The room that I booked 2 weeks ago was magically not available due to a flood of some kind. I get it that those things happen but the problem was the recovery of the issue. We went from booking a Concierge Room with a king size bed and a sofa to a single queen size room (the smallest they have). After some negotiations we were able to step up to a double queen, given free breakfast, a couple drinks, and a slight discount but the damage was done. This was our five year anniversary and I wanted to do something nice and splurge a little but this all completely ruined everything. The staff was nice and the room we were in was clean. But, if something happenes to the room that was booked you should be upgraded automatically not downgraded to a crap ass small room. Zero stars, will never stay here again.