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Reviews of Family Istanbul Hotel

3 out of 5
Family Istanbul Hotel
Kucuk Ayasofya Mah. Akburcak Sok. No:6, Sultanahmet, Istanbul, Istanbul

Reviews

7.4

Good

Rating 10 - Excellent. 43 out of 138 reviews" "
Rating 8 - Good. 40 out of 138 reviews" "
Rating 6 - Okay. 34 out of 138 reviews" "
Rating 4 - Poor. 8 out of 138 reviews" "
Rating 2 - Terrible. 13 out of 138 reviews" "

7.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Gulsoma, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , very close to all tourist areas. Amir and Ahmad are amazing
Stayed 16 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s okay to stay there
It’s okay to stay there, The staff were very helpful and the owner is very friendly person I have YouTube channel: easy travel theory Have a look
Stayed 3 nights in Aug 2020
Response from ahmet on 19 Sept 2020
thank you very much for your nice words dear sherman

10/10 Excellent

Salim

Liked: Cleanliness, staff & service, amenities
Manager & staff are very helpful in the outbreak of Coronavirus.
Stayed 5 nights in Mar 2020

10/10 Excellent

Saiyed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
It was a short 2 night connecting flight stay very friendly atmosphere at the welcome and stay was comfortable and shuttle was arranged to go to the airport. All the members of staff and owner were chearful.
Stayed 2 nights in Feb 2020

10/10 Excellent

Hawa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Thanks Family hotel from Hawa family - Oman
The hotel stay is very beautiful .. The hotel staff are kind and helpful. I thank them very much. They are more like family there .. We enjoyed the stay, and I loved the place and the workers in it.. Special thanks to Mr. Ayuais, Amir and Sebahattin
Stayed 8 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Staff was very friendly, good welcome with sweets and hot tea in cold weather.... Average breakfast! My room was on 2nd floor, size of was very less and bathroom was as smallest as can be built... In these price room is average, I didn't see 1st floor rooms...
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveller

Liked: Staff & service
I am not sure if the builders know about p-traps lots of sewer gas comming up from bathroom. And bring power strips not enough plugs in room
Stayed 5 nights in Sep 2018
Response from hotel menager on 7 Oct 2018
sorry we have no chance to make every problem customer happy.. next time there is some 5 stars hotel will to stay for you but you need to pay money

10/10 Excellent

Marvi, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, convenient location, excellent staff.
The staff were very helpful, they were available 24-hours and quickly dealt with queries and the hotel was only a short walk away from everything. Overall it was a lovely experience.
Stayed 6 nights in Apr 2018

6/10 Okay

Abdullah

Disliked: Property conditions & facilities, room comfort
room we occupied (a double then a triple) was very uncomfortable and small. the bed was very worn out, a leg of the bed was missing thus the bed was skew and uncomfortable. toilet was loose, almost no hot water, furniture outdated and a broken tv for show, wi-fi very slow and "toiletries"non -existent

10/10 Excellent

Y, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close proximity to sights + friendliest people
We stayed at this hotel for 8 nights in January, 2018! I have never felt so welcome and helped as during this stay in this hotel! The owner and all staff were helpful and insightful with all our questions! They made our stay in Istanbul pleasant and easy! They helped us book tickets and they provided much guidance about directions and the organisation of our day! We also consumed an absurd amount of tea during our stay! In terms of location, this hotel is at the bottom of a hill and is a 5-10 minute walk (depending on your pace) to the Blue Mosque and Hagia Sophia in the Sultanahmet area! There is a tram stop near the Blue Mosque which is a few stops from the Grand Bazaar and the Egyptian Spice Bazaar! This hotel is a great place to base your explorations of the many sights in the Sultanahmet area including the Basilica Cistern, Topkapi Palace, Archaeology Museum etc! I highly recommend this hotel! When I come back to Istanbul this is where I will be staying! There's also a lovely cafe/bar/restaurant across the street (Mitara) which I highly recommend!
Stayed 8 nights in Dec 2017

8/10 Good

Nopnithi, Manchester

Liked: Staff & service, room comfort
Nice location, helpful staffs
Reasonable price and very close to several tourist attractions. My room looked a bit old but I was ok with it. Staffs were friendly and genuinely helpful.
Stayed 4 nights in Dec 2017

