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Reviews of DoubleTree by Hilton Hotel Decatur Riverfront

4 out of 5
DoubleTree by Hilton Hotel Decatur Riverfront
1101 6th Ave NE, Decatur, AL

Reviews

8.2

Very good

Rating 10 - Excellent. 390 out of 820 reviews" "
Rating 8 - Good. 220 out of 820 reviews" "
Rating 6 - Okay. 108 out of 820 reviews" "
Rating 4 - Poor. 61 out of 820 reviews" "
Rating 2 - Terrible. 41 out of 820 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

april

Travelled with partner
Liked: Cleanliness, staff & service
Bathrooms are beyond tiny; the worst room I've experienced in comparable hotels.
Stayed 3 nights in Apr 2024
Response from David on 11 Apr 2024
Thank you for taking a moment to share your experience. You are our most valued guest and our goal here at the DoubleTree by Hilton Decatur Riverfront is to make sure that we make you happy and hope that you will make us your first choice the next time you visit Decatur. We sincerely appreciate your feedback and we are very sorry that we did not fully exceed your expectations. If there is any comments or suggestions that could help us improve your experience the next time you stay with us we would be more than happy to hear it! Thank you again and have a wonderful day! Please come see us again soon!

10/10 Excellent

Annie

Liked: Amenities, property conditions & facilities
All was well, room was clean and comfortable
Stayed 1 night in Mar 2024
Response from David on 26 Mar 2024
Thank you for the kind review

6/10 Okay

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent location, over priced for a "river view" that is mostly rooftop and other buildings. Check in was not at 4pm like advertised due to room not being ready. Was unable to check in til 530. Staff was apologetic but was unable to do much which i do understand, just was frustrating.
Stayed 1 night in Mar 2024
Response from David on 31 Mar 2024
Thank you for taking a moment to share your experience. You are our most valued guest and our goal here at the DoubleTree by Hilton Decatur Riverfront is to make sure that we make you happy and hope that you will make us your first choice the next time you visit Decatur. We sincerely appreciate your feedback and we are very sorry that we did not fully exceed your expectations. If there is any comments or suggestions that could help us improve your experience the next time you stay with us we would be more than happy to hear it! Thank you again and have a wonderful day! Please come see us again soon!

6/10 Okay

Heather

Stayed 1 night in Mar 2024
Response from David on 11 Apr 2024
Thank you for taking a moment to share your experience. You are our most valued guest and our goal here at the DoubleTree by Hilton Decatur Riverfront is to make sure that we make you happy and hope that you will make us your first choice the next time you visit Decatur. We sincerely appreciate your feedback and we are very sorry that we did not fully exceed your expectations. If there is any comments or suggestions that could help us improve your experience the next time you stay with us we would be more than happy to hear it! Thank you again and have a wonderful day! Please come see us again soon!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect for our overnight
Stayed 1 night in Feb 2024
Response from David on 26 Feb 2024
Thank you for the kind review

10/10 Excellent

Brandi

Business traveller
Liked: Amenities, property conditions & facilities
It was great!
Stayed 1 night in Feb 2024
Response from David on 26 Feb 2024
Thank you for the kind review

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean rooms. Great eating options within 15 minutes. I would stay here again.
Stayed 1 night in Feb 2024
Response from David on 26 Feb 2024
Thank you for the kind review

6/10 Okay

Rebecca

No kitchen
Stayed 1 night in Feb 2024
Response from David on 31 Mar 2024
Thank you for taking a moment to share your experience. You are our most valued guest and our goal here at the DoubleTree by Hilton Decatur Riverfront is to make sure that we make you happy and hope that you will make us your first choice the next time you visit Decatur. We sincerely appreciate your feedback and we are very sorry that we did not fully exceed your expectations. If there is any comments or suggestions that could help us improve your experience the next time you stay with us we would be more than happy to hear it! Thank you again and have a wonderful day! Please come see us again soon!

