Front of property - evening/night

Reviews of Kansas City Marriott Country Club Plaza

3.5 out of 5
Kansas City Marriott Country Club Plaza
4445 Main St, Kansas City, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 565 out of 1004 reviews" "
Rating 8 - Good. 232 out of 1004 reviews" "
Rating 6 - Okay. 110 out of 1004 reviews" "
Rating 4 - Poor. 49 out of 1004 reviews" "
Rating 2 - Terrible. 48 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Marla, thank you for your positive feedback! The entire team at Kansas City Marriott Country Club Plaza is delighted to know you had a great stay. We look forward to welcoming you back in the future!

10/10 Excellent

Christopher F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, professional staff, clean upscale property.
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Christopher,Thank you for the fantastic review! It's a pleasure to read your comments about our professional team members and the high standards of cleanliness at Kansas City Marriott Country Club Plaza. We strive to provide upscale accommodations and service for our guests. We hope to see you again soon.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property good staff very good construction going on around properties
Stayed 2 nights in May 2024

6/10 Okay

ling

Liked: Cleanliness, staff & service
Marriott hotels usually are 4 star, but this one is 3 star. The slow draining toilet and sink are bothering. Shuttle service is a highlight, but it is reliable only at non busy weekdays. breakfast buffet is very plain, the Starbucks on the first floor doesn't have many options either.
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Ling, it's regrettable to hear your experience didn't quite match your expectations. We're disappointed you faced trouble with your room amenities and transportation during peak times. We also appreciate your feedback regarding our breakfast spread and the limited selection in our ground-floor coffee shop. Rest assured, we consistently work towards improving our services based on guest feedback such as yours. We hope to welcome you back for a more seamless experience.

10/10 Excellent

Esmeralda

Travelled with partner
Liked: Staff & service, property conditions & facilities
It’s a really nice hotel, staff are friendly and the hotel room was nice and clean with a nice view of the plaza, and so many things to do outside the hotel as well, I’ll definitely come again.
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
Esmeralda, it's delightful to hear that your experience at Kansas City Marriott Country Club Plaza was an enjoyable one! Our team members strive to make every guest feel welcomed and it seems like we hit the mark for you. Moreover, we're thrilled that our location offered you plenty of activities nearby which enriched your stay. We eagerly await your return for another round of pleasant moments.

8/10 Good

Deshawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Mario was great.
Stayed 4 nights in Apr 2024
Response from Customer Service on 5 May 2024
Thanks for the wonderful review, Deshawn!It's excellent you had such a fantastic experience at Kansas City Marriott Country Club Plaza! We care deeply about the happiness and satisfaction of our guests and your praise for our team lets us know we're doing our job. Mario is a valued member of our team so it's no surprise he took such great care of you. That's what we like to see!We look forward to sharing another splendid experience with you soon! Have a lovely day!

10/10 Excellent

keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower valve in room 622 did not work on hot water.
Stayed 1 night in May 2024
Response from Customer Service on 5 May 2024
Keith, we appreciate your feedback and regret to hear about your experience with the shower in your room. It is always our goal to provide a comfortable, seamless experience, and we're sorry you faced an issue. We assure you this is not indicative of the usual high standards at Kansas City Marriott Country Club Plaza. We appreciate you bringing this to our attention so we can address this for future guests. Looking forward to the opportunity to welcome you back again.

10/10 Excellent

Matheno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Matheno, it's fantastic to see your perfect rating for Kansas City Marriott Country Club Plaza! We're thrilled you had a superb stay. On behalf of all our team members, we're looking forward to serving you again in the future.

6/10 Okay

Brooke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Thank you for the feedback, Brooke.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Reggie

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place. Jason ensured that my wife and i had an incredible experience for our 15yr anniversary. Very clean and comfortable
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Reggie, congratulations on your 15th anniversary! We're grateful you chose to spend such a special occasion with us at Kansas City Marriott Country Club Plaza. It's wonderful to hear that Jason took great care of you and contributed to your impressive experience. Our team prides itself on hospitality and cleanliness, so it's marvelous your time here reflected those standards. We look forward to welcoming you and your wife back for many more incredible experiences.

