Exterior

Reviews of Holiday Inn Express Oak Grove, an IHG Hotel

2.5 out of 5
Holiday Inn Express Oak Grove, an IHG Hotel
304 SE 4TH STREET, Oak Grove, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 304 out of 487 reviews" "
Rating 8 - Good. 103 out of 487 reviews" "
Rating 6 - Okay. 38 out of 487 reviews" "
Rating 4 - Poor. 19 out of 487 reviews" "
Rating 2 - Terrible. 23 out of 487 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and affordable!
Stayed 1 night in May 2024
Response from Sophia CSR on 13 May 2024
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

4/10 Poor

Michael, Port Orange

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Lobby and breakfast were nice. The pool had been out of service over a week and I was not told when I made my reservation. I could have booked a local VRB for half the cost, if I didn’t want the pool for my grandkids…..
Stayed 3 nights in May 2024
Response from Sophia CSR on 13 May 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for investigation. Our team is looking forward to hosting you again soon!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Hi Douglas,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful desk staff!
Stayed 1 night in Apr 2024
Response from Sophia CSR on 14 Apr 2024
Hi Kathleen,Thank you for your kind words! We're glad to hear that our desk staff made a positive impression on your stay. Providing friendly and helpful service is a top priority for us, and we're thrilled that you experienced just that. We appreciate your feedback and hope to have the pleasure of welcoming you back soon!

8/10 Good

Hunter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Breakfast was one of the best hotel breakfasts I’ve had.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 5 Apr 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

6/10 Okay

Stephanie

Travelled with family and small children
Liked: Cleanliness
After arriving late, we woke up at 0600 to a blaring fire alarm. The alarms went off for about 20 minutes. The employee at the desk didn’t know how to shut them off or mitigate the false alarm. We were told that there is a room that gets too warm and sets the alarms off all the time. Unacceptable.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Jillian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The check in was awful. We were exhausted and spent 30 minutes waiting for our room. They told us they didn’t have the rooms we booked on Expedia. Then told us we would have to pay more for the room and when he gave me the price it was exactly what we had paid.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 6 Mar 2024
Hi Jeff,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really appreciated friendly front desk attendant had our room ready for us when we arrived
Stayed 1 night in Feb 2024
Response from Sophia CSR on 1 Mar 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Andrew, Ellsworth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sophia CSR on 29 Feb 2024
Hi Andrew,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Paul

Nice staff
Stayed 1 night in Feb 2024
Response from Sophia CSR on 26 Feb 2024
Hi Paul,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no way to control the temperature in the room. It was very warm in the room and the controls did not work. Room 411
Stayed 1 night in Feb 2024
Response from Sophia CSR on 24 Feb 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, front desk people were great. The maintenance person left equipment in the room and did not vacuum the carpet after completing the work.
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Feb 2024
Hi Robert,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

8/10 Good

sharon

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful. Easy check in. Hot breakfast. Pool water was cold.. they checked it and it was at the temp it was supposed to be.. No complaints other than that.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on 3 Feb 2024
Hi Sharon,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

2/10 Terrible

Randall

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Sophia CSR on 1 Feb 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Stephanie

Liked: Staff & service, property conditions & facilities
Stay here regularly, and always pleased
Stayed 1 night in Jan 2024
Response from Sophia CSR on 30 Jan 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Doug

Stayed 1 night in Jan 2024
Response from Sophia CSR on 11 Jan 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 10 Jan 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like that although id already paid through Expedia, they wanted my cc to charge $xx for any extras then said they would credit it back in 3-4 days. There was no extras in the frig worth the amt they charged nor any laundry bag in the room...so what was the point.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 11 Jan 2024
Hi Lisa,We regret that you had an unpleasant experience at our property. However, we take a credit card from every single person who checks into the hotel for incidentals. And when they pay through a 3rd party we don’t have their card we have the 3rd party’s card. So if they wanted to buy items from our gift shop they could charge it to their room. We hope to serve you better next time.

4/10 Poor

Aimee

Travelled with family
Disliked: Staff & service, property conditions & facilities
Disappointing.
We had to wait 20 minutes to check in. Unacceptable! It wasn’t the guys fault. He said he was in training but the manager was supposed to have been back by 2 and it was 2:40 when we arrived and had to wait a half hour for her because Israel didn’t know how to check is on. We booked through hotels.com. Not his fault. Manager shouldn’t leave an employee alone if not completely trained. Then we get to the room and the tv remote didn’t work. Back down to the front desk we go. I tried calling and the line was busy busy busy. Israel came up to look at it. It was the battery. He went back down to batteries. Getting ready for bed we noticed the fan in the bathroom didn’t turn on. Oh great. Hot steamy bathroom and no fan. That was annoying. Breakfast was ok. Israel was at the front desk so I handed him a note about the fan in room 407. Overall we couldn’t give a good rating. Too many little things that just kept on going.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 4 Jan 2024
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

10/10 Excellent

Mike

Response from Sophia CSR on 8 Feb 2024
Hi Mike,Thank you wholeheartedly for your rating. We feel incredibly fortunate to count you as our guest and deeply appreciate your decision to choose us. Rest assured, our team is committed to delivering the highest level of service to you consistently.

6/10 Okay

loren

Liked: Cleanliness, staff & service
The TV would not connect to WiFi so Netflix wasn’t available. 3/4 of the TV stations didn’t work
Stayed 1 night in Dec 2023
Response from Sophia CSR on 27 Dec 2023
Dear Guest,On behalf of our entire team, I would like to apologize for not exceeding your expectations. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Jeremy

Stayed 1 night in Dec 2023
Response from Sophia CSR on 25 Dec 2023
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023
Response from Sophia CSR on 18 Dec 2023
Hi Anthony,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were knowledgeable and friendly. Room was quiet and comfortable.
Stayed 1 night in Dec 2023
Response from Sophia CSR on 11 Dec 2023
Hi Jane,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Sophia CSR on 11 Dec 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

6/10 Okay

Chadron

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on 21 Nov 2023
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on 21 Nov 2023
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 Good

Jeffery L

Stayed 1 night in Nov 2023
Response from Sophia CSR on 11 Dec 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Joseph

Travelled with group
Stayed 1 night in Nov 2023
Response from Sophia CSR on 7 Nov 2023
Hi Joseph,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Jadon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend the night. And great breakfast options.
Stayed 1 night in Nov 2023
Response from Sophia CSR on 6 Nov 2023
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on 31 Oct 2023
Hi Jason,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the interstate. Good breakfast. Nice room. CLEAN.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 27 Oct 2023
Hi Bob,Thank you for the incredible rating and review. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Loud plumbing, lumpy beds, doors slamming in hall ways.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 23 Oct 2023
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable stopping point on a cross country road trip.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 19 Oct 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sophia CSR on 9 Oct 2023
Hi John,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Room was very nice, clean and spacious.
Stayed 1 night in Oct 2023
Response from Sophia CSR on 7 Oct 2023
Hi Amanda,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reciew
Very pleased with our overnight stay. Very clean! Friendly staff. Comfortable beds!
Stayed 1 night in Sep 2023
Response from Sophia CSR on 3 Oct 2023
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

8/10 Good

Amy

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice room, skip breakfast.
Bed was comfortable. Room was fine. Breakfast was not as nice as other Holiday Inn Expresses. Very small pancakes and there was no variety from one day to the next.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on 3 Oct 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 Excellent

Ken

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place close to where we needed. Clean nice place
Stayed 1 night in Sep 2023
Response from Sophia CSR on 3 Oct 2023
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

10/10 Excellent

Cynthia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The breakfast was excellent. Room was clean, beds were comfortable. We liked the choice of pillows (soft vs firm).
Stayed 1 night in Sep 2023
Response from Sophia CSR on 29 Sept 2023
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on 27 Sept 2023
Hi Jim,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Joel

Stayed 1 night in Sep 2023
Response from Sophia CSR on 11 Oct 2023
Hi Joel,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Patricia

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and hotel. Convenient and easy to get to from I-70. Comfortable beds.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 20 Sept 2023
We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable.
Experience was great! Clean, comfortable rooms, and staff was very nice.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 13 Sept 2023
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on 13 Sept 2023
Hi Patrick,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. The room was clean and the beds were comfortable.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 11 Sept 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on 11 Sept 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on/off I70. A few restaurants within walking distance.
Stayed 1 night in Aug 2023
Response from Sophia CSR on 7 Sept 2023
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Chad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly & helpful staff.
Stayed 1 night in Sep 2023
Response from Sophia CSR on 6 Sept 2023
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!