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Reviews of Trip Hotel Ithaca

2 out of 5
Trip Hotel Ithaca
1 Sheraton Dr, Ithaca, NY

Reviews

5.4
Rating 10 - Excellent. 66 out of 895 reviews" "
Rating 8 - Good. 167 out of 895 reviews" "
Rating 6 - Okay. 264 out of 895 reviews" "
Rating 4 - Poor. 198 out of 895 reviews" "
Rating 2 - Terrible. 200 out of 895 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

4.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Management on 27 Apr 2021
Thank you for your feedback.

4/10 Poor

S, New York

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The room wasn’t very clean, dust on top of the Hair dryer and I found a used hand towel hanging on the shower curtain. It made me think that the cleaning was very basic. The cable TV also didn’t work. Location is convenient.
Stayed 1 night in Aug 2020
Response from Trip Hotel on 9 Sept 2020
Thank you for your feedback.

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the place you want to stay.
The Hotel and property was completely run down and in bad need of repair. Hallways and rooms were full of mold. There was only one person/staff on the property. As for the so called breakfast hot buffet it didn’t exist. A couple yogurts and stale pastries. There are only three other guests on the whole property. I would highly suggest staying away from here.
Stayed 1 night in Mar 2020
Response from Trip Hotel on 17 Mar 2020
Thank you for your feedback

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
it was ok for a quick place to stay over night.
Stayed 1 night in Mar 2020
Response from Kim on 10 Mar 2020
Thank you for staying at the Trip Hotel in Ithaca. We appreciate your business and we hope to see you again on any return trip to the Ithaca area

4/10 Poor

dan

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Kim on 3 Mar 2020
Thank you for choosing the Trip Hotel in Ithaca.

6/10 Okay

Devon

Stayed 1 night in Feb 2020

2/10 Terrible

Kartn, Ithaca, NY

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property was horrible. No security, all exterior doors are unlocked. The parking lot is filled with potholes and broken black top. The place smells of old mildew. The front desk is inexperienced, took 1/2hoir to check in. Brought my concerns to front desk and she laughed and said that was the way it is here. Never again would I stay here or recommend to even my worst enemy. Needs to be torn down immediately.
Stayed 1 night in Feb 2020
Response from Trip Hotel on 3 Mar 2020
I am sorry you were unhappy with your experience at the Trip Hotel. Thank you for your feedback.

6/10 Okay

David

Liked: Cleanliness, room comfort
Understaffed.
The hotel is undergoing renovations. They were understaffed during our stay and we waited a half-hour at the front desk for the clerk to come back from doing whatever other responsibilities she had in addition to checking-in guests. It was not her fault, but after a 5 hour drive, the last thing I want to do is stand in the lobby.
Stayed 1 night in Feb 2020
Response from Trip Hotel on 3 Mar 2020
I am sorry you were unhappy with your experience at the Trip Hotel. We are looking into the items you mentioned. Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very clean! Nothing fancy. Friendly staff! If you are looking for a clean bed and shower and don't need anything fancy this is a great place to stay.
Stayed 1 night in Jan 2020
Response from Trip Hotel on 15 Jan 2020
Thank you for staying at the Trip Hotel in Ithaca and for your feedback.

6/10 Okay

Michelle

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Kim on 8 Jan 2020
Thank you for staying at the Trip Hotel and for giving your feedback.

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019
Response from Trip Hotel on 2 Jan 2020
Thank you for your feedback.

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2019
Response from Trip Hotel on 2 Jan 2020
Thank you for your feedback

2/10 Terrible

Bonnie

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
You billed me for 2 rooms when I only had one. It took over a week to get corrected into my account. Your dining room area was dirty .no juice on Sunday
Stayed 2 nights in Dec 2019
Response from Trip Hotel on 2 Jan 2020
I apologize. Thank you for your feedback.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019
Response from Kim on 12 Dec 2019
Thank you for staying at the Trip Hotel and for your feedback.

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019
Response from Kim on 12 Dec 2019
Thank you for staying at the Trip Hotel and for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from Kim on 12 Dec 2019
Thank you for staying at the Trip Hotel and for your feedback.

10/10 Excellent

Monika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love that place
I like that place. The rooms are nice. Service is great. The huge hallways are interesting. Breakfast is great.
Stayed 1 night in Nov 2019
Response from Kim on 3 Dec 2019
Thank you for your feedback. We hope to see you again on your next trip to Ithaca.

