Kamala Apart Hotels

"Room was not ready when we checked in around 5pm, when we finally got our room, it was dirty. Floor was sticky, sandy. Table wasn’t wiped and especially the bathroom was dirty. We requested for it to be cleaned and they barely did anything to make the room clean. Service is terrible, no one at the pool to ask us if we wanted food and drinks. Had to walk to the bar to get our drinks. Overall this resort is not recommended, dirty and very poor customer service. Truly short staffed."

"I have been to many many hotels around the world and I have to give a 1000 out of 100 to this one. The property itself is immaculate, the staff, the service, the food. I have to say WOW and good job to all. Will definitely come back!!!!"

"Excellent property located in a quite corner of the beach. The breakfast was excellent with great patio dinnig tables on the beach. The room is clean and modern. Pika and Top were excellent breakfast hosts in line with the best restaurants in the world. 800 m walk along the beach to the commercial area with great shops and restaurants. Some rooms have a challenging access to the beach and front end."

"**Overall Review – The Naka** We had an enjoyable stay at The Naka, with several highlights alongside a few drawbacks. **Pros:** The private beach is a standout feature, offering decent snorkeling and a peaceful setting. The villas are beautifully designed with a minimalist aesthetic, though some practical additions would improve comfort—such as drying racks for wet bathing suits, additional hooks, and shelves under the bathroom sink. The food was consistently good, and the staff were friendly and welcoming. **Cons:** The villas are quite close to each other, making the experience highly dependent on neighboring guests. Unfortunately, in our case, our neighbors were a group that was very loud and frequently played loud music, which disrupted the otherwise serene atmosphere. If we were to return, we would make sure to avoid being located near the larger four-bedroom villas. **Advice to Management and Expedia:** We booked a villa with payment on arrival, but were contacted in advance by the hotel requesting prepayment. Resolving this took time and caused unnecessary stress. Better alignment between Expedia and the hotel on payment terms would improve the experience. **Advice to The Naka:** The property’s strength lies in its tranquil and serene environment, which we believe is a key reason guests choose to stay here. To preserve this, we suggest clearer communication of expectations regarding noise levels and respectful behavior toward other guests."

"Very nice room overlooking picturesque ponds, the hotel is very close to the beach. The pool bar staff were excellent (helpful, prompt and very friendly) , the restaurant staff, whilst very friendly, struggled if there were more than 4 people to serve, and seems inept at getting food out in the right order or within a reasonable time. The arranged trip to James Bond island booked in reception was the highlight of the trip, and whilst the same provider is offered all down the strip, it's cheaper! "

"Really nice place.. Stunning views.."

"The staff and facilities were amazing. Could not wish for a better holiday. Right on the beach with plenty of restaurents to choose from. We have been to thailand many times but Sunprime Kamala is now our favourite. We will be coming back. Thank you for making our stay so enjoyable."

"Great stay. Clean tidy rooms with everything needed. Location close to beach and good central location to visit other areas of the island."

"Not a 5 star resort. Rooms looked tired. "