10/10 Excellent

Joyce

Stayed 1 night in Jan 2024
Response from David on 24 Mar 2024
Thank you for the kind review

10/10 Excellent

Lance

Stayed 1 night in Jan 2024
Response from David on 24 Mar 2024
Thank you for the kind review

10/10 Excellent

David

Business traveller
Have stayed there many times. Food is not as good as it used to be.
Stayed 2 nights in Jan 2024

10/10 Excellent

Robin

Travelled with family
Liked: Amenities
The amazing smell of the front area!!! The offering of the warm cookies is a great touch. Dave, the manager allowed us to check in early, as our plan arrived earlier than expected. Our room was great and the breakfast bar is amazing. They give you a $15 per person daily credit to use. Thank you for a great experience.
Stayed 2 nights in Jan 2024

6/10 Okay

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Johnathan and Mikayla were very friendly and helpful.
Stayed 1 night in Jan 2024

4/10 Poor

Thomas

Disliked: Property conditions & facilities, room comfort
Workout bikes are in need of TLC. No hottub. Restaurant is average at best. Hilton 2 is nearby. Next time.
Stayed 1 night in Dec 2023
Response from David on 2 Jan 2024
Thank you for taking a moment to share your experience. You are our most valued guest and our goal here at the DoubleTree by Hilton Decatur Riverfront is to make sure that we make you happy and hope that you will make us your first choice the next time you visit Decatur. We sincerely appreciate your feedback and we are very sorry that we did not fully exceed your expectations. If there is any comments or suggestions that could help us improve your experience the next time you stay with us we would be more than happy to hear it! Thank you again and have a wonderful day! Please come see us again soon!

10/10 Excellent

John

Stayed 1 night in Dec 2023

4/10 Poor

Steve

Stayed 1 night in Dec 2023

8/10 Good

Laura Dollie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from David on 24 Mar 2024
Thank you for the kind review

10/10 Excellent

Andres

Stayed 1 night in Dec 2023

10/10 Excellent

Andres

Stayed 1 night in Dec 2023

6/10 Okay

Lance

Liked: Amenities
The rooms have no microwaves and need to be remodeled
Stayed 1 night in Dec 2023
Response from David on 18 Dec 2023
Microwaves are located in the cabinet. Thank you for taking a moment to share your experience. We sincerely appreciate your feedback and we are very sorry that we did not fully exceed your expectations. If there is any comments or suggestions that could help us improve your experience the next time you stay with us we would be more than happy to hear it! Thank you again and have a wonderful day! Please come see us again soon!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from David on 18 Dec 2023
Thank you for taking a moment to share your experience. I am happy to hear your visit with us was pleasant! Our goal here at the DoubleTree by Hilton Decatur Riverfront is to make sure that we make you happy and hope that you will make us your first choice the next time you visit Decatur

4/10 Poor

Shannon

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I’m really surprised Hilton allows its name on this property. The hotel is so out dated and in serious need of repairs. The wallpaper is peeling off the walls, the tub had mold around it, the air conditioner was old and struggled to cool the room off. The room had a old stagnant odor. Overall I would not recommend.
Stayed 1 night in Dec 2023
Response from David on 11 Dec 2023
Thank you for taking a moment to share your experience. You are our most valued guest and our goal here at the DoubleTree by Hilton Decatur Riverfront is to make sure that we make you happy and hope that you will make us your first choice the next time you visit Decatur. We sincerely appreciate your feedback and we are very sorry that we did not fully exceed your expectations. If there is any comments or suggestions that could help us improve your experience the next time you stay with us we would be more than happy to hear it! Thank you again and have a wonderful day! Please come see us again soon!