10/10 Excellent

Youssef.A, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for an affordable price
I will go non stop if I have to list all the good things about this hotel: - very friendly staff -affordable price for a great service -very clean rooms -great location : close to the beach and 10 mins walking to the blue Mosk and hajia Dophia... -the hotel offer great food for cheap price ( I was offered every time I ate their a free starter and Turkish tea) - and a lot more ... That's why I would give 5 stars for this hotel because I personally had a great experience in Istanbul Thank you Family istanbul hotel!!!!!
Stayed 4 nights in Sep 2017
Response from owner on 18 Nov 2017
thank you

8/10 Good

baba, uk

Liked: Staff & service
Disliked: Room comfort
Excellent staff very close to the main attractions
Stayed here for seven nights , got a room for four adults and one child. The room looks just like the images posted. The staff are very helpful and friendly, make tea for you any time of the day and night too ! The hotel is very close to blue mosque, grand bazaar a few museums and Bosphorus cruise are all within walking distance. Hotel staff let us use the kitchen for when we wanted to heat up any food and also offered to do it themselves for us. The only thing which I would want to be different is the breakfast as we had the same breakfast each morning (cucumber,tomatoes,olives,cheese, bread, honey,butter and jam) other than this I really enjoyed my time here thanks to the hospitality from the staff.
Stayed 7 nights in Aug 2017
Response from family hotel on 8 Sept 2017
we love you baba :) always welcome to our hotel

10/10 Excellent

Ahssen, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family run Hotel on a nice location
This was our second stay during one trip at this hotel. We loved the service and friendliness off the staff. Would definitley recommend this hotel to anyone visiting istanbul.
Stayed 1 night in Aug 2017

8/10 Good

Ahssen, Amsterdam

Liked: Cleanliness, staff & service, room comfort
Very friendly and helpfull staff!
We had a last moment booking at this hotel and when we came we found out that the room wasn't available. So the manager of the hotel (Iwas) arranged for us a really nice upgraded room without any extra costs. The room was very clean, spacy and had a nice balcony and bathroom. We loved it! After our stay we went to Kappadokya and we were given space to leave our extra luggage at the hotel, which was very nice as well. The hotel had a nice breakfast and we got free tea and coffee everytime we entered the hotel. Really amazing service so I would definitley recommend this hotel!
Stayed 2 nights in Aug 2017

10/10 Excellent

Junaid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with great prices
The hotel is great. It's very close to the tramway and to sultanahmet mosque and the staff is extremely friendly. Don't expect a high quality service considering the price tags. The only complaint I have is the breakfast, didn't like the meal at all, and the amount is few. Sorry ayvaz
Stayed 5 nights in Aug 2017

10/10 Excellent

iman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVE
We loved that place, location is perfect it's small cozy and clean above all the staff and the owner are amazingly friendly we really felt like home , we will definitely go back there on our next trip to Istanbul!
Stayed 3 nights in Jul 2017

10/10 Excellent

Batuhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel for its Price Range
Overall a great value for money hotel, the rooms are not amazing but have the basic needs which is amazing for this price range. The location is the definite highlight of this hotel being a stones throw away from what Istanbul has to offer and if you are looking for somewhere more traditional, less touristic then the tram line is the same distance as the great mosques like Hagia Sophia. Do note that if your expectations are too high for a hotel then you are going to be disappointed, due to this you should look for a different hotel as i said this one covers your basic needs and doesn't contain anything luxurious hence the price. On a Final Note 10/10, i got what i payed for.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like your home. Kind and friendly stuff
Old historical area near to base of Ayasofia. You dont need a car or bus to reach any area. Hotel stuff was interested in all my demands and help me to do. Everyday cleanıng. If you classıfıed the hotel wıth ıts prıce. really approprate to stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exelent location
The hotel is located at 5 minutes walk from Hagia Sophia and Topkapi Palace and 5 minutes walk from Bosphorus.The hotel is very clean,staff is very friendly
Response from family hotel on 24 Apr 2016
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesome advanture
i left my ❤️ is Istanbul. If i have to visit again i will definitely choose Family Istanbul hotel, wherein most of the tourist spots is located nearby. The staff is very warm, friendly and approachable. The cozy dine in area and clean room made us feel we're in the right place.. I am not a tea addict, but here i have tasted the best "apple tea" that they offer for us. ☕️ see you real soon FAMILY ISTANBUL, keep it well up !! :)
Response from family hotel on 24 Apr 2016
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly stuff
central location,economic price and very friendly stuff for help and information
Response from family hotel on 22 Apr 2016
thank you

