Kawaihau Holidays from NZ$2,581

I received my room at around 5:00 p.m., even though the stated check-in time was 3:00 p.m. More importantly, I booked and paid for a room with two beds, but instead I was given a room with one bed and one sofa bed. I was told that this arrangement was suitable for up to four people, but this was not the type of room I had booked and paid for. To make matters worse, I had to carry the bed linen for the sofa bed myself from reception to the room and prepare the sofa bed on my own. I also spent a considerable amount of time waiting at reception because I could not get clear or accurate information about the situation. Overall, I did not receive the accommodation I booked and paid for, and I wasted a significant amount of time trying to resolve the issue. I also submitted a complaint to Expedia. Initially, I was connected with AI support, followed by another customer service representative who was unable to resolve the issue and explained that they were only qualifying the case. I was then required either to call or wait for a call from another team specialising in this type of issue. At that stage, Expedia was only able to offer phone support. The representative who eventually called me was also unable to resolve my complaint. I am very disappointed with Expedia’s customer support and with the way this accommodation was advertised. In my experience, the room offered by the hotel did not match what was presented and sold through Expedia. I expected Expedia to take more respon

We had a wonderful stay! The hotel is lovely, and we especially enjoyed having breakfast included — such a nice convenience. We also loved the cats and peacocks around the property! Everything is so green, beautiful, and peaceful. A great place to stay on Kauai! 🌺🌴

Beautiful resort with balcony view of the bay and ocean. Rooms were cleaned everyday. Food was delicious in all of the restaurants. Pool was fantastic, Beach area and view was phenomenal! The only thing I can say I was disappointed about was, my new wife and I didn't get a Lei when we arrived. Everything else was absolutely perfect. Great stay!