Studio Suite, 2 Double Beds

Reviews of Candlewood Suites Idaho Falls, an IHG Hotel

2.5 out of 5
Candlewood Suites Idaho Falls, an IHG Hotel
665 Pancheri Dr, Idaho Falls, ID

Reviews

9.2

Wonderful

Rating 10 - Excellent. 302 out of 441 reviews" "
Rating 8 - Good. 103 out of 441 reviews" "
Rating 6 - Okay. 21 out of 441 reviews" "
Rating 4 - Poor. 8 out of 441 reviews" "
Rating 2 - Terrible. 7 out of 441 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Stayed 2 nights in May 2024
Response from Dana B., GM on 26 May 2024
I am happy to hear you enjoyed your stay, Matthew. We appreciate you leaving a review.

8/10 Good

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Dana B., GM on 26 May 2024
Hello Maggie,Thank you for rating your stay with us. Come see us again and let us know how we can make your next stay even better.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Dana B., GM on 16 May 2024
Hello Rachel,I am thrilled to hear you enjoyed your stay! We appreciate your feedback and look forward to your future stays.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well equipped rooms!
Stayed 1 night in May 2024
Response from Dana B., GM on 7 May 2024
Hello Gail,We appreciate your feedback. Our extended stay hotel is definitely stocked with the necessary items for a comfortable stay. We hope you come stay with us again.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Amazing that we could BBQ on the grill. We loved there was a partnership with a gym also to workout.
Stayed 4 nights in May 2024
Response from Dana B., GM on 6 May 2024
Hello Denise,I simply love that you had nice enough weather to BBQ while staying with us. The Club Apple is also a great place to unwind during down time. Thank you for choosing the Candlewood Suites for your stay in Idaho Falls.

8/10 Good

Travis

Stayed 1 night in Apr 2024
Response from Dana B., GM on 20 May 2024
Hello Travis,Thank you for staying with us!

8/10 Good

Keith

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We stay here every year
Stayed 1 night in Apr 2024
Response from Dana B., GM on 27 Apr 2024
Thank you, Keith! Your loyalty is what keeps us going!

10/10 Excellent

sabin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice place place and good value for the money.
Stayed 1 night in Apr 2024
Response from Dana B., GM on 25 Apr 2024
Hello Sabin,Thank you for the pleasant review. We appreciate your feedback.

10/10 Excellent

Thomas, Carnation

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place if you have a multi-day stay! Work-out facilities, in room kitchen, laundry, mini-store! Staff is friendly and responsive! River walking path access right at the hotel. Will defineatly stay there again.
Stayed 3 nights in Apr 2024
Response from Dana B., GM on 18 Apr 2024
Hello Thomas,Your review brought a smile to my face! Thank you for your feedback and deciding on the Candlewood for your accommodations in Idaho Falls. We look forward to seeing you again!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean room and building in general
Stayed 1 night in Apr 2024
Response from Dana B., GM on 16 Apr 2024
Hello Stephen,Thank you for your review. We appreciate you choosing us over the other local options. Your feedback is very important to us.

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to book, quiet stay, friendly staff
Stayed 2 nights in Apr 2024
Response from Dana B., GM on 25 Apr 2024
Thank you for choosing to stay with us, Kim. We appreciate your business and hope you come back again soon.

10/10 Excellent

Shelly

Stayed 1 night in Apr 2024
Response from Dana B., GM on 6 May 2024
Thank you for choosing us for your stay in Idaho Falls.

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing, clean and very respectful
Stayed 2 nights in Apr 2024
Response from Dana B., GM on 13 Apr 2024
Hello Alexandra,We always love hearing those three words when describing a stay with us! Thank you for the kind review and choosing to share your time in Idaho Falls with us!

10/10 Excellent

JO ANN

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located on the Snake River and close to a beautiful walking path. Rooms were clean and included a well stocked kitchenette. It was nice to have a balcony for sitting. The front desk staff was very friendly and welcoming.
Stayed 1 night in Apr 2024
Response from Dana B., GM on 11 Apr 2024
Hello Jo Ann!We are thrilled you enjoyed your stay and the use of our balconies. The Snake River is beautiful this time of year. Come see us again when all the flowers are in bloom. The fragrance is amazing!

8/10 Good

M Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Misleading regarding pool/hot tub. The give passes to facilities elsewhere.
Stayed 1 night in Apr 2024
Response from Dana B., GM on 11 Apr 2024
Thank you for staying with us M Rachel. I will take a look at the description of our hotel again to make sure it's not worded in a misleading way. I appreciate your feedback.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Apr 2024
Response from Dana B., GM on 5 Apr 2024
Hello Stephen,Thank you for taking the time to review your stay. We hope you return again soon.

8/10 Good

Emily

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Good brief stay.
Stayed 1 night in Mar 2024
Response from Dana B., GM on 5 Apr 2024
Thank you for staying with us, Emily! Come see us again.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and very clean.
Stayed 1 night in Mar 2024
Response from Dana B., GM on 27 Mar 2024
Hello Kathleen,Thank you for choosing us over all the other local options. We appreciate your feedback and hope to see you again!

