking the time to write a review. I appreciate your great comments and will be passing this on to the staff.

6/10 Okay

Krista

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lisa Schmidt on 24 Jan 2024
Thank you for choosing to stay with us and taking the time to give a review. Please come again when you are in our area.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean, but what i liked most was the Staf service ,the lady was so kind and helpful, she should get a raise $ . Thanks you.
Stayed 1 night in Jan 2024
Response from Lisa Schmidt on 24 Jan 2024
Thank you for choosing to stay with us and leaving a great review. Please come again when you are in our area.

10/10 Excellent

Lindsey

Liked: Staff & service, property conditions & facilities
Great staff!!
Stayed 1 night in Jan 2024
Response from Lisa Schmidt on 17 Jan 2024
LindseyThank you for your great review please come and stay with us soon.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Love love love front desk
Stayed 1 night in Jan 2024
Response from Lisa Schmidt on 17 Jan 2024
Thank you for your great review please come and stay with us soon.

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If your a private person, and like your privacy. This is your hotel.
Stayed 1 night in Jan 2024
Response from Lisa Schmidt on 17 Jan 2024
Thank you for your great review please come and stay with us soon.

10/10 Excellent

Craig

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lisa Schmidt on 17 Jan 2024
Thank you for your great review please come and stay with us soon.

10/10 Excellent

John

Liked: Amenities
It was good
Stayed 1 night in Jan 2024
Response from Lisa Schmidt on 17 Jan 2024
Thank you for your great review please come and stay with us soon.

2/10 Terrible

Lilly

Stayed 1 night in Jan 2024
Response from Lisa Schmidt on 17 Jan 2024
Thank you for your great review please come and stay with us soon.

8/10 Good

Marjean

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to make sure that freezer of the Refrigerator don’t have so much ice and if so need to make sure ice doesn’t over run it and some doesn’t look brown
Stayed 1 night in Dec 2023
Response from Lisa Schmidt on 22 Dec 2023
Thank you for choosing to stay with us. We appreciate your cements and concerns and are sorry for any inconvenience the refrigerator may have caused. I will let housekeeping know of the issue.Thank you again.

2/10 Terrible

Aaron

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Would not recommend.
Hotel room was fine, bathroom was disgusting, room reeked of smoke even as a non smoker room. Room next door to ours decided to have a fight at 2 am inside and outside the room. Drug dealers and crackheads all over the parking lot.
Stayed 1 night in Dec 2023
Response from Lisa Schmidt on 22 Dec 2023
AaronI am so sorry that you had issues with your stay. I will forward your concerns to the correct departments so that we can approve on our customer satisfaction.

6/10 Okay

Tony

Liked: Staff & service
The housekeeper should have checked with the front desk to know that I had arranged for a later checkout -- before knocking on my door to remind me about the checkout time. She didn't seem friendly at all.
Stayed 1 night in Dec 2023
Response from Lisa Schmidt on 12 Dec 2023
TonyMy apologies for any inconvenience this may have caused. Rest assured I will speak with my Housekeepers.

4/10 Poor

Argi

Disliked: Cleanliness, property conditions & facilities
It's noise. People next door was coming in an out with a noise door. Couldn't sleep the entire night. Not recommended.
Stayed 1 night in Dec 2023
Response from Lisa Schmidt on 12 Dec 2023
Agrii am sorry for any inconvenience that this may have caused. I will be speaking with my staff to see what we can do better to resolve these issues.

2/10 Terrible

Job

Stayed 1 night in Dec 2023
Response from Lisa Schmidt on 17 Jan 2024
Sorry to hear that your stay was not enjoyable as it is always what we hope for.

6/10 Okay

Layne, Spokane

Stayed 1 night in Nov 2023
Response from Lisa Schmidt on 22 Dec 2023
Thank you for choosing to stay with us. We always appreciate it when guests leave a review. We want to provide the best possible service and it helps us to achieve this.

2/10 Terrible

Todd

Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst stay of my life. People were moving the furniture around the room upstairs the entire time, both day and night. I would have contacted the office but there is no phone in the room. The water was cold and there were bugs all over the bathroom.
Stayed 1 night in Nov 2023
Response from Lisa Schmidt on 30 Nov 2023
Sorry for any inconvenience that you experienced. I will be forwarding your review to the correct departments.Again my apologies.

