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Substandard. Maintenance needed to the rooms. Reception locked and cursory greeting. Would not stay there again.
Deborah
Stayed 2 nights in Dec 2023
Response from tracy on 24 Jan 2024
Thank you for taking the time to write your review Deborah. The reception was locked until 2 o'clock , this is over the Xmas period and a notice was on the door to indicate public holidays and when the office would be open. Staff like to spend time with their family over the break so we where running on a skeleton staff. As far as maintenance goes, any issues we would like to know ASAP. We take pride in the Motel, all cleaning and maintenance is very well managed. Hope you enjoyed the rest of your stay in NZ and you have had safe travels.
This property is easy to find, convenient to mossy things and very comfortable to stay in. The staff are really helpful. We have stayed here several times when visiting Invercargill.
Stephanie
Stayed 4 nights in Nov 2023
Response from tracy on 2 Dec 2023
Thank you for your review Stephanie, looking forward to having you stay with us next time.
The armchairs you felt like you were sitting on the springs. Although for some people a spa would be nice but the bath was too high to get into to have a shower. Maybe offer the options to the guests. The bed was very comfortable.
Gayleen
Stayed 1 night in Sep 2023
Response from tracy on 28 Sept 2023
Thank you for your feedback..your confirmation would have informed you it included the spa! we would have been happy to change your room if you had come across to the office!. Sorry you felt the armchairs where not comfortable they are only 3 years old and we haven't had any other complaints before. Bed is amazing this is new so very happy you enjoyed it. Thank you again.
6/10 Okay
David
Business traveller, Travelled with partner
26 Sept 2023
Convenient location, nice people. But the bed was terribly uncomfortable. And that is the most important thing about where you stay.
David
Stayed 1 night in Sep 2023
Response from tracy on 26 Sept 2023
Thank you david for your feedback, that's the first time in 5 years I have had anybody say about the beds, all reviews are the total opposite!. I see you slept in the single bed and as you are tall this may have restricted you a bit. I pride myself on the beds , the mattress are flipped and cleaned as of MF instructions all beds have feather toppers to help with comfort! I will look at both beds in this room but I know they have been replaced . We appreciate your feedback.
From the first smile at reception this motel just had the little extras that made our stay an excellent experience. The rooms were clean, equiped with everything we needed and more. Easy parking and close to shops and Queens park. Highly recommended
Gary
Stayed 1 night in Feb 2023
Response from tracy on 1 Mar 2023
Thank you Gary, pleasure to have you stay with Bella Vista.
Pleasant stay in Invercargill.
Michelle was lovely,
Friendly and helpful staff. Clean and warm rooms, daily housekeeping. Convenient Location, close to all amenities and the city.
Thankyou again :)
Verified traveller
Stayed 6 nights in Jun 2022
Response from tracy on 22 Jun 2022
Thank you....Michelle is great pleased you enjoyed your stay. See you again soon.
The only problem was the curtain shower . Even on the lowest pressure the water covered almost the whole bathroom floor. It was what is termed a wet floor and the outlet very close to the toilet. We had to use nearly all the towels to mop up after showering . My son Paul had another unit with a cabinet shower and of course these contain the water . I was in unit 2 (84 year) My son in unit 10. Apart from that annoying feature all else was good. Had we stayed more than one night I would have asked for another unit with improved bathroom facilities. Couldn't go through the process of having another shower next morning before leaving to travel north.
TREVOR
Stayed 1 night in Nov 2021
Response from tracy on 23 Nov 2021
Hello Trevor...yes units 1 and 2 are open wet shower floors as they are diabled units..The shower curtain is a full circle around the shower,sadly some people turn the shower on before pulling the curtain, we have the most amazing pressure so it can spread well. The drain is in the floor to catch all water and you are supplied with 2 floor mats..Sorry you found the shower hard work .Hope the rest of your travels goes well.
Close to city, warm and most importantly, excellent shower and comfortable bed.
Verified traveller
Stayed 4 nights in Jul 2021
Response from trac on 3 Aug 2021
Thank for your review, we appreciate your time.
Yes love our showers also.....
10/10 Excellent
Verified traveller
Travelled with partner
18 Jun 2021
Liked: Cleanliness, staff & service
Very clean and warm
Nice staff
Verified traveller
Stayed 1 night in Jun 2021
Response from trac on 22 Jun 2021
Thank you for your kind words...pleased yu enjoyed yur stay
2/10 Terrible
Verified traveller
Travelled with partner
1 Jun 2021
Liked: Property conditions & facilities
Disliked: Amenities
Room advertised with bath. No bath in room. We paid an extra $30 over other motels to get a bath, required for back issues. Very disappointed. Will not stay there again.
Verified traveller
Stayed 1 night in May 2021
Response from trac on 2 Jun 2021
Hi Karene Senior, you booked this room on line with Expedia...Your satisfaction is up most improtant to me and I told you i would love to have upgraded but the spa rooms were all occupied. As i explained the booking come in on our system in the room you choose which was a COMPACT. How you booked this and how it enters the system has nothing to do with BV...any last minute bookings are a higher price, again I will apologise that I couldnt upgrade you to the spa .
10/10 Excellent
Verified traveller
29 May 2021
Liked: Cleanliness, staff & service
Bella Vista,Invercargill,Great facilities, had everything you wanted ,management & staff were very friendly and helpful , highly recommended,
Verified traveller
Stayed 3 nights in May 2021
Response from trac on 2 Jun 2021
Thank you so much for your kind words...Hope the weather picked up for you on your next stop.
Attitude at reception on checkin could have been more friendly
Verified traveller
Stayed 1 night in May 2021
Response from trac on 17 May 2021
Sorry to read your checkin experience! past reviews have proven this is not usually the case here at Bella Vista!
I hope you enjoyed the rest of your stay.
Noisy at daytime from nearby road noisy from room upstairs
Stefan
Stayed 2 nights in Apr 2021
Response from Rachael on 20 Apr 2021
Thank you , we are located close to the city centre which is under constrcution, and a guest from room 7 proved to be very noisy in his room and on his video phone calls in the car park disrupting other guests that weekend.We are sorry you experienced this, hope your wedding weekend went well.
Thank you for your score...enjoy the rest of your Travels.
10/10 Excellent
Tony, Wellington
Travelled with partner
23 Oct 2020
Liked: Staff & service, amenities
Excellent location with very helpful staff. Tracy went the xtra distance during our stay, helping us with some storage issues when we went to Stewart Island.
Tony
Stayed 1 night in Oct 2020
Response from trac on 29 Oct 2020
Was fantastic to meet you guys, the pleasure was mine and really happy the weather played its part..