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Rating 10 - Excellent. 588 out of 1408 reviews" "
10 - Excellent
588
Rating 8 - Good. 394 out of 1408 reviews" "
8 - Good
394
Rating 6 - Okay. 211 out of 1408 reviews" "
6 - Okay
211
Rating 4 - Poor. 117 out of 1408 reviews" "
4 - Poor
117
Rating 2 - Terrible. 98 out of 1408 reviews" "
2 - Terrible
98
8.2/10
Cleanliness
8.2/10
Staff & service
7.4/10
Amenities
7.8/10
Property conditions & facilities
7.4/10
Eco-friendliness
Reviews
4/10 Poor
HAJARA
Travelled with family and small children, Business traveller
If you are going to the NRG park be prepared for the gate to close @ any given time!! Ask someone at the desk the times that the gate is open. We walked to the NRG center to return to a locked gate. Maybe come up with a key entry to the gate!!
Precious
Stayed 2 nights in May 2024
Response from Front Desk on 22 May 2024
We value your feedback. Thanks for choosing Holiday Inn at Nrg for your stay.
Response from Front Office Supervisor on 20 May 2024
I would like to apologize for any inconvenience you may have had during your stay. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was a priority of ours.
Response from Front Office Supervisor on 8 May 2024
Thanks for your feedback. We are currently under renovation and changes will be made in the near future. We look forward to your next stay with us.
4/10 Poor
Mhairi
Travelled with partner
3 May 2024
It was an easy drive to MD Anderson which suited us. We were disappointed that there is NO breakfast as promised.
They did reimburse the extra cost for breakfast
Mhairi
Stayed 2 nights in Apr 2024
Response from Front Desk on 8 May 2024
We value your feedback and would like to apologize for any inconvenience this may have caused.
10/10 Excellent
Jacoby
28 Apr 2024
Jacoby
Stayed 1 night in Mar 2024
Response from Front Desk on 20 May 2024
Thanks for your positive feedback.
6/10 Okay
Olivia, Chicago
Travelled with partner
21 Apr 2024
Unless you’re only going to the medical district, there is really no reason to stay in this area. No where near any major attractions. If you must stay around here, Gus’s Fried Chicken is a very good restaurant with friendly waiter and the Walgreens 2 blocks away has helpful workers.
Olivia
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 22 Apr 2024
Thanks for your feedback.
10/10 Excellent
Wendy
Travelled with family
18 Apr 2024
Liked: Cleanliness
Under construction
Wendy
Stayed 1 night in Apr 2024
Response from Front Desk on 19 Apr 2024
Thanks for the feedback. We look forward to your next stay with us.
Family friendly area. Many food options, stores & everything you need
Graciela
Stayed 1 night in Apr 2024
Response from Front Desk on 16 Apr 2024
Thanks for your positive feedback. We look forward to your next stay with us.
8/10 Good
Emily
29 Mar 2024
Liked: Property conditions & facilities
Emily
Stayed 1 night in Mar 2024
Response from Divyne A. on 2 Apr 2024
Thank you for rating us 4 out of 5. We hope to see you again in the future!
6/10 Okay
Wanda
Travelled with group
26 Mar 2024
Disliked: Amenities
The property was clean but nothing above a “ motel -level “ property. The front desk employees were very helpful. They only had one restaurant. Breakfast was only until 10:30 am and until 9 am on Sunday. I woke up two days in a row with something weird in the sink that appeared to be water that came up from the drain in the middle of the night.
Wanda
Stayed 3 nights in Mar 2024
Response from front desk on 26 Mar 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comment to coach our team in order to provide a better experience in the future. Thanks for your feedback.
The temperature on all common areas is too high. Seems that the hotel is not cooling all common areas, from the lobby to the bar and the hallways on all floors. Would be nice to walk about the hotel without sweating.
Gaston
Stayed 4 nights in Mar 2024
Response from Front Desk Supervisor on 26 Mar 2024
Thanks for bringing this issue to our attention. We will make sure to share this feedback to make sure the correct actions are taken.
10/10 Excellent
alondra
24 Mar 2024
alondra
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 26 Mar 2024
Thank you for choosing Holiday Inn and for taking the time to provide us with positive feedback.
This was our family’s first trip to Texas our first stop was in Fort Worth and where we stayed at wasn’t worth what we paid for. However for the exact same price we booked this room. We were greeted by the staff with a smile. The property is gated so you will have to pay extra per day for parking but in my opinion it’s worth it. Overall I would stay here again. Our room also so to see the NRG stadium which my girls loved.
Haley
Stayed 3 nights in Mar 2024
Response from Front Office Supervisor on 24 Mar 2024
Thank you for positively highlighting the warm hospitality that was extended to you by the team. We look forward to the pleasure of serving you during your many more future stays with us.
Thank you for rating us 5 out of 5.We hope to see you again in the future!
8/10 Good
Ariana, San Antonio
4 Mar 2024
Ariana
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on 24 Mar 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience.
8/10 Good
Nancy
2 Mar 2024
Liked: Cleanliness, amenities
I would likes to comment the kitchen team; most especially Tony!!! Truly a gem -he is always smiling and service oriented. Amelia head a large table and seemed to be doing an awesome job as well. The chef Claudia also need the food well presented and kept up with the demand.
Nancy
Response from Front Office Supervisor on 7 Mar 2024
We are absolutely delighted to note your appreciation for all aspects of your experience with us including the personal attention extended by our team. We really do appreciate you for taking the time to share your feedback with us.
