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Reviews of Fairfield Inn & Suites by Marriott Indianapolis Carmel

2.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 325 out of 418 reviews" "
Rating 8 - Good. 74 out of 418 reviews" "
Rating 6 - Okay. 8 out of 418 reviews" "
Rating 4 - Poor. 7 out of 418 reviews" "
Rating 2 - Terrible. 4 out of 418 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, updated, friendly staff, breakfast buffet (so yummy), closely located to everything!! We loved walking the area….very beautiful and felt extremely safe!!
Stayed 1 night in May 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay this is our 4th stay here.
Stayed 1 night in May 2024

10/10 Excellent

Katerina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kelly on 17 Apr 2024
Dear valued guest,Thank you so much for taking the time to rate our hotel, the Fairfield by Marriott Indianapolis Carmel, a perfect score of 5 out of 5 on Expedia. We are thrilled to hear that you had such a positive experience during your stay with us. Your feedback means the world to us and we truly appreciate your support. We hope to welcome you back again soon for another exceptional stay. Warm regards, Kelly Forner

10/10 Excellent

Jannell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kelly on 17 Apr 2024
Dear valued guest,Thank you so much for taking the time to rate our hotel, the Fairfield by Marriott Indianapolis Carmel, a perfect score of 5 out of 5 on Expedia. We are thrilled to hear that you had such a positive experience during your stay with us. Your feedback means the world to us and we truly appreciate your support. We hope to welcome you back again soon for another exceptional stay. Warm regards, Kelly FornerGeneral Manager

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kelly on 16 Apr 2024
Dear Valued Guest, Thank you so much for taking the time to leave us such a glowing review on Expedia! We are thrilled to hear that you enjoyed your stay at Fairfield by Marriott Indianapolis Carmel and that we were able to meet your expectations. We strive to provide top-notch service and accommodations to all of our guests, and it is always rewarding to receive positive feedback like yours. Your kind words truly mean a lot to us, and we hope to welcome you back again soon for another fantastic stay.Thank you once again for choosing to stay with us and for sharing your experience with the Expedia community. We appreciate your support and look forward to serving you again in the future.Warm regards,The Team at Fairfield by Marriott Indianapolis Carmel

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
a great three star hotel. clean and feels safe
Stayed 2 nights in Mar 2024
Response from Kelly on 21 Mar 2024
Dear valued guest, Thank you for taking the time to share your feedback with us! We are delighted to hear that you found our hotel to be great, clean, and safe during your stay. We take pride in maintaining a high standard of cleanliness and providing a safe environment for all of our guests. It is always our goal to exceed expectations and we are thrilled that you had a positive experience with us. We hope to welcome you back to our hotel in the future!Best Regards, Kelly FornerGeneral Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelly Forner on 21 Mar 2024
Dear valued guest, I wanted to take a moment to thank you for taking the time to rate our hotel, Fairfield by Marriott Indianapolis Carmel, with a perfect score of 5 out of 5. We truly appreciate are delighted to hear that you had a wonderful experience during your stay with us.Our team works tirelessly to provide exceptional service and create a comfortable and welcoming environment for all our guests, and it is always rewarding to receive positive feedback like yours. Your satisfaction is our top priority, and we are thrilled that we were able to meet and exceed your expectations.Thank you once again for your glowing review. We truly appreciate your support and look forward to serving you again soon.Warm regards,Kelly Forner General Manager

2/10 Terrible

Amy

Stayed 1 night in Feb 2024
Response from Kelly on 21 Mar 2024
Dear valued guest,Thank you for taking the time to leave a review of your recent stay with us. We are disappointed to see that you rated your experience as a 1 out of 5 but did not provide any specific feedback on what may have led to your dissatisfaction. We value all feedback from our guests as it helps us to improve our services and amenities for future visits.If you would be willing to share more details about your stay, we would love to hear what we could have done better to make it a more enjoyable experience for you. Please feel free to reach out to us so that we can better understand your concerns and work towards a resolution.Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Kelly Forner General Manager

10/10 Excellent

Beth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and the property was clean. Nice place to stay in Carmel.
Stayed 1 night in Feb 2024
Response from Kelly Forner on 14 Feb 2024
Dear Valued Guest, Thank you for taking the time to share your experience with us! We are thrilled to hear that you found our staff welcoming and that you enjoyed the cleanliness of our property. We strive to provide a comfortable and accommodating stay for all of our guests, and we are glad to hear that we succeeded with your visit. We hope to welcome you back to Carmel soon!Best Regards,

10/10 Excellent

Carol, Fort Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was friendly and helpful - particularly with dining options and directions. The location was nice and quiet while still being near the places we were going.
Stayed 1 night in Jan 2024
Response from Kelly Forner on 14 Feb 2024
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that our front desk staff was able to assist you with dining options and directions during your stay. We are also delighted that you found our location to be nice and quiet while still being conveniently located near the places you needed to visit. We hope to welcome you back again in the future!

