Karumom Hotels, Thiruvananthapuram

"Great place to stay. Good staff, great room upgrade, good and clean shower facilities. Breakfast was good. I provided my feedback regarding the poori and sabji being substandard but the chef came and spoke to me explaining the situation that there was no gas and so he had to use induction, which I appreciated. Overall, great hotel, very friendly staff and reasonably priced."

"Rooms were outdated, and the washrooms had poor ventilation with a foul drain smell. Despite booking three Coastal View Rooms together one book TDforExpedia booking, we were given two rooms on one floor and a third on another. Third room was on first floor which had a minimal coastal view. The hotel said the bookings came through separately and couldn’t place us together, which was disappointing on a family trip. The rooms were in an older section of the hotel (on the very far end), and the pool on our side was closed and unmaintained. Overall, the property fell well below five-star expectations."

"Fantastic stay. Everything good."

"This hotel is outstanding. It is clean, quiet and well maintained. The lobby is beautiful and the rooms are spacious. The pool is clean and lovely. The staff are excellent - courteous and very eager to please. We all enjoyed our stay and would be very happy to stay here again. "

"Excellent hospitality - very accommodative staff- quiet rooms comfortable beds - breakfast buffet is good spread - some items ran out - less flies than other hotels and staff"

"Great clean room and more than enough space. Comfortable bed and pillows. Good room service and food that tasted good."

"Had a peaceful stay. I strongly recommend this"

"It was off season and there was some annual maintenance going on - it has to happen sometime - but the hotel manager and staff had made every effort to minimize this and to more than compensate. If you wanted a fully equipped gym you might have been disappointed but if you wanted to stay in a simply beautiful property - and we were delighted in all respects from room, food, amenities, activities, and location this place is it. But what makes this property special is quite the most genuinely charming and hardworking and professional staff I have encountered in my 45 years of international travel this is the place. From room and catering to garden and security the staff are very well trained, clearly Taj brand appreciative based on conversations I had with them, motivated and make this property as nice as it is. We stayed at 2 other 5 star properties on this trip and this was our clear favourite and made it an exceptional memory. "

"We had an extremely disappointing and unprofessional experience with this homestay. After booking the room days in advance, we drove nearly 7 hours to reach the property — with my wife unwell during the journey — only to receive a call from Mr. Bijoy at 5 PM asking us to cancel our reservation. His reason was that the existing guests “couldn’t fly out of India” and would be extending their stay. This is completely unacceptable. A confirmed booking is a commitment. How can a host arbitrarily decide to retain a room that has already been reserved and paid for? Poor planning on their part should not become an emergency for their guests. We were left stranded in the evening, forced to scramble for alternative accommodation after hours on the road. There was no support, no assistance, no accountability — just a request for us to cancel. To make matters worse, the guests being retained were American, and the situation raises serious concerns about preferential treatment and racial profiling. This experience reflects a complete lack of professionalism, reliability, and basic hospitality ethics. I would strongly advise future travellers to think twice before booking here if you value certainty and respect for your time and wellbeing."