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Reviews of Holiday Inn Express Hotel & Suites Huntsville West - Research Pk, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Huntsville West - Research Pk, an IHG Hotel
2600 Old Fairway Rd, Huntsville, AL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 537 out of 691 reviews" "
Rating 8 - Good. 119 out of 691 reviews" "
Rating 6 - Okay. 21 out of 691 reviews" "
Rating 4 - Poor. 7 out of 691 reviews" "
Rating 2 - Terrible. 7 out of 691 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Stephan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs updating.
Stayed 2 nights in May 2024
Response from Charles G. on 9 May 2024
Dear Stephan,Thank you for sharing your feedback. I am sorry that the accommodations at our hotel did not meet your expectations. There are updates to the decor and technology planned for the end of the year that will enhance the guest experience. We hope that these changes will be more to your liking. In the meantime, we take pride in our commitment to service excellence, and maintaining our current warm and inviting ambience that many have enjoyed. Thank you for choosing our hotel, and we sincerely hope you’ll give us another opportunity to serve you in the future. Best Regards,Charles Guice, General Manager

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was neat and clean. The staff was excellent. Very friendly and accommodating.
Stayed 1 night in Apr 2024
Response from Charles G. on 4 May 2024
Dear Sheila,Thank you for the outstanding review! Your wonderful comments regarding the staff and hotel are greatly appreciated. We are delighted to hear that you enjoyed the hospitality of the staff, and the neat and clean facility. We thank you for staying with us and we hope that we have the opportunity to serve you again.Best Regards,Charles Guice, General Manager

10/10 Excellent

Larisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great shower pressure, comfy beds. Breakfast was delicious
Stayed 1 night in Apr 2024
Response from Charles G. on 30 Apr 2024
Dear Larisa,Thank you for your excellent review! We are glad that you had a comfortable stay, and enjoyed the cleanliness of your room and the great shower pressure. Our Express Start breakfast is a perfect way to start your day and we are delighted to hear you enjoyed the delicious selections. Thank you for staying with us and we hope that we have the opportunity to welcome you back.Best Regards,Charles Guice, General Manager

10/10 Excellent

Eric

Stayed 2 nights in Apr 2024
Response from Charles G. on 1 May 2024
Dear Eric, Thank you for the excellent rating! We are glad that you enjoyed your stay. Thank you for staying with us and we hope that you will come back to visit us again soon. Best Regards, Charles Guice, General Manager

10/10 Excellent

Kathryn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ms. Betty, breakfast hostess, was amazing!
Stayed 1 night in Apr 2024
Response from Charles G. on 5 Apr 2024
Dear Kathryn,Thank you for the exceptional rating! Your awesome compliments of the hospitality provided by Betty are greatly appreciated. Ms. Betty’s dedication and warmth contribute to making our guests’ mornings memorable and we’ll be sure to pass along your kind words to her. We thank you for staying with us and we hope to welcome you back again soon.Best Regards,Charles Guice, General Manager

10/10 Excellent

Kimberly F

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and the hotel was very clean and in a lovely neighborhood.
Stayed 1 night in Mar 2024
Response from Charles G. on 3 Apr 2024
Dear Kimberly,Thank you for your wonderful review! Your kind words regarding the staff are greatly appreciated. We are glad that you enjoyed the cleanliness of the hotel and our great location. We thank you for choosing to stay with us and we hope that we have the pleasure of serving you again. Kind Regards,Charles Guice, General Manager

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Charles G. on 1 Apr 2024
Dear Ashley, Thank you for the excellent rating! We are glad that you enjoyed your stay. Thank you for staying with us and we hope that you will come back to visit us again soon. Best Regards, Charles Guice, General Manager

4/10 Poor

Erin

Travelled with family and small children
Disliked: Amenities
I didn’t get the size bed that I paid for. When I called down to the front desk the lady lied to me and said they were queens, but in the morning when I checked out they confirmed to me that they were doubles. I said I paid for queens and the only thing they said was “sorry about that”. They didn’t offer to fix anything for me. The ladies at the breakfast however were wonderful!
Stayed 1 night in Mar 2024
Response from Charles G. on 28 Mar 2024
Dear Erin,Thank you for your feedback. We greatly appreciate your positive comments about the breakfast staff. We do apologize for any confusion regarding the bed sizes. All our rooms with two beds are queen size, and the front desk provided accurate information during your check-in and you did receive the room type that you reserved. Please note that we do not have any rooms with double beds at our hotel. The term “double queen beds” is sometimes used to refer to our two-bed rooms. We apologize if this miscommunication negatively affected your overall experience. We thank you for staying with us and hope that you will give us the opportunity to serve you again.Best Regards,Charles Guice, General Manager

