Double Room, 2 Queen Beds, Non Smoking

Reviews of Emerson Inn

2 out of 5
Emerson Inn
3558 Phillips Hwy, Jacksonville, FL

Reviews

7.8

Good

Rating 10 - Excellent. 400 out of 1000 reviews" "
Rating 8 - Good. 307 out of 1000 reviews" "
Rating 6 - Okay. 147 out of 1000 reviews" "
Rating 4 - Poor. 73 out of 1000 reviews" "
Rating 2 - Terrible. 73 out of 1000 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean room.
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear Angela,We're delighted to hear that you found your room comfortable and clean. Your comfort is our top priority, and we're pleased that we met your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Wilson, SUNRISE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear Wilson,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

4/10 Poor

Jason

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Hotel Manager on 16 May 2024
Dear Jason,Thanks for your feedback and 2 rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again.Sincerely, Hotel Manager

8/10 Good

Paul Dever

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice little motel! Perfect for a few nights. Easy parking and a fairly quiet area. The bed was very comfortable and the rest of the room was fine.
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
Dear Guest,Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us at our cozy motel. It's great to know that our comfortable beds and convenient amenities met your expectations. We hope to welcome you back for another pleasant stay soon!Sincerely, Hotel Manager

6/10 Okay

ALIEKA

Disliked: Cleanliness
Check in was fast, no pleasantries Room needs a deep cleaning. Stains on the floor and walls. Leaky tub faucet. sheets ripped and stained. Hair on the pillow cases Check out was fast
Response from Hotel Manager on 13 May 2024
Dear ALIEKA,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered during your stay. This is not indicative of our usual standards, and we are taking immediate steps to address these concerns with our housekeeping team to ensure such oversights are corrected. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Dustin

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a roach. Dead, but not even cleaned. Cigarette burns in the comforter and toilet seat. When the toilet didn't flush, my wife and i just left. I would rather pay for another hotel room than sleep at this place. It smelled like a musty retirement home. Would not recommend.
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Dustin,We sincerely apologize for the disappointing experience you encountered during your recent stay. Your feedback is concerning, and we deeply regret that we fell short of your expectations in terms of cleanliness and overall comfort. Please rest assured that we take your comments seriously and will address these issues promptly to ensure they are not repeated. We hope to have the opportunity to restore your trust in us during a future visit.Sincerely, Hotel Manager

10/10 Excellent

Rhonda, Silver Springs

Travelled with group
Liked: Amenities
Property and room very clean!!! People were very nice
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear Rhonda,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our property and room very clean and that our staff were friendly and accommodating during your stay. Providing a clean and welcoming environment for our guests is our priority. We appreciate your kind feedback and look forward to welcoming you back for another enjoyable visit in the future!Sincerely, Hotel Manager

4/10 Poor

TERRI

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Not a safe place to stay. Our uber driver said the same thing to us. The bathroom needed to be redone it was stained and tile falling off the walls.
Stayed 1 night in May 2024
Response from Hotel Manager on 13 May 2024
Dear TERRI,We're sorry to hear about your concerns regarding safety and the condition of your bathroom during your recent stay. Please accept our apologies for any inconvenience or discomfort this may have caused. Your feedback is important to us, and we take your comments seriously. We will address these issues promptly to ensure a more pleasant experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust during a future visit.Sincerely, Hotel Manager

10/10 Excellent

phillippa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Manager on 10 May 2024
Dear Guest,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

8/10 Good

Michelle

Liked: Cleanliness, staff & service
We enjoyed our stay!! Wonderful service in a quiet part of town. Great options for food in walking distance! Would stay again!!
Stayed 1 night in May 2024
Response from Hotel Manager on 7 May 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us, especially our attentive service and convenient location. We appreciate your kind words and look forward to welcoming you back for another enjoyable visit.Sincerely, Hotel Manager

