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Reviews of The Byzantium Hotel & Suites - Special Class

4 out of 5
The Byzantium Hotel & Suites - Special Class
Akbiyik Cad. No:29, Sultanahmet, Istanbul, Istanbul

Reviews

7.8

Good

Rating 10 - Excellent. 151 out of 539 reviews" "
Rating 8 - Good. 231 out of 539 reviews" "
Rating 6 - Okay. 90 out of 539 reviews" "
Rating 4 - Poor. 37 out of 539 reviews" "
Rating 2 - Terrible. 30 out of 539 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sawin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and many interesting restaurants
Stayed 2 nights in Apr 2024

10/10 Excellent

Ayesha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located literally 5 mins away from Hagia sophia! so the location is prime. The staff was warm and welcoming and very helpful. They helped with transportation services as well. breakfast was buffet style and they have tons of restaurant options.
Stayed 2 nights in Oct 2023

10/10 Excellent

Aarif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really very amazing Close to both the mosque and also to the Topkapi palace
Stayed 5 nights in Sep 2022

4/10 Poor

maurice

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Very close to main tourist area. Breakfast was limited and TV had few English speaking channels. On 4th floor with terrace for dining above so noisy when people came down to 4th floor for lift at midnight.
Stayed 5 nights in Sep 2022

8/10 Good

Alia Hosain Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 4 nights in Jul 2022

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, walking distance to places.
Stayed 1 night in May 2022

6/10 Okay

Ayoub

Travelled with group
Liked: Cleanliness
Good 7/10
Overall the hotel is good. Food was also perfect at the breakfast but they should change the menu everyday, I noticed same food all the days. People who are serving the breakfast are so kind and respectful. Location of the hotel is perfect. The restroom is too small.
Stayed 1 night in Oct 2021

10/10 Excellent

mohamed, Bethpage

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
i like every thing was there resp. rest, location.
Stayed 11 nights in Aug 2021

10/10 Excellent

Alexandre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2021

6/10 Okay

Adrian

Liked: Cleanliness, room comfort
Disliked: Staff & service
Overall the hotel was ok. We stayed twice in 2 weeks. The terrace (Queb) had limited choice and no longer had cocktails/alcohol.
Stayed 6 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2020

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dogs room very Very small room all the way down in the basement
Stayed 1 night in Nov 2019
Response from Guestrelatıon on 3 Dec 2019
Dear Sir or Madam, I checked your reservatıon and then you booked a reservatıon for Economy room ( basement floor ). you choosen that room . Best regards

10/10 Excellent

Jovana, Jakarta, Indonesia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everywhere that we would like to see and enjoy in Sulthnamet area.. Hotel staffs are very nice, friendly, helpfull and informative. Especially thanks to Irem, Oktay and Memet for your nice hospitality.
Stayed 1 night in Nov 2019
Response from Guestrelatıon on 4 Dec 2019
Thanks for your kind comment I am glad that your stay is good for you, we would be very glad to see you, our esteemed guest again,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019
Response from Guestrelatıon on 23 Nov 2019
Thanks for your kind comment I am glad that your stay is good for you, we would be very glad to see you, our esteemed guest again,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good hotel!
Our stay in this hotel was good. The hotel room was a smaller than shown in pics and a bit outdated but this is normal for hotels in the sultanahmet area. We were given a bigger room as soon as we complained so thank you to Malik at reception for making that happen. The room was cleaned every day and breakfast was nice as well. You could hear through the walls though and Friday night was noisy as we could hear people from the restaurants around us partying away but it still wasn’t too bad. Location wise, is is perfect. Round the corner from the blue mosque, aya sofya etc etc and very close to the tram which is easy and cheap to use. There is a seperately owned restaurant called QuebLounge above the 4th floor of the hotel and a huge thank you to Yusuf for his amazing hospitality skills. We tried the breakfast here which was amazing. The roof opened up and the windows come down which give an amazing view of the blue mosque and sea. And every evening when we were done for the day, we would come up for smoking shisha which again was lovely. Yusuf made sure we were happy with everything so I would definitely recommend the restaurant as well! Don’t use the hotel spa as service was sub standard and more than triple the price of other local hamams!! We haggled and paid £40 for the hamam at the hotel and later came across the same service at a local hamam for £10!! Overall, will definitely be booking this hotel again!
Stayed 5 nights in Oct 2019
Response from Guestrelatıon on 23 Nov 2019
Thanks for your kind comment . I am glad that your stay is good for you, we would be very glad to see you, our esteemed guest again,

