Desk, blackout curtains, free WiFi, bed sheets

Reviews of Motel 6 Jonesboro, AR

2 out of 5
Motel 6 Jonesboro, AR
2300 S Caraway Rd, Jonesboro, AR

Reviews

6.4
Rating 10 - Excellent. 66 out of 297 reviews" "
Rating 8 - Good. 71 out of 297 reviews" "
Rating 6 - Okay. 55 out of 297 reviews" "
Rating 4 - Poor. 48 out of 297 reviews" "
Rating 2 - Terrible. 57 out of 297 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great staff took care of all my questions and stuff I needed for my 2 week stay
Stayed 2 nights in May 2024

2/10 Terrible

shirin

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The most dirty place I could see in my life. They changed our room twice and they all were dirty and one of them had roaches on the bed. We asked for refund and went to somewhere else.
Stayed 3 nights in May 2024
Response from Manager on 13 May 2024
Hello shirin,We were disappointed to learn about your experience and apologize for any inconvenience caused. Your feedback is valuable, and we will address this with our team to ensure our standards are met. If you have any further concerns, please don't hesitate to reach out to our management team directly.

6/10 Okay

WESLEY

Business traveller, Travelled with group
After checking in police surrounded the property for some reason. Bed and AC was great. Small TV and bad water pressure
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello WESLEY,We apologize for any inconvenience you experienced during your stay. We're pleased to hear that you enjoyed the comfort of the bed and the AC. Your feedback regarding the TV size and water pressure will be shared with the appropriate departments for review and improvement. We hope you will consider staying with us again in the future.

4/10 Poor

Fred

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property run down. Bathroom faucet didn't work correctly, sprayed water everywhere. Shower torn up. asked to fix faucet, but they didn't.
Stayed 2 nights in May 2024
Response from Manager on 10 May 2024
Hello Fred,We appreciate your feedback and apologize for any inconvenience you experienced. Our team values guest input to enhance our services. Feel free to reach out to management for further assistance with your concerns.

10/10 Excellent

Mikun

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Except the standing shower is slippery and floor kind of sticky, everything was ok
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Mikun,We appreciate your feedback and will look into the issues mentioned to ensure a better experience for our guests in the future. Your safety and comfort are a top priority for us.

10/10 Excellent

Daniel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good for a 2 star motel everything is close
Stayed 20 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Daniel,We're glad to hear you found our location convenient. Should you have any further comments or concerns, please don't hesitate to reach out to management directly.

10/10 Excellent

Jessica

Travelled with partner
Liked: Amenities
Staff was friendly
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Jessica,We are pleased to hear that you found our staff friendly during your stay. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.

4/10 Poor

Ian

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Old hotel, has been refurbished but to a poor standard
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Ian, Thank you for sharing your feedback with us. We value all guest comments as they help us improve our services continually. We regret to hear that your experience did not meet expectations, and we will share your concerns with the relevant departments for their review and action. Your insights are appreciated, and we hope you will consider staying with us in the future for an improved experience.

2/10 Terrible

WOON

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty, unclear room,unsafe
Stayed 2 nights in Apr 2024
Response from Manager on 10 Apr 2024
Hello WOON, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us and has been forwarded to our team for review. We strive to ensure the comfort and safety of all our guests. Thank you for bringing this to our attention.

4/10 Poor

Bryan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Bryan, We appreciate your feedback and regret to hear about the issues you encountered during your stay. Your comments are valuable to us as we strive to improve our services for future guests. Feel free to reach out to our management team to further discuss your experience. Thank you for sharing your thoughts with us.

2/10 Terrible

Stephen

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Shower was broken floors are uneven hard to walk on a/c didn’t cool
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Stephen, We appreciate your feedback and apologize for any inconvenience during your stay. Rest assured we will address these maintenance issues to enhance our guests' experience. Our team is dedicated to ensuring a comfortable stay for all visitors.

2/10 Terrible

Michelle

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Michelle, We're sorry to hear that your stay didn't meet your expectations. Please reach out to us directly to further discuss your experience so we can address any issues.

2/10 Terrible

Rita

Disliked: Cleanliness, staff & service, property conditions & facilities
Purchased this for a friend for the night. The hotel charged me double for the room after I showed them my paid receipt from Expedia, which I will disputing the charges..$98.00 for Motel 6..? I believe they increased charges because of people in town for the eclipse. Total rip off. Will NOT contribute to ANY Motel 6 from here on out!!!
Response from Manager on 9 Apr 2024
Hello Rita, We regret to hear about your billing concerns and the overall experience you had during your stay. For any billing inquiries, we kindly suggest reaching out to our management directly for further assistance. Thank you for sharing your feedback, we appreciate your time.