10/10 Excellent

Lauretta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple check-in process with a friendly staff, affordable pricing, great parking with a well-lit lot, and a very clean room with great AC to beat the Florida heat!
Stayed 1 night in May 2024
Response from Hotel Manager on 6 May 2024
Dear Lauretta,Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to do good always for our guests. My team is really appreciative of your generous compliments about our work and service. We are glad you enjoy staying with us and we hope to see you again.Sincerely, Hotel Manager

10/10 Excellent

Zirwa

Liked: Cleanliness, staff & service, property conditions & facilities
The whole experience was good but because miscommunication there was some issues but the staff was really nice and cooperative
Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 May 2024
Dear Guest,We appreciate your feedback and are glad to hear that overall, you had a positive experience with us. However, we apologize for any inconvenience caused by miscommunication during your stay. It's heartening to know that our staff's kindness and cooperation helped alleviate some of the issues you encountered. We will address the communication issues internally to ensure smoother experiences for our future guests. We hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

6/10 Okay

Maria Emeryl

Travelled with family, Travelled with family and small children
Liked: Staff & service
Its good enough for a nights rest. The area seems a but sketchy but I guess its just Jacksonville. All I cared about is that there were no bugs or roaches. For that I’ll give it a 5-star. For the rest of the property, it could use some remodeling, but at the same time this is no Holiday Inn so I’ll reiterate, if you just need a night to sleep and get on early the next day to resume travels, this is not bad. The rest of the other hotels in the main city were pretty bad, bugs everywhere. I’m glad Emerson Inn stood up to the reviews and there were none. Breakfast isn’t a breakfast. If you like carbs, processed meat and sugar, you’ll be the happiest. There were only packed snacks like a Twinkie, and a thawed to-go pita bread sandwich with some breaded chicken patty in it. So if that tickles your fancy, go get em tiger! I was with my 8 and 10 year old, they were happy with the TV channels. Bed and pillows were okay. The whole stay is below average to okay. For the price you pay, you get what you pay for. But no bugs! Winner!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Maria Emeryl,Thank you for your detailed feedback and 5-star rating based on the absence of bugs. We understand your concerns about the property's condition and breakfast options. We'll take your comments into account as we strive to improve our services. We're glad you and your children were satisfied with the TV channels. We hope to welcome you back for another comfortable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Hotel Manager on 3 May 2024
Dear John,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

6/10 Okay

Chantavia

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I don’t like the fact that the room smelled so much like smoke other than that everything else was okay.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the smell of smoke in your room. We take this matter seriously and will address it promptly to ensure a comfortable environment for all our guests. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well priced and easy
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Guest,Thank you for your positive feedback! We're pleased to hear that you found our hotel well-priced and convenient for your needs. Your satisfaction is important to us, and we appreciate your kind comments. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice updated/newer rooms with front door parking. Very well lit and quiet. Would Definitely recommend and awesome for folks with disabilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear Jennifer,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our updated rooms, convenient parking, and the quiet ambience of our property. We take pride in providing a comfortable experience for all our guests. Your recommendation means a lot to us, and we look forward to welcoming you back soon.Sincerely, Hotel Manager

6/10 Okay

Albert

Business traveller
Liked: Staff & service
Great staff. Lots of construction Typical noise and traffic for a construction site.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 17 Apr 2024
Dear Albert,Thank you for your stay. We're pleased to hear that you had a positive experience with our staff. However, we apologize for any inconvenience caused by the construction noise and traffic. Your comfort is important to us, and we appreciate your understanding as we work to improve our facilities. We hope to have the opportunity to welcome you back for a more peaceful experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel for the money! Good coffee.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Christopher,Thank you for your positive feedback. We're thrilled to hear that you found our hotel to be the best value for the money and that you enjoyed the coffee! Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager

10/10 Excellent

Dedra E

Travelled with family
Liked: Amenities
Would definitely stay again when visiting Fla on
Stayed 1 night in Apr 2024

10/10 Excellent

Jason, Fort Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable
Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 Apr 2024
Dear Jason,Thank you for your feedback. We're pleased to hear that you found our hotel to be affordable. We strive to offer competitive pricing while providing a comfortable stay for our guests. We appreciate your comments and hope to welcome you back for another visit.Sincerely, Hotel Manager