6/10 Okay

Imshi, London

Liked: Staff & service
Great location
Close proximity to heart of the tourist area - lots to see and do in close vicinity.
Response from family hotel on 22 Apr 2016
thank you

6/10 Okay

Imshi, London

Liked: Staff & service
Great proximity to tourist hotspots
Great holiday and only really used the hotel/room for resting in the late evenings.
Response from family hotel on 24 Apr 2016
we will do better thank you for advise

10/10 Excellent

Rayan, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and friendly staff
We enjoyed our stay at the Family Pasha Hotel. The hotel management and staff are exceptionally friendly and helpful. We were provided with comfortable rooms and prompt service. Upon our arrival, the hotel manager, Ayuaz, was welcoming and helped us settle down after a long flight and provided with refreshing tea. The hotel staff especially, Fayyaz and Ayub, were very helpful during our stay. We never felt that we are away from home and staff did their level best to make our stay a memorable one.

8/10 Good

Mian, Dublin

Disliked: Property conditions & facilities, room comfort
Great location and good for family
hotel location was ideally located near to all amenities. Hotel owner was so friendly to children and felt like at family home. Free breakfast was nice. Pick and drop from airport was greatly serviced. Only issue was no one can speak English except owner who only come at certain hours and room service available unless you remind them couple of times.
Response from ayvaz kamal on 20 Apr 2016
always welcome..thank you for your lovely words

8/10 Good

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from ayvaz kamal on 20 Apr 2016
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mediocre rooms and a lackluster breakfast (no eggs or meat), but offset by great location, friendly staff, and excellent service.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
good location
if you only want a bed to sleep, then it is for you because the good location

6/10 Okay

Nicole, Gap - France

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Basic hotel in Sultanhamet
Disappointing since a booked what I thought was a 3 Stars hotel not a family hotel. The bed was very unconfortable and the bathroom so small when sitting on the toilet your knees were against the wall opposite and I am only 5'3''. The staff waa very nice and available until late at night. The hotel ia conveniently situated in Sultanhamet. However the breakfast is served from 8.30 until 10.00. It is bit late when going on excursions or for an early flight to the airport. I would not recommand this hotel to my friend who are used to 3 stars hotel.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

6/10 Okay

Antonio, London, UK

Disliked: Property conditions & facilities
Pasha hotel, B&B...Istanbul...
Rooms and hotel might need a proper paint up again,a clever work on the deco would make this little place very welcoming and stylish... They should clean under the beds...We took a room for 3 people and they gave us a room for 4 , which was good otherwise would have been really tight and not able to move or have space for luggage. Breakfast is standard as per Turkey, they should have proper coffee served not just Nescafe...important!: about transfer to airport they charge 2/3 euro more compared to the many agency around the corner...well, I believe is their commission charge for the booking...not sure if this happen with all the hotel but again plenty of agency around to offer cheaper transport... overall ,nice stay and helpful staff... Safe place and right 5 min walk from the Blue Mosque....

2/10 Terrible

Kahlid, New York.USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel for stay.
I don't recommend this hotel to anybody. While our stay, the rooms were filthy, the air conditioner was not working and we had hardtime spending night over there. And not just us. Many other people had complaints about the hotel too! Overall our experience 0 star!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
budget stay in Istanbul
We had a great stay at this hotel. The staff were courteous, friendly and funny, the breakfast buffet was fantastic and our room was clean and spacious enough with a great view. The location is really good too. Very good value.

6/10 Okay

Anonymous

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great Staff, Not So Great Hotel
This hotel gave me mixed feelings. First, let me just say that the staff is very attentive and very gracious. They really sought to make my stay the best is could be. However, I had a problem with the description on Hotels.com not matching what was actually the case in real life. For example, there are no flat screen TVs. The hotel itself is old and dingy. The room I was in was very damp and the toilet and shower are in the same room. Sure, it was a low price for 1 night, but I still think the place could be better. The location can be hard to find if you don't start in the right place from the surrounding area. Breakfast was basic. Again, the staff was extremely friendly and cared a lot about the customer's satisfaction.

8/10 Good

Beth, China

Liked: Staff & service
Convenient
Pasha Hotel staff, like the rest of the Turkish, were very friendly and accomodating. They were cool with 5 people sleeping in their 3 people bedroom and provided for all our needs (extra towels, extra fan...).