10/10 Excellent

Ryan

Great service
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Ryan,We are thrilled to hear you enjoyed the service during your stay with us! Your feedback is highly valued, and we hope to welcoming you back soon.

2/10 Terrible

Holly

Travelled with partner
Disliked: Amenities
Aging hotel, poor workmanship on renovations, weird shower head faced back against the corner; selected queen size bed online but ended up with regular; ugly corridors and stairwells
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Holly, We apologize that your experience did not meet expectations. Guest feedback is valuable for our continuous improvement. Should you have any further concerns, please feel free to reach out to our management team for further assistance.

6/10 Okay

Aras

Travelled with family and small children, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Shower is molded and toilet was very dirty look like a person came in a blew it up before I walked in ...
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Aras, We appreciate your feedback and apologize for any inconvenience you experienced. We will address these cleanliness issues with our housekeeping team to ensure a more pleasant stay for our future guests. Thank you for bringing this to our attention.

4/10 Poor

MARK

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very tired property. Uneven steps, layers upon layers of paint (obvious because they were so poorly applied). Towel rack fell off with weight of a single towel, shower curtain filthy and ripped, shower head just sprays hard mist (one pressure only). No shampoo, no coffee maker (but has microwave and fridge?!?)
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello MARK,We appreciate you taking the time to share your feedback with us. Your comments have been noted, and we will address them with the relevant departments for their awareness and improvement. Thank you for bringing these issues to our attention so we can continue to enhance our guests' experiences.

10/10 Excellent

miles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet stay close to everything fast food Walmart etc
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello miles,Thank you for choosing to stay with us and for your positive feedback regarding our convenient location. We're glad you enjoyed a quiet stay and found our proximity to various amenities to be beneficial. We appreciate your review and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Kayla

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Jan 2024
Response from Manager on 15 Feb 2024
Hello Kayla,Thank you for sharing your feedback on the cleanliness and quietness of our hotel. We are glad that you found your stay to be peaceful and well-maintained. We always strive to provide a comfortable and serene environment for our guests. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Logan

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Logan, We apologize for any inconveniences you may have experienced during your stay. Please feel free to reach out to us with any feedback you would like to share so we can address it accordingly. Your satisfaction is our top priority.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Dear Guest, We're sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could reach out to us directly with any specific concerns you may have, so we can address them accordingly. Your satisfaction is important to us and we value your feedback.

4/10 Poor

Fu

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There is almost no soundproofing. I don’t know if it’s next door or upstairs. The sound of walking didn’t stop all night.
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Hello Fu, We appreciate your feedback regarding the noise disturbance during your stay. Our team takes the comfort of our guests seriously and we apologize for any inconvenience caused. We will share your comments with the relevant departments to ensure suitable measures are taken. Thank you for bringing this to our attention.

6/10 Okay

Frank R

Stayed 2 nights in Feb 2024
Response from Manager on 9 Feb 2024
Hello Frank R,We appreciate you choosing our hotel for your stay. If there is anything specific you would like to bring to our attention, we kindly request that you contact us directly so we can address any concerns you may have had during your time with us. We value your feedback and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Annette

Liked: Staff & service, amenities, property conditions & facilities
My key card didn't work I had to go back to office. But the lady was super helpful
Stayed 1 night in Feb 2024
Response from Manager on 3 Feb 2024
Hello Annette,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered with your key card but are glad to hear that our staff provided helpful assistance. We appreciate your feedback and will take it into consideration to improve our services. Should you have any further concerns, please reach out to our management team directly.

2/10 Terrible

Ryan

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Ryan, We regret to hear that your experience did not meet your expectations. Please don't hesitate to reach out to us with any specific feedback from your stay so we can address any issues accordingly.

6/10 Okay

Frank R

Stayed 2 nights in Jan 2024
Response from Manager on 2 Feb 2024
Hello Frank R,Thank you for staying with us. We appreciate your feedback and would be grateful if you could reach out to us directly to discuss any areas where we can improve. We value your input and hope to have the opportunity to welcome you back in the future for a better experience.

10/10 Excellent

allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on 23 Jan 2024
Hello allison,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a wonderful experience with us. We truly appreciate your kind words and it was a pleasure to have you as our guest. We hope to welcome you back again in the future for another exceptional stay.

10/10 Excellent

Hieu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Manager on 23 Jan 2024
Hello Hieu,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a great experience with us. If you have any further comments or feedback, please don't hesitate to reach out to us directly. We hope to welcome you back again soon!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was as expected clean, orderly and good service
Stayed 1 night in Jan 2024
Response from Manager on 14 Jan 2024
Hello Charles,Thank you for taking the time to share your positive feedback with us. We appreciate your kind words about our cleanliness, orderliness, and service. It was a pleasure having you as our guest and we hope to welcome you back in the future.