4/10 Poor

Fozia

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Choose a different hotel
Hotel is very old with outdated furniture. We stayed for 5 days. Cleaning staff were talking loud among themselves in the hallways. They distributed our sleep in the mornings. The breakfast was terrible. The juices tasted awful. The front staff were friendly and checking in was easy. The location is great. It's over priced. For the price we paid, we could've gotten a better hotel for the same price.
Stayed 6 nights in Oct 2019
Response from Guestrelatıon on 23 Nov 2019
Dear Fozia, Thank you for taking the time to post a review after your recent stay with us and for describing the issues you faced during your time with us. We hope that you will not consider this experience a usual of our service as we look forward to welcome you back in the future to change your impression. Kind regards,

2/10 Terrible

Shabana, Leicester

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was clean and good. However when we entered the hotel we were told our reservation was cancelled and the member of staff told us to get out. We had disabled passengers and this was really unacceptable. This was at 1.00 am and we were all really tired. Eventually we were given the room with no apology from the hotel manager for the inconvenience caused
Stayed 5 nights in Oct 2019
Response from Guestrelatıon on 23 Nov 2019
Dear Sir or Madam,, Thank you for taking the time to post a review after your recent stay with us and for describing the issues you faced during your time with us. We hope that you will not consider this experience a usual of our service as we look forward to welcome you back in the future to change your impression. Kind regards,

8/10 Good

Nauman

Liked: Cleanliness, staff & service, property conditions & facilities
Overall satisfactory stay
Firstly, the pros: + Excellent location, just a 2-3 min walk to the Sultan Ahmet square. The hotel is located at Akbiyak Street, which remains well-lit throughout the night. Gives you a safe and secure feeling. Good shops nearby for buying souvenirs, close to Araasta Bazaar + Some of the guys at the front desk, like Kadir and Maalik are quite helpful and eager to help in any way. + You can take a Havaist (Airport Bus) from the Sultan Ahmet square for only 18 TL per person. It is a very comfortable airport transfer and there is no limit for check-in luggage. + Sultan Ahmet metro tram station is a 2 min walk from the hotel which connects with other Metro Lines very well. + Hotel is neat and clean. Now the negatives: - house keeping department can be improved as the bed sheet on our bed had a hole in it. We slept on it for two d. We requested for a new sheet and the one they give us had two instead of one hole. Anyhow problem was resolved. - Okta (front desk guy) was quite rude and unhelpful. We requested for a late check out and the way he behaved was quite inappropriate. - Monotonous breakfast, which can be improved in terms of quality as well (juices are completely undrinkable) and the worst part is they start removing stuff exactly at 10:30 from buffet even while you're still eating. - Only one side table in room. - worn out mattress - no iron in the room and expensive laundry. - Small rooms. Even size of superior room is small with one bed side table
Stayed 5 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
The room was not the same which we selected. Complete mis management at the time of check-in
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
First time in Istanbul and this hotel was an excellent choice, great location and service. All staff members were very friendly and helpful.
Stayed 8 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Amenities, property conditions & facilities
Room picture is completely different when you book they show you different rooms... Misguided No air conditioning in some of the rooms You can hear your next door room when they using the toilets and every single things they doing Manager very arrogant when ask for advice completely dont understand what you asking To solve the situation send you to reception again they send you to manager like yo yo
Stayed 2 nights in Apr 2019

