Iron/ironing board, free WiFi, bed sheets

Reviews of Motel 6 Indianapolis, IN - South

2 out of 5
Motel 6 Indianapolis, IN - South
4585 South Harding Street, Indianapolis, IN

Reviews

4.4
Rating 10 - Excellent. 40 out of 401 reviews" "
Rating 8 - Good. 41 out of 401 reviews" "
Rating 6 - Okay. 60 out of 401 reviews" "
Rating 4 - Poor. 48 out of 401 reviews" "
Rating 2 - Terrible. 212 out of 401 reviews" "

4.4/10

Cleanliness

5.8/10

Staff & service

3.6/10

Amenities

4.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Crystal

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower did not work in my room..the front desk told me to come to the lobby when I was ready to shower and she would take me into another room to shower. Didn’t even offer to change my room..worst motel I’ve been to in Indy
Stayed 2 nights in Mar 2024
Response from Manager on 26 Apr 2024
Hello Crystal, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will share it with our team for improvement. Our staff aims to provide solutions promptly, and we regret if we fell short in your case. Your comments are valuable for our ongoing efforts to enhance our services for all guests.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The other guests were friendly and joined in our eclipse party.
Stayed 2 nights in Apr 2024
Response from Manager on 10 Apr 2024
Hello James,We're thrilled to hear that you enjoyed the company of our friendly guests during the eclipse party! It's wonderful when our guests come together to create memorable experiences. Your positive feedback is greatly appreciated.

10/10 Excellent

Keimya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 18 Mar 2024
Hello Keimya,We're thrilled to hear you had a wonderful experience at our hotel! If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back soon for another fantastic stay!

2/10 Terrible

Adam

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was about as dorty as the shed where you store a lawnmower. Smelled like a sewer. Counted at least 10 different shoe treads in the dirt on the floor. Nothing had ever been wiped down. Toilet and shower looked like a murder scene. Guy at check-in was rude as could be. Disgusting place. They should pay people to spend a night here. Oh, almost forgot the constant drug traffic in the parking lot. Bonus points for highest number of prostitution acts per hour in indiana. This place is awful. Do not stay here.
Stayed 1 night in Feb 2024
Response from Manager on 5 Mar 2024
Hello Adam, We regret to hear about your experience and the observations you made during your stay. We take cleanliness and guest interactions seriously and will address your concerns internally. Your feedback is valuable for our improvement. Thank you for sharing your thoughts with us.

2/10 Terrible

Brandon

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Found a broken syringe in the parking lot. My initial check of my room went well. I left and went to enjoy all star weekend and came back later to find a bed bug on my pillow! We got our things and left immediately! Luckily I took my belongings with me the first time we left or they would have hitched a ride home !
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Brandon, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Seantez

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Seantez,We are glad to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience at our hotel.

6/10 Okay

Elijah

Travelled with partner
Disliked: Cleanliness, amenities
Good for what it is. Not somewhere I would stay long term, but a good place to rest your head for a night. Feels relatively safe, maintains decent cleanliness.
Stayed 1 night in Feb 2024
Response from Manager on 3 Feb 2024
Hello Elijah,Thank you for choosing to stay with us and for sharing your feedback. We're glad to know that you found our hotel to be a good place to get a good night's rest and that you felt relatively safe during your stay. We appreciate your observation on our decent cleanliness. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Ke

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worse motels I have stayed in. When I arrived my door was already open, the room smelled of cat pee, there was something wrong with the a/c unit which caused it to make this horrible screeching sound all night, bathroom was filthy, and on top of all of that my room had no hot water. I voiced my concerns with the front desk, they apologized and offered me access to a different room so that I could take a hot shower. Unfortunately I had to be at work and this inconvenience didn’t solve anything. This is absolutely unacceptable. I will be reaching out to corporate because paying $60 for a smelly, filthy room with no hot water is not ok.
Response from Manager on 3 Feb 2024
Hello Ke, Thank you for sharing your feedback with us, and please accept our sincere apologies for the issues you experienced during your stay. We are disappointed to learn about the cleanliness and maintenance concerns you encountered in your room. Your comments have been shared with the relevant departments for review and improvement. We understand that the offer to move to a different room was not an ideal solution for you, and we apologize for any inconvenience caused. We encourage you to reach out directly to our corporate team to further discuss your concerns. Your satisfaction is important to us, and we appreciate your feedback as it helps us enhance the guest experience.

