Double Room, Balcony
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Reviews of Kaplan Hotel Jerusalem

Kaplan Hotel Jerusalem
1 Hahavazelet street, Jerusalem

Reviews

8.6

Excellent

Rating 10 - Excellent. 87 out of 173 reviews" "
Rating 8 - Good. 60 out of 173 reviews" "
Rating 6 - Okay. 17 out of 173 reviews" "
Rating 4 - Poor. 8 out of 173 reviews" "
Rating 2 - Terrible. 1 out of 173 reviews" "

8.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience, Staff very helpful especially. during war times. I'm considering this great hotel for my next trip.
Stayed 19 nights in Oct 2023

8/10 Good

martina

Liked: Cleanliness, staff & service
The location was excellent
Stayed 4 nights in Sep 2023

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location just off Jaffa St but also a short walk to Damascus Gate. Very helpful staff.
Stayed 2 nights in Jul 2023
Response from El on 21 Aug 2023
Thank you.

8/10 Good

alexanader

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Eli on 23 Jul 2023
Thank you.

10/10 Excellent

Zac

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location and good facilities.
Stayed 1 night in May 2023

8/10 Good

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a small hotel/hosterl, very homey. Not luxurious but clean and comfortable, and very reasonable, especially for a major city. Location is SUPER convenient: walking distance to Old City, right on Zion Square, a block to a Light Rail stop. I would definitely stay there again.
Stayed 4 nights in Apr 2023
Response from El on 1 May 2023
Thank you

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location
The key benefits of the hotel are: * location (easy to get to or from by tram) * cost (good value) * Eli (very helpful and friendly)
Stayed 7 nights in Apr 2023
Response from Eli on 30 Apr 2023
Thank you.

8/10 Good

Demetri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Owner (Eli and wife) are both nice people. The hotel. Is very close the Church of the Holy Sepulchre, City Hall, Train station, going to TelAviv, very convenient. You just have to be patient because there is no elevator.
Stayed 4 nights in Mar 2023
Response from Eli on 22 Apr 2023
Thank youEli

8/10 Good

Maryann

Liked: Staff & service
Nice people. No elevator
Stayed 6 nights in Mar 2023
Response from El on 29 Mar 2023
Thank you

8/10 Good

JACQUES

Travelled with family
Liked: Cleanliness, staff & service
If you are not OCD about minor things and you just want a place to sleep at nights while you experience the holy city, then the location here makes up for all the other issues. Owners are super friendly. And the location was just as good as it gets. We were able to stop by the hotel multiple times during the day while exploring.
Stayed 4 nights in Mar 2023
Response from El on 29 Mar 2023
Thank you

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2023
Response from El on 29 Mar 2023
Thank you

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 6 nights in Mar 2023
Response from El on 29 Mar 2023
Thank you

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from El on 1 Feb 2023
Thanks for review, we appreciate it very much.

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location is perfect. The owner is so sweat and willing to help. Great stay and recommend it. Shower can be tricky but it has warm water and you get what you pay for. Loved the stay.
Response from Eli on 24 Jan 2023
Thank you.

8/10 Good

Sathiesh

Travelled with family and small children
Liked: Cleanliness
Very good for quick stay
Response from El on 1 Feb 2023
.Thanks for review, we appreciate it

10/10 Excellent

Sho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place, reasonable price, good for casual Jerusalem tour.
Stayed 1 night in Nov 2022
Response from El on 4 Jan 2023
Thank you.

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great place and great owner! Thank you Eli! Brazil to win Mondial :D
Stayed 5 nights in Nov 2022
Response from Eli on 24 Jan 2023
Thank you

8/10 Good

Hazel

Stayed 1 night in Nov 2022

10/10 Excellent

Muhammad Umair

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is right at the centre of Jaffa street , 20 min walks from old city and 1 min away from Tram station …. U will find everything around the hotel Great Music, food …. Restaurants…. Hotel has no small sign and access from the side street …. No disable access ….
Stayed 4 nights in Nov 2022
Response from El on 4 Jan 2023
Thank you

10/10 Excellent

John

Stayed 10 nights in Nov 2022

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here in October and cannot say enough good things about Eli and his boutique hotel. The hotel is very clean and Eli so friendly and helpful. He was always happy to answer questions (and I had a lot of them!!!). The area is walking distance to everything you need. The rooms are air conditioned and come with a mini fridge, which is so convenient. In addition, there is a kitchen with coffee and tea and a fridge to store larger items. I cannot recommend this hotel enough, you will love your stay here.
Stayed 3 nights in Oct 2022
Response from Eli on 12 Nov 2022
Thank you..

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The best location. The most flexible check-in and check-out.
Stayed 2 nights in Oct 2022
Response from El on 27 Oct 2022
Thank you.

10/10 Excellent

david, witney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the Kaplan hotel in Jerusalem. The hotel is run by two brothers who are so helpful and friendly.! Situated right in in the centre of Jerusalem. Thank you.david from England
Stayed 12 nights in Oct 2022
Response from El on 27 Oct 2022
Thank you

8/10 Good

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great management
Stayed 15 nights in Sep 2022
Response from El on 20 Sept 2022
Thank you.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
It was great except I didn’t like climbing the stairs after a long day out to get to my room.
Stayed 4 nights in Aug 2022
Response from El on 24 Aug 2022
Thank you.

