Exterior
Check availability

Reviews of Sultanahmet Palace Hotel - Special Class

4 out of 5
Sultanahmet Palace Hotel - Special Class
Sultanahmet mah. Torun Sokak, No:19, Istanbul, Istanbul

Reviews

9.0

Wonderful

Rating 10 - Excellent. 421 out of 663 reviews" "
Rating 8 - Good. 177 out of 663 reviews" "
Rating 6 - Okay. 40 out of 663 reviews" "
Rating 4 - Poor. 14 out of 663 reviews" "
Rating 2 - Terrible. 11 out of 663 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

David Simon

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is very well positioned close to the Blue Mosque , Sultanahmet square and has many shops , bars and restaurants close by. The hotel staff were friendly and helpful and we enjoyed our stay
Stayed 4 nights in May 2024

10/10 Excellent

Xiaoping, Amherst

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 7 nights in May 2024

10/10 Excellent

Navid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT LOCATION! Our jaws dropped to see the blue mosque right in front of us when we arrived. Their marketing pictures don’t do the rooms justice. The place is old but very clean. Perfect location for first timers as EVERYTHING you need to see is walking distance. It’s very quiet though considering central location. Staff was very helpful and kind.
Stayed 3 nights in May 2024

10/10 Excellent

JUNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location! Great service! Great breakfast! Great Value!!
Stayed 4 nights in May 2024

10/10 Excellent

Frosan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay in May and highly recommend this hotel. The people here were nothing but kind and helpful. Breakfast offered a variety of options, including turkish salami, omelets, veggies, fruits, breads, etc. The location was right in front of Sultanahmet Mosque and we were able to easily walk to bazaars, restaurants, mosques, and tram station.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is as the name suggests the Sultan residence when it was an Empire
Stayed 2 nights in Apr 2024

10/10 Excellent

EMMANUEL, Concord

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Test
Stayed 2 nights in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel, Aiman and Mucahit treated me very well every morning at breakfast. Will be staying here next time I come to Istanbul
Stayed 4 nights in May 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place felt like a dream. The view and restaurant, the ambience of the place is pure peace, and the rooms and spectacular and comfortable. Thank you
Stayed 1 night in May 2024

10/10 Excellent

janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great for walking to historic sights . The breakfast included in room is fantastic.
Stayed 4 nights in May 2024

10/10 Excellent

alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, pretty well kept gardens, views lovely of sea and blue mosque. Very helpful staff, clean and quiet hotel despite being in the middle of the tourist area. Very convenient for all the attractions and tram to travel to other areas in the city. All in all a lovely stay and thank you to the hotel for everything. I would recommend this place to anyone, especially our room 310.
Stayed 5 nights in May 2024

2/10 Terrible

Narangerel

Travelled with partner
Disliked: Cleanliness, staff & service
Waiters misbehaving asian customers they do not talk to asian customers and instead of smiling looks angry they were tried two time when I am just started my breakfast
Stayed 2 nights in Apr 2024

10/10 Excellent

keka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place is so beautiful. I love it and I will always come back. Thank you!!!
Stayed 1 night in May 2024

2/10 Terrible

Majd

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is in a top location. Because of that the owners are not doing any thing to keep up with the property maintainance and keep up. Example old beds, broken wood at bed, leaking bidet for 4 days never been fixed nor reported by staff to management. Poor breakfast selection , stingy owners is the impression you get once you stay there. Dirty balconies, glass needs cleaning etc. .
Stayed 2 nights in Apr 2024

10/10 Excellent

Kaija

Travelled with partner
We could not have asked for a better stay in the back door if the Blue Mosque! Great staff, great service and very quiet and beautiful area. Would come back anytime, thank you!
Stayed 2 nights in Apr 2024

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older updated property whilst whilst still retaining the original character. Could easily be used for a film set - eg Poirot. Loved it.
Stayed 4 nights in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Best area
Stayed 2 nights in Apr 2024

2/10 Terrible

fahd

Disliked: Cleanliness, amenities, property conditions & facilities
Property is a one star hotel. Needs major major remodeling...
Stayed 2 nights in Apr 2024

10/10 Excellent

Partha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was excellent with the majority of the places to visit well within walking distance from the hotel.
Stayed 3 nights in Apr 2024

8/10 Good

Oleg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quite clean nice walkable location attentive staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels I’ve ever stayed in; the Sultanahmet Palace Hotel has a real old-world feel, while managing to be beautifully maintained and with modern facilities. The staff were faultlessly welcoming and couldn’t do enough for their guests. Although in the heart of the Sultanhamet area - with the Blue Mosque literally across the road, the pretty courtyard gardens and terrace of the hotel (with sea views) are a peaceful place to sit. So many of the main tourist attractions are on the doorstep of the hotel, along with shopping and dining choices. Thank you to all the staff for making our stay so enjoyable.
Stayed 3 nights in Apr 2024

10/10 Excellent

Andrea, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally beautiful property in a perfect location for visiting the old city, with very obliging staff. They also booked me a private tour with a highly experienced and personal guide, which was great for my one day in Istanbul. That was a huge plus to my experience and I appreciated their having selected him and having accommodated my request to find a guide for me (saved me reading a lot of guide reviews, and he was ideal).
Stayed 1 night in Apr 2024

10/10 Excellent

Alberto, dearborn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Around the hotel every thing is expensive
Stayed 3 nights in Apr 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for exploring the old town area. There are many dining options within walking distance and a bazaar is across the street. We loved our room (201) facing the Blue Mosque. It has a comfortable king bed and other seating areas as well. While the staff was efficient, we found the front desk high pressure sales to book a guide off-putting and frustrating. The man actually booked a guide for us just because we asked about pricing and then phoned our room relentlessly. We never confirmed we wanted to book a guide but he did it anyway and then tried to make us pay for the guide even though we had booked our own tour for the day. My recommendation is to give a firm NO and dont ask questions.
Stayed 5 nights in Apr 2024