10/10 Excellent

Amuor

Travelled with family
Liked: Cleanliness, staff & service, amenities
It’s was an amazing place.
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Thank you for the wonderful rating, Amuor!It's fantastic you enjoyed your time at Kansas City Marriott Country Club Plaza so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Good

Mary Kay

Travelled with family
Liked: Cleanliness, amenities
We had an issue with a valve on our shower not working. Waiting over an hour at bedtime to get someone to look at it and then another hour to fix it.
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Mary Kay, it's regrettable to hear about the complications you faced with the bathroom facilities during your stay at Kansas City Marriott Country Club Plaza. We strive to provide immediate solutions to any challenges our guests confront, and we regret any delay you experienced. Your feedback is crucial in helping us improve. We assure you of our team members' commitment to provide excellent service moving forward.

10/10 Excellent

Lily

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Thank you for the fantastic rating, Lily!We strive to make all of our guests feel welcome and relaxed during their time at Kansas City Marriott Country Club Plaza! We can't wait to see you again soon.

10/10 Excellent

Patrick

Travelled with partner
Liked: Property conditions & facilities
Construction work in from of hotel
Stayed 2 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Patrick, we appreciate your feedback regarding your recent stay at Kansas City Marriott Country Club Plaza. We understand that the construction work could have potentially impacted your experience. Rest assured, we make every effort to minimize any disruptions to our guests. We're thrilled your overall stay with us was satisfactory and look forward to serving you again in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 2 nights in Mar 2024
Response from Customer Service on 23 Mar 2024
Elizabeth, it's wonderful to hear you had a positive experience at Kansas City Marriott Country Club Plaza. Your feedback is greatly appreciated and we're delighted you found your stay satisfying. Looking forward to your next visit.

10/10 Excellent

Melissa, Augusta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Melissa, it's wonderful to see that your stay at the Kansas City Marriott Country Club Plaza was a positive experience. We're thrilled you had an excellent time and we would be absolutely pleased to welcome you back in the future. Thank you for sharing your experience.

6/10 Okay

Dave

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on 15 Mar 2024
Dave, thank you for taking the time to rate your recent stay. While your rating suggests there were aspects of your experience that didn't meet expectations, we welcome the opportunity to improve. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

charlotte, Derby

Liked: Staff & service, amenities
Tile needs to be regrouted. It looks dirty
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Charlotte, thank you for the feedback. We do strive to maintain the highest standards in all areas of our Kansas City Marriott Country Club Plaza. Your comments about the tile condition have been noted and communicated to our team for review. Despite this, we hope your overall experience lived up to expectations and we're looking forward to your return visit.

10/10 Excellent

Grayce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful place to stay at! The hotel was very clean and neat. The one think was the construction going on was an inconvenience but it wasn't bad! The staff was amazing! I definitely will be staying there again the next time we go to Kansas City!
Stayed 2 nights in Feb 2024
Response from Customer Service on 11 Mar 2024
Grayce, it's a joy to hear that you had a splendid experience at the Kansas City Marriott Country Club Plaza! We strive to maintain a tidy and organized environment, and we're thrilled that our efforts resonated with you. Although you encountered some inconveniences due to construction, we're happy it did not significantly affect your visit. Your compliments towards our amazing team members are greatly appreciated. We can't wait to welcome you back on your next visit to Kansas City.

6/10 Okay

Steve

Travelled with partner
Decent place. Very good location. Price was good. It is noisy. The showers are noisy and the furnace/AC.
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Steve, thank you for sharing your experience. It's great to hear you appreciated our affordable rates and prime location. However, we regret any disturbance you may have experienced related to acoustics and climate control. Please know our team is available to assist with any issues that may arise during your stay. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for my weekend trip with my husband
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Ashley, it's wonderful to hear that your weekend trip at the Kansas City Marriott Country Club Plaza was enjoyable. Your feedback is greatly appreciated and we hope to serve you again on your future journeys.

10/10 Excellent

Melissa, Augusta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Melissa, it's wonderful to learn that your stay at the Kansas City Marriott Country Club Plaza was satisfactory! We're glad to have contributed to a pleasant experience. Thanks for choosing our hotel and we eagerly await your next visit!

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Feb 2024
Whitney, thank you for your gracious feedback. We're delighted that you had such an outstanding experience at Kansas City Marriott Country Club Plaza. Your valuable comments will be shared with our dedicated team members. We eagerly await your next visit.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 23 Feb 2024
Brenda, it's great to see you enjoyed your stay at Kansas City Marriott Country Club Plaza. We appreciate your high rating. It would be an honor to welcome you back once more in the future. Safe travels until then.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to a very quaint area of town. Safe area of town. Many shops and food options within walking distance.
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Jennifer, thank you for your positive feedback! We're delighted to hear you enjoyed your stay at the Kansas City Marriott Country Club Plaza. It's wonderful that our location was a highlight for you, providing both safety and convenience. Our proximity to several local shops and food establishments certainly makes for a memorable stay. We hope to welcome you back soon!

