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"There are positives and negatives about this hotel. First, the positives: the staff are friendly and helpful, and some of the amenities are good. For example, there is a good games room, and the pools are quite good (the water is a little dirty though). The buffet in the evening is a good option, the other restaurants not so much. There is a welcome happy hour for cocktails.. There is quite a lot of wildlife around the hotel (monkey’s , various birds, lizards), which is interesting. The negatives: the service in some of the catering facilities is almost ridiculously slow. There is no orange juice at breakfast, and the other available juices are poor. The breakfast in general is not quite up to the standards of some other Shangri-La hotels (although it is not bad). The property overall is slightly run down and the rooms could do with some refurbishment. A coffee machine in the rooms, with fresh milk in the fridge, would be desirable. If you are to visit Hambantota and are travelling from Colombo airport, choose a good and reliable car service, although not the one offered by the hotel, which is priced multiple times higher than other available options. I would recommend a visit to Hambantota and Shangri-La overall, though, if only for the chance of seeing wild elephants walking down the road."

"We had a wonderful 4 night stay at Coco Tangalle , we stayed in the King Coco room & it was an amazing space , large with our own private patio . Suresh looked after us during our stay & was very helpful . We would have liked to see a small refrigerator in our room & tea/coffee facilities however Suresh was very happy to place our wine in their fridge & serve it on request , he also bought us a pot of tea every morning . Gorgeous restaurant & pool with staff always ready to assist , would happily stay again "

"I was very unhappy with this accommodation, which we paid £200 per night. On arrival the hotel staff and checking was very nice, our room was on the fourth floor via the lift and very, very steep stairs to the room. The bathroom was awful totally open to the outside world view with plastic curtain which kept blowing around in the wind, when you were trying to take a shower. This wasn't shown in photo's on your website or mention in the description to this room. Also no desk in the room, or balony table and chairs. However, we complained about our dissatisfaction on the first day, On Monday we had enough and decided to leave with despair of paying £200 per a night, for a terrible room. We didnt even want to have their breakfast, worried that we would be disappointed with that as well. The Manager said he would refunded us for the full cost, but there wasnt anything in writing."

"Sensational stay at this beach front property. Personable and considered hospitality from all staff. Delicious and good value food menu with good seafood options on the beach. The beach itself is a quiet and beautiful stretch on to the ocean with clean sand and warm, swimmable waves. Big and clean rooms and bathrooms. Comfortable bed with firm mattress. We would love to visit again. "

"Wonderful food, wonderful room, beautiful beautiful location and the warmest most welcoming of people. Truly paradise. To stay here is a blessing."

"Beautiful hotel, friendly staff and great food in a perfect spot next to a very unspoiled beach. "

"Wonderful hotel in a beautiful location. The staff were excellent. Woud highly recommended this hotel."

"This hotel has an amazing spot on the beach. The only drawback was the lack of a view from our room. The room was large and comfortable and the staff were delightful. Despite the lack of light/view in the room it does offer a number of beach facing seating areas and a fantastic breakfast "

"Fantastic place - lovely people there and clean room. Very convenient to man road and easily accessible to hiriketiya - very short tuktuk or a 30 min scenic walk along the oceanfront. "