Keauhou Shopping Center Tours and Activities

We stayed 2 nights in an Oceanfront Room with Club Lounge access. The ocean view was breathtaking, and the Club Lounge host, Aunt Fua, was exceptional—warm, kind, helpful, and genuinely welcoming. She truly provided the Hawaiian hospitality. Unfortunately, several major issues overshadowed these positives. At the pool bar, our family waited nearly 10 minutes just to be acknowledged and seated. During that time, the bartender appeared to ignore us while openly chatting with other guests, without serving food or drinks. We considered leaving, but we were in swimsuits and had no other convenient dining option on-property. Once seated, we ordered a burger for our son and a poke bowl for myself. The burger was fine, but the poke was very poor quality. We live in WA and eat poke frequently, so we know good-quality fish. As the only non-white guests there at the time, the lack of attention also made us feel particularly unwelcome. I chose not to make an issue of it in front of my son, left a tip, and left. This experience was so disappointing that we avoided the resort's other restaurants for the rest of our stay. We later found a live cockroach in our bathroom, unacceptable for a resort-level property and premium room. At checkout, no valet staff was available to help with our luggage or retrieve our vehicle, so we had to carry our bags to the front desk and wait. Unfortunately, we do not plan to return to this properties due to the inconsistent service & pool bar experience.

Had an unbelievable stay in this place during the storm the staff were unbelievable area accommodation