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Reviews of K - Town Hotel

3 out of 5
K - Town Hotel
11 Third Street, Katherine, NT

Reviews

7.8

Good

Rating 10 - Excellent. 17 out of 36 reviews" "
Rating 8 - Good. 9 out of 36 reviews" "
Rating 6 - Okay. 0 out of 36 reviews" "
Rating 4 - Poor. 6 out of 36 reviews" "
Rating 2 - Terrible. 4 out of 36 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tacha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very friendly and helpful. The motel is being renovated and it was simple but clean and tidy with a safe carpark with a locked gate at night.
Stayed 1 night in Feb 2024
Response from Charlie on 1 Mar 2024
Hi Tacha,Thank you so much for your review. Hope to see you again. We are updating interior for this season with many modern facility.Regards

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Charlotte

Stayed 1 night in Aug 2023

2/10 Terrible

Glen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Give it a miss.
Terrible place. Seemed full of permanent residents and on early departure couldn't get front sliding gate to open.
Stayed 1 night in May 2023
Response from Charlie on 28 May 2023
Hi Ms Glen, Could you please give us the date you stay and booking name please?We will check with our staff because we always give the gate code to customer.Regards

4/10 Poor

shirli

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nothing makes the price acceptable
Whilst this property is renovated backpackers - the price of $249 a nite is absolutely not warranted. Staff, as mentioned in most other feedback, are very accommodating, however there are a few things that dont work well for solo female travellers. Curtains were quite small and i was unable to completely close them and as windows are low enough anyone walking past can look in, so all rather disconcerting. As also mentioned previously, property has safety gate that is locked @ 7:00 pm .. however if you are returning after that time you actually have to get out of your car to enter gate code .. again as a solo female - very uncomfortable especially with current level of crime in Katherine. On the plus side .. there is a full size fridge if that's helpful for you .. Overall hopelessly overpriced - perhaps would stay again if price was half
Stayed 1 night in May 2023
Response from Charlie on 21 Jun 2023
Hi Shirli, We thank you for your advice. About the price, it always come with quality of the room because the facility we use are brand new and we have just renovate the room to improve it. However, we are not receive the full payment that you pay because you booked via a third party, so we need to pay commission and etc...We recognized the problem about curtain, so we have changed and make sure the curtain can cover the windows. Thank you so much for that.For the gate, we actually gave the remote to customer before, but they lose it, and we have to spend a lot of money and time to remake it. That's why we are now giving the code. We deeply sorry for this convenient, and we are finding the way to improve it. Hope you will understand.Regards

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
K-Town Hotel is just what you need after a long drive in the outback. Hassan and his wife are doing a terrific job with this business in a difficult and remote location. The room was perfectly comfortable, clean and well appointed. The king bed was very comfy and sheets clean and soft. Great shower, full size fridge, huge smart tv and a very inviting pool which we didn’t use. Easy and secure parking with automatic locking gate after 7:30pm. Highly recommended
Response from Nitmiluk Hotel Management on 30 Dec 2022
Hi Samuel,Thank you very much for your feedback. Hope to see you again.

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and the aircon worked really well. Contrary to most other properties, the tv was well connected and allowed for viewing of streaming services. The area felt a bit disconnected but it was very quiet and we had a good night sleep.
Stayed 1 night in Dec 2022

4/10 Poor

Paige

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I don’t recommend. Pubes throughout, shower needed cleaning as floor had some sort of substance on the shower floor making it slippery, no blanket on second bed, toilet not cleaned and when telling the owner all he wanted was to not have a bad review and that rooms get checked randomly. I don’t recommend.
Stayed 1 night in Nov 2022

2/10 Terrible

Lynnette

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never deal with this motel or Wotif again. Both blames each other for a cancellation that was not applied and I had to cover full cost without staying there. I tried to communicate with both several times with no compassion for my situation.
Stayed 2 nights in Oct 2022
Response from Hasan on 9 Oct 2022
Hi Lynnette, I speak to you over the phone and you did understand my point of view and our limitations. You booked your Wotif and they are responsible to manage your booking, not us. I think your review should be for Wotif not for us.

10/10 Excellent

Nikk-Eliza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff, rooms sparkling clean, off street parking and a lovely pool. Close to town centre, and conveniently located next door to a local corner store with takeaway food.
Stayed 4 nights in Sep 2022

2/10 Terrible

Darren

Business traveller
Disliked: Staff & service
Would not recommend unless last resort
Management provided me a room that upon entry seemed very clean, modern, and quite well laid out. However the main downside which is major is that they asked me to stay in a room without a door lock, and management on site further advised that it was acceptable for me to do so. The on site manager gave me a door lock and expected me to change the lock after handing me a screwdriver. The lock did not work and further they knew about this for the day and don't bother checking the door lock. Unacceptable and unprofessional. The owner called me and refunded me but it was a pain and time consuming for me to find alternative accommodation.
Stayed 3 nights in Aug 2022
Response from Hasan on 9 Oct 2022
Hi Darren, I saw at 7 pm you did not check-in and right after I speak to you and I did apologise for my staff attitude and I refund your money within a few min what else I can do to manage this situation? Duration our conversation we agreed we will not bring this into this platform. Anyways we are learning and we are trying every day to be better and proving value-adding service to our guests.