4/10 Poor

Randejia

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had stained bedding and holes in the bedding. They require a $60 deposit, which was not mentioned when we called to inquire about check-in procedures. After viewing two rooms, both had stained bedding, crumbs inside the bed, and appeared uncleaned. When we requested a refund, they initially refused until Expedia intervened with two calls..
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Randejia,Thank you for sharing your experience with us. We apologize for the unacceptable conditions you encountered during your stay, including the issues with the bedding and cleanliness. We regret any miscommunication regarding the deposit. Your feedback is valuable, and we will address these concerns to ensure a better experience for our guests. We hope you will visit again soon.Sincerely, Hotel Manager

10/10 Excellent

Adrianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this location.. It was close to greyhound peaceful and the staff was very courteous only bad this is if they update there fixtures in the rooms.. other than that i will be staying here with my layovers
Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 Apr 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our location convenient and our staff courteous. We appreciate your suggestion regarding updating fixtures in the rooms and will take it into consideration for future improvements. We look forward to welcoming you back during your layovers!Sincerely, Hotel Manager

6/10 Okay

Saily

it is not too bad. It is clean. There was no soap to bathe, but there was shampoo 😉😄
Stayed 1 night in Apr 2024
Response from Hotel Manager on 5 Apr 2024
Dear Saily,Thank you for your feedback. We're glad to hear that you found our hotel clean. We apologize for the oversight with the soap, but we're pleased that you found shampoo available. Your comments are appreciated, and we'll ensure that all necessary amenities are stocked. We look forward to welcoming you back soon.Sincerely, Hotel Manager

10/10 Excellent

Christopher

Liked: Staff & service, property conditions & facilities
When I'm in the area this is the only place I stay. An amazing property the price. Clean and friendly
Stayed 1 night in Mar 2024
Response from Hotel Manager on 3 Apr 2024
Dear Christopher,We're delighted to be your preferred choice when you're in the area. Thank you for your kind words about our property, pricing, cleanliness, and friendly service. Your satisfaction is our priority, and we're thrilled to provide you with an amazing experience each time you stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

8/10 Good

melanie

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hotel Manager on 29 Mar 2024
Dear Melanie,Thank you for your feedback and for rating your experience. We're glad to hear that overall you had a positive stay with us. If there's anything specific we can do to make your next visit even better, please don't hesitate to let us know. We hope to welcome you back again soon.Sincerely, Hotel Manager

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Clean and great price
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a great experience and found our accommodations clean and reasonably priced. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 29 Mar 2024
Dear Gerald,Thank you immensely for your perfect rating! We're overjoyed to know that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager

8/10 Good

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great area to stay. Nice place to stay.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and found the area to be great. Your satisfaction is our top priority, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Dale

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 29 Mar 2024
Dear Dale,Thank you for your rating! We strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager

6/10 Okay

Vanessa

Liked: Staff & service, property conditions & facilities
I liked that the staff was very nice and helpful and that the Motel was located very close to lots of major stores and gas stations. I did not like that their handicapped rooms did not have bathroom doors. I prefer to shower and/or eliminate my waste in private with the door closed.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 20 Mar 2024
Dear Guest,Thanks for your stay at our property. Appreciate your feedback and telling us what you liked and also the areas where we can improve. According to your observations, we will improve the hotel's amenities and services. Hope to welcome you again soon.Sincerely, Hotel Manager

6/10 Okay

Migo, Savannah

Travelled with family
Disliked: Staff & service, amenities
Discrepancy issues with it’s so called “Continental breakfast is included” end up to be the most basic things. No hot food unless microwaveable frozen sandwich counts. Witnessing a guest car got towed thanks to the good property manager. I thought I’ve seen and been the worst stat. This one is the next level.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We strive to provide a pleasant experience for all our guests, and we regret if we fell short of your expectations. Your concerns regarding the breakfast and the towing incident have been noted, and we will take steps to address them. Thank you for bringing these issues to our attention, and we hope to have the opportunity to improve your impression in the future.Sincerely, Hotel Manager