6/10 Okay

Ben

Travelled with family
Liked: Cleanliness, amenities
We staying the family room (2 connected rooms) while we were in town for a wedding. It was on the conference side of the hotel and wasn't a great option. There were several issues with the room: 1) There were no exterior windows - the lack of natural light and low lumen lamps made the room very dark. 2) The bathroom in the king room was very tight. You had to step into the shower in order to close the bathroom door. 3) We had to request an ironing board and an additional iron (as the one in the room was leaking) - which was promptly delivered. 4) Front desk was helpful, but dismissive and not as friendly as I would expect. Staff at checkout were pleasant.
Stayed 1 night in Oct 2023
Response from David on 20 Nov 2023
Thank you for taking a moment to share your experience. You are our most valued guest and our goal here at the DoubleTree by Hilton Decatur Riverfront is to make sure that we make you happy and hope that you will make us your first choice the next time you visit Decatur. We sincerely appreciate your feedback and we are very sorry that we did not fully exceed your expectations. If there is any comments or suggestions that could help us improve your experience the next time you stay with us we would be more than happy to hear it! Thank you again and have a wonderful day! Please come see us again soon!

6/10 Okay

Kathryn

Travelled with family, Travelled with family and small children
Disliked: Staff & service
It was an ok stay. Limited staff that seemed overwhelmed. Our room wasn’t ready and we had to wait 2 hours with small kids. Our first room had ants in the bed and the breakfast was slow and average. But it was safe and quiet and was a decent place to spend one night. The kids enjoyed the pool
Stayed 1 night in Oct 2023
Response from David on 20 Nov 2023
Thank you for taking a moment to share your experience. You are our most valued guest and our goal here at the DoubleTree by Hilton Decatur Riverfront is to make sure that we make you happy and hope that you will make us your first choice the next time you visit Decatur. We sincerely appreciate your feedback and we are very sorry that we did not fully exceed your expectations. If there is any comments or suggestions that could help us improve your experience the next time you stay with us we would be more than happy to hear it! Thank you again and have a wonderful day! Please come see us again soon!

4/10 Poor

Robert, Gallatin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the carpets were dirty, staff sleeping at the desk. Security guard watching tv on the computer sound to sleep. Electricity was not avaialble fully in the parking lot. Will never go back
Stayed 2 nights in Sep 2023
Response from David on 20 Nov 2023
Thank you for taking a moment to share your experience. You are our most valued guest and our goal here at the DoubleTree by Hilton Decatur Riverfront is to make sure that we make you happy and hope that you will make us your first choice the next time you visit Decatur. We sincerely appreciate your feedback and we are very sorry that we did not fully exceed your expectations. If there is any comments or suggestions that could help us improve your experience the next time you stay with us we would be more than happy to hear it! Thank you again and have a wonderful day! Please come see us again soon!

6/10 Okay

Kathryn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn’t ready on time and had to wait 2 hours. First room had ants all over the bed and had to change rooms. Food was fine, rooms were dark. Short staffed and nothing done to comp us for either inconvenience
Stayed 1 night in Oct 2023
Response from David on 20 Nov 2023
Thank you for taking a moment to share your experience. You are our most valued guest and our goal here at the DoubleTree by Hilton Decatur Riverfront is to make sure that we make you happy and hope that you will make us your first choice the next time you visit Decatur. We sincerely appreciate your feedback and we are very sorry that we did not fully exceed your expectations. If there is any comments or suggestions that could help us improve your experience the next time you stay with us we would be more than happy to hear it! Thank you again and have a wonderful day! Please come see us again soon!

10/10 Excellent

NENA, calera

Stayed 1 night in Oct 2023
Response from David on 20 Nov 2023
thank you

8/10 Good

Gregory

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Room needed updating
Stayed 1 night in Oct 2023
Response from David on 20 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear your visit with us was pleasant! Our goal here at the DoubleTree by Hilton Decatur Riverfront is to make sure that we make you happy and hope that you will make us your first choice the next time you visit Decatur

8/10 Good

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from David on 20 Nov 2023
Thank you for taking a moment to share your experience. I am happy to hear your visit with us was pleasant! Our goal here at the DoubleTree by Hilton Decatur Riverfront is to make sure that we make you happy and hope that you will make us your first choice the next time you visit Decatur

2/10 Terrible

Mark Z.

