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Reviews of AC Hotel Kansas City Plaza

3.5 out of 5
AC Hotel Kansas City Plaza
560 Westport Rd, Kansas City, MO

Reviews

8.6

Excellent

Rating 10 - Excellent. 494 out of 929 reviews" "
Rating 8 - Good. 264 out of 929 reviews" "
Rating 6 - Okay. 75 out of 929 reviews" "
Rating 4 - Poor. 56 out of 929 reviews" "
Rating 2 - Terrible. 40 out of 929 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Donna S

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a short stay at this hotel but the staff was very accommodating and friendly. The room was clean and the bartender was so sweet. All staff greeted us with the same warmth. It was a lovely experience and I would recommend this hotel to others.
Stayed 2 nights in May 2024

10/10 Excellent

Efren

Liked: Amenities
Everything perfect
Stayed 1 night in May 2024

8/10 Good

ELEANOR

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms have little insulation. Doors are loud , bathroom has little privacy
Stayed 1 night in Apr 2024

8/10 Good

Randall, Vidalia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel, as a whole, was nice. However, the AC did not work in my room, and I couldn’t open the windows.
Stayed 2 nights in Apr 2024

2/10 Terrible

Matty

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Rachel

Travelled with family and small children, Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
We booked a king size bed and while checking in was told that there were no king size beds in the hotel. Later we attempted a shower in our room and could not do that because there was no water pressure.
Stayed 1 night in Apr 2024

10/10 Excellent

TayViom

Liked: Cleanliness, property conditions & facilities
Everything was great.
Stayed 2 nights in Apr 2024

2/10 Terrible

Randy

Stayed 1 night in Mar 2024

4/10 Poor

Katie

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot for a quick weekend getaway
Stayed 2 nights in Mar 2024

10/10 Excellent

Anjali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Tom

Travelled with partner
Liked: Cleanliness
They dont tell you there is a extra fee to park on site. 24 dollars a night. They dont tell you till check in.
Stayed 2 nights in Feb 2024
Response from Brandon M. on 13 Feb 2024
Not sure where or how you booked. But it is on the Expedia website and also in your confirmation that parking is 24 per night. If you can provide me the information showing that it wasn't in your confirmation, I would be glad to go ahead and refund this for you. But we do regret that this effected your experience. Most if not all hotels in this area do charge parking, as well as we have it posted as you pull into our parking lot.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were very kind when I checked in!
Stayed 1 night in Feb 2024
Response from Brandon M. on 23 Feb 2024
We appreciate your feedback!

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Location
Stayed 1 night in Feb 2024

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brandon M. on 3 Feb 2024
We apologize for your experience. We unfortunately do not accept Cash App cards as form of payment. We were able to get the reservation fully refunded.

10/10 Excellent

Hailey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walkable to Westport
Great place to stay and walkable to Westport. Friendly staff and clean rooms.
Stayed 1 night in Jan 2024
Response from Brandon M. on 23 Feb 2024
Thank you for the feedback regarding your experience while staying with us!

10/10 Excellent

latrice

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Quite and the staff is vey friendly. Will definitely stay again
Stayed 1 night in Jan 2024
Response from Brandon M. on 23 Feb 2024
Thank you!!

8/10 Good

Sherri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Rooms are a little small. Especially the bathroom area. Great for a short stay
Stayed 1 night in Jan 2024
Response from Brandon M. on 23 Feb 2024
We appreciate your feedback!

10/10 Excellent

Tanisha N

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Brandon M. on 23 Feb 2024
Thank you for your feedback about your experience!

8/10 Good

Karen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and room
Stayed 1 night in Jan 2024

2/10 Terrible

Justin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to things but very outdated and room was terrible
Stayed 2 nights in Jan 2024

10/10 Excellent

Nouelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Not handicap accessible
Asked for handicap accessible room with roll in shower and was told that’s what we had. The shower door opened into a towel bar in the shower, so I had to squeeze myself into the shower. There was no way of getting a shower chair in there and definitely not a wheelchair. So my aunt was unable to take a shower. Description on website is very misleading. Won’t be staying here again
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Travelled with family, Business traveller
Nice clean place to rest your head and near our final destination.
Stayed 1 night in Dec 2023