4/10 Poor

Margaret

Business traveller
Disliked: Amenities
Most run down Motel 6 I‘ve ever stayed in.
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Margaret, We apologize for any inconvenience you may have experienced during your stay. Our team is constantly working to improve the quality of our property. If you have any specific feedback, we encourage you to share it with our management team for further review.

4/10 Poor

Tim

Travelled with partner
Disliked: Amenities, property conditions & facilities
The shower was stuck on cold all week, also looked like it had been pulled out of a fallout game and the heater was stuck making a terrible screeching noise every 3-5 mins for about a minute or two. No public transport or footpaths nearby. Would only recommend if as last resort option
Stayed 4 nights in Jan 2024
Response from Manager on 23 Jan 2024
Hello Tim, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. We appreciate your feedback, as it allows us to continually improve our facilities. Your comments have been shared with our team for review. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

6/10 Okay

Cynthia, Mt Juliet

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
PROS: easy access to downtown and convention center, room was warm during negative 15° weather and no bed bugs. CONS: upon check-in first room had the door open and only one bed on first level. I requested two bed non-smoking with microwave and fridge. They gave us a room with two beds no fridge or microwave and smelled like smoke! Tried another room and it was even worse. We stuck with the room we had and sprayed air freshener all weekend but hair and clothes still smelled like we were at a bar. We were next to a truck stop and didn't feel very safe. On the last night we were there My daughter killed a bug on the wall. Then I went to use the bathroom and also killed a bug... After inspecting it closer I realized it was a cockroach! We checked out the next day. At least we didn't have bed bugs and we were warm but I won't stay there again.
Stayed 3 nights in Jan 2024
Response from Manager on 20 Jan 2024
Hello Cynthia,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We strive to meet all our guests' requests, and we regret if your room did not meet your expectations. We will share your concerns with our team to ensure improvements are made. If you have any further questions or concerns, please reach out to our management team directly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Brandon,We're sorry to hear that your stay did not meet your expectations. We value feedback and would appreciate it if you could reach out to us directly to discuss your concerns. We hope to have the opportunity to make it right.

10/10 Excellent

Gurwinder

Business traveller
Good
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Gurwinder,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

Eugene

Business traveller
Disliked: Property conditions & facilities, room comfort
Be careful watch your things an surroundings
Stayed 1 night in Dec 2023
Response from Manager on 16 Dec 2023
Hello Eugene, Thank you for bringing this to our attention. The safety and security of our guests are of utmost importance to us. We constantly strive to maintain a secure environment, and we appreciate your feedback. We encourage all guests to remain vigilant and report any suspicious activity to our staff. Your valuable input helps us to enhance our services and ensure a pleasant stay for future guests.

4/10 Poor

Rod

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
noisy but the biggest thing property is in desperate need of a remodel.
Stayed 1 night in Dec 2023
Response from Manager on 13 Dec 2023
Hello Rod, Thank you for sharing your feedback on your recent stay with us. We apologize for any inconvenience caused by noise during your stay. We appreciate your suggestion for a remodel, as we constantly strive to improve our facilities. We hope you had an overall satisfactory experience and would love the opportunity to welcome you back in the future.

4/10 Poor

Gregory

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It is in the middle of a truck stop. Tractors and trailers in multiple states of movement surrounded the property with the sound of all of them idling constantly. A lot of miscellaneous people hanging around with apparently nothing better to do. Photo of hotel must have been taken with a lot of effort to move everyone, or very old.
Stayed 2 nights in Dec 2023
Response from Manager on 10 Dec 2023
Hello Gregory,Thank you for taking the time to provide us with your feedback. We apologize for any inconvenience caused by the surrounding truck stop. As a hotel, we strive to provide a comfortable and relaxing stay for all our guests. We appreciate your observations and will take them into consideration for future improvements.

2/10 Terrible

Brandon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, muddy animal footprints on bedding, tub was disgusting and there were tons of bedbugs
Response from Manager on 10 Dec 2023
Hello Brandon,We apologize for any inconvenience you experienced during your stay. Cleanliness is of utmost importance to us, and we take your feedback seriously. We encourage you to reach out to our management team directly so they can address your concerns and assist you further. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you again in the future.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Needs work
Hotel needs serious updating and repair. Vent was half off in bathroom and tp dispenser was hanging on wall by 1 screw. The receptionist gave us a room key for the double queen room i reserved but it was occupied, returned to desk and got 2 single rooms in place. Beds were a hard memory foam and not very comfortable but it worked in a pinch.
Stayed 1 night in Dec 2023
Response from Manager on 6 Dec 2023
Dear Guest, Thank you for your feedback and for choosing our hotel. We appreciate your comments and apologize for any inconvenience caused during your stay. We have duly noted your concerns regarding the bathroom vent and toilet paper dispenser, and will address these issues promptly. We apologize for the mix-up with the room keys and appreciate your understanding. Your feedback regarding the beds will also be taken into consideration for future improvements. We hope to welcome you back in the future for a more comfortable experience.