2/10 Terrible

stefan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
We appreciate your feedback, Stefan.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 Good

Steve

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Steve, thank you for your Expedia Review and for choosing Kansas City Marriott Country Club Plaza. It's great to see you had an enjoyable stay. We appreciate your rating and look forward to providing an even more exceptional experience during your next visit.

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Thank you for the 5/5 rating, Jennifer!It's excellent you enjoyed your time at Kansas City Marriott Country Club Plaza so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything downtown.
Stayed 1 night in Feb 2024
Response from Customer Service on 14 Feb 2024
William, it's delightful to note that you appreciated the Kansas City Marriott Country Club Plaza's convenient location close to numerous downtown attractions. We hope to welcome you back soon for another exceptional stay.

6/10 Okay

MaKayla

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on 2 Mar 2024
Thank you for sharing your feedback, MaKayla.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

6/10 Okay

Brianne, Spirit Lake

Travelled with partner
Liked: Cleanliness, amenities
Check in was a bit awkward with staff member having to step away from check in desk to deal with other issues multiple times. However, another staff member later offered complimentary bottles of water which was very nice.
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Brianne, thank you for taking the time to share your experience. We acknowledge your check-in process could have been smoother. Our team members strive to provide undivided attention to our guests. It's great to know that you found the gesture of offering complimentary water thoughtful. We anticipate the opportunity to provide an even better service next time.

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but a little disappointed.
Just getting to the hotel, there's lots of construction on the road right outside hotel, but it didn't have a big impact on our stay and wasn't noisy outside (at least not during the weekend). The lobby is really nice. The room was just okay...the bathroom door was closed when we got inside room, and when opening it the smell was like smelly gym socks. But after airing it out overnight it was fine the next day. The bed was comfy. The shower was nice. The sounds are easily heard between rooms and hallway. I maybe expected a little better from the room for the cost. Overall the hotel is nice but is showing its age a bit (drywall patches visible, water damage to plaster from leaks, etc.). Also, if you get an email saying parking is $17/night, it's not...it's $30. I don't know why they can't correct that email. Front desk were very helpful in providing us transportation options.
Stayed 2 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Brittany, it's delightful to read that despite a few drawbacks you found the Kansas City Marriott Country Club Plaza enjoyable. Our team strives hard to ensure guest satisfaction, so we appreciate your patience with the exterior construction and burden of an unexpected odor. We are continuously striving to update our facilities, so your detailed feedback helps us improve. We're also sorry for any confusion regarding the parking fee, and have noted it for rectification. It's great to hear that our front desk colleagues were helpful. Thank you for sharing your experience, and we hope to welcome you back for an even better stay in the future.

8/10 Good

Wyatt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Wyatt, thank you for the positive rating of Kansas City Marriott Country Club Plaza. We appreciate your feedback and look forward to welcoming you back in the future.

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar was supposed to be open till midnight but closed at 10. Alittle bit of a let down when getting back from our event.
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Jan 2024
Jamie, we appreciate you taking the time to write a review. The Kansas City Marriott Country Club Plaza seeks to provide the best experience for all our guests. We're sorry to hear there was a discrepancy regarding the bar hours that may have impacted your evening. We value your feedback and will ensure this is addressed to avoid future confusion. Thanks again for choosing to stay with us and we hope to have the opportunity to better serve you next time.

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is beautiful. The rooms were clean, and the breakfast was great. We will stay again!
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Jan 2024
Cathleen, thank you so much for your kind words. We're delighted to hear you appreciated the aesthetics of Kansas City Marriott Country Club Plaza, the cleanliness of our rooms, and the quality of our breakfast. We're eagerly anticipating your return stay with us in the future.

10/10 Excellent

Zebrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Jan 2024
Zebrina, thank you for your top rating of Kansas City Marriott Country Club Plaza! Your positive feedback truly means a lot to our team. Whenever your travels bring you back to the area, we hope to host your stay again.

10/10 Excellent

Melissa, Augusta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
Thanks for the amazing rating, Melissa!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Kansas City Marriott Country Club Plaza!

10/10 Excellent

Graciela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 14 Jan 2024
Thank you for the fantastic rating, Graciela!We strive to make all of our guests feel welcome and relaxed during their time at Kansas City Marriott Country Club Plaza! We can't wait to see you again soon.

