Exterior

Reviews of Holiday Inn Houston S - Nrg Area - Medical Center, an IHG Hotel

3 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 588 out of 1408 reviews" "
Rating 8 - Good. 394 out of 1408 reviews" "
Rating 6 - Okay. 211 out of 1408 reviews" "
Rating 4 - Poor. 117 out of 1408 reviews" "
Rating 2 - Terrible. 98 out of 1408 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

HAJARA

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
We saw a cockroach in our room..! Room was not clean the next day even though we told the housekeeper and the front desk about it
Stayed 2 nights in May 2024

6/10 Okay

Deja-Rai

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I didn’t like how the gym was over my room and I could hear people throwing down the dumbbell every 30 second.
Stayed 1 night in May 2024

10/10 Excellent

Jill, Edgard

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are really nice.
Stayed 2 nights in May 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Kind and helpful
Stayed 2 nights in May 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was very kind and helpful
Stayed 1 night in May 2024

6/10 Okay

Riley

Stayed 1 night in May 2024

10/10 Excellent

Bill

Business traveller
Liked: Cleanliness, property conditions & facilities
Very nice will come back
Stayed 1 night in May 2024
Response from Front Desk on 22 May 2024
We look forward to your next stay with us. Thanks for your feedback.

8/10 Good

Precious

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
If you are going to the NRG park be prepared for the gate to close @ any given time!! Ask someone at the desk the times that the gate is open. We walked to the NRG center to return to a locked gate. Maybe come up with a key entry to the gate!!
Stayed 2 nights in May 2024
Response from Front Desk on 22 May 2024
We value your feedback. Thanks for choosing Holiday Inn at Nrg for your stay.

10/10 Excellent

Russell, Port Arthur

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Office Supervisor on 20 May 2024
Thank you for the feedback. It brings us a lot of pride and delight to see that you enjoyed your stay with us.

6/10 Okay

Jose

Stayed 1 night in May 2024
Response from Front Desk on 20 May 2024
I would like to apologize for any inconvenience you may have had during your stay. We value your feedback.

4/10 Poor

maggie

Disliked: Cleanliness, property conditions & facilities
Low quality in every way
Stayed 5 nights in May 2024
Response from Front Office Supervisor on 20 May 2024
I would like to apologize for any inconvenience you may have had during your stay. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was a priority of ours.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 5 nights in May 2024
Response from Front Desk on 11 May 2024
Thanks for your feedback we value your business.

10/10 Excellent

Melissa

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk on 20 May 2024
Thanks for the positive feedback. We look forward to your next stay with us.

8/10 Good

Ruby

Liked: Cleanliness, property conditions & facilities
Need more eating place in hotel.
Stayed 2 nights in May 2024
Response from Front Office Supervisor on 8 May 2024
Thanks for your feedback. We are currently under renovation and changes will be made in the near future. We look forward to your next stay with us.

4/10 Poor

Mhairi

Travelled with partner
It was an easy drive to MD Anderson which suited us. We were disappointed that there is NO breakfast as promised. They did reimburse the extra cost for breakfast
Stayed 2 nights in Apr 2024
Response from Front Desk on 8 May 2024
We value your feedback and would like to apologize for any inconvenience this may have caused.

10/10 Excellent

Jacoby

Stayed 1 night in Mar 2024
Response from Front Desk on 20 May 2024
Thanks for your positive feedback.

6/10 Okay

Olivia, Chicago

Travelled with partner
Unless you’re only going to the medical district, there is really no reason to stay in this area. No where near any major attractions. If you must stay around here, Gus’s Fried Chicken is a very good restaurant with friendly waiter and the Walgreens 2 blocks away has helpful workers.
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 22 Apr 2024
Thanks for your feedback.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness
Under construction
Stayed 1 night in Apr 2024
Response from Front Desk on 19 Apr 2024
Thanks for the feedback. We look forward to your next stay with us.

10/10 Excellent

Gino

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2024
Response from Front Desk on 16 Apr 2024
Thanks for your feedback.

10/10 Excellent

Graciela, Lufkin

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Family friendly area. Many food options, stores & everything you need
Stayed 1 night in Apr 2024
Response from Front Desk on 16 Apr 2024
Thanks for your positive feedback. We look forward to your next stay with us.