2/10 Terrible

Yered

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place needs a complete overhaul and doesnt justify paying over $50 per night, although their price is $85 per night. There are zombies and crackheads EVERYWHERE. I MEAN EVERYWHERE, walking, partying, loitering, at ALL HOURS of the night. Do yourself and your loved ones a favor, and STEER CLEAR. You will not sleep a wink if you stay here.
Stayed 2 nights in Nov 2023
Response from Lisa Schmidt on 24 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us or by visiting our Support page: https://www.choicehotels.com/support.We hope for an opportunity to properly host you in the future.Sincerely,Lisa SchmidtAssistant General ManagerEcono Lodge5097836191

2/10 Terrible

Misty

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Grossest place ever. Do not recommend. Drug addicts and homeless people. The front desk person walked us to the room and had to make sure no one was in it. Do not recommend. Paid for 2 double beds got one gross king.
Stayed 1 night in Nov 2023
Response from Lisa Schmidt on 20 Nov 2023
Sorry to hear that we did not meet your expectations as that is always our goal.

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lisa Schmidt on 9 Nov 2023
Thank you for taking the time to let us know how we are doing your opinion is very important to us as it helps us to improve.

2/10 Terrible

Jeremy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
2 door locks broken, everything was dirty, walls, sheets
Stayed 1 night in Nov 2023
Response from Lisa Schmidt on 9 Nov 2023
Thank you for taking the time to let us know how we are doing. I am sad to see that we did not meet your expectations. We do take your concerns seriously and will advise the correct department so that we can improve.

2/10 Terrible

Shawna

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good place to stay. Unsafe and very unprofessional.
Stayed 1 night in Oct 2023
Response from Lisa Scmidt on 11 Oct 2023
Thank you for taking the time to give a review. I am sorry that e failed to meet your expectations. We do hope that you will give us another try as we are trying to improve.

6/10 Okay

Janet

Disliked: Staff & service
I liked that there was a safe in the room. I didn't like that staff at the front desk kept my ID card until the next morning when I inquired about it. I think they could have called my room. As U was leaving there was what appeared to be a homeless person digging through the garbage and another smoking something from a pipe.
Stayed 1 night in Sep 2023
Response from Lisa Schmidt on 28 Sept 2023
Thank you for taking the time to write a review. We appreciate your feedback. I am sorry that we failed to meet your expectations.

4/10 Poor

Sean

Liked: Staff & service
Disliked: Property conditions & facilities
The bath towels were stained and the fridge wasn't clean, and had a nasty smell that made the whole room stink
Stayed 1 night in Sep 2023
Response from Lisa Schmidt on 12 Sept 2023
Sorry to hear about your experience. We do take your concerns seriously and will let the correct department know about your concerns.

2/10 Terrible

Lindsay

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thieves
We didnt get a stay because your site booked us for the wrong day and refused to change the date for us or give refund. Customer service was not helpful and claim department was even worse. Your company literally stole from us
Stayed 1 night in Aug 2023
Response from Lisa Schmidt on 31 Aug 2023
LindsayI am really sorry that you had this experience with the 3rd party that you went through. We would be more than happy to make your reservation directly with our hotel

10/10 Excellent

Chucknmary

Stayed 1 night in Aug 2023
Response from Lisa Schmidt on 12 Sept 2023
Thank you so much for your kind review. Please let us know if we can accommodate you again.

10/10 Excellent

sean

Stayed 1 night in Aug 2023
Response from Lisa Schmidt on 12 Sept 2023
Thank you for your kind review we appreciate you for choosing to stay with us. Please let us know if we can accommodate you in the future.

10/10 Excellent

Chucknmary

Stayed 2 nights in Aug 2023
Response from Lisa Schmidt on 31 Aug 2023
Thank you for taking the time in leaving us a review on your stay with us. I am so happy to learn that you had a great time and experience with our hotel and team members. We look forward to having you back into our property in the near future!Sincerely,

10/10 Excellent

Chucknmary

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there are awesome! Friendly and funny!
Stayed 1 night in Aug 2023
Response from Lisa Schmidt on 10 Aug 2023
Thank you for your positive review.Please come back soon it was our pleasure to have you stay.

