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Reviews of Hilton President Kansas City

4 out of 5
Hilton President Kansas City
1329 Baltimore Ave, Kansas City, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 549 out of 1001 reviews" "
Rating 8 - Good. 255 out of 1001 reviews" "
Rating 6 - Okay. 107 out of 1001 reviews" "
Rating 4 - Poor. 55 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and very clean. Huge room. Only thing I would change is the lobby had a strange perfumed wheat smell.
Stayed 2 nights in May 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 1 night in May 2024

2/10 Terrible

Patrick

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities
I could not believe this was a Hilton property! Bed in room full of goose down feathers, loose! Came from quilt on bed with huge hole in it. Breakfast was a joke. Internet sporadic and then told me I was giving wrong room number and would not connect my device. HORRIBLE EXPERIENCE!!! Complained to manager....HE DID NOTHING! No monetary consideration. No offer of discount. They should just close.
Stayed 1 night in May 2024
Response from Tyler D on 19 May 2024
Hi Patrick! Thank you for taking the time to let us know about your stay. We did review and investigate the claims, but after you had used vulgar language with our team and insulted our team members, we unfortunately were no longer able to assist you.

10/10 Excellent

Rogelio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 1 night in May 2024
Response from Tyler D on 15 May 2024
Hi Rogelio! Thank you for staying with us and for the review! We are very happy that you had such a great stay and hope to see you again soon!

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Surprise $45 valet parking charge a bit of a scam considering you aren't allowed to self-park prior to check-in. Charge was not advertised and excessive. Otherwise, the stay was quite nice and in a very convenient walking distance to the T-Mobile Center for event.
Stayed 1 night in May 2024
Response from Tyler D on 15 May 2024
Hi Matthew! Thank you for taking the time to let us know about your experience! We do offer self-parking at 30 a night and valet at 45 a night. It is posted on our website and other booking websites as well. We hope to see you again in the future!

4/10 Poor

HARLEY

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were given a lesser quality room than I booked. We waited an hour and a half longer than our check in time.
Stayed 1 night in May 2024
Response from Tyler D on 5 May 2024
HI Harley!Thank you for staying with us and for letting us know about your stay. I apologize for the inconveniences you experienced. We are committed to improving the experience for our guests and we appreciate your feedback.

8/10 Good

Ronald Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. We loved having cocktails in the Drum Room!
Stayed 2 nights in Apr 2024
Response from Tyler D on 2 May 2024
Hi Ronald! Thank you so much for staying with us and for taking the time to let us know about your experience. We are thrilled to hear that you were able to enjoy cocktails in our historic Drum Room. We hope to see you again soon and will strive to earn a 5/5!

10/10 Excellent

Nate

Stayed 1 night in Apr 2024
Response from Tyler D on 30 Apr 2024
Hi Nate! Thank you for choosing to stay with us and for the review! We hope to see you again the next time you are in Kansas City!

4/10 Poor

Tom

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
An awful odor is present in the hotel. I brought this issue to the the hotel's attention and was told they didn't smell anything at all. I also tried to get Expedia to help, but their text only customer service was way too slow. I left after the first night and did not return.
Stayed 2 nights in Mar 2024
Response from Tyler D on 28 Mar 2024
Dear Tom: Thank you for taking the time to let us know of your experience. Our guest satisfaction is one of our top priorities and we will investigate the aforementioned issues. We hope you will consider giving us another chance in the future.

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tyler D on 18 Mar 2024
Hi Barry! Thank you for staying with us and for taking the time to review your stay! Please don't hesitate to reach out to let us know how we could have made your stay a 5/5! We hope to see you again!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the location
Stayed 1 night in Mar 2024
Response from Tyler D on 28 Mar 2024
Dear Jason: Thank you for staying with us and for taking the time to let us know about your stay! We hope to see you again soon!

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very neat property in a great district.
Stayed 1 night in Mar 2024
Response from Tyler D on 28 Mar 2024
Dear Dan: Thank you for staying with us and for the review! We look forward to welcoming you back in the future!

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Close to theater, clean, safe
Stayed 1 night in Mar 2024
Response from Tyler D on 29 Mar 2024
Hi Duane! Thank you so much for taking the time to share your experience. We appreciate you staying with us and hope to see you again soon!

