Terrace/patio

Reviews of Home2 Suites by Hilton Idaho Falls

3 out of 5
Home2 Suites by Hilton Idaho Falls
1160 Whitewater Drive, Idaho Falls, ID

Reviews

9.4

Exceptional

Rating 10 - Excellent. 769 out of 1002 reviews" "
Rating 8 - Good. 158 out of 1002 reviews" "
Rating 6 - Okay. 44 out of 1002 reviews" "
Rating 4 - Poor. 16 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Aaron

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
I stay with Hilton because of my job and traveling so much but this time around wasn't a very good experience. Our room was very dirty, the walls has stains and food all over, both of the beds had hairs on the pillows and bed, the floor had hair and food crumbs, the plates and cups had dust all over them, the bathroom had mold and mildew on the shower track. The single chair is disgusting. Just overall felt very dirty. I'm not sure if this room just hadn't been used in a while. All 3 mornings we tried to go down for breakfast and almost all the food was gone and no coffee so that was a bummer and we used the pool a couple times and on one occasion there was zero towels so we had to ask for some.
Stayed 3 nights in May 2024
Response from Assistant General Manager on 29 May 2024
Thank you for your feedback, your concerns with cleanliness issues and the inconvenience with breakfast and pool towels during your stay will be reviewed with our department managers. We strive to provide a clean, welcoming stay.We appreciate your patience and hope you will give us another chance to provide an excellent experience.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this place. Staff was very welcoming and friendly. Breakfast was great, and rooms were well thought out. Very doable to carry in dinner. A pullout table for dining was nice extra feature. Another appreciated extra was shampoo and body wash dispensers. Especially when you can’t really carry those things in carry on. Will be back here.
Stayed 1 night in May 2024
Response from GM on 28 May 2024
Thank you so much for your wonderful review of Home2 Suites by Hilton Idaho Falls! We are thrilled to hear that you enjoyed your stay with us.It's fantastic to know that our welcoming staff, delicious breakfast, and well-designed rooms made your visit memorable. We're glad you found the pullout table convenient for dining and appreciated the shampoo and body wash dispensers. We strive to provide thoughtful amenities to make our guests' experiences as comfortable and hassle-free as possible.We look forward to welcoming you back on your next visit. Thank you again for your kind words!

10/10 Excellent

Amy M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is safe & Clean
Stayed 1 night in May 2024
Response from GM on 27 May 2024
Thank you for taking the time to leave us a review; we are happy to hear that our hotel's safety and cleanliness standards met your expectations. We thank you for choosing us, and hope to see you again soon!

8/10 Good

Charlett

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for families. Pool was nice.
Stayed 2 nights in May 2024
Response from GM on 27 May 2024
Thank you again for your feedback! We enjoyed having you stay with us and are pleased to hear you and your family had a pleasant stay.

10/10 Excellent

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We use this hotel wherever we travel now. The rooms are so very nice and l
Stayed 1 night in May 2024
Response from GM on 26 May 2024
We're thrilled that we could be a staple part of your travel experience! It's our pleasure to make your stay as comfortable as possible, and we're glad that you enjoy our rooms.Thank you again for choosing us at Home2 Suites in Idaho Falls, and we hope to see you again soon!

8/10 Good

timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place. Nice staff. Would stay again
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Thank you for taking the time to rate your recent stay at Home2 Suites by Hilton Idaho Falls. We are pleased to see that you had an overall positive experience during your time with us. At Home2 Suites, we strive to provide exceptional service and accommodations to all of our guests, and your feedback helps us to continue improving. If there are any specific areas where you feel we could have done better, please don't hesitate to reach out to us directly. We appreciate your business and would be delighted to welcome you back for another great stay in the future.

10/10 Excellent

Bobbie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very nice facility.
Stayed 2 nights in May 2024
Response from Guest Services on 17 May 2024
Thank you again for choosing us. We enjoyed having you stay with us and we look forward to seeing you in the near future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in May 2024
Response from GM on 15 May 2024
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you enjoyed your stay at Home2 Suites by Hilton Idaho Falls. Our team works hard to provide a comfortable and welcoming experience for all our guests, and it's wonderful to know that we hit the mark during your visit. If you find yourself back in Idaho Falls, we'd love to welcome you again for another fantastic stay!