10/10 Excellent

Boyd

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Mar 2024
Response from Charles G. on 27 Mar 2024
Dear Boyd,Thank you for the 5 star rating! We are so pleased to hear that you enjoyed your stay with us. Thank you for choosing Holiday Inn Express and we hope that we have the opportunity to serve you again.Best Regards,Charles Guice, General Manager

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Charles G. on 17 Mar 2024
Dear Gary,Thank you for the positive feedback. We are glad that you enjoyed the service and accommodations. We thank you for staying with us and we hope that you will come back to visit us again soon.Best Regards,Charles Guice, General Manager

10/10 Excellent

MARGARET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly staff. Clean. Quiet.
Stayed 2 nights in Feb 2024
Response from Charles G. on 26 Feb 2024
Dear Margaret,Thank you for the excellent review! We appreciate the kind remarks regarding the staff and we are glad that you enjoyed your stay. We thank you for choosing to stay with us and we hope that we have the opportunity to welcome you back.Best Regards,Charles Guice, General Manager

8/10 Good

Denise, Florence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was exceptionally clean. Front desk staff and breakfast attendants were very friendly and helpful. The only thing that I was disappointed with was the housekeeping department service. The third day I was there housekeeping did not show up at all. I left the room at 11:00 and made sure the do not disturb sign was not on the door. When I returned at 6:00pm, no one had replaced towels, made bed or emptied trash. Was very disappointed. Overall the hotel was very nice and would stay here again. Hopefully I would not encounter the same problems with the housekeeping department.
Stayed 3 nights in Feb 2024
Response from Charles G. on 14 Feb 2024
Dear Denise,Thank you for the great feedback. We appreciate the exceptional accolades regarding the cleanliness of the hotel and the recognition of the service provided by the staff. We do apologize for our oversight, and we are sorry for the inconvenience you were caused due to the lack of housekeeping service during your visit. We will be certain to address this issue with the housekeeping staff to avoid a future disappointment. We thank you for staying with us and we do hope that we have the opportunity to better serve you on a future trip.Best Regards,Charles Guice, General Manager

10/10 Excellent

THOMAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was very accommodating and outgoing especially the ladies working in the dining area!
Stayed 2 nights in Feb 2024
Response from Charles G. on 14 Feb 2024
Dear Thomas,Thank you for the outstanding review! We appreciate the wonderful comments regarding the hospitality of the staff and the special recognition for the ladies working at the breakfast bar. We are glad that you enjoyed your stay and I will be sure to share your review for all to enjoy. We thank you for staying with us and we hope that we have the opportunity to serve you again. Best Regards,Charles Guice, General Manager

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, room comfort
Would stay again!
I had a two night stay for a conference in town. Check in crew was so kind and friendly. Room was great and clean. Breakfast was a good balance; don't miss the little cinnamon rolls!
Stayed 2 nights in Feb 2024
Response from Charles G. on 12 Feb 2024
Dear Michelle,Thank you for the outstanding review! We appreciate the wonderful comments regarding the front desk staff and the cleanliness of your room. We are glad that you enjoyed our Express Start breakfast, especially our signature cinnamon rolls. We thank you for staying with us and for the great recommendation. We do hope that we have the opportunity to welcome you back on a future trip to Huntsville. Best Regards,Charles Guice, General Manager

10/10 Excellent

Zarina, Lakeville Mn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good customer service
Stayed 2 nights in Feb 2024
Response from Charles G. on 6 Feb 2024
Dear Zarina,Thank you for the great review! We are so pleased that you enjoyed the cleanliness of the hotel and we appreciate the recognition of the service provided by the staff. We thank you for staying with us and we hope that we have the opportunity to welcome you back.Best Regards,Charles Guice, General Manager

10/10 Excellent

Yuchen

Stayed 1 night in Jan 2024
Response from Charles G. on 26 Jan 2024
Dear Yuchen,Thank you for the exceptional rating! We are glad that you enjoyed your stay. We thank you for staying with us and we hope that we have the opportunity to serve you again.Best Regards,Charles Guice, General Manager