6/10 Okay

donald

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019
Response from Kim on 3 Dec 2019
Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
I’m easy to please
Great hotel if you are just looking for a place to rest your head for a cheap price. Very quiet. The breakfast they provided actually wasn’t half bad. Typical, but a decent enough variety. I think the place had its own little charm to it.
Stayed 6 nights in Nov 2019
Response from Kim on 3 Dec 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Kim on 3 Dec 2019
Thank you for your feedback.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness
This place is totally run down, but the rooms are decent.
Stayed 2 nights in Nov 2019
Response from Kim on 3 Dec 2019
Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had requested a 415 wake up call which i never got causing be to be late on Sunday morning
Stayed 2 nights in Nov 2019
Response from Trip Hotel on 3 Dec 2019
Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Staff was very friendly and helpful. Property could use updates. Watch out for potholes. Very clean
Stayed 2 nights in Nov 2019
Response from Kim on 3 Dec 2019
Thank you for your feedback.

4/10 Poor

Grace

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property smelled like an old musty attic. There was hair on bathroom floor and it looked like it was not cleaned just wipe with a damp cloth. The first thing I noticed was the lobby, which had water stained drop down ceiling like I was in some old house basement. Then there was the smell and the unkempt appearance of the staff. I was truely mortified. I ended spending most of my weekend in my daughter's apartment. Yes. It's probly the cheapest you'll find in the area, but for $30 or $60 more please stay elsewhere.
Stayed 2 nights in Nov 2019
Response from Trip Hotel on 3 Dec 2019
Thank you for your feedback.

6/10 Okay

Jason

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019
Response from Kim on 3 Dec 2019
Thank you for your feedback.

6/10 Okay

Darelynn

Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019
Response from Trip Hotel on 3 Dec 2019
Thank you for your feedback.

6/10 Okay

Verified traveller

Travelled with pets
Disliked: Property conditions & facilities
The building looks like it’s going to be condemned in a few months the property is falling apart I was surprised when I got there cheap is cheap
Stayed 2 nights in Nov 2019
Response from Trip Hotel on 3 Dec 2019
Thank you for your feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Staff should not be on their cell phone and leave guests waiting to be served
Stayed 1 night in Nov 2019
Response from Trip Hotel on 3 Dec 2019
Thank you for your feedback.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
The room was ok, but the lobby had little to be desired, the road on the property had so many pot holes and when we got in the elevator it smelled like marijuana.
Stayed 1 night in Nov 2019
Response from Trip Hotel on 3 Dec 2019
Thank you for your feedback.

8/10 Good

Carla

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hotel was just like the previous reviews stated. The worse part was the cratered parking lot.
Stayed 2 nights in Oct 2019
Response from Trip Hotel on 3 Dec 2019
Thank you for your feedback.

2/10 Terrible

Nitro, DC

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
FREE CANCELLATION WAS A SCAM! I cancelled my reservation via expedia, but never got a cancellation reply and got charged anyway for a no show fee.
Stayed 2 nights in Oct 2019
Response from Trip Hotel on 3 Dec 2019
Thank you for your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Trip Hotel on 3 Dec 2019
Thank you for your feedback.

4/10 Poor

Pam

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Trip Hotel on 3 Dec 2019
Thank you for your feedback.

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
The parking lot was nightmare, potholes everywhere and i ruined a tire which i need to replace
Stayed 1 night in Oct 2019
Response from Trip Hotel on 3 Dec 2019
Thank you for your feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
When we pulled up the property looked sketchy. Almost looked abandoned.
Stayed 1 night in Oct 2019
Response from Trip Hotel on 3 Dec 2019
Thank you for your feedback.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Trip needs some work - Tired
Was very dirty. Room smelled. Room was near elevator, CONSTANTLY heard elevator doors opening and closing. CONSTANTLY heard what sounded like ice machine dumping ice. Exterior door (to hallway) seemed very thin...heard everything everyone outside was saying. Only saving benefit for the hotel...breakfast was decent and coffee was good. And driveway/parking lot needs to be repaved
Stayed 1 night in Oct 2019
Response from Trip Hotel on 1 Nov 2019
Thank you for your feedback.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like nothing: service, breskfast, cleanin, etc.,etc.
Stayed 2 nights in Oct 2019
Response from Trip Hotel on 30 Oct 2019
Thank you for your feedback

