Exterior

Reviews of Crowne Plaza Hotel Istanbul - Asia, an IHG Hotel

5 out of 5
Crowne Plaza Hotel Istanbul - Asia, an IHG Hotel
Dedepasa Caddesi No:15 Viaport, Kurtkoy-Pendik, Istanbul, Istanbul

Reviews

9.0

Wonderful

Rating 10 - Excellent. 311 out of 485 reviews" "
Rating 8 - Good. 120 out of 485 reviews" "
Rating 6 - Okay. 28 out of 485 reviews" "
Rating 4 - Poor. 12 out of 485 reviews" "
Rating 2 - Terrible. 14 out of 485 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Maria Gabriela

Business traveller
Liked: Cleanliness, property conditions & facilities
Very disorganized. The property is in the middle of nowhere. There’s a huge mall but nothing else to see or do. The reservations staff is very confused. He kept calling me about my reservation only to figure out that they had all the information. They called me about 6 to 8 times. Also people into the room all the time. Even if you put the do not disturb sign on, they still disturb you. I would never stay in this property again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Maria Gabriela

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I had to make three different reservations. I’m attending an event that included two nights accommodation, but I arrived one night before and staying two nights. After when I checked in, I asked if I could stay in the same room for all three reservations. Eventually I was able to, but they were so disorganized they couldn’t figure it out for the longest time. They called me at least six times telling me I had to check out of my room. Very disorganized staff despite me having all of the information about the reservations I was very disappointed with the reception staff
Stayed 1 night in Feb 2024

10/10 Excellent

Naftoli

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Emre Akbulut on 28 Sept 2023
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL - ASIA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Emre Akbulut

10/10 Excellent

abdulrahman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything close to me especially the airport
Stayed 1 night in Sep 2023
Response from İkra Karakara on 15 Sept 2023
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL - ASIA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Emre AKBULUT Reception Manager

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Deniz Toplar on 15 Sept 2023
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL - ASIA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne PlazaSincerely, Emre AKBULUT Reception Manager

10/10 Excellent

Hamad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
استقبال ممتاز ، وسكن مريح ونظيف ،
Stayed 1 night in Aug 2023
Response from Deniz Toplar on 15 Sept 2023
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL - ASIA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne PlazaSincerely, Emre AKBULUT Reception Manager

10/10 Excellent

Davit

Stayed 1 night in Aug 2023
Response from Deniz Toplar on 15 Sept 2023
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL - ASIA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne PlazaSincerely, Emre AKBULUT Reception Manager

10/10 Excellent

Roham

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Jul 2023
Response from Deniz Toplar on 15 Sept 2023
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL - ASIA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne PlazaSincerely, Emre AKBULUT Reception Manager

8/10 Good

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

ADEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Hussain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Ekaterina

Stayed 1 night in Apr 2023

10/10 Excellent

Mohamad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Apr 2023

8/10 Good

abdul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2023

10/10 Excellent

MANSOOR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Abdulaziz

Stayed 1 night in Jan 2023

8/10 Good

HABIB

Stayed 2 nights in Nov 2022

10/10 Excellent

mohammad

Stayed 4 nights in Oct 2022

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent!!
Stayed 2 nights in Aug 2022

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Oct 2022

10/10 Excellent

Abed el rauf

Stayed 1 night in Aug 2022

10/10 Excellent

Raj

Stayed 1 night in Jul 2022

10/10 Excellent

Adel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Thanksgivings
Stayed 1 night in Jul 2022

2/10 Terrible

Roza

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Hotel staff are rude and unprofessional. Bad service
Stayed 1 night in Jun 2022

10/10 Excellent

abdul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and good for shopping
Stayed 1 night in Jun 2022

10/10 Excellent

Ahmad

Stayed 1 night in May 2022

10/10 Excellent

Yousef

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr
It was very good
Stayed 1 night in Mar 2022

