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Reviews of Crowne Plaza Kansas City Downtown, an IHG Hotel

3.5 out of 5
Crowne Plaza Kansas City Downtown, an IHG Hotel
1301 Wyandotte St, Kansas City, MO

Reviews

8.2

Very good

Rating 10 - Excellent. 478 out of 1000 reviews" "
Rating 8 - Good. 278 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 79 out of 1000 reviews" "
Rating 2 - Terrible. 53 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jason

Liked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Leon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, no compliants.
Stayed 2 nights in May 2024

10/10 Excellent

Tristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Crowne Plaza Team on 15 May 2024
Thank you for your review. We appreciate you staying with us!

10/10 Excellent

Emmie

Travelled with family, Travelled with family and small children
Great location, friendly staff and very clean
Stayed 2 nights in May 2024
Response from Crowne Plaza Team on 13 May 2024
Thank you for your review and feedback. We appreciate you staying with us and hope to see you again soon!

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you are going to music hall or kaufman center. Waling distance to downtown places. Nice hotel
Stayed 1 night in May 2024
Response from Crowne Plaza Team on 8 May 2024
Thank you for your review and feedback. We appreciate you staying with us and hope to see you soon!

2/10 Terrible

Andrea

Disliked: Staff & service, property conditions & facilities
My car was hit in the parking garage and they were no help. Hall areas were dirty and dated. Room was mostly clean.
Stayed 1 night in May 2024
Response from Crowne Plaza Team on 7 May 2024
We are so very sorry to hear about the incident with your automobile in the parking lot. According to our records, we do see that an incident report was filled out but we did not see any police report per our request. Should you wish to have a report created, we are more than happy to assist them with accessing video footage if necessary to help find who may have damaged your vehicle. Again, we do apologize for the inconvenience this may have caused.

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. R ight across the street from the convention center, free train a block away that takes you to Union Station.
Stayed 2 nights in Apr 2024
Response from Crowne Plaza Team on 2 May 2024
Thank you for your review and feedback! We have an excellent location to the convention center, entertainment and complimentary streetcar. We appreciate you staying with us and hope to see you again soon!

8/10 Good

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cool bathroom a little old fashioned but overall it was cool
Stayed 1 night in Apr 2024
Response from Crowne Plaza Team on 29 Apr 2024
Thank you for staying with us! We appreciate your feedback and hope to welcome you back soon.

4/10 Poor

Prakash

Travelled with family
Disliked: Staff & service
The hotel itself was decent and the location is great. However 1 month after we returned, I received a call from a manager telling me their books were off from the day we were there and did we happen to buy drinks or snacks. I had no memory or knowledge Of any transactions - if I or my kids had paid cash or card or charged to the room. The approach was very unprofessional, aggressive in tone, and manipulative. He very rudely told me he would be running my card without my authorization and no detailed receipt or even proof it was for us. He would not let me talk to a supervisor and told me he only answered to the owner of the hotel, which was found to be untrue. Eventually a higher-up was able to send me a detailed receipt of our $60 worth of charges that accidentally did not get ran and I approved the transactions no problem. Just a bad judgement and terrible customer service that ruined the experience and will cause me to find other places to stay.
Stayed 3 nights in Mar 2024
Response from The Crowne Plaza Leadership Team on 17 Apr 2024
Good Afternoon and Thank you for your recent review and feedback! We are looking into your comments and will be reviewing this with the team. If you would like, please do not hesitate to reach out to the hotel GM directly to discuss in more detail. Thank you again!

8/10 Good

Stephanie

Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on 22 Apr 2024
Thank you for review. We appreciate you staying with us!

4/10 Poor

Erica, Pelham

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpeted was old and dirty looking but the worst part of the stay was our proximity to the elevators, which were constantly swishing by. The bathroom was very tight too. The staff was nice and the lobby was nice. The mattresses and pillows were lumpy though. We just didn’t sleep well.
Stayed 2 nights in Mar 2024
Response from Crowne Plaza Team on 1 Apr 2024
We're sorry to hear you did not enjoy your stay. The hotel was full occupancy during your stay and the elevators were in constant motion. We're surprised to hear your description of the mattresses and pillows as they are newer plush beds with premium linens. We would have been happy to exchange the pillows. Again, we apologize that you didn't sleep well and hope you give us another opportunity.

