Holiday Homes in Kantenah

"yes"

"This is a beautiful resort, but unfortunately the customer service experience was extremely disappointing. Due to one of our travelers being hospitalized, we needed a modification to our reservation booked through Expedia. While staying at the resort, 2 staff members assured us the matter would be resolved, but after multiple follow-ups, emails went unanswered and promised callbacks never happened. Even after providing hospital documentation, neither Expedia nor I received any meaningful response. To make matters worse, staff members later refused to provide their names when contacted by phone, and multiple assurances of follow-up were never honored. Guests spend a significant amount of money to vacation at a resort like this, and in situations involving medical emergencies, customers deserve professionalism, communication, and compassion. The complete lack of accountability and disregard for communication throughout this process was unacceptable. Because of this experience, I would not recommend this resort and will not be returning. I would strongly encourage future patrons to consider how customer issues are handled here, especially in situations involving emergencies or unexpected circumstances."

"We had an amazing stay at this hotel! The food and drinks were absolutely excellent, with so many delicious options every day. Our room was very clean, comfortable, and well maintained. What made our experience even more special was the staff — everyone was so kind, welcoming, and hardworking. They truly made us feel at home. My mother completely fell in love with this hotel and kept saying how much she enjoyed everything. We are very happy with our experience and will definitely come back again in the future!"

"Extremely disappointing experience, especially as a longtime Expedia/Hotels.com VIP customer. Due to the similarity in the Palladium property names, I mistakenly arrived at the wrong location while traveling for my son’s wedding. I immediately attempted to resolve the issue, but communication and assistance were very poor and stressful throughout the process. Promised VIP amenities such as champagne and hors d’oeuvres were not provided upon arrival and only appeared very late at night after I complained. I ultimately had to spend hundreds of dollars on transportation and another hotel closer to my family and the wedding location. Even at the second property, my bracelet was never properly activated despite multiple requests, leaving me unable to access certain areas without assistance. Additional room issues also occurred. Overall, what should have been a joyful family occasion became emotionally exhausting, financially burdensome, and very frustrating. I sincerely hope improvements are made regarding guest communication, coordination, and service."

"Everything was nice and pretty l. The food needs some updating. The food pretty much is the same variety for all 3 courses. I will 7 of 10"

"Best vacation ever"

"The property was beautiful and the staff was polite mainly. The private pool rooms are beautiful but I do feel the private pool itself could be treated or cleaned "

"We decided to celebrate our wedding anniversary at Hotel Xcaret Arte. We received to fill out the list of activities, and we did it, we said the reason to visit this hotel. The day of our anniversary we went to a restaurant for dinner and to celebrate, they asked if we are celebrating something and we told them, but nothing happen, no celebration, at least we expected a plate with piece of cake and letter say "Happy anniversary" or something, but nothing. For me I do not care, but for my wife is a big deal. We tried to do this kind of trip for the last five years and this is the first time that nothing happens, very disappointed. We have a picture where we celebrate with a piece of cake our anniversary each but not this time. I know Xcaret wants to charge for everything, but for a piece of cake saying Happy Anniversary is too much. And we left a Tip to the Waitress for nothing. And is worst when see a lot of videos from other people that celebrate birthdays of Anniversaries with those kinds of attentions that we did not have. "

"really nice pool, foods, staffs"