8/10 Good

Aldert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First visit to Istanbul.
Very pleasant stay for my first visit to Istanbul. Hotel staff were very helpful. Great location for seeing the historical sites.
Stayed 2 nights in Jan 2019

8/10 Good

Sepehr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were lots of neighboring hotels. But it was really a perfect choise. Their staff are excellent and speak english well.
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service
It was an "ok" hotel, stayed at much worse. The location of the hotel is the best!! Restaurants were all around, close to majority of the tourist attractions and near bazaars. Some of the staff were great (Especially Fida).
Stayed 7 nights in Nov 2018

10/10 Excellent

Pieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the doorstep of History.
Right in the middle of the Sultanahmet Area with restaurants to choose and walking distance from all historical and tourist attractions in the area.
Stayed 2 nights in Oct 2018

10/10 Excellent

Fiona, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Exactly what we were expecting
The staff were just lovely. We felt welcome and happy throughout our stay. Great powerful shower. Great range of breakfast food. Free water.
Stayed 5 nights in Sep 2018

8/10 Good

Jen, West London

Liked: Staff & service
Comfortable stay and great location
The Byzantium Hotel is an ideal place to stay due to its location. There are plenty of restaurants and bars close by. But the best reason for choosing this hotel was that all the major historical sites were literally 5mins walk away. The hotel staff were very friendly and polite. My only qualm was that their housekeeping was not regular and I had to request it on a number of occasions.
Stayed 6 nights in Aug 2018

2/10 Terrible

YasirM, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely terrible and rubbish
Absolutely rubbish also totally misguided from Expedia customers service who booked room over the phone. I have to waited 5 hours until I got to the room and when I got to the room and it was kinda storage room on the basement Never pay in advance to Expedia and never book the room until you are sure about room conditions and view it was worst experience in my life All hotel pictures are fake don’t trust at all.
Stayed 2 nights in May 2018

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value and location!
Incredibly helpful and courteous staff. Clean and spacious room (family room). Excellent location within Istanbul.
Stayed 1 night in Nov 2017

2/10 Terrible

London, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No sea view with suite
very small
Stayed 2 nights in Jul 2017

10/10 Excellent

Rainita, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel near to major attractions
We were here 9-15 Jan 2016. Winter in Istanbul. The hotel is just 5 minutes walk from the Blue Mosque, Hagia Sophia, Topkapi Palace, Sultanahmet Square, Hippodrome. Me, hubby and 21 years old daughter took a triple sharing room. We were given Room 2304 (3 single beds; part view of hotel dining area and management office). The room was spacious compared to the 1 Queen bed + 1 Single Bed set up we were kindly shown. Housekeeping comes in every day with a new change of towels! There is in-room tea/coffee facilities and a mini bar. Floor is parquet. Breakfast was always prepared fresh and a good variety too. Kudos to the staff namely Yessmin and Atti who were very helpful and friendly. There is an elevator! A godsend when you have 3 large luggage to pull. The hotel's restaurant is located on the 4th level and you get this beautiful view of the Bosphorus Sea whilst you dine. Prices were reasonable considering we stayed in the tourist belt! The nearest Metro (light rail) to the hotel is Sultanahmet station just 8 minutes walk away. Atuturk Airport is 20 minutes drive. We took a private shuttle service from airport to hotel that costs 120 lira per van. From hotel to airport there was a shuttle service that costs 15 lira per person.

6/10 Okay

Celia, New Zealand

Liked: Cleanliness
Interesting stay.
On our arrival at the Byzantium at about midnight we were told that there was no room for us as they had over booked despite the fact that we had booked 5 months previously. Not a good start. They sent us around the corner to another hotel of lesser standard for the night. The next day when we were able to check in we were upgraded to a suite which was nice. However when we returned to the hotel for another two nights two weeks later we were in a tiny room with a tiny bathroom. Breakfast was average.