10/10 Excellent

Russet

Stayed 1 night in Feb 2024
Response from Kelly on 21 Mar 2024
Dear Valued Guest, Thank you so much for the perfect rating! We are thrilled to hear that you had a wonderful experience during your stay with us. We truly appreciate your feedback and hope to welcome you back to our hotel in the near future. Thank you for choosing to stay with us!Best Regards, Kelly Forner General Manager

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very large group staying (20 or so who attended college together 40 years ago) in town for a Celebration of Life and we basically took over (after being given permission) the dining area in the evening, bringing our coolers and some food so we could all be together and catch up. We all appreciated being given the go-ahead to be able to gather there. Thank you!!
Stayed 1 night in Jan 2024
Response from Kelly Forner on 14 Feb 2024
Thank you so much for choosing to stay with us during such a significant event. We are glad that we were able to accommodate your large group and provide a space where you could all come together to celebrate and reminisce. It warms our hearts to hear that you appreciated our flexibility and hospitality. We hope that you all had a memorable and meaningful time together, and we send our condolences for your loss. Thank you again for your kind words.

10/10 Excellent

RON

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kelly on 21 Mar 2024
Dear valued guest, Thank you for taking the time to rate our hotel, Fairfield Carmel, a perfect 10 out of 10. We truly appreciate your feedback and are delighted to hear that you had a wonderful experience during your stay with us.Your positive rating means a lot to us and serves as a great motivation for our team to continue providing excellent service to all our guests. We strive to create a comfortable and enjoyable stay for everyone who walks through our doors, and it is always rewarding to receive such positive feedback.We hope to have the pleasure of welcoming you back to Fairfield Carmel in the future. If there is anything else we can do to further enhance your experience, please do not hesitate to let us know.Thank you once again for your kind rating and for choosing to stay with us.Warm regards,Kelly FornerGeneral Manager

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Kelly Forner on 14 Feb 2024
Thank you so much for the fantastic review and for choosing to stay with us at Fairfield Carmel! We are thrilled to hear that you had a memorable experience with us. Our team works hard to provide exceptional service and ensure that our guests have a comfortable and enjoyable stay. We look forward to welcoming you back again in the future!

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean No issues at all
Stayed 2 nights in Dec 2023

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023

10/10 Excellent

Rhonda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Stayed 1 night in Nov 2023

10/10 Excellent

Keith

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all the way around.
Stayed 1 night in Nov 2023

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very pleasant.
Stayed 1 night in Nov 2023

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & Clean. Great customer service (front desk), very friendly! Walking distance to night life.
Stayed 1 night in Nov 2023

4/10 Poor

Tracy

Liked: Cleanliness, room comfort
Disliked: Staff & service
Thin walls
The walls were sonthin that I could hear every word of a phone conversation next door. Then I could hear him snoring all night through the walls. Awful.
Stayed 1 night in Sep 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Sep 2023

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast wasn't great. Eggs and sausage seemed fake...
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia is the problem. Expedia cancelled my reservation and I didn’t have a room. Never will I I use Expedia again.
Stayed 1 night in Aug 2023

10/10 Excellent

Rhonda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel. Would stay again
Stayed 1 night in Aug 2023

8/10 Good

Merle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Lily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Aug 2023

6/10 Okay

Louisa

Stayed 2 nights in Aug 2023

2/10 Terrible

Sara

Stayed 1 night in Aug 2023

10/10 Excellent

haley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great-clean, comfortable bed. The front desk attendants were very friendly when we checked in late after a concert. Nice area.
Stayed 1 night in Aug 2023

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Great amenities and room for the price
Stayed 1 night in Aug 2023

10/10 Excellent

Susan, Las Vegas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very professional and friendly, the property and rooms were all immaculately cleaned and cared for.
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking lot space!
Parking is the only issue as the day goes on. Everything else is great!
Stayed 5 nights in Jul 2023

10/10 Excellent

Cindy

Stayed 1 night in Jul 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Close to family in Carmel. Great staff, everthing new and clean. Nice workout space. Good breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Susan Del

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Staff was great!
Stayed 1 night in Jun 2023

4/10 Poor

Tina

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Property was selected due to proximity to event, brand and claim of “family friendly” Apart from noise of general foot traffic (room was adjacent to ice machine), walls were thin and outside street traffic was considerable. The bathroom was in a state of disrepair, with a calcified shower head, fixtures pulling away from vinyl surround and visible water damage on ceiling. Also, no stopper or plug for the tub made bathing little ones difficult.
Stayed 1 night in Jun 2023

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It really depends on other guests.
The hotel is clean and conveniently located. The staff are great. We chose this hotel because it had excellent reviews. But our stay did not go as we had expected. We stayed there for three nights, and for the first two, there were a bunch of children screaming and running around well after 11 pm. They were in some kind of sport teams. The parents were there too, but they did not keep their children quiet. Right outside, teenagers were playing balls. The noise did not stop even after midnight. I met other guests complaining about the late night noises as well in the elevator. The staff tried to address this, and they were very responsive when I contacted them. There were just too many people without manners for them to keep it under control.
Stayed 3 nights in Jun 2023

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest Fairfield Inn’s I’ve ever stayed at. Thank you!
Stayed 3 nights in Apr 2023

10/10 Excellent

Carol, Evanston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and a lovely staff and breakfast experience!
Stayed 1 night in Apr 2023

10/10 Excellent

Bill

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Friendly clean that’s all I need, and you guys are much better than that.
Stayed 1 night in Apr 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in great area. Did not like unexpected charges for the ViFi.
Stayed 2 nights in Apr 2023

10/10 Excellent

Nita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

John, Elk Grove Village

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty. Pool a little cold.
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
Convenient, clea, quite, with a welcoming, attentive staff. Would happily recommend.
Stayed 1 night in Mar 2023