Jakarta Utara Hotels, Jakarta

"Great hotel and the best buffet in town but when, when will they fix/repair their swimming pool??"

"Great staff! Location very close to the airport so you beat the traffic jam. Good breakfast and the pool was very nice."

"Very nice hotel. Will definitely book here again!"

"100+ restaurants, plus every type of store small and large, all in wallkng distance. Connects to a mall"

"Moldy curtains and shower"

"Pros: In room dining excellent service & food, 4 pm (16:00).Great storage/closet area Comfortable bed.Good air conditioning. Good water pressure in shower, good hot water. Elevator(s) working. Big dining area. Shaming notice to reduce food waste. Huge pool. Comfortable loungers. Adequate gym equipment w/ acceptable change room. Mall is beside entrance, has supermarket & restaurants. Cons: Coffee machine at breakfast doesn’t dispense enough coffee even on Americano setting. Often the brioches are cold. Bread station had a cockroach. Manager said they'd clean throughly, but didn't. No reaction of disgust/not surprised. Limited protein options; chicken over cooked. Staff that cleans away dishes, hide behind live cooking section & gossip/ on their cellphones. Dining room floor doesn’t look like it gets cleaned. Placemats are wiped, but not removed/changed. First 2 weeks no knife during breakfast, just fork & spoon. When flushing the toilet it smells like sewage every time. I bought air fresheners at the supermarket because it smelled so bad. Coffee/ tea station in room only had tea. Sometimes the towels and bedsheets had stains that looked permanent. Pool says it's adult only, but children in it using inflatables, often unsupervised. No signs showing where pool towels are or where to drop them once done. Children peeing in pool. No pool area washrooms, wet and slippery going into the gym. Pool interior had tiles missing. Children playing on gym equipment."

"breakfast need improvement"

"The place and room were extremely clean and beautiful. The front desk was friendly and professional especially Sherina. She was the best. The breakfast is Yummy but way too oily. The place is very clean. "