4/10 Poor

Awatif

Stayed 3 nights in Mar 2022

10/10 Excellent

Celal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

nezar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

abdullah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2022

10/10 Excellent

Mohamad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 1 night in Dec 2021

10/10 Excellent

NAJIM hamad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
thanks thanks thanks
i love it
Stayed 2 nights in Dec 2021

10/10 Excellent

Haytham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 2 nights in Nov 2021

8/10 Good

Ramzi, Dubai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and well maintained property with super staff. Special call out to the executive lounge manager who assisted me at breakfast and the concierge supervisor Firat who organized my airport transport!
Stayed 1 night in Nov 2021

8/10 Good

Ebru

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
A little dated but has all the mod cons you would expect from a Crown Plaza. Great location to SAW airport. Only 5 minutes in a cab at a cost of 30 Turkish Lira. Via Port Mall on your door step
Stayed 1 night in Aug 2021
Response from Murat DEMIRCIOGLU on 23 Sept 2021
Dear Guest, We very much appreciate you taking the time and trouble to let us know of your experience. We are glad to hear that on this occasion we have provided you with the level of service which you deserve and are entitled to expect from the Crowne Plaza Istanbul Asia. Should you be returning to Istanbul, we would be grateful if you would consider making your booking on our hotel again so that we could make all arrangements to make your stay even more comfortable and memorable. With kind regards. Yours sincerely, Murat DEMIRCIOGLU Front Office Manager Crowne Plaza Istanbul Asia

10/10 Excellent

Bassam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Murat DEMIRCIOGLU on 23 Sept 2021
Dear Guest, We very much appreciate you taking the time and trouble to let us know of your experience. We are glad to hear that on this occasion we have provided you with the level of service which you deserve and are entitled to expect from the Crowne Plaza Istanbul Asia. Should you be returning to Istanbul, we would be grateful if you would consider making your booking on our hotel again so that we could make all arrangements to make your stay even more comfortable and memorable. With kind regards. Yours sincerely, Murat DEMIRCIOGLU Front Office Manager Crowne Plaza Istanbul Asia

8/10 Good

Saleh

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Aug 2021

8/10 Good

Salah

Stayed 1 night in Aug 2021
Response from Murat DEMIRCIOGLU on 23 Sept 2021
Dear Guest, We very much appreciate you taking the time and trouble to let us know of your experience. We are glad to hear that on this occasion we have provided you with the level of service which you deserve and are entitled to expect from the Crowne Plaza Istanbul Asia. Should you be returning to Istanbul, we would be grateful if you would consider making your booking on our hotel again so that we could make all arrangements to make your stay even more comfortable and memorable. With kind regards. Yours sincerely, Murat DEMIRCIOGLU Front Office Manager Crowne Plaza Istanbul Asia

10/10 Excellent

Zoher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice memories
Great choice of location for the hotel. The reception room is spacious. The employees have a high level of respect. clean dining room
Stayed 2 nights in Jul 2021
Response from Front Office Manager on 6 Aug 2021
Dear Guest, We very much appreciate you taking the time and trouble to let us know of your experience. We are glad to hear that on this occasion we have provided you with the level of service which you deserve and are entitled to expect from the Crowne Plaza Istanbul Asia. Should you be returning to Istanbul, we would be grateful if you would consider making your booking on our hotel again so that we could make all arrangements to make your stay even more comfortable and memorable. With kind regards. Yours sincerely, Murat DEMIRCIOGLU Front Office Manager Crowne Plaza Istanbul Asia

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was clean and nice, but the bathroom smelled like sewage, we only stayed for one night, but it looked like that room wasn't used a lot because of the bad smell as soon as we got the water running. It was the only bad thing about our stay, the rest was nice and the staff were very friendly
Stayed 1 night in Jul 2021
Response from Front Office Manager on 2 Aug 2021
Dear Guest, We very much appreciate you taking the time and trouble to let us know of your experience. We are glad to hear that on this occasion we have provided you with the level of service which you deserve and are entitled to expect from the Crowne Plaza Istanbul Asia. Should you be returning to Istanbul, we would be grateful if you would consider making your booking on our hotel again so that we could make all arrangements to make your stay even more comfortable and memorable. With kind regards. Yours sincerely, Murat DEMIRCIOGLU Front Office Manager Crowne Plaza Istanbul Asia