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening African American Front Desk Manager was more than extremely RUDE as she yelled at me as I was innocently washing my car w/ my own hose. Then, she helped encourage a man, who claimed that his wife worked in the hotel, who had a gun and pointed it at me and was about to shoot & kill me !!! Both the Manager & the “Security/Maintance” man did absolutely NOTHING to defuse the matter and ESCORT the man with the gun OFF the property. Instead, they let him into the hotel and allowed HIM to enjoy the facilities….. and they tried to kick me out in the middle of my TWO NIGHT STAY…….. UNBELIEVABLE!!!! I actually called the Decatur Police, but, evidently in AL, people are allowed to pull out guns, wave them around and point them at people without being threatened themselves and get away with it! This is the MOST UNSAFE, BACKWARDS & UNPROFESSIONAL Staff in the hospitality industry I’ve ever encountered.
Stayed 2 nights in Sep 2023

10/10 Excellent

Inezza, Decatur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved ot
Stayed 1 night in Sep 2023

10/10 Excellent

TERRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was ok but need to replace shower curtain with new guest check in
Stayed 2 nights in Aug 2023

8/10 Good

Valyn

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was freezing cold with no way to control the a/c. I even turned it off but it kept blowing cold air. Reported to desk. We just stayed one night so it wasnt corrected before we left. Otherwise, it was great!
Stayed 1 night in Aug 2023

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Keyla

Business traveller
Liked: Staff & service
Loved the baked and warm cookie and friendly staff. The rooms and hallway needs upgrade and humid smell in the room. The bathroom shower needs to be upgraded too and the shower door was hard to open and close.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities
Staff was pleasant but hotel needs a lil t.l.c.
Stayed 1 night in Aug 2023

8/10 Good

Jacinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff at the Double Tree were very helpful. Our dinner at the Twist was delicious after a long day of traveling.
Stayed 1 night in Aug 2023

10/10 Excellent

Curtis

Stayed 1 night in Aug 2023

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The breakfast buffet was great. Front desk staff were very friendly. However, the rooms were very dark. We had to wait over an hour after the 4p check in time to get into our room because they were “cleaning” our room. The room had a musty smell. It wasn’t dirty, but smelled like it hadn’t been used for guests in awhile. No shampoo, but we had conditioner. Tissue box had not been supplied. The shower/toilet was so small you could not turn around. The pool was nice and the workout room was nice also.
Stayed 1 night in Jul 2023

8/10 Good

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern hotel, clean rooms, nice amenities. Parking lot isn't laid out well.
Stayed 1 night in Jul 2023

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was excellent
Stayed 5 nights in Jul 2023

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fire ass place
Stayed 4 nights in Jul 2023

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great stay.
Stayed 1 night in Jul 2023

2/10 Terrible

Dustin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poorly Managed
The pool was filthy and filled with bugs. My 7 year literally was screaming because huge bugs kept getting stuck on her skin. The ice machine on our floor was broken. They didn’t serve any coffee in the lobby, so we tried to use the setup in our room. The disposable coffee cups and with lids that didn’t fit, there was no creamer options, and there was no stir sticks or spoons so I couldn’t even mix in my sugar. Quite the gross cup of Joe. The front desk manager lied to me, stating that the hotel had no pillows or blankets available for my children (7 yrs old and 11 Month baby). I begged for her to check again, and she came back with one paper-thin blanket and said that’s all she had and that we would just have to share whatever was available in the room. We decided to leave the same day we checked in because of the lack of reasonable accommodations. When we were leaving, we witnessed the same manager giving blankets to another guest. Busted! She saw us and her eyes were as big as dinner plates. We checked out, and the manager asked if we were sure that’s what we wanted to do. I told her I was positive I did not want to stay there. Hotels.com called on my behalf and the same manager lied again, stating that I told her during my checkout that everything with my stay was perfect and refused to waive the penalty fees that would allow me to receive a refund. Luckily Hotels.com took care of me anyways.
Stayed 1 night in Jul 2023

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service
Bathroom 327 peeling paint in the shower,table lamp by the window did not work the door to the fridge won’t stay closed outside the room in the hallway wallpaper coming loose carpet in the room and hallways is very dirty need to improve.
Stayed 3 nights in Jul 2023

8/10 Good

Tiffany

Stayed 1 night in Jul 2023