8/10 Good

roma, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close drive to restaurants, studio kitchen was very handy. Quiet area.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Thank you for taking the time to rate your recent stay at Home2 Suites by Hilton Idaho Falls. We are pleased to see that you had an overall positive experience during your time with us and enjoyed the nearby restaurants and in-room cooking options. At Home2 Suites, we strive to provide exceptional service and accommodations to all of our guests, and your feedback helps us to continue improving. If there are any specific areas where you feel we could have done better, please don't hesitate to reach out to us directly. We appreciate your business and hope to welcome you back for another great stay in the future.

10/10 Excellent

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from GM on 13 May 2024
We're thrilled to hear you had a fantastic stay at Home2 Suites by Hilton Idaho Falls! Thank you for taking the time to share your positive feedback with us. We're delighted that you enjoyed our amenities and had a comfortable experience. We look forward to welcoming you back on your next visit to Idaho Falls!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Parking close to door. Carts for luggage right inside door. Clean and well maintained.
Stayed 1 night in May 2024
Response from GM on 5 May 2024
Thank you again for choosing us. We're ecstatic you enjoyed your stay and hope to see you again!

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night after a long day of driving. Arrived late and check in was smooth, room was clean and comfortable
Stayed 1 night in Apr 2024
Response from GM on 26 Apr 2024
We're thrilled to hear you had a smooth and comfortable stay with us at Home2 Suites by Hilton Idaho Falls! Thank you for choosing us as your pitstop after a long day of driving. Our team takes pride in providing a clean and welcoming environment for our guests, and it's fantastic to know that you found your room to be both clean and comfortable. We hope you had a rejuvenating rest and that your journey continued seamlessly. Looking forward to welcoming you back whenever your travels bring you our way again!

10/10 Excellent

Matthew

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Good setup for making own meals.
Stayed 2 nights in Apr 2024
Response from GM on 26 Apr 2024
We're delighted to hear that you enjoyed a peaceful stay at Home2 Suites by Hilton Idaho Falls! Creating a serene atmosphere for our guests is always a top priority for us. It's fantastic that you found our setup conducive to making your meals. Whether you're looking to whip up a quick snack or prepare a full meal, our fully-equipped kitchens are designed to provide convenience and flexibility during your stay. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon for another enjoyable experience!

10/10 Excellent

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really perfect space for a group of 5adults and a 11 month old. Loved the pool! Very friendly and helpful staff
Stayed 1 night in Apr 2024
Response from GM on 26 Apr 2024
We're thrilled to hear that Home2 Suites by Hilton Idaho Falls was the perfect space for your group! It's fantastic that you enjoyed our pool during your stay; we aim to provide amenities that cater to guests of all ages. Additionally, we're delighted that our staff could enhance your experience with their friendly and helpful service. Your kind words mean the world to us, and we can't wait to welcome you all back for another memorable stay in the future!

8/10 Good

jeramy

Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Thank you for taking the time to rate your recent stay at Home2 Suites by Hilton Idaho Falls. We are pleased to see that you had an overall positive experience during your time with us. At Home2 Suites, we strive to provide exceptional service and accommodations to all of our guests, and your feedback helps us to continue improving. If there are any specific areas where you feel we could have done better, please don't hesitate to reach out to us directly. We appreciate your business and hope to welcome you back for another great stay in the future.

10/10 Excellent

BA, Kaysville

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Guest Service Agent on 16 Apr 2024
Seeing that you had an excellent experience is the best thing we could hope for! Your review means a lot to us. We will be sure to continue to do our best for you and all of our many loyal guests. We all would like to once again thank you for choosing to stay with us here at Home 2 Suites by Hilton in Idaho Falls. We look forward to serving you for many years to come next time you're in the area!

10/10 Excellent

Sonny

Liked: Cleanliness, staff & service, property conditions & facilities
Great location,minutes away from the airport,very clean and very well trained staffs.
Stayed 2 nights in Apr 2024
Response from GM on 5 Apr 2024
Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed our convenient location near the airport and found our facilities clean. It's also wonderful to know that our staff left a positive impression on you with their professionalism and training. We strive to provide exceptional service to all our guests, and your feedback motivates us to continue delivering excellence. We appreciate your recommendation and hope to have the pleasure of welcoming you back to Home2 Suites by Hilton Idaho Falls soon!