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, great beds!!
Stayed 1 night in Mar 2024
Response from Tyler D on 29 Mar 2024
Hi Doris!Thank you for letting us know about your stay! We are very happy to hear that you had a great nights rest with us! We hope to see you again soon!

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and super hotel.
Stayed 1 night in Feb 2024
Response from Tyler D on 29 Mar 2024
Hi Randy! We appreciate your letting us know about your stay! We are glad we were able to meet your expectations! We look forward to seeing you again!

10/10 Excellent

Cathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Tyler D on 29 Mar 2024
Hi Cathy! Thank you for staying with us and for the review! We hope to see you again soon!

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
KC is OK
What a wonderful old hotel, a mix of early 20th century splendor and 21st century convenience. I hope to visit again!
Stayed 3 nights in Feb 2024
Response from Tyler D on 29 Mar 2024
Hi Sarah!Thank you for letting us know about your experience! I'm glad you enjoyed the charm our hotel offers. We hope to see you again too!

6/10 Okay

Denise

Travelled with family
Did not have a microwave or refrigerator in room and would have been nice if breakfast was included
Stayed 1 night in Feb 2024
Response from Tyler D on 29 Mar 2024
Hi Denise! Thank you for letting us know about your stay! We do offer complimentary microwaves and refrigerators upon request. I hope you will consider giving us another chance in the future!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Tyler D on 29 Mar 2024
Hi William!Thank you for staying with us and for the review! We hope to see you again soon!

10/10 Excellent

Shelby

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the experience!
Our stay was great!
Stayed 1 night in Feb 2024
Response from Tyler D on 29 Mar 2024
Hi Shelby!We are thrilled to hear that you loved your stay with us! We look forward to seeing you again in the future!

10/10 Excellent

amber

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Tyler D on 29 Mar 2024
Hi Amber!Thank you for staying with us and for the review! We hope to see you again soon!

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Tyler D on 29 Mar 2024
Hi Heather! Thank you for staying with us and for the review! We hope to see you again soon!

10/10 Excellent

Casey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet, friendly front desk.
Stayed 1 night in Feb 2024
Response from Tyler D on 29 Mar 2024
Hi Casey!We are very happy to hear that you enjoyed your stay and that our team delivered the friendly service you would expect from a Hilton. We hope to see you again soon!

10/10 Excellent

Fredrick E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and hotel!
Stayed 1 night in Jan 2024

10/10 Excellent

Makenzie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Blake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent service! Ken at the front desk was so professional and offered wonderful suggestions of where to eat.
Stayed 1 night in Jan 2024

10/10 Excellent

Raymond, Andover

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location too.
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Tired and Disappointing
Unfortunately, this is no longer anything close to a luxury hotel. The hotel is tired and is in serious need of new life. I was initially frustrated by the lack of valet parking - particularly on a very cold night. Then, my initial room would not get warm enough because it had too many windows, so I was moved to a different room. The second room was only marginally warmer. I travel to Kansas City frequently and decided to give The President a shot after having not stayed there for a number of years. There are many better options in downtown Kansas City.
Stayed 1 night in Jan 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the area, and will visit again
Stayed 4 nights in Jun 2023

10/10 Excellent

Conni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Staff was very nice. Hotel smelled amazing! Our room was clean and had a great view of the city
Stayed 1 night in Jan 2024

6/10 Okay

DAN

Disliked: Room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

heather

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here because it was so close to the t-mobile center. Very nice room with comfortable beds. Quite too. Although we were not quiet, as my two young boys played and jumped in the room. We got no complaints. This is a beautiful hotel and we really enjoyed our visit.
Stayed 1 night in Jan 2024

10/10 Excellent

Angela

Stayed 1 night in Dec 2023

10/10 Excellent

Nannette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property which was well decorated. Very quiet rooms with really comfortable beds. We slept really well. The only problem was a heavy vanilla-cinnamon scent that was in the entry way by the main desk. It really affected my asthma. I asked about it and front desk clerk started that it was their "signature holiday accent". You could smell it all the way up the elevator. We decided to not try the restaurant because I'd have to walk through it.
Stayed 1 night in Dec 2023
Response from Afton on 2 Jan 2024
Thanks for that kind review of your visit. We look forward to seeing you again in the future!

