Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Reviews of Holiday Inn Express Jacksonville Beach, an IHG Hotel

2.5 out of 5
Holiday Inn Express Jacksonville Beach, an IHG Hotel
1101 Beach Blvd, Jacksonville Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 679 out of 1001 reviews" "
Rating 8 - Good. 210 out of 1001 reviews" "
Rating 6 - Okay. 61 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 25 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that this was a smaller property. Rooms were clean. Breakfast was good. Personal were personable and helpful.
Stayed 1 night in May 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on 16 May 2024
Deborah,Thank you for your kind feedback! We strive to provide our guests with friendly and exceptional service. We hope that we can provide you that same level of your service on your next visit to Jacksonville Beach.

10/10 Excellent

Tamara, Appling

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in May 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on 14 May 2024
Tamara,Thank you! You captured your entire stay in just one word! We have one word for you. Wow!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed a nice walk to the Beach, and enjoyed the Pool area as it was very quiet, except for the construction down the street! The staff was very pleasant and didn't hesitate to greet us every time we went by!! The breakfast was very good and the 24hr Coffee was awesome!
Stayed 2 nights in May 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on 13 May 2024
Amanda, Thank you for the great review. We appreciate your understanding about the construction. It usually is not a big deal unless you are outside. We can not wait to have you back!

8/10 Good

Ayako

Liked: Cleanliness, staff & service, property conditions & facilities
It was about 10min away from where I needed to go. Overall, it was a good hotel the short, one-night stay. Only thing was that AC? I think had funky smell.
Stayed 1 night in May 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on 13 May 2024
Ayako,We are conveniently located on Beach Blvd, with easy access to wherever you need to go.Our apologies that you experienced an issue with the AC. We hope that you made the staff aware and gave us the opportunity to resolve the issue.

8/10 Good

Valerie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our race
Stayed 1 night in Feb 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on 9 May 2024
Valerie,We appreciate your feedback! What race were you in Jacksonville Beach for? Either way, we would love to see you for your next race!

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and comfortable. Breakfast was delicious.
Stayed 1 night in May 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on 6 May 2024
Carl,Thank you for the wonderful feedback! Our breakfast staff works diligently to provide an exceptional hot breakfast that varies daily to our guest. Housekeeping also works hard in the back of the house to take care of the guest rooms and ensure the highest standards of cleanliness are met. We appreciate you noticed all of the hard work our team does. It means a lot and we will be sure to share the kudos with the team.

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't as close to the beach as I had hoped
Stayed 3 nights in Apr 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on 6 May 2024
Kimberly,We apologize if our location is not to your liking. Our advertisement clearly states we are located less than a mile from the beach. We are the closest IHG hotel located to the beach in the Jacksonville Beach area. It appears though, that other than our beach proximity, you enjoyed your stay. We feel that we offer our guests beach access without having to pay beach front prices. We hope you choose to stay with us the next time you decide to visit the Jacksonville Beach.

10/10 Excellent

Miriam

Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely did not except this place to be so nice ! Will be going back for our next vacation
Stayed 1 night in Apr 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on 3 May 2024
Jennifer,My goodness, you have us blushing with your praise! We strive to provide exceptional service and take pride in our property. We appreciate that the hard work the team puts in was noticed. We can not wait to have you back on your next vacation to Jacksonville Beach.

10/10 Excellent

Julee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to what I was doing in town.
Stayed 2 nights in Mar 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on 1 May 2024
Julee,Thank you for your review! Anytime you have something to do in the Jacksonville Beach, we would love to have you back.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on 2 May 2024
Cynthia,Thank you for your review. We would love to know what we could have done better to get that 5 out of 5!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on 13 May 2024
Thanks Chris!

10/10 Excellent

Jill

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in process. Close to hospital. Friendly staff
Stayed 1 night in Apr 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on 24 Apr 2024
Jill,Thank you so much for your review! We strive to give our guests a streamlined check in with fast and friendly service and are glad we met your expectations. We hope that we can always take care of you during your stay whenever you have to visit the very close Mayo Clinic.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, accommodations were great and the breakfast was nice.
Stayed 1 night in Apr 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on 24 Apr 2024
Michelle,Thank you for such a kind review! Our staff works hard to be kind and professional and we appreciate you noticed our efforts. We can not wait to have you back the next time you visit Jacksonville Beach.

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was the cleanest and best organized we have ever experienced
Stayed 3 nights in Apr 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on 23 Apr 2024
Quentin,Thank you for the amazing review! We often get great reviews about our breakfast, but your review is outstanding! We can not wait to have you back the next time you visit Jacksonville Beach.

8/10 Good

Lillie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable beds. Window shade would not open, Staff said was waiting for part. Did not tell us when checked in. Lovely walk to beach.
Stayed 1 night in Apr 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on 18 Apr 2024
Lillie,Thank you for your feedback. We apologize for not clearly communicating about the blinds. It appears you enjoyed the rest of your stay. We hope to see you again the next time you decide to visit Jacksonville Beach.