10/10 Excellent

Antwan, Jacksonville

Stayed 1 night in Mar 2024
Response from Hotel Manager on 20 Mar 2024
Dear Antwan,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this last minute, wasn’t very expensive and they were very accommodating. The location is ideal for vacationing with no rental as it’s close to many stores/parks. Would definitely stay here again.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Jenna,Thank you for your kind words regarding your recent stay with us. We're glad to hear that our accommodations suited your last-minute needs and that our location was convenient for your vacation plans. It would be a pleasure to welcome you back again in the future.Sincerely, Hotel Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and close to everything
Stayed 1 night in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Guest,Thank you for your feedback. We're pleased to hear that you found our hotel clean and conveniently located. We strive to provide a comfortable and convenient experience for all our guests, and we're glad we could meet your expectations. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

K

Liked: Cleanliness, staff & service, property conditions & facilities
It worth the money you paid, highly recommended 👌
Stayed 1 night in Mar 2024
Response from Hotel Manager on 16 Mar 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found value in your stay with us and that you would highly recommend our hotel. Providing exceptional experiences for our guests is our top priority, and we're thrilled that we met your expectations. We appreciate your recommendation and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Christian,Thank you for your rating! We strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room for a great price
Stayed 1 night in Mar 2024
Response from Hotel Manager on 15 Mar 2024
Dear Nancy,Thank you for your positive feedback! We're delighted to hear that you enjoyed your room and found it to be a great value. Your satisfaction is our priority, and we're thrilled that you had a pleasant experience with us. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
This property was great for us. It was convenient. The staff was wonderful. It was clean. It was perfect for the price charged. I would stay here again if I needed a room in this area.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Guest,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our property convenient, with wonderful staff and cleanliness that met your expectations. We're thrilled that you found our pricing to be perfect and would choose to stay with us again. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 2 Mar 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had an excellent experience at our hotel. We strive to provide top-notch service to all our guests, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Julysia

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Julysia,Thank you for the 5-star rating. We strive for guest satisfaction, and we are very glad you were so satisfied. We believe in providing a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. We look forward to welcoming you back for another exceptional stay in the future.Sincerely, Hotel Manager

8/10 Good

sterling

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear sterling,Thank you for your rating! We strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager

8/10 Good

debbie

Liked: Cleanliness, staff & service, property conditions & facilities
We didn’t feel unsafe but the surrounding area was not ideal. Location was not far from downtown though.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 23 Feb 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you didn't feel unsafe during your stay, although we apologize if the surrounding area was not ideal. We're pleased that our location was convenient for accessing downtown. Your comfort and safety are important to us, and we hope to have the opportunity to welcome you back for another stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Aline

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Aline,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

8/10 Good

Jasmine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was clean and comfortable. Loved the body wash and hair care products in the shower. Bed was a little hard but not too bad.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Guest,Thank you for your feedback. We're delighted to hear that you found your room clean and comfortable and that you enjoyed the body wash and hair care products provided in the shower. We appreciate your comment about the bed's firmness and will consider it for future improvements. We look forward to welcoming you back for another enjoyable stay. Sincerely, Hotel Manager

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Harold,Thank you for your feedback. It is delightful to receive 10-star feedback. We hope that you had a marvelous stay. Our team is very overwhelmed by the ratings. It is a privilege to host guests like you. We await your next visit.Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Guest,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely, Hotel Manager

8/10 Good

Briana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was quiet and convenient.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Guest,We're glad to hear that your stay was quiet and convenient. Providing a peaceful and convenient experience for our guests is important to us, and we're delighted that we could meet your expectations. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Samantha

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Samantha,Thank you for providing us with a perfect rating! We are thrilled to hear that you had a wonderful experience during your stay. If there is anything specific you enjoyed or any feedback you would like to share, we would love to hear it. Your satisfaction is important to us, and we look forward to welcoming you back for another fantastic stay.Sincerely, Hotel Manager

8/10 Good

Irene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was nice
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 10 Feb 2024
Dear Irene,Thank you for your brief but positive feedback! We're glad to hear that you had a nice experience during your stay. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to let us know. We hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager