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"Beautiful hotel…excellent, friendly service"

"Stayed 4 nights from Jan 2 - 6th. Quality service overall given the its busy holiday season. Price was slightly on the high end as there were options elsewhere, just wanted to try it given its location on Gurney Drive which was an attraction. "

"It’s one of the most beautiful hotels we have ever stayed at. It reminds us the colonial era yet the facilities are modern. The staff are friendly and always available to help. There are lots of food choices within a 5-10 walk from the hotel. Will definitely stay here again. "

"Our 3rd time staying in JEN. Excellent service as always. They helped to prepare a birthday surprise which is highly appreciated. "

"Great room, central location and friendly staff"

"Staff were absolutely lovely, very convenient and well priced. Everything was great just didn’t want to put our clothes in the cupboards as they had a damp off putting smell"

"Service was excellent and the room was very well provided, with a potable water tap to refill my bottle. We often stay here because the location is fantastic -- walking distance to most sites in George Town. "

"It was a pleasant experience. The rooms were clean and overall a good time."

"The hotel staff service was efficient and excellent. The room was very clean and amenities were well kept. It is also convenient for shopping and local food tasting as Penang Road, Komtar and other shopping places are all within 10-15 minutes walking distance."