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel by Jaffa Gate
Absolutly the best hotel around. Close by walking to Jaffa Gate. Very clean and air con worked great. Available kitchen and the owners were awsome. I highly reccommend this hotel. Very quiet and everything is within walking distance
Stayed 3 nights in Aug 2022

10/10 Excellent

anat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel choice
This hotel was excellent. It was clean, comfortable and very safe. The two owners were extremely friendly and helpful in every way. The owner did our laundry for free and gave us excellent advise on the area and was always available. I would recommend this hotel to everyone coming here. Its a short 8 minute walk to the Jaffa Gate and just off Jaffa Street with tons of food and shopping but very quiet at night. Excellent hotel.
Stayed 2 nights in Jul 2022

10/10 Excellent

Kunin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I like it
Stayed 3 nights in Jul 2022

4/10 Poor

Gareth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property is ok for what you pay, rooms are decent and area is fantastic with many restaurants and shops on your doorstep. Old city of Jerusalem is a 10 minute walk. What really disappointed about our stay at hotel kaplan was the noise from renovation works (July 2022) and this is just our personal experience. Hotel management failed to inform us of major works going on at this property during our stay which to be honest was very disappointing. On our last last night we heard cleaning in the hallways after midnight and hammer drilling usually started before 8:30am, some evenings continuing after 6:30pm. Our stay was ruined by this. There was constant activity up and down the hallways all day, evening and night, phonecalls, loud chatter, banging etc. As hotels in Jerusalem are not cheap I highly recommend that if anyone is considering staying at hotel kaplan, please get an honest answer from management whether you will be disturbed by renovation works or not.
Stayed 4 nights in Jul 2022
Response from Eli on 21 Jul 2022
We are terribly sorry, we had an un expected failure in our water system, so we needed to repair one side of the hotel. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location-Great for the Price
Great location! Right off the Main Street that has a lot of food options and the light rail train station is only about 2 minutes away walking. This is a small cozy hotel. Rooms are small but perfect for two people who just want it to take a nap during the day and sleep at night. Shower has hot water. Room had AC. Room has a mini fridge. Hotel was quiet and the owner was very nice. Shared kitchen is offered. Lots of stairs if you’re on the third floor but overall for the price and location it’s a perfect little hotel with great service. I would stay here again.
Stayed 4 nights in Jun 2022
Response from Eli on 21 Jul 2022
Thank you.

6/10 Okay

Miles, San Diego

Liked: Staff & service
Disliked: Amenities
I had a single room. I would classify the space as just above a hostel, where you have a very small room to yourself in a private bathroom. This is a very no-frills hotel. The space is very tight in the room. If that’s what you’re looking for and you want to spend your time basically on the street, this may be the place for you although I think it’s a little bit pricey given that it’s basically a hostel not a hotel as one in the west would define it.
Stayed 2 nights in May 2022
Response from Eli on 14 Jun 2022
Thank you for review.

10/10 Excellent

KHUSHROO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and budget Hotel
Stay at the hotel was wonderful. Location of the hotel is superb, everything within your reach and walking distance. Would definitely like to come and stay again at this hotel. Elli as usual is always smiling, kind, helpful and at your service. THANK YOU for making my stay memorable.
Stayed 15 nights in May 2022
Response from Eli on 21 Jul 2022
Thank you.

10/10 Excellent

Rev Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite being in the city center where many social activities take place, it is still a quiet place that one can admire
Stayed 5 nights in May 2022

6/10 Okay

Anna

Travelled with partner
Liked: Cleanliness, staff & service
This is a hotel we have been going back to for many years because of location snd friendly owner. This time we booked through Expedia and our room was on the 4th floor with no elevator. My husband and I are over 65 years old. We should have been told at time of booking.
Stayed 2 nights in Apr 2022
Response from Eli on 27 Apr 2022
Dear Anna: Thank you for review,however our hotel has only 2 floors...

10/10 Excellent

yakov

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eli was a nice host Perfect location. Just a bit noisy since u in the middle of action
Stayed 1 night in Apr 2022
Response from Eli on 27 Apr 2022
Thank you.

10/10 Excellent

sujjin

Stayed 4 nights in Apr 2022

10/10 Excellent

Roza

Stayed 1 night in Feb 2022
Response from Natan on 16 Feb 2022
Thank you.

6/10 Okay

Alexsander

Travelled with group
Liked: Cleanliness
Stayed 1 night in Dec 2021
Response from Eli on 29 Dec 2021
Thank you.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Stayed for a week. Location is amazing, right across from an open pedestrian square (Zion Square). Located right on the light rail line, half way between the market (Mahane Yehuda) and the old city, both within 10min walking distance. Place was clean, quiet and secure. Free coffee and tea (and treats :) ) in the shared kitchen. Owners very friendly and helpful. Would go back.
Stayed 7 nights in Nov 2021

10/10 Excellent

Natali

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

anat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Bella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

6/10 Okay

shirley shai

Stayed 1 night in Aug 2021

10/10 Excellent

Pnina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean, pleasant beyond expectation. The service is very generous. It was an amazing experience. Highly recommend
Stayed 2 nights in Jul 2021

10/10 Excellent

Elizabeth Ita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, cute little room and an amazing owner.
Stayed 2 nights in Jul 2021

10/10 Excellent

Pritchard, London, United Kingdom

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, staff incredibly friendly and helpful ... gave us really good local advice when we checked in. Would book again in future.
Stayed 2 nights in Mar 2020

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than good enough.
Hotelier was rather nice. Good location. Decent price. All in all ticks all the boxes for a short trip.
Stayed 2 nights in Feb 2020