10/10 Excellent

Chucknmary

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Aug 2023
Response from Lisa Scmidt on 9 Aug 2023
Thank you for your positive review. We are so glad that you enjoyed your stay and we hope to see you again soon.

6/10 Okay

Debra

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
You get what you pay for and it was okay
It was fine since we really didn't stay there during the day because we were traveling from Seattle to Walla Walla. It was not luxury for sure, the rooms did not look like the pictures on the website of the room we were in. But overall, it was fine for the price, and it worked.
Stayed 2 nights in Jul 2023
Response from Lisa Scmidt on 1 Aug 2023
Thank you for choosing Kennewick Econo Lodge and taking the time to give a review, we appreciate your cements.

10/10 Excellent

Chucknmary

Travelled with family
Liked: Staff & service, property conditions & facilities
Love the staff
Stayed 2 nights in Jul 2023
Response from MS on 24 Jul 2023
Thank you for choosing to stay Econo Lodge. We are delighted to know you enjoyed your recent experience with us and appreciate you taking the time to write a review. It was a pleasure having you as our guest and we hope to welcome you back soon.

2/10 Terrible

Misty

Disliked: Property conditions & facilities
A bunch of bums out side and dirty.
Stayed 1 night in Jul 2023
Response from Lisa Scmidt on 21 Jul 2023
I am sorry that you didn't enjoy your stay.Thank you for taking the time to write a review.

10/10 Excellent

Mariska

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were incredibly helpful, especially Gina who worked the evening shift. Room was clean. It was a bit noisy as i work nights and sleep during the day but other than that the stay was great!
Stayed 1 night in Jul 2023
Response from DS on 24 Jul 2023
Thank you for highlighting our associate's professional service. We look forward to welcoming you again!

10/10 Excellent

Lisa

Stayed 1 night in Jul 2023
Response from Lisa Scmidt on 9 Aug 2023
We are so glad that you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

DIpak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Lisa Scmidt on 28 Jun 2023
Thank you for your positive response I will pass it on to my employees. Please come again soon.

10/10 Excellent

Justine

Liked: Cleanliness, staff & service
good enough
Stayed 1 night in Jun 2023
Response from Lisa Scmidt on 28 Jun 2023
Thank you for responding we appreciate the great score.We hope that you return again soon.

10/10 Excellent

Sarajoy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Lisa Scmidt on 23 Jun 2023
Thank you so much for the positive review. We enjoyed having you stay with us and we hope to see you again soon.

6/10 Okay

Puamemea

Disliked: Property conditions & facilities
I was charged 23 dollars stating it's a deposit. Still haven't received it. I did not damage anything in the unit so it surprised me that I was charged 23 dollars at check in.
Stayed 2 nights in Jun 2023
Response from Lisa Scmidt on 23 Jun 2023
Sorry for the issues you had with the deposit, if you pay with a card it does take up to 7 business' days for the funds to go back into your account.

8/10 Good

Kathleen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Lisa Scmidt on 23 Jun 2023
Thank you for taking the time to let us know how we are doing. We enjoyed having you here and hope to see you again soon.

4/10 Poor

Tamra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Management on 1 Jun 2023
Thank you for your review as it helps us to improve

6/10 Okay

Harlin

Liked: Cleanliness, staff & service, property conditions & facilities
The frig didn't work -- and when I brought back items to go into the frig, I went to the ice dispenser, which was locked -- sign said it was open only from 10 am to 6 pm........and it was locked because of protection from freezing weather. This was on May 5 -- long after evening freezing weather. Also, altho I booked thru Expedia, the desk was not able to give me a final statement for my stay.
Stayed 3 nights in May 2023
Response from Jill Ward-Assistant General Manager on 12 May 2023
Thank you for the review. I apologize that you weren't able to have access to the ice machine room. I will talk to the front desk about keeping the room opened later. I have also talked to the maintenance department to go in and make sure the fridge gets fixed. Mentioning these issues to the front desk during your stay would give us the opportunity to either replace your fridge or move you to a room that has a working one. Hope we will see you again the next time you are in town. Safe travels to you!