Great customer service and walking distance to Houston Livestock Show and Rodeo BBQ Cookoff.
Drew
Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on 1 Mar 2024
Here at Holiday Inn NRG we value your feedback. We look forward to your next stay.
8/10 Good
Robin
Travelled with group
25 Feb 2024
Liked: Room comfort
Robin
Stayed 4 nights in Feb 2024
Response from Front Office Supervisor on 27 Feb 2024
Thanks for your feedback we look forward to your next stay here at Holiday Inn NRG.
8/10 Good
Felipe
Travelled with family
23 Feb 2024
Liked: Cleanliness, room comfort
I booked 2 queen beds and I was given 2 full beds
Felipe
Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on 23 Feb 2024
Hello Felipe,Thank you for providing your feedback. I am very sorry that you were under the impression that you were provided full beds however the hotel does not have full sized beds. The hotel does offer two Queen sized beds or one king sized bed. We hope that you give us another chance in the future!
8/10 Good
Toni
Business traveller
20 Feb 2024
Liked: Cleanliness, room comfort
Desk helpful friendly.
Clean
Toni
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on 23 Feb 2024
Thanks for your feedback it is greatly appreciated.
4/10 Poor
Gino
19 Feb 2024
Disliked: Amenities
Poor service
Gino
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on 23 Feb 2024
Thank you for the feedback. We apologize for your poor experience here at Holiday Inn at NRG. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was a priority of ours.
Response from Front Office Supervisor on 23 Feb 2024
We are delighted to hear that your stay with us was great. We value your feedback.
2/10 Terrible
Fanni
17 Feb 2024
Fanni
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on 21 Mar 2024
I would like to start by apologizing to you for not meeting your expectations. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was a priority of ours.
10/10 Excellent
Verified traveller
Business traveller, Travelled with family
16 Feb 2024
Liked: Cleanliness, room comfort
Good
I stayed here while working a convention and I was pretty pleased with everything. I liked that this had a connection to the NRG center parking lot as well. Decently priced and everything was good. Parking and breakfast is separate charge but that’s stated in description. You can also get food at the bar for dinner for a separate charge as well so that was convenient. The room was clean and was a good space. The only issue I would have with the room was our bath/shower, when you would change were the water was coming out of it wouldn’t fully change to the shower head so the bathtub would get filled with a couple inches of water by the time you were done. But we made them aware. I would stay here again. They also have a fridge and microwave in the room which was a good plus. The staff was friendly as well. If you book through 3rd party they cannot extend your stay so I had to do it through hotels.com but that wasn’t a big issue either.
Verified traveller
Stayed 2 nights in Feb 2024
Response from Divyne A. on 16 Feb 2024
Thank you for rating us 10 out of 10 it is greatly appreciated! We are sorry for the issue with your bathtub and we made sure to take care of this issue so that it will not happen in the future. We hope to see you again soon!
8/10 Good
Ricky
Business traveller
14 Feb 2024
Liked: Cleanliness, room comfort
Just what we needed
Great location for our medical appointment. Free shuttle to medical center and right in parking lot of NGR stadium. Very quiet and safe neighborhood.
Ricky
Stayed 1 night in Feb 2024
Response from Divyne A. on 16 Feb 2024
Hello Ricky,We are glad to hear that you enjoyed your stay with us! We hope to see you again soon!
8/10 Good
David
13 Feb 2024
Liked: Property conditions & facilities
David
Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on 14 Feb 2024
Thanks for your feedback. We look forward to seeing you on your next stay.
Staff were nice. Housekeeping cleaned well. I liked that there was an easy access point between the hotel and the NRG center. There were restaurants withing walking distance. We had a great stay.
Fellicia
Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on 13 Feb 2024
It brings us a lot of pride and delight to hear that your recent experience with us exceeded your expectations. Thank you for your positive feedback and we look forward to your next stay.
10/10 Excellent
Aeryn
12 Feb 2024
Aeryn
Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on 13 Feb 2024
Thanks for your positive feedback we look forward to your next stay with us.
Rooms are cozy. Quiet. Nice lobby. Easy access to nrg
Mary
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on 13 Feb 2024
Thank you for positively highlighting the upkeep of the hotel. We indeed enjoy every effort to ensure providing a homely and comfortable environment for our guests at the hotel.
Room was clean.. desk staff were kind.. just wish there were more handicap rooms or regular rooms that offer walk in showers.. The upgrade that is going to take place will be very nice..
Deanna
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on 13 Feb 2024
Thank you for sharing your positive feedback with us. We look forward to you seeing the new renovations that to come here at Holiday Inn at NRG. We hope it meets your expectations for your future stays with us.
8/10 Good
Amy
Travelled with family, Business traveller
6 Feb 2024
No hot water.
Amy
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on 13 Feb 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Houston S-NRG Area-Med CTR.
Response from Front Office Supervisor on 5 Feb 2024
Thank you for sharing your wonderful feedback with us. It brings us a lot of pride and delight to hear that your recent experience with us exceeded your expectations and you enjoyed the overall product and services.
6/10 Okay
Joe
4 Feb 2024
Liked: Cleanliness
Joe
Stayed 3 nights in Feb 2024
Response from Front Office Supervisor on 13 Feb 2024
Thanks for your feedback. We will use your feedback to improve on our services to make the Holiday Inn NRG a top notch quality hotel. We hope that you will give us the opportunity to serve you again in the future.