Couples treatment room(s), steam room, body treatments, aromatherapy
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Reviews of Zenitude Hotel la Valadiere, Ascend Hotel Collection

4 out of 5
Zenitude Hotel la Valadiere, Ascend Hotel Collection
1292 Allee Des Thermes, Juvignac

Reviews

8.4

Very good

Rating 10 - Excellent. 177 out of 404 reviews" "
Rating 8 - Good. 151 out of 404 reviews" "
Rating 6 - Okay. 50 out of 404 reviews" "
Rating 4 - Poor. 17 out of 404 reviews" "
Rating 2 - Terrible. 9 out of 404 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

PATRICK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Etablissement magnifique et très propre. le personnel est très sympathique en particulier Maeva. cordialement Patrick GUEDJ
Stayed 2 nights in Nov 2023

8/10 Good

TONY

Stayed 1 night in Oct 2020
Response from Coralie - Responsable hébergement on 25 Oct 2020
Cher client, Nous vous remercions d'avoir pris le temps de partager votre ressenti après votre séjour à l'Hôtel Spa de Fontcaude et espérons vous recevoir à nouveau très prochainement. Cordialement,

8/10 Good

maxime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Juste une nuit de passage sur Juvignac très bon accueil, literie confortable ,chambre propre . Spa très bien et soin au top dommage pour l environnement l hôtel se trouve au milieu d une résidence
Stayed 1 night in Oct 2020
Response from Coralie - Responsable hébergement on 14 Oct 2020
Cher client, Nous vous remercions d'avoir pris le temps de partager votre ressenti à la suite de votre séjour à l'Hôtel Spa de Fontcaude. Nous ne manquerons pas de communiquer à nos équipes vos commentaires et espérons vous recevoir à nouveau prochainement dans notre établissement. Cordialement,

8/10 Good

Stephane

Stayed 2 nights in Sep 2020
Response from Coralie - Responsable hébergement on 14 Oct 2020
Cher client, Nous vous remercions pour avoir pris un peu de votre temps pour répondre au questionnaire de satisfaction et espérons vous accueillir prochainement avec, peut-être, cette fois ci la note maximale à la clef ! Bien cordialement,

6/10 Okay

joseph

Liked: Cleanliness, room comfort
bel établissement mais médiocre dans l'ensemble
C'est la sixième fois que j'y vais je n'y retournerais plus toujours des suppléments ,presque plus de personnel ont vous donnes la clef de la chambre et débrouillez vous a trouver la chambre et les bagages .Devant des places pour poser les bagages ou des voitures stationne mêmes la nuit ont fais fais plus la chambre vous change pas les serviette le covie a bon dos quand je vois les autres hôtels moins luxueux est moins chers faire les chambres .je suis vraiment déçu car le centre est beau et me plais beaucoup .(photo de couloir ou pendant le covie c'est rester plus d'une journée !
Stayed 1 night in Sep 2020

10/10 Excellent

Charlotte

Stayed 1 night in Sep 2020

6/10 Okay

Allen, Northants, UK

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Nice enough hotel but compared with others with lesser star ratings not as good. Food overpriced and over zealous with C/19 viris to the extent that it was used as an excuse not to clean our room, change the towels or make the bed. other hotels we used during our stay cleaned everyday.
Stayed 2 nights in Aug 2020

