Dedepasa Caddesi No:15 Viaport, Kurtkoy-Pendik, Istanbul, Istanbul
Reviews
9.0
Wonderful
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Very disorganized. The property is in the middle of nowhere. There’s a huge mall but nothing else to see or do. The reservations staff is very confused. He kept calling me about my reservation only to figure out that they had all the information. They called me about 6 to 8 times. Also people into the room all the time. Even if you put the do not disturb sign on, they still disturb you. I would never stay in this property again.
I had to make three different reservations. I’m attending an event that included two nights accommodation, but I arrived one night before and staying two nights. After when I checked in, I asked if I could stay in the same room for all three reservations. Eventually I was able to, but they were so disorganized they couldn’t figure it out for the longest time. They called me at least six times telling me I had to check out of my room. Very disorganized staff despite me having all of the information about the reservations I was very disappointed with the reception staff
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL - ASIA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Emre Akbulut
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL - ASIA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Emre AKBULUT Reception Manager
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL - ASIA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne PlazaSincerely, Emre AKBULUT Reception Manager
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL - ASIA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne PlazaSincerely, Emre AKBULUT Reception Manager
10/10 Excellent
Davit
3 Aug 2023
Davit
Stayed 1 night in Aug 2023
Response from Deniz Toplar on 15 Sept 2023
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL - ASIA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne PlazaSincerely, Emre AKBULUT Reception Manager
Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL - ASIA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne PlazaSincerely, Emre AKBULUT Reception Manager
Convenient and well maintained property with super staff. Special call out to the executive lounge manager who assisted me at breakfast and the concierge supervisor Firat who organized my airport transport!
A little dated but has all the mod cons you would expect from a Crown Plaza. Great location to SAW airport. Only 5 minutes in a cab at a cost of 30 Turkish Lira. Via Port Mall on your door step
Ebru
Stayed 1 night in Aug 2021
Response from Murat DEMIRCIOGLU on 23 Sept 2021
Dear Guest,
We very much appreciate you taking the time and trouble to let us know of your experience. We are glad to hear that on this occasion we have provided you with the level of service which you deserve and are entitled to expect from the Crowne Plaza Istanbul Asia. Should you be returning to Istanbul, we would be grateful if you would consider making your booking on our hotel again so that we could make all arrangements to make your stay even more comfortable and memorable. With kind regards. Yours sincerely,
Murat DEMIRCIOGLU
Front Office Manager
Crowne Plaza Istanbul Asia
Dear Guest,
We very much appreciate you taking the time and trouble to let us know of your experience. We are glad to hear that on this occasion we have provided you with the level of service which you deserve and are entitled to expect from the Crowne Plaza Istanbul Asia. Should you be returning to Istanbul, we would be grateful if you would consider making your booking on our hotel again so that we could make all arrangements to make your stay even more comfortable and memorable. With kind regards. Yours sincerely,
Murat DEMIRCIOGLU
Front Office Manager
Crowne Plaza Istanbul Asia
8/10 Good
Saleh
25 Aug 2021
Liked: Cleanliness, staff & service, amenities
Saleh
Stayed 5 nights in Aug 2021
8/10 Good
Salah
13 Aug 2021
Salah
Stayed 1 night in Aug 2021
Response from Murat DEMIRCIOGLU on 23 Sept 2021
Dear Guest,
We very much appreciate you taking the time and trouble to let us know of your experience. We are glad to hear that on this occasion we have provided you with the level of service which you deserve and are entitled to expect from the Crowne Plaza Istanbul Asia. Should you be returning to Istanbul, we would be grateful if you would consider making your booking on our hotel again so that we could make all arrangements to make your stay even more comfortable and memorable. With kind regards. Yours sincerely,
Murat DEMIRCIOGLU
Front Office Manager
Crowne Plaza Istanbul Asia
Great choice of location for the hotel. The reception room is spacious. The employees have a high level of respect. clean dining room
Zoher
Stayed 2 nights in Jul 2021
Response from Front Office Manager on 6 Aug 2021
Dear Guest,
We very much appreciate you taking the time and trouble to let us know of your experience.
We are glad to hear that on this occasion we have provided you with the level of service which you deserve and are entitled to expect from the Crowne Plaza Istanbul Asia.