4/10 Poor

Frank R

Liked: Cleanliness
Disliked: Room comfort
Astate student needing a weekly room
Throughout the night neighbors had visitors and there were pet in some rooms barking.
Stayed 2 nights in Jan 2024
Response from Manager on 13 Jan 2024
Hello Frank R, Thank you for sharing your recent experience with us. We apologize for any inconvenience caused by noise disturbances during your stay. We strive to ensure a peaceful environment for all our guests and appreciate your feedback. Please don't hesitate to reach out to our management team directly so they can address this matter. We appreciate your understanding.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Had to be changed rooms because there was plumbing being done and left out poop all over the toilet the next room was just as gross
Stayed 4 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello David, Thank you for bringing this matter to our attention. We apologize for any inconvenience caused during your stay. Our team strives to maintain a high level of cleanliness, and we apologize for falling short in this instance. Your feedback will be shared with our housekeeping department to ensure such issues are addressed promptly.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Kayla,We're thrilled to hear that you had such a wonderful experience at our hotel! It was our pleasure to have you as our guest. If you have any further comments or suggestions, we encourage you to reach out to us directly so that we can continue to improve our services. We hope to have the opportunity to welcome you back in the future!

10/10 Excellent

Dodi

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Hello Dodi,Thank you for sharing your positive feedback about your recent stay with us! We're thrilled to hear that everything met your expectations. We appreciate your kind words and hope to welcome you back again soon.

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 8 Dec 2023
Hello Delia,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a perfect experience with us. Should you have any future travel plans, we would be delighted to welcome you back. Safe travels!

8/10 Good

Wendell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Dec 2023
Response from Manager on 5 Dec 2023
Hello Wendell,Thank you for your feedback about your recent stay with us. We appreciate your input and apologize for any inconvenience you may have experienced. We will share your comments with our team to ensure improvements are made. We value your business and hope to have another opportunity to serve you in the future.

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Delia,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

4/10 Poor

Cassandra

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty pillows and shower, walls are so thin that we heard a couple getting it on for an hour at 1AM word for word. Sketchy area with people outside all hours of the night.
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello Cassandra, Thank you for bringing your concerns to our attention. We apologize if you experienced any inconvenience during your stay. Our housekeeping team strives to ensure the cleanliness and comfort of our rooms. We take noise disturbances seriously and encourage guests to report any issues to our front desk. We prioritize the safety and security of our guests, and we work closely with the local authorities to ensure a peaceful atmosphere.

8/10 Good

Joey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello Joey,Thank you for taking the time to share your feedback with us. We appreciate your rating and are glad to hear that you had a positive experience during your stay. We strive to provide excellent service and a comfortable stay for all our guests. Should you have any further concerns or suggestions, please feel free to reach out to our management team directly.

4/10 Poor

Condrea

Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello Condrea, We apologize for any inconvenience you may have experienced during your stay. If you would like to provide us with more details about your visit, please reach out to our hotel directly so we can address your concerns. We value your feedback and strive to improve our guests' experiences.

10/10 Excellent

Melissa

Stayed 1 night in Dec 2022
Response from Manager on 22 Dec 2022
Hello Melissa,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Howard

Stayed 1 night in Nov 2022
Response from Manager on 20 Nov 2022
Hello Howard,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Shea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Manager on 18 Nov 2022
Hello Shea,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Kazery

Stayed 1 night in Oct 2022
Response from Manager on 12 Oct 2022
Hello Kazery,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

David Murray

Stayed 1 night in Oct 2022
Response from Manager on 9 Jan 2023
Hello David Murray,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 Excellent

Heather

Stayed 1 night in Oct 2022
Response from Manager on 8 Oct 2022
Hello Heather,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Derry

Stayed 1 night in Oct 2022
Response from Manager on 6 Oct 2022
Hello Derry,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Poor

Eric

Stayed 1 night in Oct 2022
Response from Manager on 2 Jan 2023
Hello Eric,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

Jeremy

Stayed 1 night in Sep 2022
Response from Manager on 30 Sept 2022
Hello Jeremy,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 Poor

Melinda

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Don’t stay here
The room was very run down. The shower was stained from not being scrubbed well. The bathroom door top hinge was complete no out of the wall so the door wouldn’t close.
Stayed 1 night in Sep 2022
Response from Manager on 29 Sept 2022
Hello Melinda, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines especially during this pandemic, we would appreciate if this things can be reported to us as we do not want this to happen again.

8/10 Good

samuel

Stayed 1 night in Sep 2022
Response from Manager on 18 Dec 2022
Hello samuel,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.