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ian
Very comfortable bed and instant hot water in the shower.
Stayed 5 nights in Aug 2022

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful, room was basic but clean and comfortable. The outside appearance does not reflect how good a place it is to stay if you are just looking for a clean and safe place to stay.
Stayed 1 night in Aug 2022

8/10 Good

Beth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Entrance to hotel on Giles St, not Third St. The property has been recently renovated, so the room was nicely decorated and furnished. Some of the details were not perfect (like the caulking in the bathroom), but overall nicely done - clean, comfortable and functional. Could use a few more large pillows. Staff were a bit odd - had 2 different staff call me the day before to confirm my booking, and when I checked in there was some confusion regarding payment (I had selected pay on arrival, but when we got there our credit card had already been charged that morning). They supplied toiletries - somehow we ended up with 3 shampoos (no shower gel/soap or conditioner). When my husband went to get soap, the staff member rolled his eyes like it was all too hard, and ended up giving us body lotion, not soap. So we used the liquid hand soap on the sink to shower with. The pool looked murky, so we did not use it. Not sure about the area around the hotel, but all of Katherine has a bit of a strange (unsafe?) vibe. Great location for access to Nitmiluk / Katherine Gorge as you just follow Giles Road. Overall a good stay (a bit weird), but I would probably stay in the caravan park next time.
Stayed 1 night in Aug 2022

4/10 Poor

Robert, Southbank

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

8/10 Good

ROB

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Thhe decor was fine. The ripped quilt cover and very old towels need replacing. The queen bed needs replacing as well. Really liked the larger fridge and bathroom.
Stayed 1 night in Aug 2022
Response from Hasan on 15 Aug 2022
Thank you so much for the feedback. All the towels are brand new. It must be mixed up by other guests. I am sorry . I will check. Thanks for letting me know.

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Value for money was nonexistent. The room was dirty. I will not be staying there again.
Stayed 1 night in Aug 2022
Response from Hasan on 15 Aug 2022
Hi Dave, Thanks for your reply. We wish we know it during your stay so that we can fix it. I am sorry for this. Kind regards, Hasan

8/10 Good

charles

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Room comfortable , parking available and secure
Stayed 1 night in Aug 2022

8/10 Good

Zinzi

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Maree

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family room was spacious and perfect for our overnight stop. Good value accommodation
Stayed 1 night in Jul 2022
Response from Nitmiluk Hotel Management on 3 Aug 2022
Thank you Maree for your nice feedback. Hope to see you again.

10/10 Excellent

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly gentlemen greeted us at checkin and we were pleasantly surprised on entering our room
Stayed 1 night in Jul 2022
Response from Nitmiluk Hotel Management on 3 Aug 2022
We are pleased to hear that. Hope we will see you again.

8/10 Good

Athenia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

8/10 Good

Robyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the area very quiet. You can see that renovations were being completed and look very good. The car park area is a little small but can also see this is a work in progress. The property is quite centrally located in Katherine.
Stayed 2 nights in Jul 2022

10/10 Excellent

David

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
great stay!
Stayed 1 night in Jul 2022

10/10 Excellent

Zoe

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Amazing and friendly staff, clean rooms with easy parking.
Stayed 1 night in Jul 2022

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spacious and clean. Great location for a trip to Katherine Gorge. Staff were friendly and helpful. Would definitely recommend.
Stayed 2 nights in Jun 2022
Response from Nitmiluk Hotel Management on 4 Jul 2022
Hi Tony, Thank you so much for sharing your experience. It boosts us with positive energy. I hope we will serve you again. Kind regards, Nitmiluk hotel

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this place. It’s…honest? Basic, but clean, comfortable, spacious. We had to motel hop, and this was my fave. Loved the bright walls, fresh paint, friendly staff. No frills, but genuine. Good vibe, and central.
Stayed 1 night in Jun 2022
Response from Nitmiluk Hotel Management on 4 Jul 2022
Hi Fiona, It was nice to have you. We are glad for your nice feedback. As a new owner, we are still in the learning process. I hope you will stay with us again. Kind regards, Nitmiluk hotel

2/10 Terrible

Jo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The advertised accommodation was presentable with a list of inclusions. But this did exist at all. The actual accommodation was beyond description, to name a few: uncomfortable queen bed instead of king with just one sheet, a thin waffle blanket and two pillows that have passed their used by date; a table and chair; a fridge; one bedside table; a TV. The bathroom was dirty without any amenities. No adequate hot water for shower and the list goes on. We strongly do not recommend this provider.
Stayed 1 night in Jun 2022

4/10 Poor

Robyn

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Although the property isn’t new it’s never been finished. Dusty, gritty. Beds not properly made.
Stayed 1 night in Jun 2022

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

kenneth

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The place presented quite well in the pictures but the new Reno job is a bit below par. New appliances though and staff member at the front desk was helpful. Unfortunately there was no running water when we arrived after our long drive (these things happen though), but also little things like our bath mat being damp, toilet seat had the word “slayer” etched into the top of it haha, back of the toilet leaked, and we also had ants come into the room (partly our fault as we had something sweet in our bag). The staff was helpful in trying to remedy this but we just felt that we were a bit hard done by for what we payed. Expect a hostel done up cheaply to look like a hotel and you’ll be satisfied
Stayed 1 night in Jun 2022

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, was modern and had everything you needed. Will come again next time I’m in town.
Stayed 1 night in Jun 2022
Response from Nitmiluk Hotel Management on 19 Jun 2022
Hi Yoko, We are happy to serve you. Thank you for your feedback. Will see you next time

10/10 Excellent

Marion

Liked: Cleanliness, staff & service
Staff looking after reception were very helpful and helped me through some difficulties during my stay. Rooms were beautiful and clean. Security was of high importance to the property and they ensured patrons and cars were safe with overnight gate in place. I would look forward to staying again if my travels take me that way again.
Stayed 5 nights in Jun 2022
Response from Nitmiluk Hotel Management on 17 Jun 2022
Hi Marion, Thank you so much for choosing Nitmiluk hotel and nice feedback. We will be glad to serve you again.