10/10 Excellent

ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Just blocks from what you came to Istanbul to see! The staff was super attentive. The bathroom would take some getting use to but for a few days, no problem. You choose, a view of the Blue Mosque or the ocean. Would definitely stay there again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A quiet hotel very well located right next to the Blue Mosque, 3 minutes to Hagia Sofia and at walking distance from everything there is to see in the old part of the city. There’s a tram stop nearby and lots of dining options at fair prices. Staff is really kind and helpful. Our room was spotless. The hotel is somewhat dated (or maybe too classic for me?) but everything is clean and works well. We would definitely stay here again. The breakfast buffet had everything we wanted and needed, including fruit and omelettes. There was a really kind man at the buffet every morning to help with all our needs.
Stayed 4 nights in Apr 2024

8/10 Good

Aleksandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel location and amazing outdoor terrace for breakfast.
Stayed 4 nights in Apr 2024

8/10 Good

Pramod, SUGAR LAND, TX

Liked: Cleanliness, amenities
Excellent location.
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is immediately next to the Arasta Bazaar, looks out on the Blue Mosque, and is a VERY short walk to Hagia Sophia and the entrance to the Blue Mosque. It is also close to the Tokapi Palace. Breakfast was included and food was abundant and good, while not particularly special. The breakfast area had an amazing view and eating inside or out was an option. The room we had was a reasonable size. While the bathroom was very small, the hotel is of a historic design that explains that. The staff were helpful and the location of this hotel is so perfect that I would highly recommend it.
Stayed 2 nights in Apr 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, fantastic location never tire of looking at the Blue mosque when leaving the hotel. Great staff who were very friendly and helpful … 👍
Stayed 3 nights in Apr 2024

4/10 Poor

fahd

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Breakfast was horrible....
Stayed 3 nights in Apr 2024

8/10 Good

Marceline, Vail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

feng

Liked: Staff & service
Great location, cute front garden, very helpful reception folks! But an issue may be for guests sensitive to noise because you can hear all activities from next rooms.
Stayed 1 night in Apr 2024

8/10 Good

sumati

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Location is amazing and the room was very clean. Breakfast was great.
Stayed 1 night in Mar 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Istanbul...perfect position for all the touristy sites. Good breakfast. Helpful staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Marchella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay, thank you!
Stayed 1 night in Mar 2024

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant, welcoming and kind, especially the wait staff at breakfast. Everything was clean and well kept. Loved the decor. It made the stay memorable. Location is perfect. All the major sights are in walking distance.
Stayed 4 nights in Mar 2024

6/10 Okay

Cesar

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The lobby guy didn't help us to provide information about the options we had to move in Istanbul. He told us take a taxi and he walked away. He is not a friendly person. It was so frustrated. We had to ask people outside.
Stayed 8 nights in Mar 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

FAISAL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location perfect breakfast
Stayed 2 nights in Mar 2024

10/10 Excellent

Sreenivasan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boutique hotel, with stunning views of the Blue Mosque and the water, and easy walk to the Blue Mosque, Hagia Sofia, etc. Very friendly staff. Great dining options nearby.
Stayed 1 night in Jan 2024

8/10 Good

Roland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very good 7 night stay. I found all the staff friendly and helpful. The views from my room and the restaurant are wonderful. I would recommend this hotel as the perfect base from which to explore the historic sites on foot. The surrounding area is safe and there is lots to do.
Stayed 7 nights in Mar 2024

8/10 Good

Silvio

Liked: Cleanliness
Stayed 4 nights in Mar 2024

10/10 Excellent

FAISAL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very centrally located and within walking distance of Topkapi Museum Blue Mosque, Hagia Sofia, and shopping with lots of food options. The Manager Noman is a very pleasant person with all his staff are very helpful with excellent service.
Stayed 3 nights in Mar 2024

8/10 Good

Josephine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very charming, centrally located hotel. I enjoyed my stay. I wish the breakfast offered at the hotel was more of a traditional Turkish offering. Even when you order it (i.e. not the complimentary breakfast), it’s very sweet and doesn’t come with eggs and other savory options. Otherwise, the staff is very attentive and the property is well maintained.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So conveniently located in old Istanbul. I would not stay anywhere else.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andreea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We choose the junior suite room that had a view on the Blue Mosque, one of the nicest views I had! Room was big enough and clean, staff was really attentive and nice. They have the restaurant on the back with an amazing view on the sea, unfortunately menu is not the best with not to many options and food isnt the best but around the hotel there are lots of places so its alright. Bathroom was nice decent size. For a 4 start hotel i was expecting some more attention on small details but nothing too much. All together we had an amazing stay and we enjoyed the city, we will probably be back!
Stayed 4 nights in Mar 2024

8/10 Good

Tun Chin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay and Samit the bell boy are friendly and nice . Thank you.,
Stayed 3 nights in Mar 2024

8/10 Good

Claire

The hotel is in a great location, but it in need of refurbishment. The room was basic but ok, but the small bathroom had different levels of stone flooring which I felt could be dangerous. The hairdryer was also ineffectual. Breakfast just ok, staff friendly and helpful, and no,problem with WiFi. Close to major sightseeing spots (within walking distance) and literally across the road from the Blue Mosque.
Stayed 3 nights in Mar 2024

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location was perfect and breakfast was great
Stayed 7 nights in Mar 2024