10/10 Excellent

Timothy

Response from Tyler D on 29 Mar 2024
Hi Timothy! Thank you for staying with us and for the review! We hope to see you again soon!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to restaurants and T mobile. Appreciated Starbucks in lobby. Easy parking but pricey.
Stayed 1 night in Dec 2023
Response from Afton on 2 Jan 2024
Thanks for that kind review of your visit. We look forward to seeing you again in the future!

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for nightlife!
Everything was really great and really cool history of the building on display. Great location with lots of food and drink options and the streetcar stop is super close. Easy walk to KC Live! Which is always a fun time. The only thing I could really complain about was there was not a fridge in any of our 3 rooms.
Stayed 2 nights in Dec 2023
Response from Afton on 2 Jan 2024
Thanks for that kind review of your visit. We look forward to seeing you again in the future!

10/10 Excellent

Hillary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was ready early, check in was fast. Covered parking was convenient. Great hotel!
Stayed 1 night in Dec 2023
Response from Afton on 2 Jan 2024
Thanks for that kind review of your visit. We look forward to seeing you again in the future!

10/10 Excellent

kyng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. Please send me a receipt
Stayed 1 night in Dec 2023
Response from Afton on 13 Dec 2023
Thanks for that kind review of your visit. We look forward to seeing you again in the future! Please reach out directly for a receipt of your stay.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Nov 2023
Response from Afton on 13 Dec 2023
Thanks for that kind review of your visit. We look forward to seeing you again in the future!

10/10 Excellent

Meghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beautiful hotel. My only complaint is our room smelled kinda weird.
Stayed 1 night in Nov 2023
Response from Afton on 13 Dec 2023
Thanks for that kind review of your visit. We look forward to seeing you again in the future!

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Afton on 13 Dec 2023
Thanks for that kind review of your visit. We look forward to seeing you again in the future!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old building that’s well maintained and super quiet. Close to lots of dining options and the arena.
Stayed 2 nights in Nov 2023
Response from Afton on 13 Dec 2023
Thanks for that kind review of your visit. We look forward to seeing you again in the future!

10/10 Excellent

Krista

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Power and Light District, food and dining options all around. Easy to Uber/Lyft from there as week. I will state we didn’t like the cologne scent in the lobby.
Stayed 2 nights in Nov 2023
Response from Afton on 13 Dec 2023
Thanks for that kind review of your visit. Sorry about the scent, it can be over powering in the lobby area. We look forward to seeing you again in the future!

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Afton on 11 Nov 2023
Thanks for that kind review of your visit. We look forward to seeing you again in the future!

10/10 Excellent

Stasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in, it was quite chaotic in the lobby. A lot of people checking in for their stay, but the staff were respectful and calm during it all. I did not have issues checking in, but others seemed to be having issues, but the staff kept calm and took care of us all. Two blocks from the concert venue; so that was super convenient.
Response from Afton on 8 Nov 2023
Thanks for that kind review of your visit. We look forward to seeing you again in the future! Busy check in days can become chaotic, we are happy to see it all went well for you.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Afton on 8 Nov 2023
Thanks for that kind review of your visit. We look forward to seeing you again in the future!

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Staff & service
We never checked in for our stay--I reached out to both Orbitz and the hotel on Wednesdsay, 10/25 to cancel my stay (understanding that it was outside of the cancelation policy). Orbitz reached out to the hotel to request that the cancelation fee be waived and never heard back. Our credit card was charged for the entire stay. My husband and I had both tested positive for Covid and unable to attend the Pink concert.
Stayed 1 night in Oct 2023
Response from Guest Services on 1 Nov 2023
Thanks for the information, Jennifer. We will do our best to ensure a full refund takes place. Sorry to hear you came down with an illness and were unable to make the concert. Please allow 10-15 business days for the refund to take place.

10/10 Excellent

Shannon

Stayed 1 night in Oct 2023
Response from Afton on 8 Nov 2023
Thanks for that kind review of your visit. We look forward to seeing you again in the future!

4/10 Poor

Sheree

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Afton on 8 Nov 2023
Apologies you did not have a perfect visit to the hotel. We will use your review to improve our service. Thanks again for your time and feedback.