10/10 Excellent

Robin, Shepherd

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from GM on 5 Apr 2024
We are thrilled to receive your 5/5 review! Thank you for choosing Home2 Suites by Hilton Idaho Falls for your stay. We're delighted to hear that you had a wonderful experience with us. Providing exceptional service and comfort to our guests is always our top priority, and it's fantastic to know that we succeeded in meeting your expectations. We hope to welcome you back again soon for another outstanding stay!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great place to stay!
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you for sharing your positive experience at Home2 Suites by Hilton Idaho Falls! We're thrilled to hear that you consistently enjoy your stays with us.Providing a comfortable and enjoyable experience for our guests is our top priority, and it's fantastic to know that we've been successful in doing so during your visits.We truly appreciate your loyalty and kind words. Your feedback serves as encouragement for our team to continue delivering exceptional service and maintaining the high standards you've come to expect from Hilton.We look forward to welcoming you back for another great stay soon!

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful suite with all your needs. Microwave, dishwasher, full size fridge. Lovely!
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Teresa,Thank you for taking the time to share your wonderful experience at Home2 Suites by Hilton Idaho Falls!We're delighted to hear that you found our suite accommodations to be beautiful and equipped with all the amenities you needed for a comfortable stay. Providing a home away from home experience is what we strive for, and we're thrilled to know that we met your expectations.Your kind words are truly appreciated and will serve as motivation for our team to continue delivering exceptional service to all our guests.We look forward to welcoming you back on your next visit to Idaho Falls!

8/10 Good

Bryon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you for taking the time to rate your recent stay at Home2 Suites by Hilton Idaho Falls. We are pleased to see that you had an overall positive experience during your time with us.At Home2 Suites, we strive to provide exceptional service and accommodations to all of our guests, and your feedback helps us to continue improving. If there are any specific areas where you feel we could have done better, please don't hesitate to reach out to us directly.We appreciate your business and hope to welcome you back for another great stay in the future.

10/10 Excellent

Alexander

Travelled with family and small children
Love the place. Kids loved the game room with Xbox, Nintendo and more
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Thank you for taking the time to share your positive experience at Home2 Suites by Hilton Idaho Falls!We're delighted to hear that you and your family enjoyed your stay with us and that the game room with Xbox, Nintendo, and more was a hit with the kids. Providing amenities and activities that cater to families is important to us, and we're thrilled that we could contribute to making your stay memorable.Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you and your family back for another fantastic stay in the future!

10/10 Excellent

Sara

Travelled with family
The staff here are very friendly and personable, especially the breakfast staff. I will definitely be coming back.
Stayed 2 nights in Mar 2024
Response from GM on 26 Mar 2024
Thank you so much for sharing your wonderful experience at Home2 Suites by Hilton Idaho Falls. We are thrilled to hear that you found our staff to be friendly and personable, particularly our breakfast team. Providing exceptional service is at the heart of what we do, and it brings us immense joy to know that we exceeded your expectations.Your feedback is truly appreciated, and we look forward to welcoming you back for another memorable stay. Should you need any assistance or have any special requests, please do not hesitate to contact us. We can't wait to have the pleasure of hosting you again soon!

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls seem to be very thin. We could hear toilets flushing, and stomping from above us.
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Thank you for taking the time to share your feedback following your recent stay at Home2 Suites by Hilton Idaho Falls.We sincerely apologize for the disturbance you experienced due to noise from neighboring rooms. Providing a peaceful and comfortable environment for our guests is a top priority, and we regret that we fell short of meeting your expectations in this regard.Please rest assured that we take your comments seriously, and we will take steps to address the issue of noise transmission to ensure that future guests do not encounter similar disturbances.We truly appreciate your feedback as it allows us the opportunity to improve our services and facilities. We hope that you will give us another chance to provide you with a much more enjoyable stay in the future. If you choose to stay with us again, please do not hesitate to reach out to our front desk team with any concerns you may have during your stay.Thank you once again for choosing Home2 Suites by Hilton Idaho Falls. We value your patronage and hope to have the opportunity to welcome you back for a more comfortable experience.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Thank you for taking the time to leave such a fantastic review of your recent stay at Home2 Suites by Hilton Idaho Falls!We are thrilled to hear that you had a wonderful experience with us and that our staff, especially the breakfast team, contributed to making your stay enjoyable. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in doing so during your visit.Your kind words mean the world to us, and we can't wait to welcome you back for another outstanding stay. Should you need any assistance with future reservations or have any special requests, please feel free to reach out to us anytime.Thank you once again for choosing Home2 Suites by Hilton Idaho Falls. We look forward to your next visit!