10/10 Excellent

Tara, Haines City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. Staff is always nice. I enjoy my stay every time I come.
Stayed 2 nights in Jan 2024
Response from Charles G. on 16 Jan 2024
Dear Tara,Thank you for the wonderful review! We are delighted to hear that you love staying with us and we appreciate the recognition of the hospitality provided by the staff. We thank you for your loyalty and we will look forward to the pleasure of serving you again on your next trip to Huntsville.Best Regards,Charles Guice, General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Charles G. on 16 Jan 2024
Dear Guest,Thank you for the exceptional rating! We are glad that you enjoyed your stay. We thank you for staying with us and we hope that we have the opportunity to welcome you back on a future trip to the area.Best Regards,Charles Guice, General Manager

10/10 Excellent

Richard

Stayed 2 nights in Jan 2024
Response from Charles G. on 6 Feb 2024
Dear Richard,Thank you for the excellent rating! We are glad that you enjoyed your stay. We thank you for staying with us and we hope that we have the opportunity to serve you again. Best Regards,Charles Guice, General Manager

10/10 Excellent

Jared

Stayed 1 night in Jan 2024
Response from Charles G. on 6 Feb 2024
Dear Jared,Thank you for the excellent rating! We are glad that you enjoyed your stay. We thank you for staying with us and we hope that we have the opportunity to serve you again. Best Regards,Charles Guice, General Manager

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Wonderful stay. Clean and comfortable. Staff was amazing in the dining area.
Stayed 1 night in Jan 2024
Response from Charles G. on 8 Jan 2024
Dear Cathy,Thank you for the wonderful review! We are delighted to hear that you had a great stay and enjoyed the cleanliness and comfort of the hotel. We appreciate the outstanding compliments regarding the hospitality of the breakfast staff and I will be sure to share your gracious comments and thank them for the great service they provide. We thank you for staying with us and we hope that we have the opportunity to welcome you back on a future trip to the Huntsville area.Best Regards,Charles Guice, General Manager

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Charles G. on 8 Jan 2024
Dear Suzanne,Thank you for the outstanding rating! We are glad that you enjoyed the service provided by the staff and the cleanliness of the hotel. We thank you for staying with us and we hope that you will come back to visit us again soon.Best Regards,Charles Guice, General Manager

10/10 Excellent

Boyd

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Charles G. on 6 Feb 2024
Dear Boyd, Thank you for the excellent rating! We are glad that you enjoyed your stay. Thank you for staying with us and we hope that you will come back to visit us again soon. Best Regards, Charles Guice, General Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Charles G. on 4 Jan 2024
Dear James,Thank you for the exceptional rating! We are glad that you enjoyed your stay. Thank you for staying with us and we hope that you will come back to visit us again.Best Regards,Charles Guice, General Manager

10/10 Excellent

Musonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Charles G. on 4 Jan 2024
Dear Musonda,Thank you for the exceptional rating! We are glad that you enjoyed your stay. Thank you for staying with us and we hope that we have the opportunity to serve you again.Best Regards,Charles Guice, General Manager

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Charles G. on 25 Dec 2023
Dear Becky,Thank you for the exceptional rating! We are glad that you enjoyed your stay. Thank you for staying with us and we hope that we have the opportunity to serve you again.Best Regards,Charles Guice, General Manager

10/10 Excellent

Theresa

Liked: Cleanliness, amenities
Very clean staff very friendly!
Stayed 4 nights in Dec 2023
Response from Charles G. on 20 Dec 2023
Dear Theresa,Thank you for the outstanding review! Your wonderful compliments are greatly appreciated and we are glad that you enjoyed your stay. We thank you for staying with us and we hope that we have the opportunity to welcome you back on a future trip to the area.Best Regards,Charles Guice, General Manager

10/10 Excellent

Rachel

Stayed 2 nights in Dec 2023
Response from Charles G. on 8 Jan 2024
Dear Rachel,Thank you for the exceptional rating! We are glad that you enjoyed your stay. Thank you for staying with us and we hope that we have the opportunity to serve you again.Best Regards,Charles Guice, General Manager