8/10 Good

Ana, Bellevue

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking.
Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on 29 Mar 2024
Thank you for your review and feedback. We appreciate you staying with us!

8/10 Good

TERRI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Power and Light District.
Stayed 3 nights in Mar 2024
Response from Crowne Plaza Team on 18 Mar 2024
Thank you for your review and staying with us! We hope to welcome you back in the near future!

10/10 Excellent

Kirstie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if attending anything at tmobile or power and light worth the $$$
Stayed 2 nights in Mar 2024
Response from Crowne Plaza Team on 18 Mar 2024
Thank you for your review and feedback. We appreciate your business and hope to welcome you back in the near future!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Crowne Plaza Team on 18 Mar 2024
Thank you for your review and comment! We appreciate you staying with us and hope to see you again.

10/10 Excellent

janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms a plus. Nearness to the elevator a plus (convenience) and a minus (could be heard 24/7)
Stayed 3 nights in Mar 2024
Response from Crowne Plaza Team on 15 Mar 2024
Thank you for your feedback and review! We appreciate you staying with us and hope to welcome you back in the near future!

10/10 Excellent

LaQuita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Crowne Plaza Team on 15 Mar 2024
Thank you for your review. We appreciate you staying with us and hope to see you again.

8/10 Good

Rebecca J

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint from the entire start was that I left my Apple Watch in the room and nobody returned my call :(
Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on 15 Mar 2024
Thank you for your review and feedback. We appreciate you staying with us and hope to see you again soon. We apologize for the inconvenience of not receiving a return call.

10/10 Excellent

Nickolas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on 15 Mar 2024
Thank you for your review. We appreciate you staying with us and hope to see you again soon.

8/10 Good

David, Siler City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Mar 2024
Response from Crowne Plaza Team on 7 Mar 2024
Thank you for your review. We appreciate you staying with us and hope to welcome you back again soon.

10/10 Excellent

Angelica, Garland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are so comfy
Stayed 1 night in Mar 2024
Response from Crowne Plaza Team on 5 Mar 2024
Thank you for your review and feedback. We appreciate you staying with us and hope to see you soon.

8/10 Good

Theresa

Travelled with partner, Travelled with group
Liked: Staff & service
Very old building and elevator, old dust in the bathroom outlets, small bathrooms, shower curtain was small and dirty. Breakfast was horrible- very greasy, runny eggs, limited flavor. This is not an 8 star hotel. I would rate it a 2 star with breakfast and how old the hotel is.
Stayed 3 nights in Mar 2024
Response from Crowne Plaza Team on 5 Mar 2024
We appreciate you staying with us. The hotel was renovated in 2019 although the bathroom size is not able to be changed. We certainly apologize you were unhappy with the breakfast buffet. We will pass along your comments to the staff. We typically receive very positive feedback regarding the buffet. Again, our apologies.

10/10 Excellent

Brittany

Stayed 2 nights in Mar 2024
Response from Crowne Plaza Team on 29 Mar 2024
Thank you for your review! We hope to welcome you back again in the near future.

8/10 Good

Tenna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on 27 Feb 2024
Thank you for your review. We appreciate your business and hope to see you again in the near future!

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay for Parade
This hotel was very busy, but the service was still great at check-in, and in the restaurants. The room was nice and clean, and we had a great view that overlooked the city. I would definitely recommend this hotel.
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on 20 Feb 2024
Thank you for your review and feedback! We are glad you enjoyed your stay and we look forward to welcoming you back in the near future!

10/10 Excellent

Benda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so great and accommodating. The hotel was nice. I would stay there again.
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on 20 Feb 2024
Thank you for your feedback and review. We look forward to welcoming you back in the near future!

10/10 Excellent

Kyle, Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
It’s in walking distance of KC Convention Center, T-Mobile Center, tons of restaurants. Parking is free!
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on 20 Feb 2024
Thank you for your review and feedback! We hope to welcome you back in the near future.

6/10 Okay

Luke

Liked: Cleanliness, staff & service
KC Visit
The staff was very attentive and friendly. The room was a little dated but the hotel has a great location. The quality of the food at the breakfast buffet left a lot to be desired and would probably deter me from booking at this property again.
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on 16 Feb 2024
Thank you for your review and feedback. Our hotel has a renovation scheduled for a future date. We look forward to having you stay with us again in the near future.

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel DOES NOT HAVE A POOL. Website and Expedia list as an amenity
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on 15 Feb 2024
Thank you for your review and feedback. Our pool is a seasonal outdoor pool. We look forward to welcoming you again in the near future

10/10 Excellent

Deidra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay from the bell hop to front desk clerks to the bar and restaurant workers! All very nice and accommodating! Highly recommend and I will go again!!
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on 15 Feb 2024
Thank you for your review and feedback. We appreciate you staying with us and look forward to welcoming you back in the near future

6/10 Okay

Makaela

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great property in downtown KC. The property is nice but could use a little freshining. Had a great time.
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on 15 Feb 2024
Thank you for your feedback. We appreciate you staying with us. A renovation is scheduled for a future date. We look forward to welcoming you back soon!

10/10 Excellent

gerri f

Liked: Cleanliness
Perfect location. Nice facility.
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on 15 Feb 2024
Thank you for your review and feedback. We look forward to seeing you soon in the near future.

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great stay for parade!
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on 15 Feb 2024
Thank you for your feedback and review. We hope to welcome you back in the near future.

10/10 Excellent

Nah

Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on 15 Feb 2024
Thank you for your review! We appreciate you staying with us and hope to welcome you back in the near future.

2/10 Terrible

Alyson

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Rude staff
We stayed here for the Super Bowl parade. We checked in around lunchtime and had to pay extra for parking. When we came back later that evening, the parking was full. The front desk staff were extremely rude and unhelpful throughout our stay. They knew that it would be busy and crowded and seemed completely unprepared. Never again.
Stayed 1 night in Feb 2024
Response from The Crowne Plaza KC Downtown on 14 Feb 2024
Thank you for your review and feedback! As the hotel was extremely busy and parking was limited, we apologize that you were unable to secure a spot in the garage. We will review this with the team and hopefully they were able to direct you to another parking garage nearby!

2/10 Terrible

Danelle

Travelled with family
Disliked: Staff & service, amenities
Has been updated. For just a place to rest for the night it works.
Stayed 1 night in Feb 2024
Response from The Crowne Plaza KC Downtown on 14 Feb 2024
THank you for your review! Unfortunately, we don't see any feedback as to the reasoning for the rating. Reach out to us and let us know when you get a chance!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Every team member we can in contact with was welcoming and pleasant. The hotel has a wonderful atmosphere and we are looking forward to staying there again.
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on 12 Feb 2024
Thank you for your review and feedback! We appreciate you staying with us and taking the time to comment. We look forward to seeing you again.

6/10 Okay

Sparkle

Travelled with partner
The hotel was just an average hotel. It was clean but the breakfast at the restaurant was horrible. The coffee place made up for it.
Stayed 2 nights in Feb 2024
Response from Crowne Plaza Team on 12 Feb 2024
Thank you for staying with us. We appreciate your feedback and would like to hear details regarding the restaurant as this is an uncommon comment. Our guests typically rave about the breakfast buffet. We are glad to hear you were pleased with the coffee shop and hope to see you again soon.

10/10 Excellent

Scentera

Liked: Cleanliness, property conditions & facilities, room comfort
Always a joy
I’ve stayed at this location three times and each time was overall a great experience. My last stay we were attending a comedy event at the Tmobile center and I have to shout out the shuttle driver because he got us there in a timely manner and drove very well. On top of that he had a great personality and made everyone laugh. The only thing I don’t really enjoy in the hotel is the elevators because the rooms can go pretty high up and the higher you go the elevator just seems alittle scary but it could just be me.
Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on 9 Feb 2024
Thank you so much for your review and feedback. We are so fortunate to have such wonderful employees that deliver exceptional customer service. We will pass along your comments to our shuttle driver and management team. We appreciate you staying with us and look forward to welcoming you back in the near future!

8/10 Good

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 2 nights in Dec 2023
Response from Crowne Plaza Team on 8 Feb 2024
Thank you for your review and feedback. We appreciate you staying with us and hope to see you again in the near future!

10/10 Excellent

Susan

Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on 29 Mar 2024
Thank you for your review! We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Jessica

Stayed 1 night in Feb 2024
Response from Crowne Plaza Team on 5 Feb 2024
Thank you so much for your review. We're pleased to hear you enjoyed your stay and hope to welcome you back in the near future.

8/10 Good

Matt

Stayed 2 nights in Feb 2024
Response from Crowne Plaza Team on 29 Mar 2024
Thank you for your review! We hope to see you again soon.

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
overall good
Stayed 2 nights in Dec 2023
Response from Crowne Plaza Team on 2 Feb 2024
Thank you for your review and feedback! We appreciate you staying with us and we hope to welcome you back in the future.

8/10 Good

Greg

Business traveller
Liked: Amenities, property conditions & facilities
Nice
Stayed 2 nights in Jan 2024
Response from Crowne Plaza Team on 1 Feb 2024
Thank you for your review and feedback. We appreciate you staying with us and we hope to welcome you back in the future.

8/10 Good

Malvina

Travelled with family
Liked: Staff & service, property conditions & facilities
Fannie at the front desk was exceptionally good at my checkout!! She helped me get my old IHG Membership # back among just being super helpful!
Stayed 1 night in Jan 2024
Response from Crowne Plaza Team on 29 Jan 2024
Thank you for your review and feedback! We appreciate you staying with us and will certainly pass along your comments to Fannie and her manager. We hope to welcome you back in the near future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weeknight in KC
Great stay to visit family . Very comfortable, quiet and restful stay! Though we did venture out for dinner. We could have stayed within the hotel as all amenities were covered. Wonderful bar area we visited when we came back from dinner, barista coffee and a restaurant .
Stayed 1 night in Jan 2024
Response from Crowne Plaza Team on 19 Jan 2024
Thank you for your review and feedback! We appreciate you staying with us and hope to see you in the near future.

10/10 Excellent

Farrel

Stayed 5 nights in Jan 2024
Response from Crowne Plaza Team on 18 Jan 2024
Thank you so much for your review. We appreciate you staying with us and hope to welcome you back in the near future!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
A lot of problems
Heater did not work in middle of winter. Multiple people stuck outside in parking garage due to broken elevators and hire cancelling card keys on last day before they check out. Restaurant and bar could not handle crowd. 2 hours to get food.
Stayed 3 nights in Jan 2024
Response from Crowne Plaza Team on 17 Jan 2024
We thank you for staying with us and appreciate your feedback. We sincerely apologize for the issues you encountered. All of these items have been addressed with our senior management team to implement measures to prevent these from occurring in the future. We are so sorry for the inconveniences you experienced.Due to the unusually frigid temperatures and weather conditions, heaters were operational but were not keeping up due to the extreme cold. We apologize for the wait times to get food. Unfortunately, many of our staff were unable to make it into work on those weather days. We did provide overnight accommodations to our staff but had limited availability of rooms. We hope you give us another chance to show you these were isolated incidents.

6/10 Okay

Thomas

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The city view from the hotel is amazing. The bed and pillows are great. The room, hotel hallways and elevators are very dirty.
Stayed 1 night in Dec 2023
Response from Crowne Plaza Team on 10 Jan 2024
Thank you for your review and feedback. We do apologize for the inconvenience. This is certainly not the norm. We pride ourselves on our hard working housekeeping staff maintaining the image of the hotel.Please note that your comments regarding the hotel cleanliness isn't a common or frequent occurrence. During your stay, the hotel was at full occupancy with a large group of high school students attending a conference. The housekeeping staff worked diligently to maintain cleanliness, however, some guests were not considerate in assisting with the process of picking up after themselves.We hope to welcome you back in the future so that you will see how the hotel is maintained on a frequent basis.