2/10 Terrible

Verified traveller

Wouldn’t recommend
Room smelled horrible, shower was gross and dirty, beds were gross, tv had no remote couldn’t watch tv, fridge didn’t work.
Stayed 1 night in Dec 2023
Response from Manager on 6 Dec 2023
Dear Guest, We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We assure you that we take cleanliness and comfort seriously. We encourage guests to contact our management to address any concerns during their stay.

2/10 Terrible

Kathryn

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Manager on 15 Nov 2023
Hello Kathryn, Thank you for taking the time we apologize for any inconvenience you encountered during your stay. We would appreciate if you reach out and share your comments with our management team for further review and improvement.

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Hello Jesus,Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced during your stay. We value your feedback and will use it to improve our services. Please feel free to contact our management team directly to further discuss your concerns.

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Started off bumpy ended up best stay
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello Nicole,Thank you for sharing your feedback with us. We appreciate hearing about your experience and are glad to hear that your stay improved. We strive to provide the best possible service and will use your comments to further enhance our guest experience. We hope to welcome you back in the future for an even better stay.

2/10 Terrible

Issabella

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 5 Nov 2023
Hello Issabella,We are sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and will use it to improve our services. If you would like to further discuss your concerns, please reach out to our management team. Thank you for choosing our hotel and we hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Delisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Manager on 21 Oct 2023
Hello Delisa,Thank you for your positive feedback! We strive to provide excellent service to all of our guests. We hope to welcome you back soon!

2/10 Terrible

Jamal

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was filthy the mattress had holes and was dirty tub was disgusting I did not stay at this property
Stayed 2 nights in Oct 2023
Response from Manager on 11 Oct 2023
Hello Jamal, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

2/10 Terrible

Casey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Im not sayijg the property was unsafe, but it surely felt that way. There were cigarette burns in the comforter and tons of bugs in the room. We tried to suck it up and check out a second room. It was just as bad. There was mold by the nightstands and behind the bed. The front desk employee was fine, but very nonchalant. We wound up leaving and staying at a totally different hotel. I do not recommend staying at this motel 6 at all. Even the pictures on their site are doctored and fake.
Stayed 1 night in Oct 2023
Response from Manager on 7 Oct 2023
Hello Casey,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

2/10 Terrible

Stacey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
Hello Stacey,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

2/10 Terrible

PHYLLIS

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was fine enough and helpful. The entire property was very dirty, the tub was disgusting, no toilet paper holder, no working light in the bathroom. Dingy towels.
Stayed 1 night in Sep 2023
Response from Manager on 21 Sept 2023
Hello PHYLLIS ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

10/10 Excellent

Camille, Indianapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was only 1 night but extremely excellent staff but the price was a little bit higher than I expected. Got only one night
Stayed 2 nights in Sep 2023
Response from Manager on 16 Sept 2023
Hello Camille,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our staff and price. We hope to see you again to deliver you with a 5 star experience.

2/10 Terrible

Rudolf

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again staying at a Motel 6 because of what we experienced here. ive stayed in some pretty low budget motels before but this one couldn't even meet a minimal standard of low budget. Non-smoking room stunk of cigarettes, burn holes and stains all over the blankets, very beat up furniture w burn marks, scratches and stains, ratty curtains, unbelievably grimey stained bathtub. and the area is super sketchy as well, lots of unsavory looking characters lurking around. we had to leave immediately and book something else.
Stayed 1 night in Sep 2023
Response from Manager on 16 Sept 2023
Hello Rudolf ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 Okay

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Bring yourself an extra pillow. Theirs are terrible. Wifi at the motel is a joke. I could login to the truck stop free wifi that was across the street and got better speed.
Stayed 2 nights in Sep 2023
Response from Manager on 13 Sept 2023
Hello LeeI sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that youve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So we get dnr which is do not rent and then trespassed from there from supposedly hiding cats when it clearly stats on their policy that the allow animals
Stayed 2 nights in Sep 2023
Response from Manager on 14 Sept 2023
, Dear Guest, Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 10 Sept 2023
Dear Guest,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Anika

