Firstly, thank you for taking the time to share your feedback with us. We genuinely appreciate your insights as they contribute to our ongoing efforts to enhance our services.We're delighted to hear that Richard provided outstanding service during breakfast. We will make sure to pass on your compliments to him; such recognition is truly motivating for our team.We appreciate your positive remarks about the facility, and we hope that despite the challenges you encountered, you were able to enjoy your overall stay with us. Please know that your feedback is invaluable to us, and we are committed to making the necessary improvements to provide a more enjoyable experience for our guests.If you have any further details or specific incidents you'd like to share, please feel free to reach out to us directly. We value your input and would welcome the opportunity to make amends.Once again, thank you for choosing our establishment, and we hope to have the chance to welcome you back for a much-improved experience in the future.Warm regards,

We are genuinely thrilled to hear about your positive experience at our Holiday Inn in Carmel.Your kind words about the safety, tranquility, and the exceptional service provided by our staff during check-in and check-out warm our hearts. We take great pride in creating a welcoming and comfortable environment for our guests, and it's truly rewarding to know that our efforts have contributed to making your stay enjoyable.Thank you for recommending our hotel to others. Knowing that you would suggest our establishment to friends and family is the highest compliment we could receive. We are pleased to be located near fantastic restaurants and shopping, providing our guests with a convenient and enjoyable experience.We appreciate your loyalty to the Holiday Inn brand and are grateful for the opportunity to be a part of your positive travel memories. If there's anything specific that stood out to you during your stay or any suggestions you have for us, please don't hesitate to share.Looking forward to welcoming you back for many more exceptional stays in the future!