10/10 Excellent

Murphy, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and suitably located
Stayed 3 nights in Apr 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on 15 Apr 2024
Murphy,We appreciate you taking the time out of your busy schedule to provide us with your feedback. We are pleased that our hard work was noticed and we hope to have you back again soon.

10/10 Excellent

randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed here, great location and friendly staff. Beds are so relaxing and rooms are amazing. Have a great selection of items for breakfast.
Stayed 1 night in Apr 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on 15 Apr 2024
randy,Thank you for your review. As a repeat guest, we are pleased to know that you have gotten amazing service across both of your stays. Between our amazing mattresses and the blackout curtains, you could sleep through the whole day! But we know you won't because of that great breakfast selection you mentioned!

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Holiday Inn Express Staff on 11 Apr 2024
Thank you for the great review! See you soon!

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good time
Stayed 2 nights in Apr 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on 5 Apr 2024
Patricia,So glad you always enjoy your stay here at Jacksonville Beach Holiday Inn Express! We love that you as a returning guest are always satisfied with your stay.

8/10 Good

Terry

Stayed 3 nights in Mar 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on 25 Apr 2024
Thank you Terry! We appreciate you as well!

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good options for breakfast. Beds were comfortable.
Stayed 1 night in Mar 2024
Response from The Staff, Holiday Inn Express-Jacksonville Beach on 28 Mar 2024
Karen,Our beds are comfortable! Guests often ask us what brand mattress we use. If you would like, we would be happy to share that information with you as well! Were you here on a Wednesday? That is bacon day for breakfast! We can not wait to have you back here the next time you visit Jacksonville Beach!

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice updayws room and bathroom. Friendly staff.
Stayed 1 night in Mar 2024
Response from The Staff, Holiday Inn Express-Jacksonville Beach on 28 Mar 2024
Vicki,Thank you for the 5 stars! We appreciate you taking the time out of your busy day to leave us such a kind review. We can not wait to have you back the next time you are in Jacksonville Beach.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good size. Bed was comfortable. Breakfast was great. Parking was easy and it was in a good location. We would definitely stay there again if we are ever back in Jacksonville Beach.
Stayed 2 nights in Mar 2024
Response from Staff at Holiday Inn Express-Jacksonville Beach on 19 Mar 2024
Thank you Daniel. We often get great compliments on our beds! We agree our location is pretty great, close to the beach, lots of shopping and dining options nearby. Maria and Rubi are amazing at breakfast! We can not wait to have you back the next time you decide to visit Jacksonville Beach.

10/10 Excellent

Brandon

Travelled with family
The breakfast was amazing
Stayed 1 night in Mar 2024
Response from Staff at Holiday Inn Express-Jacksonville Beach on 19 Mar 2024
Thank you Brandon for your kind review. Our breakfast is so awesome because of the incredible team we have in Maria and Rubi. These two ladies are the power duo who work so hard to make each meal and provide exceptional service. We hope you come back to Jacksonville Beach, not only for are amazing breakfast but the service as well.

10/10 Excellent

Maram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from Staff at Holiday Inn Express-Jacksonville Beach on 19 Mar 2024
Maram, Thank you for your kind words. We truly appreciate when our guests are completely satisfied with their stay. We hope you that the next time you choose to visit Jacksonville Beach, you choose to stay with us.

8/10 Good

Dwayne

Liked: Property conditions & facilities
A great breakfast and a great server
Stayed 3 nights in Mar 2024
Response from Staff at Holiday Inn Express-Jacksonville Beach on 19 Mar 2024
Thank you Dwayne for your kind statement regarding our breakfast and staff. Our two breakfast attendants, Maria and Rubi are the absolute best. Without these two women working so hard to make sure our breakfast is the best in town with the best service, we would be lost. We truly appreciate that you took the time to notice their hard work. Please come see them (and us) the next time you visit Jacksonville Beach.

6/10 Okay

Ricky

Stayed 2 nights in Mar 2024
Response from Staff of Holiday Inn Express-Jacksonville Beach on 28 Mar 2024
Ricky,Thank you for your review. We would love to hear how we could have made your stay better.

10/10 Excellent

Ricardo, Sugar Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property exactly as pictures and description. Excellent staff, specially the breakfast lady.
Stayed 3 nights in Feb 2024
Response from The Staff of the Holiday Inn Express: Jax Beach on 26 Feb 2024
Ricardo,Our breakfast lady is pretty amazing, but we are a little biased here. ;) The next time you are in Jacksonville Beach, come back and see us.

8/10 Good

Maria Fernanda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish they can variate the breakfast a little bit more. In general the hotel was very good.
Stayed 3 nights in Feb 2024
Response from The Staff, Holiday Inn Express-Jacksonville Beach on 26 Feb 2024
Maria Fernanda,Thank you for the review. We appreciate your feedback. Breakfast is usually one of our areas where we receive the greatest feedback. We will definitely reevaluate our options and see if there is anything we could improve.