10/10 Excellent

Andersons, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous find in the heart of old Istanbul
The hotel was a little hard to find from the Sultanhamen tram/ metro station but people were very helpful when we asked. When we got to the hotel, the staff were great helping us check in. We had booked a family room and did have to walk out of the hotel and around the corner to get to the room. After a days' traveling I was not impressed, however the room more than made up for it. It was luxurious, large and the kids loved it. There were two single proper beds for the kids, not trundles. They had their own room with tv and we parents had our own room with tv and huge king bed. The hotel is walking distance to Aya Sophia, the Blue Mosque and the various shops. We also walked to the Grand Bazaar which took about 15 minutes. My young son and I had a Turkish massage/ bath and I did find it a little disappointing. However, this is probably only because I am quite familiar with this and that the lady who looked after me was Russian and somehow in Turkey I had expected someone more authentic. We left very early the next morning to do the Gallipoli tour and we told the hotel that we would need breakfast at 6am and would that be a problem because the hotel dining room we noticed was not open until 7am. They said that they would arrange something which I foolishly believed to be room service of some sort. It was not until 6.15 when we actually went to the lobby to ask where breakfast was that they pointed to the dining room. Best to clarify what they mean beforehand I guess.

8/10 Good

kat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff are 5 Star!
From check in to arranging outings for a party of 6 to laundry/checkout, a home run every time.

8/10 Good

Michele, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL
The staff were so welcoming. The rooms were super clean. The location was close to main tourist attractions.

2/10 Terrible

Gregory, USA

Liked: Cleanliness
Disliked: Staff & service, room comfort
Bad attitudes, bad AC
I read several reviews about how other travelers were upset that they were "stuck in the basement", so I specifically requested not to be. Of course, that's just what happened when they claimed, "Sorry, usually we would put you on the fourth floor with a view, but we'll have to give you a tower room instead, because all of our rooms were booked." In the basement.... I wasn't overly upset, because I was just spending the night but after a few minutes I noticed that the AC was out. So I called..."Did you turn it on?" Yes, I did. "I will call my friend to come fix." The friend hit the same buttons as me. "Ok, I will call technician". I told them that I wanted a new room. "Just wait, technician will be here at 8". Well, I went out and called around 9, asking if "technician" had come out...they said they would send their "friend" to go look at the AC and had no idea what I was talking about. When I got back, no AC. I told the manager that I want a new room, they said, just a minute, I will call technician...Ok, here will be here tomorrow. Anyway, they had no more rooms, so I demanded to be transferred to a new hotel, which they appeared to try to accommodate, but I waited in the lobby for a taxi for about an hour. Finally, I capitulated, took the room and demanded a refund which they gave me in cash Euros, along with a fan and a bag of ice. Unlovely. Breakfast was a chaotic affair with a snooty staff. I couldn't wait to go....

10/10 Excellent

firdaus, indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a lively place in istanbul
came back and stayed a total 5 nites with my family 20-23 and 28-30 june 2015. after my last visit last jan 2015. a perpect place to enjoy the whole istanbul holifay! highly recommended for international travelers who wanna have joy and fun. the roof top restaurant still a lively place to have dinner. thankyou byzantium and all the staff. we will come back again next summer!

8/10 Good

Gegso, Pinner

Liked: Cleanliness, staff & service, property conditions & facilities
Byzantium not Constantinople
Firstly we went back to this lovely hotel for a second time within a year, so that must be a strong vote of confidence. The location is perfect for fun loving tourists with loads of restaurants & bars open to the street on both sides, so don't go for a quiet break! The staff are very attentive & welcoming with daily advice given freely as to things you should go off & see. The bedrooms are very comfortable and the breakfast is great catering to all tastes whilst the whole hotel is spotlessly clean. Unfortunately our stay was a little less enjoyed this time due to the air conditioning not working properly and the staff didn't seem to fully appreciate our discomfort. However 2 doors along our friends experienced no such problem so pot luck did for us this time!