8/10 Good

Tyann

Stayed 2 nights in Dec 2023
Response from Customer Service on 22 Jan 2024
Tyann, thank you for choosing Kansas City Marriott Country Club Plaza and for leaving a review. It's great to see that your stay was enjoyable. We're looking forward to welcoming you back in the future.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Maria, it's wonderful to see your top rating for your stay at the Kansas City Marriott Country Club Plaza. We're thrilled you had a great experience, and hope you will return again soon. Thank you for choosing our hotel.

10/10 Excellent

cecilia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was packed due to the Chiefs/Bengals game but still check in check out was fast and easy! The bedroom was clean the bed and pillows Awesome!
Stayed 1 night in Dec 2023
Response from Customer Service on 3 Jan 2024
Cecilia, it's fantastic to hear that Kansas City Marriott Country Club Plaza provided a seamless check-in and check-out, even during a busy period. We're thrilled that you were impressed with your clean room and that you enjoyed the comfort of our beds and pillows. Your satisfaction is what we strive for every day. We look forward to welcoming you back for an equally enjoyable stay.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Adam, it's fantastic to see you had a five-star experience at Kansas City Marriott Country Club Plaza! We truly appreciate your support and hope to host you again in the near future.

10/10 Excellent

Noel

Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Noel, it's wonderful to see such a high rating for your stay at the Kansas City Marriott Country Club Plaza. We're so pleased that your experience with us was satisfactory and we're looking forward to welcoming you back on your next visit. Thank you for choosing us and for your Expedia review!

2/10 Terrible

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Jan 2024
Morgan, we regret to see that you weren't fully satisfied with your experience. We would greatly appreciate hearing more details about your stay, as feedback aids us in continually improving our services and guest experience.

10/10 Excellent

Baleegh

Stayed 1 night in Dec 2023
Response from Customer Service on 19 Jan 2024
Baleegh, thank you for choosing Kansas City Marriott Country Club Plaza. We're pleased to note that you've had a remarkable stay with us. Hoping to host you again on your next visit to Kansas City.

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on 31 Dec 2023
Thanks for the outstanding rating, Alexandria!We're delighted your time at Kansas City Marriott Country Club Plaza was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great service
They experienced some plumbing issues on a couple of floors that caused some not so pleasant odors. But they did Everyrhing to make it right. Breakfast was awesome. I'd stay there again.
Stayed 1 night in Dec 2023
Response from Customer Service on 18 Dec 2023
We're glad to know you appreciated our breakfast at Kansas City Marriott Country Club Plaza, and we thank you for recognizing our efforts to make your stay enjoyable. We understand there was a situation with a slight inconvenience during your stay, and we're pleased to hear it did not dampen your overall experience. Looking forward to your next visit.

2/10 Terrible

Phillip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Never Stay Again
The room that I booked 2 weeks ago was magically not available due to a flood of some kind. I get it that those things happen but the problem was the recovery of the issue. We went from booking a Concierge Room with a king size bed and a sofa to a single queen size room (the smallest they have). After some negotiations we were able to step up to a double queen, given free breakfast, a couple drinks, and a slight discount but the damage was done. This was our five year anniversary and I wanted to do something nice and splurge a little but this all completely ruined everything. The staff was nice and the room we were in was clean. But, if something happenes to the room that was booked you should be upgraded automatically not downgraded to a crap ass small room. Zero stars, will never stay here again.
Stayed 1 night in Dec 2023
Response from Customer Service on 18 Dec 2023
Phillip, we are genuinely sorry to hear about the unforeseen circumstance with your initial room choice during your anniversary celebration. Our aim was to rectify the situation as best we could with the available resources at the time and it's regrettable to know we missed the mark this time. We're glad to hear that our team members accommodated you with complimentary amenities and provided a clean room though. We understand, however, this did not meet your expectations and for that, we apologize. Your feedback is absolutely imperative in helping us continuously improve our customer service. We sincerely hope you reconsider and give us a chance to redeem your faith in us.

8/10 Good

Judith

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
Judith, thank you for rating your stay at Kansas City Marriott Country Club Plaza. We're glad that your visit was pleasant overall and we look forward to welcoming you back soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Customer Service on 15 Dec 2023
Thank you for this excellent rating, Robert!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Kansas City Marriott Country Club Plaza! We'd love to host you again someday for yet another unforgettable visit.