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"Overall OK. Bed too soft. There are rooms to improvement. Mold at shower room and coffee stained on the mug Staff are friendly and problem are attended promptly "

"Fantastic hotel, great location. Plenty of towels, hot shower, cold A/C. Convenient for pick up/drop off via Grab. Walking distance to many eateries and landmarks. Was in town for a wedding with the reception at the Sheraton and opted to stay here based on location and price and I believe we got better value. The on-site breakfast was convenient for one of our busier days but otherwise not great value (quality v cost v available street options). Had a great chat with a gentleman in the elevator who turned out to be the owner - just super friendly and wanted to know how we were enjoying our time in town. Would stay here again next we are in town."

"Room clean and tidy. Staff friendly and prompt to assist."

"Walking distant to waterfront and recommended food places "

"The staff were friendly and helpful. "

"No lift. Difficult to take your bags without help. "

"Clean room, great staff, connection to great mall, and good breakfast "

"Staff ok.amenities ok..fridge not function.parking not enough.breakfast after 830 a m,no top up.others is ok"

"The staff were friendly and awesome. Location was pretty near to waterfront and airport (approx RM10 by grab). Just one downside, there’s a Karaoke/pub at level 2 so some rooms got a free (off-key) lullabies from 10am to 2am but hey, I rather that than other noises. But it’s funny when this became a topic of conversations with other tourists staying at Citadine! "