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"AC was cool, didn't take breakfast, stayed just one night"

"The was clean and there is no difference in what you see when you booked the room. At the check-in Natasha was pleasant nice smile and welcoming was on point. After check-in I sit and what how she managed her self with guest, I loved it. Natasha customer service was great. When you arrive there asked for Natasha. Then I was introduced to Ester her caring and welcoming and on point. These two ladies was my first point of contact in the reception area, and I feel like we know each other a long time. This is first time to the continent of Africa, and my first time to Ghana. Thank you "

"I recommend this property"

"The breakfast menu was great. However they could improve on variety of the menu. It was limited to specific foods every day. Staff were brilliant people. Very helpful and respectful. Gym nice items and location. "

"Beautiful, tranquil, well-serviced hotel in a convenient location. It was like an oasis to come home to after a long day of meetings. "

"On business travel, very convenient to business center. Excellent hotel staff and clean room. Would stay again and highly recommend."

"The air conditioner was not cooling as expected"

"My experience at the hotel was mixed. Upon arrival, the receptionist’s lukewarm attitude and lack of enthusiasm did not create a welcoming first impression. The interaction felt unnecessarily uncomfortable and somewhat unprofessional. After informing her that I was checking in, she asked what time I had booked the hotel. I found the question unnecessary, especially since the reservation details were already available in the system. I had to search through my phone to retrieve the information, and when I finally did, her response came across with an attitude, as though I had done something wrong simply by arriving to check into a room that had already been reserved for the night. The overall process lacked warmth, urgency, and the hospitality one expects when arriving at a hotel. That said, my checkout experience was much better. The receptionist during checkout was professional, welcoming, and had a beautiful smile that made the interaction refreshing and pleasant. The breakfast was also very good and enjoyable. As for the property itself, the hotel feels noticeably dated. I was honestly surprised to see how much La Palm has aged over the years. It still carries the foundation of what was once a landmark hotel, but it would greatly benefit from serious renovations and modernization to restore the high standard and prestige it was known for when it first opened."

"The building is always having issues with plumbing !"