Should you be returning to Istanbul, we would be grateful if you would consider making your booking on our hotel again so that we could make all arrangements to make your stay even more comfortable and memorable.
With kind regards.
Yours sincerely,
Murat DEMIRCIOGLU
Front Office Manager
Crowne Plaza Istanbul Asia
6/10 Okay
Verified traveller
Travelled with group
18 Jul 2021
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was clean and nice, but the bathroom smelled like sewage, we only stayed for one night, but it looked like that room wasn't used a lot because of the bad smell as soon as we got the water running. It was the only bad thing about our stay, the rest was nice and the staff were very friendly
Verified traveller
Stayed 1 night in Jul 2021
Response from Front Office Manager on 2 Aug 2021
Dear Guest,
We very much appreciate you taking the time and trouble to let us know of your experience.
We are glad to hear that on this occasion we have provided you with the level of service which you deserve and are entitled to expect from the Crowne Plaza Istanbul Asia.
Should you be returning to Istanbul, we would be grateful if you would consider making your booking on our hotel again so that we could make all arrangements to make your stay even more comfortable and memorable.
With kind regards.
Yours sincerely,
Murat DEMIRCIOGLU
Front Office Manager
Crowne Plaza Istanbul Asia
Sayın Misafirimiz,
Crowne Plaza İstanbul Asia olarak otelimize yapmış olduğunuz puanlama – yorumunuzdan ötürü sizlere teşekkür ederiz. Değerlendirmeniz, hizmet kalitesi ve misafir memnuniyeti adına yaptığımız çalışmalarımızı daha da mükemmelleştirmek için bizlere cesaret vermektedir.
Size yardımcı olabileceğimiz herhangi bir husus için bizimle doğrudan iletişime geçebilirsiniz.
Saygılarımızla,
Murat DEMIRCIOGLU
Önbüro Müdürü
Crowne Plaza İstanbul Asia
Dear Guest,
We very much appreciate you taking the time and trouble to let us know of your experience.
We are glad to hear that on this occasion we have provided you with the level of service which you deserve and are entitled to expect from the Crowne Plaza Istanbul Asia.
Should you be returning to Istanbul, we would be grateful if you would consider making your booking on our hotel again so that we could make all arrangements to make your stay even more comfortable and memorable.
With kind regards.
Yours sincerely,
Murat DEMIRCIOGLU
Front Office Manager
Crowne Plaza Istanbul Asia
10/10 Excellent
Sulaiman
23 Jan 2021
Sulaiman
Stayed 2 nights in Jan 2021
Response from Front Office Manager on 2 Feb 2021
Dear Guest,
As Crowne Plaza Istanbul Asia, we would like to thank you for your rating – comment. Your evaluation encourages us to further refine our efforts on behalf of service quality and guest satisfaction.
You can contact us directly for any issues we can assist you.
Yours sincerely,
Murat DEMIRCIOGLU
Front Office Manager
Crowne Plaza Istanbul Asia
Dear Guest,
As Crowne Plaza Istanbul Asia, we would like to thank you for your rating – comment. Your evaluation encourages us to further refine our efforts on behalf of service quality and guest satisfaction.
You can contact us directly for any issues we can assist you.
Yours sincerely,
Murat DEMIRCIOGLU
Front Office Manager
Crowne Plaza Istanbul Asia
The room servis verry veery bad
The man whos come to tell me must biy my order now
Verry nosie
Adel
Stayed 1 night in Nov 2020
Response from Front officr manager on 6 Jan 2021
Dear Guest,
As Crowne Plaza Istanbul Asia, we would like to thank you for your rating – comment. Your comment is carefully evaluated to further refine our efforts on behalf of service quality and guest satisfaction.
You can contact us directly for any issues we can assist you.
Yours sincerely,
Murat DEMIRCIOGLU
Front Office Manager
Crowne Plaza Istanbul Asia
Stayed overnight as a stopover as we were driving south the next day. We book a club room with lounge access for snacks and light refreshments. But we arrived just after 20:00 and the lounge was already closed. So the receptionist very kindly organise free meals to be sent to our room. The air conditioning was not work, so an engineer was called at 22:30 and promptly came to fix it.
I enjoyed my stay very much even though with Covid meant I had to wear a face mask all the time. A beautiful hotel with friendly staff. The breakfast was very good also. I will definitely come back when Covid has ended.