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Expedia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Front Office Manager on 2 Aug 2021
Sayın Misafirimiz, Crowne Plaza İstanbul Asia olarak otelimize yapmış olduğunuz puanlama – yorumunuzdan ötürü sizlere teşekkür ederiz. Değerlendirmeniz, hizmet kalitesi ve misafir memnuniyeti adına yaptığımız çalışmalarımızı daha da mükemmelleştirmek için bizlere cesaret vermektedir. Size yardımcı olabileceğimiz herhangi bir husus için bizimle doğrudan iletişime geçebilirsiniz. Saygılarımızla, Murat DEMIRCIOGLU Önbüro Müdürü Crowne Plaza İstanbul Asia

10/10 Excellent

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Front Office Manager on 2 Aug 2021
Dear Guest, We very much appreciate you taking the time and trouble to let us know of your experience. We are glad to hear that on this occasion we have provided you with the level of service which you deserve and are entitled to expect from the Crowne Plaza Istanbul Asia. Should you be returning to Istanbul, we would be grateful if you would consider making your booking on our hotel again so that we could make all arrangements to make your stay even more comfortable and memorable. With kind regards. Yours sincerely, Murat DEMIRCIOGLU Front Office Manager Crowne Plaza Istanbul Asia

10/10 Excellent

Sulaiman

Stayed 2 nights in Jan 2021
Response from Front Office Manager on 2 Feb 2021
Dear Guest, As Crowne Plaza Istanbul Asia, we would like to thank you for your rating – comment. Your evaluation encourages us to further refine our efforts on behalf of service quality and guest satisfaction. You can contact us directly for any issues we can assist you. Yours sincerely, Murat DEMIRCIOGLU Front Office Manager Crowne Plaza Istanbul Asia

8/10 Good

Faisal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine and nice 😊
Stayed 1 night in Dec 2020
Response from Front office manager on 6 Jan 2021
Dear Guest, As Crowne Plaza Istanbul Asia, we would like to thank you for your rating – comment. Your evaluation encourages us to further refine our efforts on behalf of service quality and guest satisfaction. You can contact us directly for any issues we can assist you. Yours sincerely, Murat DEMIRCIOGLU Front Office Manager Crowne Plaza Istanbul Asia

2/10 Terrible

Adel

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room servis verry veery bad The man whos come to tell me must biy my order now Verry nosie
Stayed 1 night in Nov 2020
Response from Front officr manager on 6 Jan 2021
Dear Guest, As Crowne Plaza Istanbul Asia, we would like to thank you for your rating – comment. Your comment is carefully evaluated to further refine our efforts on behalf of service quality and guest satisfaction. You can contact us directly for any issues we can assist you. Yours sincerely, Murat DEMIRCIOGLU Front Office Manager Crowne Plaza Istanbul Asia

10/10 Excellent

Flavio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best for business staying
Love this place
Stayed 12 nights in Sep 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Stayed overnight as a stopover as we were driving south the next day. We book a club room with lounge access for snacks and light refreshments. But we arrived just after 20:00 and the lounge was already closed. So the receptionist very kindly organise free meals to be sent to our room. The air conditioning was not work, so an engineer was called at 22:30 and promptly came to fix it.
Stayed 1 night in Aug 2020

8/10 Good

Jackie, London England

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay very much even though with Covid meant I had to wear a face mask all the time. A beautiful hotel with friendly staff. The breakfast was very good also. I will definitely come back when Covid has ended.
Stayed 7 nights in Aug 2020