8/10 Good

sam

Liked: Cleanliness, staff & service
friendly staff
initially when i got to the hotel i expected it to be nicer, but u only get what you pay which was very cheap, but once i got use to it it was good, as it was clean good breakfast. brill location close to blue mosque, sea, shops and staff was excellent very friendly, i would definitely go back to same hotel.

8/10 Good

dees

Liked: Staff & service
great deal for the price
The hotel room was far smaller than it appears in the photo. traveling with family, I had lot of luggage, but the staff did everything possible so that we can feel comfortable. They stored our luggage in other place for us. The staff was really very helpful and polite. The location of the hotel is truley the great feature. Walking distance from blue mosque, topkapi palace, sea shore, trams. great deal for the money. being an old building they had many structural faults, but was very clean.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Raju, London, UK

Liked: Cleanliness, staff & service, room comfort
Very good for the price.
Met expectations, considering the price. Hot and cold drinks provided on request. Very good location.

8/10 Good

Wanda & Ray, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel; good location.
The hotel is behind the blue mosque close to the water. The staff are very helpful and friendly. A 10 minute walk to the tram. After reading the reviews before booking we were concerned about the size of the room but it was more than adequate. We stayed an additional 2 nights before leaving Istanbul.

8/10 Good

Mariam

Liked: Staff & service, room comfort
decent value for the price you pay
very kind hotel staff, great breakfast buffet, and great place to stay for access to istanbul's most important sights and shopping bazaars.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
price,stuff,location,and hotel was perfect to stay
you have to know that what you pay because of this reason ıf you expect very big and luxury hotel .. dont.. but you can feel yourself like in your home.. there is always coffee and tea service free of charge and helpfull stuffs for any information and help... ı ll deffinitly go back there

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderfull hotel to stay..
you get what you pay.. its not a 5 stars hotel but deffinatly perf3ect place to stay with that walue.. friendly cleen and central.. what else you need..

6/10 Okay

G., Vienna, Virginia, USA

Liked: Staff & service
Great location but cramped spaces
Good location, very close to the Blue Mosque. Old world charm, friendly and helpful staff. Very small room and bathroom-not ideal for families but ok for adults if you're trying to find a place to crash on a budget. Breakfast is good, similar to those at typical Istanbul budget hotels. The place felt old and needing upgrades. Our tv didn't work after a few hours. The shower head was broken and there was nothing to place the soap or shampoo in the shower area. Our next destination was Barcelona, Spain and for 20% less money we were at a very modern hotel.

2/10 Terrible

Ali el Deeb, Al Maadi, Cairo, Egypt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
PLEASE READ FIRST
This hotel is cheap but not comfy and not suitable for any human being or even a pet !!! the bath is conducting electricity !!! There is no room service for 5 days of stay they gave me 2 towels 1st day and no more and what made me most angry is that some one tried to open the room door by mistake !!! Last but not least breakfast is awful and once the buffet is finished there are no refills, i stayed in 2 rooms both were very narrow and no space to change sleep or do any thing uhhhh Im feeling better right now telling the truth so no body would be mis lead again.... To be honest it is very near to most of touristic places and that's it

6/10 Okay

Jinie, Ulaanbaatar

Disliked: Property conditions & facilities, room comfort
Pasha hotel not much of convenience.
Hotel room had too many beds.there is no amenities.no coffee makers even it was said they have it.it is very budget hotel.but I thought it would be much better to add 10 more dollar and get much better hotel.only good thing was staffs were very friendly and helpful.

8/10 Good

h, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is perfect place to stay
if you go to Istanbul, you can stay here. It is very close to Blue Mosque, Topkapi Palace, Hagia Sofia and other historic places. It is only 7 minutes to tram.

8/10 Good

Jennifer, Olympia, WA

Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality, clean, perfect location, very small room.
The rooms are smaller than they look online, but they are clean and functional, and our window had a clear view of the Blue Mosque. The owner, Ayvaz, went out of his way to make sure all of our needs were met. He carried our heavy luggage up and down the stairs, stored it for a day when we checked out, and arranged transportation for us. He is friendly, helpful and funny, and he speaks excellent English. If you are traveling on a budget, like we do, this is a perfect hotel, an easy walk to the most beautiful section of Istanbul. If you expect, and can afford, a luxury hotel, look elsewhere. When we were there in Oct. 2010, Ayvaz had just purchased the neighboring building, so there may be some positive changes in the near future.