10/10 Excellent

Candace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and gorgeous. Staff was competent and chill. A new favorite.
Stayed 1 night in Dec 2023

8/10 Good

David

Stayed 1 night in Dec 2023

10/10 Excellent

Gamal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Available Cafe
Stayed 1 night in Dec 2023

10/10 Excellent

Donita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, wonderful people and hotel!!
You all were amazing! The lady at the front desk was the best!! The actual hotel was modern and beautiful. So grateful to have had this place to be while my dad was recovering from a heart attack. ❤️
Stayed 1 night in Dec 2023

8/10 Good

John Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, modern look, neighborhood easily accessible on foot.
Stayed 3 nights in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Nov 2023

10/10 Excellent

Markus

Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds, friendly staff
The staff were kind and helpful. The location was convenient for what i was doing. Beds were comfy!
Stayed 1 night in Nov 2023

8/10 Good

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are serene and nicely set up. I don’t like the parking fee.
Stayed 1 night in Nov 2023

4/10 Poor

John Alan Cranston

Disliked: Staff & service, amenities, property conditions & facilities
Free breakfast was actually an addon. Parking was listed as free but was a huge daily fee. Room was never cleaned even after asking 3 days in a row.
Stayed 4 nights in Nov 2023

10/10 Excellent

Madison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lily at the front desk was amazing and very helpful when checking us in! The hotel was very clean and in a great location.
Stayed 1 night in Oct 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was perfect if your attending the game. It’s between the airport and the stadium. The staff is friendly and very tentative. A lot of choices of restaurants in the area. Definitely will be staying here again.
Stayed 2 nights in Oct 2023

8/10 Good

Bhavana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Lynn

Stayed 1 night in Oct 2023

6/10 Okay

Naoko

Travelled with family
Disliked: Cleanliness
It was little older than pictures. No complementary services available or front desk didn’t inform so def you need to bring toothbrush and razors. Breakfast was good but table was dirty and if microwave should be available because there is only roaster and bread and muffins are hard
Stayed 1 night in Oct 2023

6/10 Okay

Joy

Travelled with group
Liked: Staff & service
Property is overpriced for location and cleanliness. Carpeting throughout entire hitel needs to be replaced. Ceiling was leaking water in lobby (a bunch of towels) were covering floor to catch water. Room was clean but doors, door handles and all light fixtures were visibly dirty. Hotel staff and bartender were very friendly.
Stayed 2 nights in Sep 2023
Response from Brandon M. on 8 Oct 2023
We thank you for your review. Your experience has been shared throughout leadership, to ensure these issues are avoided in the future.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bartender was fantastic. Cares a lot about his job, friendly, and made cool cocktails.
Stayed 1 night in Oct 2023
Response from Brandon M. on 8 Oct 2023
We thank you for your kind review.

10/10 Excellent

Joel, Clearfield

Liked: Cleanliness, staff & service, property conditions & facilities
Close to a lot of restaurants and a lot of bars! Never needed to walk far
Stayed 2 nights in Sep 2023
Response from Brandon M. on 8 Oct 2023
We hope to see you on your next trip to the area!!

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed!
Stayed 1 night in Sep 2023
Response from Brandon M. on 8 Oct 2023
Thank you for your review!!!

10/10 Excellent

Jasmine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Brandon M. on 8 Oct 2023
Thank you for your review.

6/10 Okay

Parker

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The floors in my room were coming up, when I arrived i couldn’t check in an hour early (not a big deal). But when I came back I was told they overbooked that night and I had to take a lower room than I booked
Stayed 1 night in Sep 2023
Response from Brandon M. on 8 Oct 2023
We apologize for your experience. Your experience will be shared with our leadership team, to ensure this is avoided in the future. We hope to see you on your next trip to the area.

8/10 Good

Yovnne

Stayed 1 night in Sep 2023
Response from Brandon M. on 8 Oct 2023
Thank you!

10/10 Excellent

Gabrielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I didn’t have to pay for parking but other than that I loved everything about my stay.
Stayed 1 night in Sep 2023
Response from Brandon M. on 8 Oct 2023
We thank you for your review and hope to see you on your next stay when in the area.

10/10 Excellent

Judith

Stayed 1 night in Sep 2023
Response from Brandon M. on 8 Oct 2023
Thank you for rating.