8/10 Good

Thomas J

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and Bbq area was planned out nicely. Staff was friendly.
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Thank you for choosing Home2 Suites by Hilton Idaho Falls for your recent stay and for sharing your feedback with us.We're delighted to hear that you enjoyed our pool and BBQ area, and we're glad that you found them to be nicely planned out. Providing enjoyable amenities for our guests is important to us, and we're pleased that you had a positive experience utilizing these facilities.Additionally, we're thrilled to hear that you found our staff to be friendly. Our team strives to provide exceptional service and create a welcoming atmosphere for all our guests, so it's always rewarding to receive feedback that reflects their efforts.Thank you once again for your review and for choosing to stay with us. We hope to have the pleasure of welcoming you back to Home2 Suites by Hilton Idaho Falls in the future. If there's anything else we can do to enhance your next stay, please don't hesitate to let us know.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are fantastic! A solid day of travel with the kids and they got us taken care of right away. They got the kids some milk and apples. Little stuff like that goes a long way to a smooth, fun trip.
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you had a great experience with our staff during your stay at Home2 Suites by Hilton Idaho Falls. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

bob

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room with all the amenities
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Thank you for your glowing review! We're delighted to hear that you enjoyed your stay at Home2 Suites by Hilton Idaho Falls and found our room to be excellent with all the amenities you needed. Providing a comfortable and convenient experience for our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations. We look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Janicke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and efficient check-in, service minded staff, close to the Hero American Mountain center, clean and comfortable rooms.
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Thank you for your outstanding review! We're delighted to hear that you had a pleasant experience at Home2 Suites by Hilton Idaho Falls. It's wonderful to know that you found our check-in process quick and efficient, our staff service-minded, and our location convenient for your visit to the Hero American Mountain Center. We take pride in providing clean and comfortable rooms for our guests, and we're glad we could exceed your expectations. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at Home2 Suites by Hilton Idaho Falls. If there's anything specific you particularly enjoyed or if you have any suggestions for us, please feel free to share. We look forward to welcoming you back for another lovely experience in the future!

10/10 Excellent

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was amazing….. fully equipped and comfy. Breakfast was more than we expected. Front staff very welcoming and informative. Great location. We plan to stay again on our way back home,
Stayed 1 night in Mar 2024
Response from Front Office Manager on 11 Mar 2024
Thank you so much for your kind review. I will definitely share your review with the staff as I am sure it will make their day. We most certainty enjoyed having you stay with us and we look forward to seeing you again soon!

10/10 Excellent

Mildred

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Staff
Stayed 1 night in Mar 2024
Response from Front Office Manager on 11 Mar 2024
Thank you for the positive review. We are so glad that you enjoyed your stay. We hope we have the opportunity to welcome you back to the hotel in the near future.

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Nice staff and clean accommodations. The pool was not open which was unfortunate and part of the reason for our stay. This is a pet-friendly hotel and I went into it hoping that it would not be an issue. Unfortunately, I got an extremely early wake-up call from a large dog barking a few doors down. Not sure who else enjoyed the wake up call but I don't think many people were still asleep on our floor, lesson learned.
Stayed 1 night in Mar 2024
Response from Guest Services on 10 Mar 2024
Thank you for taking the time to share your comments concerning your stay with us. We strive to provide a superior guest experience and valuable guest feedback helps us determine how well we are delivering on that commitment. I have reviewed your comments and concerns, and I want to assure you that they are appreciated and valued, and hope you will give us an opportunity to better serve you in the near future.

8/10 Good

Maya

Stayed 2 nights in Mar 2024
Response from GM on 1 Apr 2024
Dear Valued Guest,Thank you for taking the time to rate your recent stay at Home2 Suites by Hilton Idaho Falls. We appreciate your feedback and are pleased to see that you had a positive experience overall.At Home2 Suites, we strive to provide comfortable accommodations and exceptional service to all of our guests. Your rating helps us to understand what we are doing well and where we have opportunities for improvement.If there are any specific areas where you feel we could enhance your experience in the future, please feel free to reach out to us directly. We value your input and look forward to welcoming you back for another great stay.

