The staff constantly harassed us both mornings starting at 8:30 am to do room service which we did not want and were not out bed yet, but we were not provided anything to show on the door that we didn’t want room service. The desk staff- for a two night stay we say about 5 different people, most were pretty standoffish. It was dangerous to walk to the front desk because it was so icey, and I couldn’t walk further out from the building where the was no ice on the ground because there was a giant sheet of snow covered ice overhanging the building that I was terrified would crash down at any moment. Only pluses were the bed was comfy and the location. Both our keys even stopped working on our full day there, and we had to go to the office to get new ones. Thank goodness we realized when the office was open