Aimbridge Hospitality in Kansas City

"I honestly didn’t feel safe, the non smoking room still smelled like smoke, I found a NEEDLE outside near the door to the entrance. Dirty carpets and chairs, pillows were horrible. When you don’t clean your hotel and you allow smoking everywhere you attract bums. The photos in the Google Photos looked fine but in person it’s horrible. Maybe spend more money and time shaping the hotel up. The staff was very friendly. "

"Great staff. Marriott standards!"

"This place was the worst hotel I've ever stayed in. We had to change rooms due to uncleanness. Overly stained carpet, rips and tears in the furnishings, poor dusting, stained towels. We were given another room with less stains on the carpet but still stained. Stains on the furnishings, bed frame full of dust, dingy stained towels, thank God I had brought my own. The microwave was filthy and full of dust on the outside. I was told I'd get another one, that didn't come until the day before leaving the next morning. We were there 3 days. The replacement was in worse condition, rusted on the inside so of course I didn't use it either. I could say more but I'll stop here. Overall the stay was very unsatisfactory based on the advertisement. "

"The man that checked me in was very rude and unhelpful. When I got to the room it was run down and hadn’t been updated in years. The carpet was stained and bunched in places. When I went to get breakfast the sausage patties were burned on a nasty pan and the eggs looked dry and burnt. Only things edible were the prepackaged muffin and a yoghurt."

"Dirty bedding "

"Very nice and conveniently located!"

"AC worked very well, room was small but enough space to work with for a few days. Shower was nice and hot, room service came by a couple times to replace towels and trash. I’d book again. "

"We were very satisfied with our stay. The room was clean and comfortable."

"There is no housekeeping unless you are in the room. The only deliveries to the room is via robot. No in room dining. Rooms were not that clean. Not convenient to downtown. Casino was great and casino restaurants were great. The hotel needs to step it up."