10/10 Excellent

Maurice, Malta

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent tourist area
Good hotel but room too small. Service very good. Excellent area. Front desk service excellent. Highly recommended hotel if small room for a couple does not put you off.

6/10 Okay

hideskin, Tokyo

Nothing special, its an ordinary service hotel.
They could not reallized that Expedia already paid the hotel charge in advance unless I made a call to Expedia in front of the receiption. But the location is excellent near to many restaurants and historical places to visit.

6/10 Okay

Verified traveller

Disliked: Room comfort
Good hotel except for airconditioning
hotel was very nice except for the air-conditioning. It is set centrally and could not be changed. The room was hot and stuffy. We were told to open the window, which we did, but the street noise was so loud I had to shut it at 3am. We complained and they moved us immediately to a back room where we could open the window without noise.

8/10 Good

BA

Liked: Cleanliness, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting Istanbul
This hotel is in the heart of the tourist district, the area known as Sultanamet. If you don't like noise at night you should ask for a room away from the street. The action was certainly happening on our street at night. Our room was quite small and did not have a good place for luggage. However, the hotel staff were terrific! The guest relations ladies, Dorina and Jasmin were great at helping us get around and tips for places to see other than the most famous sites. The breakfast staff provided excellent service as did the staff taking care of our room.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in excellent location
This hotel is in an excellent location with the blue mosque, Hagia Sophia, topkapi palace, basilica cistern, and güilhane park all within a short walking distance. For any locations further out sultanhamet tram stop is also within a short walk. The staff was friendly, and the restaurant is fantastic. The concierge did an amazing job of making sure the guests were getting the best out of their stay.

4/10 Poor

A M, London

Disliked: Room comfort
Poor customer service
This hotel is no better than a cheap accommodation looking to swindle money from tourists. We paid twice as they weren't aware we prepaid through the booking site and they have not yet returned our money a month later despite many assurances they will. The customer service has been terrible and I wouldn't recommend this place to anyone despite its central location.

8/10 Good

David, Newport Beach, California

Liked: Cleanliness, room comfort
Close to everything.
A one night stay as I roam around Istanbul. It was a competitive priced hotel in the heart of Sutanahmet. The rooms were clean, a bit dated, but quite servicable. I was given an amazing sea view by the very cheerful front desk. The spa services are available to guests for an additional charge, and a couple treadmills make up the fitness center. Breakfast was ample with a wide selection of hot and cold items. Get a good price and it's worth staying here as part of your trip.

6/10 Okay

Chris, Spain

Liked: Cleanliness, staff & service, room comfort
Overall quite good
My room was dark with no view and noisy as it overlooked a hallway. I asked to change room which the did happily. Although my new room was on the 4 th floor it was now on street side and way too noisy. The street is lively with many restaurants and lots of noise and couldn't sleep. The hotel staff are friendly, the hotel clean and well situated within walking distance to places like Haghia Sophia. The best was the breakfast....first rate selection.

10/10 Excellent

Mark, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Jewel in the Old City
This hotel is in a great location nestled in a funky little street with some very good restaurants located right around the corner from the Blue Mosque. The service was excellent and the concierge was extremely helpful to our group of first-time visitors. They also had a small workout room with a couple of really good treadmills which came in handy. Also, we found the rooftop restaurant at the hotel very good with good food and better views. This is a great place from which to explore one of the world's great cities. Highly recommended.

8/10 Good

Pierre-Luc, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Location A+
Hotel staff very helpful and polite. This is a small hotel. I stayed on first floor. My room was small but very clean, however you hear a lot of noise from the lobby. I would avoid 1st floor if you can for that reason. The roof top terrace restaurant is very nice. Wifi Access and nice view. This hotel is at a great location. Close to Mosque, grand bazar, and Sultanahmet train/subway station. I would definatly stay there again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fair hotel
The wifi does not work so well, the room cleaning service is not so good. But the breakfast is excellent!!! Also the staff are kind and helpful.