10/10 Excellent

Glyn, Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Massively enjoyed our stay here at this beautiful spa hotel.
Stayed 7 nights in Jul 2020
Response from Marion Front desk manager on 5 Aug 2020
Dear Glyn, We acknowledge receipt of the survey you completed after your stay in Hotel SPA de Fontcaude and we thank you for your answers. Your feedback is precious for us as it allows our company to improve the quality of our services. We are glad to read that you enjoyed your stay and that our hotel reached your expectations. Looking forward to welcoming you for a next stay, please accept our best regards.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Rooms don't reflect the rest of the hotel
Odd hotel. Very nice grounds with golf course, swimming pool and spa. Restaurant was good, modern French cuisine and breakfast had a wide choice. The let down was the room. Could do with a bit of TLC, carpet was stained (looked like bleach) and the bed had a plastic cover under the sheet. Not what you would expect from a potentially romantic spa hotel. On the plus side the bathroom was modern, lovely shower and the room was very quiet with a comfortable bed.
Stayed 1 night in Nov 2019
Response from Marion Front desk manager on 29 Nov 2019
Dear Guest, We acknowledge receipt of the survey you completed after your stay in Hôtel SPA de Fontcaude and we thank you for your answers. Your feedback is precious for us as it allows our company to improve the quality of our services. We are glad to read that you enjoyed your stay and that our hotel reached your expectations, even if the room don't. Our teams do their best to maintain the level of comfort expected in our rooms and we will undertake during the year 2020 a change of our carpets. Looking forward to welcoming you for a next stay, please accept our best regards.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing evening
Beautiful location slightly out of the city. Had a wonderful dinner with great service
Stayed 1 night in Sep 2019
Response from Marion Front desk manager on 19 Sept 2019
Dear Michael, We acknowledge receipt of the survey you completed after your stay in Hotel SPA de Fontcaude and we thank you for your answers. Your feedback is precious for us as it allows our company to improve the quality of our services. We are glad to read that you enjoyed your stay and that our hotel reached your expectations. Looking forward to welcoming you for a next stay.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The was lovely. The condition of our room was poor for a hotel rated 4 star
Stayed 6 nights in May 2019
Response from Marion Front desk manager on 29 May 2019
Dear Anonymous, We acknowledge receipt of the survey you completed after your stay in Hôtel SPA de Fontcaude and we thank you for your answers. Your feedback is precious for us as it allows our company to improve the quality of our services. We are glad to read that you enjoyed your stay and that our hotel reached your expectations. Looking forward to welcoming you fot a next stay, please accept our best regards.

8/10 Good

Janyce, Vancouver Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although I found the property and facilities lovely I was very disappointed in the WiFi which made it very difficult to do international correspondence I also had ordered room service which never came The one bright spot in my experience was the excellent customer service I received in the dining room from Lori
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, recommend
We have had a very nice stay at the hotel. I would definitely recommend. Very calm and perfect conditions. If anything, service could be improved a bit, especially for parking for late arrivals
Stayed 2 nights in Aug 2018
Response from Marion Front desk manager on 16 Aug 2018
Dear Guest, We acknowledge receipt of the survey you completed after your stay in Vichy Thermalia Spa Hôtel and we thank you for your answers. Your feedback is precious for us as it allows our company to improve the quality of our services. We are glad to read that you enjoyed your stay and that our hotel reached your expectations. Looking forward to welcoming you for a next stay.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base.
A good hotel. Breakfast was okay and facilities good. A bit out of town but we knew that when we booked.
Stayed 4 nights in Aug 2018
Response from Marion Front desk manager on 14 Aug 2018
Dear James, We acknowledge receipt of the survey you completed after your stay in Vichy Thermalia Spa Hôtel and we thank you for your answers. Your feedback is precious for us as it allows our company to improve the quality of our services. We are glad to read that you enjoyed your stay and that our hotel reached your expectations. Looking forward to welcoming you for a next stay.

10/10 Excellent

Mark, La Jolla CA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in French countryside
I found the Vichy Thermalia Spa Hotel when traveling to Montpellier for work. The hotel is in Juvignac, just outside Montpellier, easy to access the tram into town. Golf course is beautiful, walking trails, spa facilities are wonderful. Hotel staff incredibly helpful. Restaurant is excellent. Highly recommend staying here.
Stayed 3 nights in Jun 2018
Response from Marion Front desk manager on 20 Jul 2018
Dear Mark, We acknowledge receipt of the survey you completed after your stay in our aparthotel Appart'City Montpellier Ovalie and we thank you for your answers. Your feedback is precious for us as it allows our company to improve the quality of our services. We are glad to read that you enjoyed your stay and that our aparthotel reached your expectations. Looking forward to welcoming you in one of our aparthotels Appart’City, please accept our best regards.