2/10 Terrible

Sarah

Stayed 3 nights in Feb 2024
Response from GM on 1 Apr 2024
Thank you for sharing your feedback about your recent stay at Home2 Suites by Hilton Idaho Falls.We're truly sorry to hear that your experience did not meet your expectations. Providing exceptional service and accommodations is our top priority, and we regret that we fell short during your visit.We take your concerns seriously and will be investigating the issues you've mentioned to ensure they are addressed promptly. Your feedback is invaluable to us as we continually strive to improve our guests' experiences.We understand that this experience may have left you feeling disappointed, and we sincerely apologize for any inconvenience or discomfort you may have encountered during your stay.If there's anything more we can do to make this right or if you would like to discuss your concerns further, please don't hesitate to reach out to us directly.Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

10/10 Excellent

corrie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms. Friendly staff. Comfortable beds.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 5 Mar 2024
Thank you for your feedback! We're glad to hear that you found our rooms clean, our staff friendly, and our beds comfortable. Your satisfaction is our priority, and we hope to welcome you back soon for another great experience.

8/10 Good

Greg

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from GM on 29 Feb 2024
Dear Greg,Thank you for taking the time to share your feedback on your recent stay at Home2 Suites by Hilton Idaho Falls. We appreciate your rating of 8/10, and we're eager to learn more about your experience to ensure we continue to meet and exceed our guests' expectations.If you have any specific comments or suggestions on how we can improve and make your next stay even better, we would be grateful for your insights. Your feedback is crucial to our ongoing efforts to enhance the quality of our services.We hope to have the opportunity to welcome you back to Home2 Suites in the future and provide you with an even more exceptional stay.Safe travels, and we look forward to hosting you again.

10/10 Excellent

McKayla

Stayed 1 night in Feb 2024
Response from GM on 29 Feb 2024
Dear McKayla,Thank you for taking the time to leave a perfect 10/10 rating for your recent stay at Home2 Suites by Hilton Idaho Falls! We are delighted to see that you had such a positive experience.While your review is concise, it speaks volumes, and we are thrilled that your stay met or exceeded your expectations. Our team works hard to create a comfortable and enjoyable environment for our guests, and we're glad to see that reflected in your rating.If there is anything specific you loved about your stay or if you have any suggestions for improvement, we would love to hear more about your experience. Your feedback is invaluable to us as we strive to provide exceptional service.We appreciate your choice to stay with us and hope to welcome you back to Home2 Suites by Hilton Idaho Falls in the future. If there's anything we can assist you with, please feel free to reach out.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super accomodations.
Short one night stay to attwnd a family funeral event. Hotel was every bit as nice as a visit to another Hotel2 some time ago. Clean, accomodating, helpful, friendly. We were not disappointed.
Stayed 1 night in Feb 2024
Response from GM on 29 Feb 2024
Dear George,Thank you so much for taking the time to share your experience with us. Our heartfelt condolences on the occasion of the family funeral event. We are grateful for your kind words and thrilled to hear that your short stay at Home2 Suites by Hilton Idaho Falls was a positive one.It's wonderful to know that you found the hotel clean, and accommodating and that our team was helpful and friendly during your visit. We aim to provide a comfortable and welcoming environment for our guests, and we are delighted that we met your expectations.We sincerely appreciate your feedback and hope that, despite the circumstances of your visit, you felt a sense of ease and comfort during your stay. If your travels bring you back to Idaho Falls, we would be honored to welcome you again.Safe travels and warm regards,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home 2
Great experience! Staff are great. Manager overheard that we would not be able to wait for breakfast in the morning, so, she provided breakfast to-go for us. Great service, thanks !
Stayed 1 night in Feb 2024
Response from Front Desk Staff on 25 Feb 2024
Seeing that you had an excellent experience is the best thing we could hope for! Your review means a lot to us. We will be sure to continue to do our best for you and all of our many loyal guests. We all would like to once again thank you for choosing to stay with us here at Home 2 Suites by Hilton in Idaho Falls. We look forward to serving you for many years to come next time you're in the area!