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from The Staff of the Holiday Inn Express on 26 Feb 2024
Vincent, Thanks for the 10's! Come back and see us the next time you are in Jacksonville Beach

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a really nice motel. The service was excellent and the breakfast was great!!
Stayed 3 nights in Feb 2024
Response from The Staff of the Holiday Inn Express-Jax Beach on 20 Feb 2024
What a lovely photo! We are so glad you enjoyed your stay with us here in Jacksonville Beach. Come see us the next time you come to town, we would love you have you back!

8/10 Good

Olena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location.
Stayed 1 night in Feb 2024
Response from The Holiday Inn Express-Jacksonville Beach on 20 Feb 2024
Olena,Our location is pretty great. Close to the beach, lots of places to eat nearby. Come back and see us the next time you are in Jax Beach!

8/10 Good

Tifany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff clean easy to walk close to each
Stayed 3 nights in Feb 2024
Response from The Staff, Holiday Inn Express-Jacksonville Beach on 20 Feb 2024
Thank you Tifany! A 15 minute walk to the beach is hard to beat! The staff appreciate the kudos and we will share with everyone. Come back and see us the next time you are in Jacksonville Beach!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Feb 2024
Response from GM on 13 Feb 2024
Thank you for staying with us.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 5 nights in Feb 2024
Response from GM on 13 Feb 2024
Thank you. I hope that we will have the opportunity to welcome you back.

6/10 Okay

DERYL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a room
It's just a hotel room. No special features. It was clean, desk clerk at check in was very nice. But again just a room. I think it was way overpriced because of a runners event. I will look for a more economical place next year. I hate being taken advantage of.
Stayed 1 night in Feb 2024
Response from The Staff, Holiday Inn Express-Jacksonville Beach on 9 Feb 2024
DERYL,We are sorry you feel you were taken advantage of due to the nature of dynamic pricing. With any major event, in any city, hotel prices will fluctuate to cope with supply and demand. When booking, if you ever have a concern over the hotel's advertised price, please feel free to contact us directly and we can discuss the options for you.We are glad you found our staff pleasant and helpful. We try to ensure every guest receives the best customer service we can provide.

10/10 Excellent

Liam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Feb 2024
Response from FRONT DESK on 9 Feb 2024
Rise and Shine, we are glad it was a good stay for you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The Hotel was cozy, close to restaurants, shops and not too far from the beach. Breakfast was very good and the service was excellent. The front desk staff was friendly and helpful. We’ll book again next time for sure.
Stayed 2 nights in Feb 2024
Response from FRONT DESK on 9 Feb 2024
Very convenient location, we are glad you take us in consideration for your next trip. Thank you

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel breakfast buffet. Ever.
Best hotel breakfast buffet. Ever.
Stayed 1 night in Feb 2024
Response from FRONT DESK on 9 Feb 2024
Rise and Shine, we are glad you enjoyed your stay, the warm breakfast is one of our delights, we agree.

10/10 Excellent

Kaori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
15 minutes to the beach by walking. It’s cute beach town.
Stayed 1 night in Feb 2024
Response from FRONT DESK on 9 Feb 2024
Thank you for taking your time and leaving us a review, we are happy you enjoyed the town!

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to beach.
Stayed 1 night in Feb 2024
Response from FRONT DESK on 9 Feb 2024
Convenient location accessibly to plenty of places, we hope to see you back Miss. Cathy.

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from Holiday Inn Express Staff on 21 Mar 2024
Thank you so much for your great review!

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Literally perfect, best hotel experience I’ve ever had. Undoubtedly staying here again in the future.
Stayed 3 nights in Jan 2024
Response from FRONT DESK on 9 Feb 2024
Rise and shine Mr.Jacob, thank you we are glad to hear that, we will be here, hope to see you soon.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Jan 2024
Response from GM on 13 Feb 2024
I am delighted that you enjoyed your stay with us. Thank you.

10/10 Excellent

Karla

Stayed 1 night in Jan 2024
Response from Front Desk on 9 Feb 2024
Good morning, Thank you Miss. Karla for leaving us a review we are glad you enjoyed your stay.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GM on 13 Feb 2024
Thank you for your support.

10/10 Excellent

Cameron, Destin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so comfortable. My back felt the better after waking up here than a few other places I've stayed recently.
Stayed 1 night in Jan 2024
Response from GM on 13 Feb 2024
Thank you for taking the time to share your experience with us.

8/10 Good

Tasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay near the beach!
I’ve stayed at this location 3 times now and will continue in the future. Restaurants, stores and the beach are all in vicinity of this place. Also, the continental breakfast is good too:)
Stayed 3 nights in Jan 2024
Response from GM on 13 Feb 2024
Thank you for taking the time to share your experience with us.

8/10 Good

Ann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from front desk on 9 Feb 2024
Thank you for staying with us. We hope to see you back soon!