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is on its last leg. The parking lot is dark and in terrible shape. The building is old and worn out. The beds are old and small. We had no hot water and the tube wouldn’t drain. The building has no security, doors to the parking lot don’t lock. I guess you get what you pay for, tried to save a couple bucks. Live and learned not do do that again.
Stayed 3 nights in Oct 2019
Response from Trip Hotel on 30 Oct 2019
Thank you for your feedback

4/10 Poor

Rorye

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Run Down
The hotel was very run down. The parking lot was full of potholes, the carpet was dirty and buckling and the elevator was from the 1950’s. Would never stay there again.
Stayed 2 nights in Oct 2019
Response from Trip Hotel on 29 Oct 2019
Thank you for your feedback.

10/10 Excellent

amrou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Trip Hotel on 29 Oct 2019
Thank you for staying at that the Trip Hotel in Ithaca and for your feedback.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The location was very close to Cornell campus. Nearly everything else about this hotel was horrible. They didn't have enough towels for everyone. The floors were dirty. The walls thin. The parking lot had more potholes than actual pavement. There was no hot water for showers in the morning. This was generally (sadly) one of the worst kept hotels. The bed was actually not horribly uncomfortable and was decent.
Stayed 2 nights in Oct 2019
Response from Trip Hotel on 29 Oct 2019
Thank you for your feedback.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
To be honest, I didn't like anything about the property - other than the fat that breakfast was included in the rate, not that it was at all good. It was dirty and dangerous and I would not recommend anyone stay here.
Stayed 1 night in Oct 2019
Response from Trip Hotel on 29 Oct 2019
Thank you for your feedback.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It's a former conference center that has seen better days. Outside and parking lot in horrible condition, as are the hallways/carpets, etc. Our room was decent, if dated.
Stayed 1 night in Oct 2019
Response from Trip Hotel on 29 Oct 2019
Thank you for your feedback.

2/10 Terrible

Cali

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't stay here - save yourself the trouble
Do not let the pictures or decent reviews fool you. I was actually literally scared to stay in this hotel and if it hadn't been for the fact that I already paid and couldn't get a refund I would have left. It is falling down (literally, there are pieces of the building falling off of it), it is very shady looking, not well lit, the parking lot is just a bunch of awful potholes one after another, anyone can just walk into any of the doors on the exterior of the building and access the guest room halls, etc. The rooms are nowhere near as nice as the photos make them seem (apparently they redid 1-2 rooms and just took photos of those ones?) plus the rest of the place looks like it's from the 60s with 0 updating. The water in the shower never got hot (luke warm at best), the breakfast was okay, and the staff was fine - nice, but certainly not warm and welcoming. The entire place left a terrible taste in my mouth and I just didn't want to be there 100% of the time I was in Ithaca. We actually just stayed out late, high-tailed it to the room because it was so suspicious, and then checked out early and left.
Stayed 1 night in Oct 2019
Response from Trip Hotel on 29 Oct 2019
Thank you for your feedback.

4/10 Poor

Joe, Albany

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old, not kept up. Room was clean but torn wallpaper, glue from old mirror, ...
Stayed 1 night in Oct 2019
Response from Trip Hotel on 29 Oct 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The rooms are well maintained. Hotel is undergoing a massive renovation, so not everything is available at the moment, but it is being made very much better!
Stayed 1 night in Oct 2019
Response from Trip Hotel on 29 Oct 2019
Thank you for staying at the Trip Hotel and for your feedback.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Wanted to cry when we drove into the parking lot. The façade on the building was terrible. The parking lot was cracked and broken. The front office was passable. The halls have peeling wallpaper and smelled old. The room was good enough to sleep in, but the bathroom floor was sticky and the tub tiles were not in good shape. The breakfast was fine. Would definitely not stay there again, One of the sites they are on shows and indoor swimming pool...the only thing in the area are the slanted ceiling frames.
Stayed 1 night in Oct 2019
Response from Trip Hotel on 29 Oct 2019
Thank you for your feedback.

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2019
Response from Trip Hotel on 25 Oct 2019
Thank you for your feedback

6/10 Okay

LEE

Liked: Staff & service
Disliked: Property conditions & facilities
this place is better than a refugee camp
It was probably the worst hotel I have ever stayed. The hallway was moldy and bad smell
Stayed 1 night in Oct 2019
Response from Trip Hotel on 24 Oct 2019
Thank you for your feedback