All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hi Katie,We are delighted to hear that you enjoyed your stay and found our room very clean. It's also fantastic to know that you appreciated our wonderful breakfast options. Your satisfaction is our top priority, and we hope to welcome you back for another great experience in the future!
10/10 Excellent
Nancy
Travelled with family, Travelled with family and small children, Travelled with group
Hi Nancy,Providing a clean and comfortable environment is a top priority for us, and we're glad to know we met your expectations. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another wonderful experience in the future!
Very clean and comfortable! Had a great nights sleep! Thank you!!
Christie
Stayed 1 night in May 2024
Response from Sophia CSR on 23 May 2024
Hi Christie,It's wonderful to hear you had a clean and comfortable stay and enjoyed a great night's sleep! Thank you for your kind words. We look forward to welcoming you back soon!
Dear Guest,Thank you for your feedback. We are glad to hear that you enjoyed our convenient location near various dining options. We hope to welcome you back for another pleasant stay soon.
Staff friendly and professional, property clean & very nice
Doug
Stayed 1 night in May 2024
Response from Sophia CSR on 13 May 2024
Hi Doug,We pride ourselves on providing friendly and professional service, and ensuring our property is clean and inviting for all our guests. Thank you for recognizing our efforts, and we look forward to welcoming you back on your next visit!
Hi Rosa,I am delighted to hear that you found our hotel clean and felt safe during your stay. Providing a secure and comfortable environment for our guests is our top priority. Thank you for your positive feedback, and we hope to welcome you back for another enjoyable stay in the future!
The beds were so comfortable. The room was very clean and the soaps and shampoos that were provided were full size and it was Dove so a good brand. The staff was friendly. The breakfast was very good. If I had any complaint at all it would be the pillows were a little too soft but nothing that couldn’t be fixed by using two at a time. Definitely would stay again.
Darlene
Stayed 2 nights in May 2024
Response from Sophia CSR on 6 May 2024
Hi Darlene,We are glad to hear that you had such a comfortable and enjoyable stay with us. It's fantastic that you found the beds comfortable, the room clean, and the amenities provided to your satisfaction. Your feedback about the pillows is noted, and we appreciate your understanding. Thank you for your kind words about our staff and breakfast offerings. We can't wait to welcome you back for another wonderful stay in the future!
Exceedingly clean, wonderful staff definitely on the stay again list
Rebecca
Stayed 4 nights in Apr 2024
Response from Sophia CSR on 2 May 2024
Hi Rebecca,I am grateful for your acknowledgement of our unwavering commitment to cleanliness and our exceptional staff. Your commendation serves as a great source of motivation for us to continue our pursuit of excellence. We would be delighted to welcome you back and provide another memorable stay. Thank you for your kind words.
Hi Heather,I am pleased to hear that you found our hotel clean and convenient for your needs! Providing a comfortable and hassle-free experience for our guests is our top priority. It's great to know that you also found dining options close by. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay.
Very clean updated hotel with very friendly staff. The cleaning and breakfast crew are awesome.
Gayle
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 21 Apr 2024
Hi Gayle,We are thrilled you enjoyed our clean, updated accommodations and friendly staff! Our cleaning and breakfast teams work tirelessly to ensure your comfort and satisfaction. Thank you for recognizing their efforts, and we look forward to hosting you again soon!
Hi John,I am glad to hear that you found our staff friendly and our location convenient for accessing fast food options. Thank you for your positive feedback, and we hope to welcome you back for another pleasant stay soon!
I booked this hotel due to the good rating. The hotel has a very chemical heavy scent throughout. The pool water was cloudy. Our room had wet carpet, crumbs stuck to the pull out bed, and a pungent smell. Luckily we were only there one night.
Maggie
Stayed 1 night in Apr 2024
Response from Sophia CSR on 12 Apr 2024
Hi Maggie,We're truly sorry to hear about the issues you encountered during your stay. Your feedback is invaluable to us, and we sincerely apologize for falling short of your expectations. Rest assured, we take your concerns seriously and will address them promptly to ensure a better experience for future guests.
10/10 Excellent
Julie
10 Apr 2024
Julie
Stayed 1 night in Apr 2024
Response from Sophia CSR on 1 May 2024
Hi Julie,Thank you immensely for your outstanding 5-star rating! Your appreciation fuels our passion for excellence, and we are delighted to have met your expectations during your stay. Your satisfaction is paramount to us, and we eagerly anticipate the opportunity to welcome you back for another exceptional experience.
I really wanted to be able to give this property more stars but the chemical cleaning smell in the room was overpowering and made it hard to sleep. Room was expensive so expected better. Was clean though.
Tammy
Stayed 1 night in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Hi Tammy,Thank you for taking the time to share your feedback with us. We're glad to hear that you found the room clean, but we apologize for the overpowering chemical smell that affected your sleep. Your comfort is important to us, and we will address this issue promptly to ensure a more pleasant experience for our guests.
4/10 Poor
Amanda
2 Apr 2024
Liked: Cleanliness, staff & service
Amanda
Stayed 3 nights in Mar 2024
Response from Sophia CSR on 4 Apr 2024
Hi Amanda,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.
Didn’t spend to much time just stayed one night on way to our destination. Very quiet and the sheets were so soft!
Julie
Stayed 1 night in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Hi Julie,I am glad to hear that you had a pleasant and quiet stay with us and that you enjoyed our soft sheets. Thank you for choosing our hotel for your overnight stay, and we hope to welcome you back for another comfortable experience in the future.
We only stayed 5 hours. Got in late and left early. Staff was VERY friendly and greeted us like they were waiting for us!
Teresa
Stayed 1 night in Mar 2024
Response from Sophia CSR on 30 Mar 2024
Hi Teresa,We are thrilled to hear that our staff provided you with a warm and welcoming experience, even during your short stay. Your kind words mean a lot to us, and we hope to have the opportunity to welcome you back for a longer stay in the future.
It was quiet and we felt safe. The size of room was great. The breakfast was nice variety.
Kathy
Stayed 1 night in Mar 2024
Response from Sophia CSR on 23 Mar 2024
Hi Kathy,It's wonderful to hear that you had such a positive experience. The quiet and safe environment, spacious room, and nice variety at breakfast all contributed to your satisfaction. We appreciate your feedback and look forward to welcoming you back for another great stay!
10/10 Excellent
Daryn
Travelled with family, Travelled with family and small children
nice to have 2 beds and pull out as additional sleep space and breakfast was A plus … then pool which we didn’t get too use. Highly recommended!!
Daryn
Stayed 1 night in Mar 2024
Response from Sophia CSR on 16 Mar 2024
Hi Daryn,Our team is thrilled to hear that you had such a positive experience during your stay. We take pride in providing comfortable accommodations with extra sleep space options and a delicious breakfast. Although you didn't get to use the pool this time, we hope to welcome you back soon for a refreshing swim. Thank you for your kind words and recommendation!
Really nice hotel! As expected, very clean and quiet, soft bedding and comfortable bed. Hot breakfast and lots of variety! Highly recommend!
Douglas
Stayed 1 night in Mar 2024
Response from Sophia CSR on 12 Mar 2024
Hi Douglas,Thank you for sharing your positive feedback about your experience with us. We are delighted to hear that you had a wonderful time and are thrilled to receive such high praise from you. Knowing that we have exceeded your expectations and provided you with an exceptional experience is incredibly rewarding for us.
10/10 Excellent
Tami
8 Mar 2024
Tami
Stayed 1 night in Mar 2024
Response from Sophia CSR on 29 Mar 2024
Hi Tami,Guest satisfaction is our number one objective, we really appreciate your wonderful rating of 5 stars. Our Team hopes to have the chance to serve you again on your next visit.
10/10 Excellent
Jarrod
Business traveller
7 Mar 2024
Sweet desk attendant
Jarrod
Stayed 1 night in Mar 2024
Response from Sophia CSR on 7 Mar 2024
Hi Jarrod,Receiving compliments from our guests for our friendly staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
Everything was fine. Ths only problem was i asked the front desk girl if the pool was heated Nd she said yes. Ths pool was not heated.
Lisa
Stayed 1 night in Feb 2024
Response from Sophia CSR on 27 Feb 2024
Hi Lisa,We are happy to hear that your stay was satisfactory overall. However, we apologize for the misinformation regarding the pool heating. We will address this issue with our staff to prevent similar situations in the future. Hope to have the opportunity to welcome you back in the future.
Hi Lindi,We're thrilled to hear you had a nice stay. Thank you for choosing us. Can't wait to welcome you back again soon. Safe travels!
2/10 Terrible
David
18 Feb 2024
David
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Mar 2024
Hi David,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.
An amazing facility...friendly staff. Clean and comfortable.
Terry
Stayed 1 night in Feb 2024
Response from Sophia CSR on 19 Feb 2024
Hi Terry,Thank you for your glowing review! We're thrilled to hear that you had an amazing experience at our facility and that our staff made you feel welcome. Maintaining a clean and comfortable environment for our guests is a top priority, and we're glad that we could exceed your expectations in this regard. We look forward to hosting you again for another wonderful stay in the future!
Ck-in was smooth. Bed comfortable. TP holder was falling off wall. Faucet handle was loose. Low shower pressure. TV channels kept losing signal. Little annoyances, but overall satisfactory stay.
Carol
Stayed 1 night in Feb 2024
Response from Sophia CSR on 16 Feb 2024
Hi Carol,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.
Beautiful rooms and great service. We caught a great price too.
keith
Stayed 1 night in Feb 2024
Response from Sophia CSR on 14 Feb 2024
Hi Keith,Your satisfaction is our top priority, and we aim to offer great value for the services we provide. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.
Terrific check for special need and best breakfast
Harry
Stayed 1 night in Feb 2024
Response from Sophia CSR on 11 Feb 2024
Hi Harry,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
10/10 Excellent
Sarah
11 Feb 2024
Liked: Property conditions & facilities
Sarah
Stayed 1 night in Feb 2024
Response from Sophia CSR on 13 Feb 2024
Hi Sarah,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
8/10 Good
Elizabeth
11 Feb 2024
Elizabeth
Stayed 1 night in Feb 2024
Response from Sophia CSR on 20 Mar 2024
Hi Elizabeth,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
8/10 Good
Julie
11 Feb 2024
Convenience
Julie
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 11 Feb 2024
Hi Julie,We appreciate your business and your valuable feedback. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
10/10 Excellent
Ronald
Business traveller
6 Feb 2024
Liked: Amenities
The room was clean and quiet.
Ronald
Stayed 1 night in Feb 2024
Response from Sophia CSR on 8 Feb 2024
Hi Ronald,We would like to express our gratitude for your review. Our Team is always pleased to hear that our guests enjoyed their time with us so much. We all look forward to welcoming you back again soon.
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
Great location and loved the pool. I wish the location was more consistent in giving ALL guests the welcome bag. Also, wish the front desk staff did not smell like smoke.
Erica
Stayed 1 night in Jan 2024
Response from Sophia CSR on 1 Feb 2024
Hi Erica,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.
10/10 Excellent
Galen
27 Jan 2024
Galen
Stayed 1 night in Jan 2024
Response from Sophia CSR on 20 Mar 2024
Hi Galen,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.
6/10 Okay
Jennie
23 Jan 2024
Jennie
Stayed 1 night in Jan 2024
Response from Sophia CSR on 25 Jan 2024
Hi Jennie,Thank you for taking the time to share your rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
Hi Cory,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
10/10 Excellent
Clayton
Travelled with family
12 Jan 2024
Liked: Amenities
Clayton
Stayed 1 night in Jan 2024
Response from Sophia CSR on 15 Jan 2024
Hi Clayton,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
Very clean and in good condition. Staff was great!
Luana
Stayed 1 night in Jan 2024
Response from Sophia CSR on 11 Jan 2024
Hi Luana,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
Everything was great except for the smell of the whole hotel. It smelled like incents and not in a good way. The odor was so overpowering.
Everything else was good!
Verified traveller
Stayed 1 night in Dec 2023
Response from Sophia CSR on 9 Jan 2024
Dear Guest,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.
The hotel was clean and smelled wonderful. Check in was a breeeze.
Debbie
Stayed 1 night in Jan 2024
Response from Sophia CSR on 4 Jan 2024
Hi Debbie,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
6/10 Okay
terry
Travelled with partner
31 Dec 2023
Liked: Staff & service, amenities
The location was great for us but if you stay here request a room on the opposite side of the hotel from the interstate as the hotel is very close to it and our room noise was a constant 50 to 60 decibels and over 70 when a loud truck went past. Also the first room we checked into had a heating unit so loud we could hear it before we opened the room door. We requested a room change and were told they only had one room left and were moved to a room right next to the highway with a shower that had a rust stained shower floor.
terry
Stayed 3 nights in Dec 2023
Response from Sophia CSR on 2 Jan 2024
Hi Terry,Appreciate you for bringing these issues to our attention. Please accept my sincere apology for the less-than-perfect stay. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again.
10/10 Excellent
Karen
29 Dec 2023
Karen
Stayed 1 night in Dec 2023
Response from Sophia CSR on 31 Dec 2023
Hi Karen,Earning a perfect 5-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
Great customer service, beautifully decorated for the holiday. Very clean, would stay again and recommend to others.
Terri
Stayed 1 night in Dec 2023
Response from Sophia CSR on 27 Dec 2023
Hi Terri,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
10/10 Excellent
Brandon
24 Dec 2023
Brandon
Stayed 1 night in Dec 2023
Response from Sophia CSR on 26 Dec 2023
Hi Brandon,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
The staff were very friendly. The room was clean. Beds and pillows were comfortable. The only thing that was just ok, was the breakfast. I usually choose Holiday Inn knowing that the room will be nice, but also for the breakfast. It was just ok. The gravy for the biscuits was not real good.
Anne
Stayed 1 night in Dec 2023
Response from Sophia CSR on 21 Dec 2023
Hi Anne,A hearty thanks for your review with generous appreciation. We always welcome our guest's ideas and suggestions and will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.
Hi Jessica,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 5; I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. I welcome all your honest comments; whether it is positive or negative to improve our services.