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Hotel was nice and clean. Very close to airport and therefore convenient. Hotel has a shuttle that goes to airport every 30 minutes so this was a plus. Room was big and clean with everything we needed. Def recommend. Second time staying there.
Nadia
Stayed 1 night in May 2024
Response from Holiday Inn on 18 May 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!
10/10 Excellent
Shane, Gilmer
16 May 2024
Shane
Stayed 1 night in Mar 2024
Response from Holiday Inn on 18 May 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!
10/10 Excellent
Andrea
16 May 2024
Great staff, all friendly and very helpful including finding me a charger adapter when I discovered I’d brought the wrong one!
Andrea
Stayed 1 night in May 2024
Response from Holiday Inn on 16 May 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!
I liked the front desk staff. They were all attentive and courteous. The rooms were clean, and the breakfast was good. The pricing could be moderated if your not eating the buffet.
Sheila
Stayed 2 nights in May 2024
Response from Holiday Inn on 15 May 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!
We enjoyed our brief one night stay here in between international flights. Special thank you to the front desk staff and especially the shuttle driver for waiting for us!
Kasey
Response from Holiday Inn on 6 May 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!
This holiday inn was so comfortable and clean. Staff were excellent and the a/c worked beautifully! Shuttle service to the airport was so often and so fast.
Mary Anne
Stayed 1 night in May 2024
Response from Holiday Inn on 6 May 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!
4/10 Poor
Percy Bentley
Business traveller, Travelled with group
28 Apr 2024
Knob on the bathroom shower wasn’t working correctly. Cable/internet wasn’t working. Breakfast should have been included in the price of the room. Instead I had to pay for it.
Percy Bentley
Stayed 2 nights in Apr 2024
Response from Holiday Inn on 28 Apr 2024
Thank you for your feedback, we do apologize for any inconvenience's you may have experienced during your stay.
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!
8/10 Good
mark
26 Apr 2024
Liked: Cleanliness, staff & service
Nice people especially in nice bar/resturant.
Shuttle a LONG wait at airport.
Toilet did not flush solid waste
Shower head stuck on firehose type pressure
It was quiet and comfortable bed.
. .
mark
Stayed 1 night in Apr 2024
Response from Holiday Inn on 27 Apr 2024
Thank you for your feedback, we do apologize for the inconveniences you may have experienced.
Had a one night layover and it was perfect. Called the shuttle and it came within 20 mins, the place was very new and clean, the bed was extremely comfortable, the dinner and breakfast buffet were good. Next time i layover in Houston I'll stay again.
Ayla
Stayed 1 night in Apr 2024
Response from Holiday Inn on 8 Apr 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!!
The staff were very nice. The room was spacious and clean. The property definitely needs updating. Pool and hot tub are in need of attention. Breakfast is nothing special and they charge $12.95 pp…should be included in the price of the room for what they offer. Hotel restaurant is decent.
Douglas
Stayed 1 night in Apr 2024
Response from Holiday Inn on 8 Apr 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!
I would have been nice to know that the airport shuttle does not operate after 10 PM. Not fun after a 14h flight to wait for a shuttle for 45min until someone tells you that the will not be any shuttle for Holyday Inn anymore
Peter
Stayed 1 night in Mar 2024
Response from Holiday Inn on 3 Apr 2024
Thank you for your feedback, we do apologize that you were unable to use our shuttle services. We do have it stated on the websites with our shuttle service hours and that the shuttle is upon request. We are sorry for the miscommunication.
Saddik the receptionist was excellent this morning, very attentive and personality was great. The evening I arrived i requested for a room in the top floor after waiting for 15 minute she put me on a second with windows so dirty that i could see anything. I ask to be transferred the next day and she the receptionist ignore my request. We ate at rhe restaurant was great and service was good also.
Victor
Stayed 2 nights in Mar 2024
Response from Holiday Inn on 26 Mar 2024
Thank you for your feedback.
8/10 Good
Debbie
22 Mar 2024
Debbie
Stayed 1 night in Mar 2024
Response from Holiday Inn on 11 Apr 2024
Thank you for your feedback, we are happy to hear that you enjoyed your stay. We will see you next time!
I was disappointed in the pool areaa. It was open but not usable because the hot tub was not heated and the pool had a layer of dust and oil scum on the surface. Maybe it hadn't been cleaned after the winter but it should have been closed.