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk Staff on 25 Feb 2024
Thank you again for choosing us. We enjoyed having you stay with us and we look forward to seeing you in the near future.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, Updated and Clean
Loved my stay. Tons of storage space if you are like me and like to unpack your suitcase. Smart shower design that gives you plenty of room for your personal toiletries. Full size fridge and microwave were so convenient. Lots of USB ports to charge all of your devices. Very clean. I look forward to my next stay.
Stayed 4 nights in Feb 2024
Response from Front Desk Staff on 24 Feb 2024
Thank you for sharing your comments regarding your recent stay with us. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. Thank you again for sharing. We hope your next visit will be even better.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. That’s the most important quality you need in a hotel. Everyone was friendly and also helpful. We will definitely stay here again if we come to Idaho Falls.
Stayed 1 night in Feb 2024
Response from Front Desk Staff on 24 Feb 2024
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Ronald

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. Lots of counter space. Kitchenette with microwave and full size fridge. The beds were comfortable. The staff is friendly. Would stay here again.
Stayed 3 nights in Feb 2024
Response from Front Desk Staff on 24 Feb 2024
I am so glad that you enjoyed your stay so well. Thank you so much for choosing us, and for your positive feedback, it is very much appreciated. We look forward to seeing you again sometime.

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast options were really bland it would be nice to have more options
Stayed 2 nights in Feb 2024
Response from Front Desk on 19 Feb 2024
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, so we are sad that our breakfast options were not what you might have been hoping for. Thank you for choosing to stay with us here at Home 2 Suites by Hilton in Idaho Falls. We look forward to serving you for many years to come next time you're in the area.

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
Great place to stay, check in went smoothly, the rooms are clean and spacious. Elevators are large the hotel is well payed out. Also conveniently located near a great restaurant called Stockmans.
Stayed 1 night in Feb 2024
Response from Guest Services on 17 Feb 2024
Seeing that you had an excellent experience is the best thing we could hope for! Your review means a lot to us. We will be sure to continue to do our best for you and all of our many loyal guests. We all would like to once again thank you for choosing to stay with us here at Home 2 Suites by Hilton in Idaho Falls. We look forward to serving you for many years to come next time you're in the area!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Feb 2024
Response from GM on 15 Feb 2024
Thank you for taking the time to share your positive feedback about your recent stay at Home2 Suites by Hilton Idaho Falls. We're delighted to hear that you had a very nice experience and gave us a 5/5 rating.Your satisfaction is our priority, and we're pleased that you found our hotel to be very nice. If there are specific aspects of your stay that stood out or if you have any suggestions for improvement, we would love to hear more details to continue providing excellent service.We appreciate your choosing Home2 Suites, and we hope to have the pleasure of hosting you again in the future. If you have any preferences for your next stay or if there's anything specific you'd like to share, please feel free to let us know.Thank you for your positive review, and we look forward to welcoming you back.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 15 Feb 2024
Thank you for taking the time to share your feedback regarding your recent stay at Home2 Suites by Hilton Idaho Falls. We are thrilled to learn that your experience was exceptional, and we appreciate your generous rating of 10/10.It's fantastic to know that we met or exceeded your expectations during your time with us. Our team strives to provide top-notch service, and your positive comments validate our efforts.If there are specific highlights of your stay that you would like to share or any suggestions for improvement, we would love to hear more. Your feedback is invaluable as we continuously work towards creating memorable experiences for our guests.Thank you for choosing Home2 Suites by Hilton Idaho Falls. We look forward to the opportunity to welcome you back for another outstanding stay.

10/10 Excellent

Amy

Great location
Stayed 1 night in Feb 2024
Response from Front Office Manager on 11 Feb 2024
Thank you for your feedback! We're delighted to hear that you enjoyed our hotel's location. We hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Bud

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice place and the staff was very good. Thank you
Stayed 1 night in Feb 2024
Response from Guest Services on 10 Feb 2024
Seeing that you had an excellent experience is the best thing we could hope for! Your review means a lot to us. We will be sure to continue to do our best for you and all of our many loyal guests. We all would like to once again thank you for choosing to stay with us here at Home 2 Suites by Hilton in Idaho Falls. We look forward to serving you for many years to come next time you're in the area!