8/10 Good

Martina

Liked: Cleanliness
Okay if just want a bed and breakfast.
Hotel was okay, no English speaking tv channels and paper cups in bedroom was disappointing. Hot beverages very highly priced for what you get.
Stayed 4 nights in Dec 2017

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Wade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2017

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stop
Very nice hotel with beautiful indoor pool and spacious rooms. Staff were all helpful and the breakfast was very good. Times for lunch and dinner are limited and the nearest town has few nice options. That said the quality and presentation of the food, including room service was excellent. Spa services were excellent as well. The hotel was a nice stop to relax and recharge on a trip through southern France Bob G.
Stayed 2 nights in Jul 2017

10/10 Excellent

Mike tg, Sandbach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of town. Handy for the mountains
Brilliant service. Excellent staff and friendly Rooms clean and bedding so comfortable
Stayed 5 nights in Jun 2017

8/10 Good

Carsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa
The spa is the reason we stayed here, and it met our expectations. (And the quality of the water is amazing.) Wifi in our room was iffy.
Stayed 2 nights in May 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very much in disrepair. Stained carpets, smelly room. Had to turn down first room because it was dirty so they downgraded the next room. Staff was rude. Wouldn't go again.

6/10 Okay

Emily

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good, but has some issues
The hotel staff are friendly, but not particularly attentive--the front desk staff didn't check what was included in our reservation, so we had to ask for spa robes and to have the extra charge for breakfast removed from the bill. In other words, it's up to you to get what you paid for, and check the bill at checkout. We both speak/read French so that undoubtedly improved our ability to deal with the situation...I would like to think they weren't trying to take advantage of the English Canadian tourists. The rooms are immaculate. The beds are on the firm side, which was fine, but the sheets were incredibly rough, which I found surprising. I've never slept in a hotel with such scratchy sheets--especially not at a 4 star! The spa is quite nice. It's not the hotel's fault that we had to deal with two screaming 20 year olds playfighting in the hammam, though it would've been nice if someone had come in and reminded them of spa etiquette. Make sure you book spa treatments in advance if you really want them, but they are good about finding time slots that work for you. The restaurant is excellent, from the food to the service, and since there's very little else in the area I recommend eating there.

10/10 Excellent

alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Very good hotel and spa . restaurant ok, but a little expensive. Very friendly staff, very nice and clean suite room, nice design.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big spacious suites with two balconies facings golf courses Queen size bed. Absolutely comfortable stylish and clean.

10/10 Excellent

ADAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Spa and rooms
Amazing Spa facilities, huge jet pool with a wide variety of jet actions. We loved the ice fountain in the midst of the steam rooms and sauna! The staff made us feel so welcome, and the room was above expectations - so well insulated and quiet. We left relaxed and resfreshed for our journey through the Riviera!

2/10 Terrible

soho, lebanon

Disliked: Staff & service, property conditions & facilities, room comfort
Boring
Not really pleasant since we have to manage our luggage by ourselves. No bath cloth. To order a taxi we should tell before 1 day... Small bed...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel on outskirts of Montpellier
We were family of four in 2 rooms one a suite and the other superior double, very comfortable rooms, good restaurant and breakfasts. Great spa, very relaxing, great overall.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Great service from staff
Great service from all staff

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mike, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and relaxing stay
Had a wonderfully relaxing time at this Spa Hotel. The Spa facilities are great, with a fantastic pool and sauna with many other features. The staff were very welcoming.