8/10 Good

Emily

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Divyne A. on 2 Apr 2024
Thank you for rating us 4 out of 5. We hope to see you again in the future!

6/10 Okay

Wanda

Travelled with group
Disliked: Amenities
The property was clean but nothing above a “ motel -level “ property. The front desk employees were very helpful. They only had one restaurant. Breakfast was only until 10:30 am and until 9 am on Sunday. I woke up two days in a row with something weird in the sink that appeared to be water that came up from the drain in the middle of the night.
Stayed 3 nights in Mar 2024
Response from front desk on 26 Mar 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comment to coach our team in order to provide a better experience in the future. Thanks for your feedback.

10/10 Excellent

Devrone

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Great security. I’ll be back next year.
Stayed 3 nights in Mar 2024
Response from Front Desk Supervisor on 26 Mar 2024
We really do appreciate you for taking the time to share your feedback.

6/10 Okay

Brian

Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on 26 Mar 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback.

8/10 Good

Gaston

Liked: Cleanliness, amenities, property conditions & facilities
The temperature on all common areas is too high. Seems that the hotel is not cooling all common areas, from the lobby to the bar and the hallways on all floors. Would be nice to walk about the hotel without sweating.
Stayed 4 nights in Mar 2024
Response from Front Desk Supervisor on 26 Mar 2024
Thanks for bringing this issue to our attention. We will make sure to share this feedback to make sure the correct actions are taken.

10/10 Excellent

alondra

Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on 26 Mar 2024
Thank you for choosing Holiday Inn and for taking the time to provide us with positive feedback.

10/10 Excellent

Haley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our family’s first trip to Texas our first stop was in Fort Worth and where we stayed at wasn’t worth what we paid for. However for the exact same price we booked this room. We were greeted by the staff with a smile. The property is gated so you will have to pay extra per day for parking but in my opinion it’s worth it. Overall I would stay here again. Our room also so to see the NRG stadium which my girls loved.
Stayed 3 nights in Mar 2024
Response from Front Office Supervisor on 24 Mar 2024
Thank you for positively highlighting the warm hospitality that was extended to you by the team. We look forward to the pleasure of serving you during your many more future stays with us.

10/10 Excellent

Kassidy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to NRG Park for the Houston Rodeo.
Stayed 1 night in Mar 2024
Response from Management on 19 Mar 2024
Hi Kassidy,Thank you for rating the hotel 5 out of 5, we hope to see you again in the future.

10/10 Excellent

cindy

Liked: Cleanliness, property conditions & facilities
Perfect location
Stayed 1 night in Mar 2024
Response from Management on 18 Mar 2024
Thank you for rating us 5 out of 5.We hope to see you again in the future!

8/10 Good

Daniella

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Management on 18 Mar 2024
Thank you for rating us 5 out of 5.We hope to see you again in the future!

8/10 Good

Ariana, San Antonio

Stayed 1 night in Mar 2024
Response from Front Office Supervisor on 24 Mar 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience.

8/10 Good

Nancy

Liked: Cleanliness, amenities
I would likes to comment the kitchen team; most especially Tony!!! Truly a gem -he is always smiling and service oriented. Amelia head a large table and seemed to be doing an awesome job as well. The chef Claudia also need the food well presented and kept up with the demand.
Response from Front Office Supervisor on 7 Mar 2024
We are absolutely delighted to note your appreciation for all aspects of your experience with us including the personal attention extended by our team. We really do appreciate you for taking the time to share your feedback with us.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Staff was awesome and it’s very close to the NRG stadium. Would go back here again.
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on 29 Feb 2024
We are delighted to hear that you enjoyed your stay. We look forward to seeing you again. Thanks for your feedback.

10/10 Excellent

Drew

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service and walking distance to Houston Livestock Show and Rodeo BBQ Cookoff.
Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on 1 Mar 2024
Here at Holiday Inn NRG we value your feedback. We look forward to your next stay.

8/10 Good

Robin

Travelled with group
Liked: Room comfort
Stayed 4 nights in Feb 2024
Response from Front Office Supervisor on 27 Feb 2024
Thanks for your feedback we look forward to your next stay here at Holiday Inn NRG.

