I booked a room for myself &my sister, I couldn’t make it because my husband was hospitalised , when my sister went to the room she found it very dirty , dirty bathroom & toilet , the bed was the worst , dirty sheets withe Little insects crawling on the BED, also the room was smelly too, smell of cigarettes and damp, it was like the windows were not opened for a long time.
She rang me and explain, I got so upset and ask her to go to the reception & explain the room’s situation ,
any way there was nobody to help , my sister asked them please come & see the room, the lady at the reception said I’m on my own and can not leave , after a while they gave her a room,
She stayed 3 days on that room .
After 3 days they asked her to pay $40.00 for each day she spend on that room, they took $120.00 from her,
My sister was my guest, I didn’t want her to pay anything , I want you to get a refund and get my sister’s money from them,
They were very unfair toward my sister.