Ascott, Jakarta Hotels

Our overall experience with Somerset was great. All the staff at the hotel was very helpful and friendly.

It is not the easiest hotel to find, most taxi drivers have difficulty (tell them Tower H next to MMC Medical Centre, Rasuna Said near Epicentrum).When we checked in the first room we got the air con was leaking but they quickly changed us to another room. Secondly, there was no cot for the little one, quickly rectified. Thirdly, no instructions on how to use facilities, quickly rectified. The rooms are large but odd design, living area huge but all drawers, cupboards are in that area not bedroom. For what is a serviced apartment the fridge is very small. The service is friendly but the level of English spoken by staff is poor. The breakfast is good. Location excellent near many malls, Epicentrum within walking distance with a very good supermarket - Farmer's Market. Not far from Bellagio Mall - restaurants. Aphrodite bar (in Elite Club) nearby for sports on TV. Taxis plentiful, Busway nearby.

Was upgraded to 2 bedroom apartment. My kids enjoyed it. It is next door to Mega Kuningan Mall

Overall, a good stay. However, we had to keep reminding the Housekeeping department to send more towels and toiletries to the apartment, as they were 5 adults sharing the 2-bedroom apartment. The cups, glasses and plates were also limited to only 2 persons usage. We had to use glasses (instead of cups) to make coffee in the morning.

Third time staying so something must be right! It's a little pricey but the suites are large. Noise can be an issue so always go high and ask for the quiet side. Staff are very friendly.