8/10 Good

Felipe

Travelled with family
Liked: Cleanliness, room comfort
I booked 2 queen beds and I was given 2 full beds
Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on 23 Feb 2024
Hello Felipe,Thank you for providing your feedback. I am very sorry that you were under the impression that you were provided full beds however the hotel does not have full sized beds. The hotel does offer two Queen sized beds or one king sized bed. We hope that you give us another chance in the future!

8/10 Good

Toni

Business traveller
Liked: Cleanliness, room comfort
Desk helpful friendly. Clean
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on 23 Feb 2024
Thanks for your feedback it is greatly appreciated.

4/10 Poor

Gino

Disliked: Amenities
Poor service
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on 23 Feb 2024
Thank you for the feedback. We apologize for your poor experience here at Holiday Inn at NRG. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was a priority of ours.

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient to NRG, secure parking nice people
Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on 23 Feb 2024
We are delighted to hear that your stay with us was great. We value your feedback.

2/10 Terrible

Fanni

Stayed 1 night in Feb 2024
Response from Front Office Supervisor on 21 Mar 2024
I would like to start by apologizing to you for not meeting your expectations. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was a priority of ours.

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Good
I stayed here while working a convention and I was pretty pleased with everything. I liked that this had a connection to the NRG center parking lot as well. Decently priced and everything was good. Parking and breakfast is separate charge but that’s stated in description. You can also get food at the bar for dinner for a separate charge as well so that was convenient. The room was clean and was a good space. The only issue I would have with the room was our bath/shower, when you would change were the water was coming out of it wouldn’t fully change to the shower head so the bathtub would get filled with a couple inches of water by the time you were done. But we made them aware. I would stay here again. They also have a fridge and microwave in the room which was a good plus. The staff was friendly as well. If you book through 3rd party they cannot extend your stay so I had to do it through hotels.com but that wasn’t a big issue either.
Stayed 2 nights in Feb 2024
Response from Divyne A. on 16 Feb 2024
Thank you for rating us 10 out of 10 it is greatly appreciated! We are sorry for the issue with your bathtub and we made sure to take care of this issue so that it will not happen in the future. We hope to see you again soon!

8/10 Good

Ricky

Business traveller
Liked: Cleanliness, room comfort
Just what we needed
Great location for our medical appointment. Free shuttle to medical center and right in parking lot of NGR stadium. Very quiet and safe neighborhood.
Stayed 1 night in Feb 2024
Response from Divyne A. on 16 Feb 2024
Hello Ricky,We are glad to hear that you enjoyed your stay with us! We hope to see you again soon!

8/10 Good

David

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on 14 Feb 2024
Thanks for your feedback. We look forward to seeing you on your next stay.

10/10 Excellent

Fellicia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were nice. Housekeeping cleaned well. I liked that there was an easy access point between the hotel and the NRG center. There were restaurants withing walking distance. We had a great stay.
Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on 13 Feb 2024
It brings us a lot of pride and delight to hear that your recent experience with us exceeded your expectations. Thank you for your positive feedback and we look forward to your next stay.

10/10 Excellent

Aeryn

Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on 13 Feb 2024
Thanks for your positive feedback we look forward to your next stay with us.

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Rooms are cozy. Quiet. Nice lobby. Easy access to nrg
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on 13 Feb 2024
Thank you for positively highlighting the upkeep of the hotel. We indeed enjoy every effort to ensure providing a homely and comfortable environment for our guests at the hotel.

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was clean.. desk staff were kind.. just wish there were more handicap rooms or regular rooms that offer walk in showers.. The upgrade that is going to take place will be very nice..
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on 13 Feb 2024
Thank you for sharing your positive feedback with us. We look forward to you seeing the new renovations that to come here at Holiday Inn at NRG. We hope it meets your expectations for your future stays with us.

8/10 Good

Amy

Travelled with family, Business traveller
No hot water.
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on 13 Feb 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Houston S-NRG Area-Med CTR.

10/10 Excellent

Daelena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel staff friendly rooms nice
Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on 5 Feb 2024
Thank you for sharing your wonderful feedback with us. It brings us a lot of pride and delight to hear that your recent experience with us exceeded your expectations and you enjoyed the overall product and services.

6/10 Okay

Joe

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Front Office Supervisor on 13 Feb 2024
Thanks for your feedback. We will use your feedback to improve on our services to make the Holiday Inn NRG a top notch quality hotel. We hope that you will give us the opportunity to serve you again in the future.