6/10 Okay

Rob

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Mooie lokatie, met uitzicht op de golfbaan, ruime suite, waar je veel ruimte hebt met gezin van 2 volwassenen en 2 kinderen. Schoonmaak tijdens 6 dagen onvoldoende. Bij binnenkomst stond glas van vorige hotelgast er nog met tandpasta aanslag en waterkoker zat van binnen vol kalkaanslag. Vloerbedekking wordt niet of nauwelijks gestofzuigd...
Stayed 5 nights in May 2024

10/10 Excellent

Roberto

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ir was such. Wonderful day, in a wonderful hotel
Stayed 1 night in May 2024

8/10 Good

Olivier

Liked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Naoufel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Nicolas

Stayed 1 night in Dec 2023

10/10 Excellent

Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
un hôtel parfait
PARFAIT ! Accueil sympathique, personnel à l'écoute (de l'hôtel et du restaurant). Chambre de qualité, équipement spa superbe (sauna, hammam, piscine à 33°)... l'ensemble à un prix raisonnable pour un bel hôtel 4*
Stayed 1 night in Dec 2023

10/10 Excellent

Olivier

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel au top et très à l’écoute des remarques faites lors d’un précédent séjour
Stayed 1 night in Sep 2023

10/10 Excellent

Juan Jose

Stayed 1 night in Sep 2023

10/10 Excellent

chyphin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Stayed 1 night in Jun 2020

8/10 Good

Philippe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Coralie - Responsable hébergement on 25 Oct 2020
Cher client, Nous vous remercions d'avoir pris le temps de noter notre établissement à la suite de votre séjour à l'Hôtel Spa de Fontcaude et espérons vous accueillir à nouveau prochainement. Cordialement,

10/10 Excellent

Chantal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour détente au spa avec un très bon restaurant grand parking personnel très à l écoute
Stayed 1 night in Oct 2020

10/10 Excellent

eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Coralie - Responsable hébergement on 14 Oct 2020
Cher client, Nous vous remercions pour l'attribution de cette très belle note qui met en valeur le travail fourni quotidiennement par nos équipes pour vous prodiguer un service et des prestations à la hauteur de vos attentes. Au plaisir de vous accueillir à nouveau. Cordialement,

4/10 Poor

GENSOLLEN

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Coralie - Responsable hébergement on 14 Oct 2020
Cher client, Nous vous remercions d'avoir pris le temps de répondre au questionnaire de satisfaction à la suite de votre séjour dans notre établissement. Nous sommes navrés que vous n'ayez pas trouvé le niveau de confort attendu. Sachez que nous accordons une importance particulière à toutes remarques et suggestions apportées par nos hôtes. Nous espérons vous recevoir à nouveau à l'Hôtel Spa de Fontcaude. Cordialement,

6/10 Okay

shéhérazade

Travelled with family
Stayed 6 nights in Sep 2020
Response from Coralie - Responsable hébergement on 25 Oct 2020
Chers clients, Merci d'avoir pris un peu de votre temps pour partager votre ressenti après votre séjour à l'Hôtel Spa de Fontcaude. Je suis navrée que nos prestations n'aient pas été à la hauteur de vos attentes. Votre satisfaction étant notre objectif principal, nous sommes désireux de vous offrir des un service de qualité. Nous espérons, toutefois, vous accueillir une nouvelle fois dans notre établissement. Cordialement,

10/10 Excellent

Mohamed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pour moi dans cet hôtel tout est bien !!! Le spa est au tres bien
Stayed 1 night in Sep 2020

8/10 Good

Joelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejlig hotel.
Stayed 2 nights in Aug 2020

10/10 Excellent

Cédric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Famille plus d'une semaine
L’hôtel et son équipe sont exceptionnel (SPA / Restaurant / service), si vous avez le moindre soucis ils seront présent et efficace. Hôtel Kids friendly ! Etant resté plus d'une semaine, je conseillerais néanmoins de ne pas partir sur un Petit déjeuner / dîner compris pour des séjours longs. La carte du soir ne se renouvelle pas (et après 3/4 repas, vous en aurez fait le tour), de même pour le petit déjeuner qui est très bon mais manque un peu de renouvellement / choix pour un hôtel 4 étoiles. En tout cas très bon adresse ! Je recommande.
Stayed 8 nights in Aug 2020

8/10 Good

Mina

Stayed 2 nights in Aug 2020

10/10 Excellent

Elodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petit séjour de 2 jours en couple dans un hôtel formidable
Stayed 2 nights in Aug 2020