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"The rooms were perfect. The communal areas were a bit dated and in need of some tlc"

"Good"

"Nice and clean property."

"Ideal for shopping - Jio World Center within walking distance. Santacruz and Kala Ghoda shopping both within half hour drive. Excellent breakfast options."

"Walking distance to terminal 2. New building. Chinese restaurant has creative mocktails and sumptuous vegetarian options."

"The hotel overall was nice, however a little worn and dated…breakfast was good"

"If I could give the Trident BKC more than 5 stars, I would. It's always such a pleasure to arrive there. I usually breath a big sigh of relief after many, many hotel rooms and check-ins all over South Asia. The staff are second to none."

"I stayed on 5 May 2026 and arrived in the late morning. I would like to give special compliments to Vijay from the concierge desk, who was exceptional in his service and made a very positive impression. Overall, the service from the hotel staff , from the front desk, the restaurant team, to the housekeepers ,was warm, professional, and much appreciated. Unfortunately, the car service experience left much to be desired. I had provided my airport pickup details a week in advance, but no pickup was arranged upon arrival. I also hired a full car service for the following day, but there appeared to be no record of the booking. While I had a generally pleasant stay and appreciated the service from the hotel team, the car service coordination needs to be improved significantly to match the overall standard of the property."

"The staff is amazing and courteous. They are also helpful, bringing me to the room with no issues. The place is very clean with a fresh scent of breeze. The breakfast selections are also magnificent with tastes from various regions. I find them overall luscious, a lot more than having just pancakes, cereal, eggs, yogurt, and bagels."