10/10 Excellent

Gary, Hamilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchenette was an added bonus.
Stayed 1 night in Mar 2024
Response from Dana B., GM on 24 Mar 2024
Hello Gary,We are glad to hear you enjoyed the kitchen. We hope to see you again soon.

10/10 Excellent

George

Travelled with group
Liked: Property conditions & facilities
Quiet.
Stayed 1 night in Mar 2024
Response from Dana B., GM on 19 Mar 2024
Thank you for choosing to stay with us, George.

10/10 Excellent

Erin

Travelled with pets, Travelled with partner
Amazing stay. Very pet friendly. Room was spacious, clean and perfectly set up for our stay. The staff was extremely helpful and very friendly
Stayed 1 night in Mar 2024
Response from Dana B., GM on 19 Mar 2024
Hello Erin,Your review was refreshing to receive. Thank you for your feedback and choosing our hotel. We hope you come see us again.

10/10 Excellent

Gary, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
~
Stayed 1 night in Mar 2024
Response from Dana B., GM on 19 Mar 2024
Hello Gary,We appreciate your review, and hope you come stay with us again.

10/10 Excellent

Ashley

Stayed 1 night in Mar 2024
Response from Dana B., GM on 27 Mar 2024
Thank you for staying with us, Ashley!

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Feb 2024
Response from Dana B., GM on 23 Feb 2024
Hello Saul,Thank you for a wonderful review. We are glad you enjoyed your stay with us! We hope to see you again soon.

10/10 Excellent

Philip

Stayed 1 night in Feb 2024
Response from Dana B., GM on 23 Feb 2024
We sure appreciate your review and hope to see you again soon!

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Dana B., GM on 13 Feb 2024
Hello Andrea,I apologize for leaving you with a dissatisfied experience. I was not made aware of any issues with your stay, so this is concerning to me. If you are able to reach out to me at the hotel I would like to discuss the reason behind your score on your stay. I would hope to make things right with you. Thank you in advance.

2/10 Terrible

Brody

Disliked: Cleanliness, property conditions & facilities, room comfort
What a sardine can. No privacy, if you want to have a couples stay go somewhere else.
Stayed 2 nights in Jan 2024
Response from Dana B., GM on 23 Jan 2024
Hello Brody,Let me start by apologizing for your unsatisfactory experience. I am unable to find any communication or complaints with the staff to understand what took place. This is not a normal review for us, and I hope to find out what caused you to report you had "No privacy". Please feel free to reach out to me at the hotel so I can look into your situation. Thank you.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay!!
Fantastic stay. The Hotel Team were so helpful and polite. Moved our room to help accommodate our dogs, who remained so calm the entire time we were there. Room was spacious and friendly.
Stayed 1 night in Jan 2024
Response from Dana B., GM on 12 Jan 2024
Thank you for your generous review John. When our fury friends/kids are comfortable it makes the stay so much nicer. We hope to see you again. Travel safe!

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024
Response from Dana B., GM on 23 Jan 2024
Hello Stephen,Thank you for taking the time to rate your stay with us. We appreciate your feedback and hope you choose to stay with us again.

10/10 Excellent

Terri

Travelled with family
Liked: Amenities
Clean, dog friendly
Stayed 1 night in Dec 2023
Response from Dana B., GM on 12 Jan 2024
Terri,We appreciate your feedback. Thank you for choosing to stay with us. We hope to see you again soon.

10/10 Excellent

Terrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room
Stayed 1 night in Dec 2023
Response from Dana B., GM on 12 Jan 2024
Hello Terrie,Thank you for your feedback. We are thrilled to hear that you enjoyed your stay.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet.
Stayed 1 night in Nov 2023

4/10 Poor

Jack

Stayed 1 night in Oct 2023
Response from Dana B., GM on 12 Jan 2024
Hello Jack,I want to apologize for falling short on your expectations while staying at the Candlewood in Idaho Falls. Your score shows me that you did not receive the service we are known for. Please feel free to reach out to the hotel and let us know what could have been done to make your stay more pleasant. Thank you!

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. First room given wasn’t cleaned, immediately got us into another room. Apologized and was very sorry. Great customer service. New room was wonderful and clean.
Stayed 1 night in Oct 2023
Response from Dana B., GM on 22 Oct 2023
Hello Kathryn,I apologize for the mix-up with the room not being in an inspected state at your arrival! I will look into what happened. I am happy you were taken care of quickly and received a room you were satisfied with. We appreciate your feedback and hope you come back and stay with us again.

