Inns in India

"Not our first stay here, but probably my longest. We trust Shangri-La Eros and will continue to book this hotel based on the amazing food, service and rooms. But...one night, there was a late party being held in the hotel with a DJ and extremely loud music, which we could hear in our room on the 16th floor. I had to go downstairs to reception to complain. They apologised and said that they would request the DJ to lower the volume, but that it was going to continue till 2am. (Thankfully, it ended early). He said that there had been other complaints from residents. I found out later that other people on different floors had also complained. He did offer us a free buffet lunch in the hotel as compensation. My advice would be to stay in a room AWAY from any potential noise from downstairs i.e. not facing the street/main road. We will definitely be requesting a room next time, facing the other side."

"Love this property. Closed to the airport. Staff were helpful. "

"This is an amazing historic hotel with great staff, it was a pleasure to stay there a few days. Everyone helpful, many areas to hang out and enjoy the ambience. Would love to come back "

"One of the best hotels I have ever visited. Great ambience and easily accessible to go and visit Mumbai! "

"In the middle of night (2.30 AM), the ceiling of the room broke, water stated pouring from ceiling and the room lost the electricity. The hotel staff shifted us to different room( Thank you for that). The next day, the management did not offer any apology for the big inconvenience. All, we were told to call them in advance before next trip so that they can offer better rates."

"3rd stay at Novotel but this time both my friends and I didn’t sleep in both rooms we received. Noisy and pounding. Placed on 3 rd floor, gym and spa on 2 nd floor. Also very noisy outside with street noise which is the first. Last 2 stays it was quiet but this time had the dinner buffet for 4 people and it came to close to $45 USD per person which to me is very expensive for India’s pricing, total charge over $177. Would have gone out to World Mark to eat but didn’t feel like leaving hotel since we have a morning flight. Buffet was delicious. But staff was very kind and polite and helpful and hotel very clean like previous 2 stays. Enjoyed my previous 2 stays before when it was quiet and affordable. "

"None, all good"

"Breakfast range was under par. The selection was Not 5 Star"

"Great location. Beautiful property and attentive staff!"