Stayed 4 nights in Sep 2023
Response from Manager on 9 Sept 2023
Hello Anika,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Okay

Michael

Liked: Staff & service
Lo price, low return.
". . . Leave the light on for ya." Oops, yeah, right outside the window with ineffectual curtain. Taco truck blocking the parking lot entry. Flying J truck stop overloaded, stacking up the drive out of the lot. Music blaring all night. Terrible insulation. Lousy water pressure in the shower. Tiny bathroom door didn't close well. Phone didn't work. Missed wake up call. No coffee maker in room or lobby. Laurie, at the desk was very nice, though. Personable. Helpful with directions. Overall, worthy most of the meager price. Ya want bare bones accommodation close to airport, this is the joint.
Stayed 1 night in Aug 2023
Response from Manager on 4 Sept 2023
Hello Michael,It means so much to have earned your business. We appreciate the feedback regarding our parking and your comments about our price. I hope that we will impress you with exemplary service during future visits.

8/10 Good

Huang

Travelled with family
Liked: Cleanliness
The original room we checked-in was smelly, but the staff was able to let us change another room.
Stayed 1 night in Aug 2023
Response from Manager on 19 Aug 2023
Hello Huang,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff as well as our room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Terrible

Morgan

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is a LAST minute hotel for me and my family. There was black mold in the bathroom. Burn holes in both sheets on both beds. Holes were in the walls. There wasnt even a light switch in the bathroom! The curtain rod was about to fall off the wall so there was water everywhere. The floors never get mopped because my feet were black after 10 mins of walking on the floor. They gave us ONE rag to basically share. And we saw a baby roach crawling on the shower wall. Please fix these issues. This is now a hazardous hotel with the mold alone.
Stayed 1 night in Aug 2023
Response from Manager on 15 Aug 2023
Hello Morgan, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

John

Stayed 3 nights in Aug 2023
Response from Manager on 27 Aug 2023
Hello John,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

Samantha

Disliked: Cleanliness, property conditions & facilities, room comfort
There were dirty needles and the room was nasty. The air didnt work in the first room and there was blood on the sheets. The shower was covered in black mold
Stayed 1 night in Jul 2023
Response from Manager on 7 Aug 2023
Hello Samantha,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

4/10 Poor

Maria

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cigarette burns in mattress and flies in the room
Stayed 1 night in Aug 2023
Response from Manager on 4 Aug 2023
Hello Maria,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

2/10 Terrible

Folorunso

Business traveller
Disliked: Cleanliness, staff & service, amenities
The worst hotel ever in the history of mankind . Poor management services .
Stayed 1 night in Aug 2023
Response from Manager on 5 Aug 2023
Hello Folorunso, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Good

Peter

Stayed 1 night in Jul 2023
Response from Manager on 25 Aug 2023
Hello Peter,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 3 Aug 2023
Hello Christopher, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You get what you pay for, this is a cheap hotel in a not-great part of town nestled behind a truck stop. If you're not afraid of poor people you'll be fine, just be smart. Earns an extra star just because the price is right.
Stayed 3 nights in Jul 2023
Response from Manager on 1 Aug 2023
Hello James, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made. I would like to apologize for not exceeding your expectations and for the inconvenience this caused you. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our services to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

2/10 Terrible

eric

Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty .. every room smells like dog .. I couldn’t stay it was horrible!! I mean no way . Gross gross gross
Stayed 1 night in Jul 2023
Response from Manager on 25 Jul 2023
Hello eric, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

vonesha

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room wasn't thoroughly cleaned. Someone's underwear was on the shower curtain. We got locked out of our room after coming on and out throughout the day and had to wait on the front desk to let us in.
Stayed 1 night in Jul 2023
Response from Manager on 18 Jul 2023
Hello vonesha, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

KATTY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice remodeled room, ultra comfortable mattress, clean. Room was very happy Especially for the price. Will definitely stay here again when working in this area.
Stayed 1 night in Jul 2023
Response from Manager on 15 Jul 2023
Hi Katty,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

4/10 Poor

R

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The air conditioning system was broken
Stayed 1 night in Jun 2023
Response from Manager on 13 Jul 2023
Hello Guest, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

2/10 Terrible

Billy

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
1st of all my reservation was in someone else's name not mine. I did not set it up that assume it was your company. That did that you're dead and the place is very unsafe and dirty
Stayed 1 night in Jun 2023
Response from Manager on 27 Jun 2023
Hello Billy,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terrible

Jordan

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on 23 Jun 2023
Hello Jordan, Hello Jordan, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.