8/10 Good

Julia

Liked: Cleanliness, property conditions & facilities, room comfort
Alright stay
Staff was fine, not overly friendly. Front desk never said hi or acknowledged you any time you walked by the front desk. Only real concern was a old trash smell in the halls. Thank goodness it didn't seep into our room but it wasn't a pleasant trip to our room. Also, Our fridge in our room was very loud. We had to unplug it st night. Other than that, rooms clean, comfy bed.
Stayed 3 nights in Oct 2023
Response from Dana B., GM on 22 Oct 2023
Hello Julia,Thank you for providing us with this helpful feedback. Usually the front desk team is amazing at greeting everyone, so this is eye opening for me to review and coach on guest interactions. We will have maintenance take a look at that refrigerator and see what needs to be done to get it to a normal low hum. Again your feedback is what we need to continue serving our guests in the best way possible.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dana B., GM on 22 Oct 2023
Thank you for staying with us!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay in Idaho Falls. This is a nice hotel. Very clean, situated right on River Walk, dog friendly, complimentary laundry. We enjoyed the small gazebo on a beautiful fall afternoon. The small kitchen area was perfect for an early breakfast before a day of exploring. The bed was comfortable when we came home tired. Would definitely stay again.
Stayed 2 nights in Oct 2023
Response from Dana B., GM on 22 Oct 2023
Your feedback is so refreshing, Julie. I am delighted you were able to use the kitchen for a nice breakfast. We hope we get to see you again!

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another pleasant night at the Candlewood
We have stayed here before. It is always very nice. The staff is always pleasant. The rooms are always clean. They have a great area for the dogs to potty. We love having the kitchen area in our room. Great place to stay.
Stayed 1 night in Oct 2023
Response from Dana B., GM on 22 Oct 2023
We love you came back to stay with us again, Dawn! Your feedback is appreciated as always. Can't wait to see you again.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great dog friendly hotel
We enjoyed our stay at this dog friendly hotel. The location by the river allowed us to have some lovely walks and there is good green space for the dog to do his business. We stayed here twice on this trip on our way from San Diego to Montana and back again.
Stayed 1 night in Sep 2023
Response from Dana B., GM on 20 Sept 2023
Hello Barbara,I love when our guests get to take advantage of the beautiful walking areas around the Snake River. Thank you for not only staying with us once, but returning on your way back. We hope you will choose us again in the future.

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to main roads. Rooms were still pretty quiet considering the busy location.
Stayed 7 nights in Sep 2023
Response from Dana B., GM on 18 Sept 2023
Hello Rebekah,Thank you for choosing to stay with us. Your feedback is helpful and appreciated.

8/10 Good

Alice

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
This is a comfortable, safe place to stay. There’s no breakfast, but you can buy cereal, fruit, etc. at the little lobby store. (Prices are hiked up there, though.) The room is like a little house with kitchen and living room area, with a separate bedroom and bathroom.
Stayed 7 nights in Aug 2023
Response from Dana B., GM on 15 Aug 2023
Hello Alice,I am thrilled you were comfortable and felt safe while staying with us in Idaho Falls. We appreciate your feedback.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
Wonderful hotel! It was so nice to have space with a nice bedroom, living room, and nicely stocked kitchen to keep from eating out every meal. Good location, friendly staff. We were traveling with our dog and the pet area was the cleanest I’d ever seen. Also nice walking areas to exercise us and the dog! The air conditioner was a bit loud but it cooled well. Nice bathroom, great shower too. I would definitely stay here again!
Stayed 4 nights in Aug 2023
Response from Dana B., GM on 7 Aug 2023
Hello Maria,Your review made my day. Thank you for letting us know about the air conditioner. Our maintenance will take a look at it. We hope you come stay with us again soon!

10/10 Excellent

Nancy

Stayed 2 nights in Aug 2023
Response from Dana B., GM on 15 Aug 2023
Thank you for a perfect review Nancy! Come see us again.

8/10 Good

Donna

Stayed 2 nights in Jul 2023
Response from Dana B., GM on 31 Jul 2023
Thank you for staying with us. We appreciate your review!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with our room here. It was clean and comfortable. Would definitely stay again if I am ever back in the area.
Stayed 1 night in Jul 2023
Response from Dana B., GM on 31 Jul 2023
Thank you for your review, Kimberly. We appreciate your kind words and look forward to seeing you again.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Dana B., GM on 31 Jul 2023
Thank you for your great review, Paul! We hope to see you again soon.

10/10 Excellent

Alexis, Sandy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very modern, clean and well kept. Felt very safe.
Stayed 1 night in Jul 2023
Response from Dana B., GM on 31 Jul 2023
Hello Alexis,We are happy to hear you felt safe. That means the world to us. Come see us again soon.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Dana B., GM on 31 Jul 2023
Thank you for staying with us Anita. We hope you come back again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pet-friendly stay
This was our second stay here and it was excellent once again. We'll definitely return.
Stayed 1 night in Jul 2023
Response from Dana B., GM on 31 Jul 2023
I love the fact that you returned and plan to visit us again. Thank you for your review.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Dana B., GM on 31 Jul 2023
Hello Lisa,Thank you for taking the time to let us know you enjoyed your stay.