Juanambú Hotels, Cali

"Be extremely careful with this hotel! My experience was extremely disappointing, and I feel obligated to warn other travelers, especially foreign guests. During check-in, the staff asked me to sign a document, claiming it was only required for VAT exemption purposes for international tourists. Everything seemed normal, so I trusted their explanation. However, days later, I discovered a charge on my credit card for supposed “tour packages” that I never requested, never authorized, and that never even took place. At no point was I informed that the document could be used to apply additional charges. I feel completely misled, and I consider this practice highly deceptive and unethical. Carefully review every document before signing anything and closely monitor your credit card statements after staying here. I am sharing this to prevent other guests from going through the same situation."

"Very good hotel and good location"

"Employees are really good. They were so polite and helpful."

"Sadly we did not have a great experience, the room was terribly dirty. The linen and bed spread was stained. Pillow covers looked dirty. I complained to front desk/reception area, told them all about this and they said they were going to clean everything. I got back at night and nothing was cleaned. Same stained bed coverings. its not what it looks like in the pics. Hotel breakfast was ok."

"Todo súper bien "

"Excelent service, all very good"

"Super bien"

"Fresh breakfast each day. Timely service. Kind staff"

"Good"