8/10 Good

Harvey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
College graduation stay
The staff was very professional. The checkin was quick, and the hotel is in a great location.
Stayed 1 night in Dec 2023
Response from Charles G. on 19 Dec 2023
Dear Harvey,Thank you for the great review! We appreciate the excellent comments regarding the staff and we are glad that you enjoyed our convenient location. We thank you for choosing to stay with us and we hope that you will come back to visit us again soon.Best Regards,Charles Guice, General Manager

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Charles G. on 15 Dec 2023
Dear Brian,Thank you for the positive feedback. We appreciate the kind comment. We thank you for staying with us and we hope that we have the opportunity to serve you again.Best Regards,Charles Guice, General Manager

10/10 Excellent

Casie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Charles G. on 9 Dec 2023
Dear Casie, Thank you for the exceptional rating! We are glad that you enjoyed your stay. Thank you for staying with us and we hope that we have the opportunity to serve you again.Best Regards, Charles Guice, General Manager

10/10 Excellent

Cesar Augusto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Charles G. on 14 Feb 2024
Dear Cesar Augusto, Thank you for the excellent rating! We are glad that you enjoyed your stay. Thank you for staying with us and we hope that you will come back to visit us again soon. Best Regards, Charles Guice, General Manager

10/10 Excellent

Margaret L

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Charles G. on 30 Nov 2023
Dear Margaret L,Thank you for the exceptional rating! We are glad that you enjoyed your stay. Thank you for choosing to stay with us and we hope that we have the opportunity to serve you again.Best Regards,Charles Guice, General Manager

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Charles G. on 24 Nov 2023
Dear James,Thank you for the feedback. We are glad that you enjoyed your stay. Thank you for staying with us and we hope that we have the opportunity to serve you again.Best Regards,Charles Guice, General Manager

10/10 Excellent

Joseph

Stayed 1 night in Nov 2023
Response from Charles G. on 15 Dec 2023
Dear Joseph,Thank you for the exceptional rating! We are glad that you enjoyed your stay. Thank you for staying with us and we hope that you will come back to visit us again soon.Best Regards,Charles Guice, General Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great continental breakfast.
Stayed 3 nights in Nov 2023
Response from Charles G. on 17 Nov 2023
Dear Nicholas,Thank you for the excellent review! We appreciate the great compliments regarding the staff and we are glad that you enjoyed our delicious Express Start breakfast. We thank you for staying with us and we hope that you will come back to visit us again soon.Best Regards,Charles Guice, General Manager

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Charles G. on 15 Nov 2023
Dear Kenneth,Thank you for the exceptional rating! We are glad that you enjoyed your stay. Thank you for choosing to stay with us and we hope that you will come back to visit us again.Best Regards,Charles Guice, General Manager

4/10 Poor

Michael

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I hade a bed that had holes in the mattress that was a terrible to sleep in.
Stayed 2 nights in Nov 2023
Response from Charles G. on 15 Nov 2023
Dear Michael,Thank you for your feedback. Our apologies for the problem that you encountered and we are sorry for the inconvenience you were caused due to the condition of the mattress. We thank you for letting us know and your concerns were immediately addressed. We thank you for staying with us and we hope that you will give us the opportunity to better serve you in the future. Best Regards,Charles Guice, General Manager

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was fine to me
Stayed 2 nights in Oct 2023
Response from Charles G. on 26 Oct 2023
Dear Sandra,Thank you for the great review! We are glad that you enjoyed your stay. Thank you for staying with us and we hope that we have the opportunity to serve you again. Best Regards,Charles Guice, General Manager

10/10 Excellent

Paula

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and quite. Receptionist/desk clerk very friendly. Breakfast staff helpful and very friendly and smiling and a pleasant person in the morning and entertained my friends 9 month old son. Great place!
Stayed 1 night in Oct 2023
Response from Charles G. on 24 Oct 2023
Dear Paula,Thank you for the wonderful review! Your recognition and kind comments regarding the hospitality of the staff are greatly appreciated and we are glad that you enjoyed your stay. I will be certain to share your review with them and thank the breakfast staff for taking such great care of our guests. We thank you for choosing Holiday Inn Express and we hope that we have the opportunity to welcome you back on a future trip.Best Regards,Charles Guice, General Manager

8/10 Good

Angelia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was safe, clean, well maintained. Good free breakfast included. Bed was comfortable.
Stayed 1 night in Oct 2023
Response from Charles G. on 7 Nov 2023
Dear Angelia,Thank you for the great feedback! We are glad that you had a comfortable stay and enjoyed our delicious Express Start breakfast. We appreciate the complimentary remarks regarding the hotel and we thank you for choosing to stay with us. We hope that we have the opportunity to serve you again.Best Regards,Charles Guice, General Manager

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean! Conveniently located.
Stayed 4 nights in Oct 2023
Response from Charles G. on 18 Oct 2023
Dear Samuel,Thank you for the great review! We appreciate the wonderful compliment regarding the cleanliness of the hotel. We are glad that you enjoyed your stay and our convenient location. Thank you for staying with us and we hope that you will come back to visit us again soon.Best Regards,Charles Guice, General Manager

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here ! Would book again
Stayed 2 nights in Oct 2023
Response from Charles G. on 12 Oct 2023
Dear Dominique,Thank you for the excellent review! We are glad that you enjoyed your stay and we appreciate the great recommendation. Thank you for staying with us and we do hope that we have the opportunity to serve you again on a future trip to the Huntsville area.Best Regards,Charles Guice, General Manager

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great location and the pool was a bit chilly. We were hoping for a hot tub but didnt know until i got there there wasnt one. The beds were very firm. Overall a good stay
Stayed 3 nights in Sep 2023
Response from Charles G. on 9 Oct 2023
Dear Kim,Thank you for the great feedback. We are glad that you enjoyed your stay and our convenient location. I am sorry that you were disappointed that we do not have hot tub and that the pool was chilly. It is past the normal pool season and the cool nights make for cool water but we keep the outdoor pool open as long as the days are warm as the guests enjoy relaxing in the pool area. We thank you for staying with us and hope you will give us the opportunity to serve you again.Best Regards,Charles Guice, General Manager

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Charles G. on 9 Oct 2023
Dear Ronald, Thank you for the 5 star rating! We are glad you enjoyed your stay. We thank you for staying with us and we hope that we have the opportunity to serve you again.Best Regards, Charles Guice General Manager

10/10 Excellent

ELIZABETH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for only one night, but will definitely return on future visits. Very comfortable beds and pillows, spacious room, excellent shower, quiet location and very nice hot breakfast.
Stayed 1 night in Sep 2023
Response from Charles G. on 9 Sept 2023
Dear Elizabeth,Thank you for the outstanding review! We are delighted to hear that our hotel will be your choice when you visit Huntsville. We appreciate the wonderful comments and we are glad that you had a quiet, comfortable stay and enjoyed the room and our delicious Express Start breakfast. We thank you for choosing Holiday Inn Express and we will look forward to welcoming you back on your next trip.Best Regards,Charles Guice, General Manager

10/10 Excellent

john, lafayette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Charles G. on 28 Aug 2023
Dear John, Thank you for the exceptional rating! We are glad that you enjoyed your stay. Thank you for staying with us and we hope that we have the opportunity to serve you again. Best Regards, Charles Guice, General Manager

10/10 Excellent

Tanjenika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Clean room and hotel. Close to shopping areas and restaurants. Hotel staff were very friendly and helpful. It was a pleasant stay.
Stayed 1 night in Aug 2023
Response from Charles G. on 28 Aug 2023
Dear Tanjenika,Thank you for the wonderful review! We appreciate the kind words and recognition of the hospitality provided by the staff. Our goal is an exceptional guest experience and I know your review will serve as inspiration to the team. We are so pleased that you enjoyed your time in Huntsville and we look forward to the pleasure of serving you again.Best Regards, Charles Guice, General Manager

10/10 Excellent

Tanjenika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The hotel and room was very clean. There were plenty of towels in the room. Check in and out was easy and the hotel was close to shopping areas and restaurants. We will definitely be staying at this hotel the next time we visit Huntsville.
Stayed 2 nights in Aug 2023
Response from Charles G. on 28 Aug 2023
Dear Tanjenika,Thank you for the outstanding review! We are delighted to hear that our hotel will be your choice when you visit Huntsville. We are glad you had a great check in and enjoyed the room and our convenient location. Thank you for choosing Holiday Inn Express and we will look forward to welcoming you back on your next trip.Best Regards,Charles Guice, General Manager

8/10 Good

Kenneth, Whitesboro

Stayed 1 night in Aug 2023
Response from Charles G. on 22 Sept 2023
Dear Kenneth,Thank you for your feedback. We thank you for staying with us and we hope that we have the opportunity to serve you again.Best Regards,Charles Guice, General Manager