Lobby

Reviews of Budget Host Inn and Suites

2.5 out of 5
Budget Host Inn and Suites
11103 s Hwy6, Sugar Land, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 155 out of 322 reviews" "
Rating 8 - Good. 110 out of 322 reviews" "
Rating 6 - Okay. 26 out of 322 reviews" "
Rating 4 - Poor. 12 out of 322 reviews" "
Rating 2 - Terrible. 19 out of 322 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
At check-in time there were individuals outside hanging out like it was an apartment, in fact, this may be an extended stay hotel. They looked like they lived there. They were very loud. The night was peaceful and both my companion and I slept well. It is an affordable hotel and this was the second time staying here. The hair in the shower was a big turnoff and disgusting.
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Michael, We appreciate your loyalty to our hotel and are glad to hear you had a peaceful night's rest. We regret to learn about your experience at check-in, and I will pass your feedback on to the appropriate team for review. Thank you for taking the time to share your thoughts with us.

8/10 Good

Carina

Travelled with partner
Liked: Cleanliness
Rooms are nice, breakfast is a few snacks, good lighting at night outside.
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Carina,We are delighted to hear that you enjoyed our well-appointed rooms and found our nighttime lighting to your liking. Your feedback on the breakfast offerings has been duly noted for future improvements. Thank you for taking the time to share your experience with us.

8/10 Good

Syed

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money
Stayed 2 nights in Apr 2024
Response from Manager on 19 Apr 2024
Hello Syed,Thank you for sharing your feedback with us. We appreciate your input and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back for a more enjoyable experience.

8/10 Good

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was great but the breakfast was horrible they bought one box of doughnuts for the whole hotel, crazy, so of course at 730 am there were none left, coffee was like water, the only thing left was some cheap white bread with only butter to put on it not even jelly
Stayed 1 night in Apr 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Was just passing through. Good price!
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Benjamin,We are delighted to hear you enjoyed your stay with us and found our pricing favorable. If your travels bring you back this way, we would love to welcome you again.

6/10 Okay

CHING FENG

Liked: Cleanliness, property conditions & facilities
Buena, amplia habitacion, internet con señal bajo, agua caliente con baja presion, pobre desayuno.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello CHING FENG, We appreciate your feedback on the spacious room. Regarding the internet and water pressure, we suggest future guests contact our team for assistance. We'll share your thoughts on breakfast with our management for further review.

2/10 Terrible

Lorin, Raleigh

Disliked: Cleanliness, staff & service, property conditions & facilities
On the outside, the hotel looked fine, but the room was awful. Water was obviously leaking from the shower, through the wall, and seeping up through the vinyl floorboards by the bed. The baseboards were moldy and brown, and the door frame around the bathroom door was rusted. You could tell that they had tried to hide the mess, but they failed. Really bad. The management seemed unconcerned. Avoid at all costs!
Stayed 3 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Lorin, We're sorry to hear about your experience and appreciate your feedback. Our team always strives to provide a pleasant stay for all our guests. Rest assured, we will address your concerns accordingly to enhance our guests' experience. Thank you for bringing this to our attention.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Victor,We appreciate your positive feedback and are delighted to hear that you had a pleasant experience at our hotel. Our team strives to provide exceptional service to all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

6/10 Okay

Allen

Liked: Cleanliness
No hot breakfast, but excellent selection of healthy choices, and kept well stocked. Great daily maid service. TV didn't work, and shower drain barely worked. Otherwise, fair value for the price.
Stayed 3 nights in Feb 2024
Response from Manager on 9 Mar 2024
Hello Allen,We appreciate your feedback on the breakfast selection and maid service. We apologize for any inconvenience with the TV and shower drain; we will address these issues promptly. Your comments help us improve our services for future guests.

2/10 Terrible

Marc

Disliked: Cleanliness, staff & service, property conditions & facilities
There’s cockroaches, and spiders in the room. The bathtub drain very slowly. My family didn’t feel safe staying here so we decided to move to a different place.
Stayed 2 nights in Feb 2024
Response from Manager on 28 Feb 2024
Hello Marc, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in the sugar land area
This place was a very welcome surprise to find in the area, as the price was super reasonable and the place seems to have been renovated recently, and the rooms were very clean and comfortable, and there was even some cereal, fruit (oranges, apples, bananas), toast, and doughnuts for breakfast. The only complaint would be that there were old stains on some of the towels and sheets, so maybe some bleach would help!
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Dear Guest, We are pleased to hear that you enjoyed our recently renovated rooms and found them clean and comfortable. We appreciate your feedback regarding the towels and sheets and will make sure to address this with our housekeeping team accordingly. Your comments will help us improve our services for future guests.

8/10 Good

Kimberly, Corpus Christi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 15 Feb 2024
Hello Kimberly, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

Syed

Stayed 2 nights in Jan 2024
Response from Manager on 22 Mar 2024
Hello Syed, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Leanna D

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and the property was clean. However, if you are a light sleeper this will not work for you. One night we hear the man next door coughing and storing all night. The next night we heard a person next door on the other side throwing up. You hear EVERYTHING.
Stayed 3 nights in Jan 2024
Response from Manager on 27 Jan 2024
Hello Leanna D,Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our staff friendly and our property clean. We apologize for the inconvenience caused by the noise from neighboring rooms. We understand that a quiet environment is important for a good night's sleep. We appreciate your feedback and will use it to improve our guests' experience.

10/10 Excellent

Loan

Liked: Cleanliness
Very nice, clean and spacious inside!
Stayed 2 nights in Jan 2024
Response from Manager on 20 Jan 2024
Hello Loan,We are delighted to hear that you found our hotel to be nice, clean, and spacious during your stay. Our team takes great pride in maintaining a high level of cleanliness and providing spacious accommodations for our guests. Thank you for sharing your positive feedback, and we hope to welcome you back in the future for another pleasant experience.

10/10 Excellent

Jim

Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Jim,Thank you for choosing our hotel for your recent stay! We are delighted to see that you rated your experience with us a perfect 10. We hope to welcome you back again soon for another exceptional stay.

10/10 Excellent

Latrece

Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Latrece,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Yousaf

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 14 Jan 2024
Hello Yousaf,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a wonderful experience with us. We strive to provide the best service and amenities for our guests, and your high rating is truly appreciated. We hope to welcome you back in the future for another excellent stay.

10/10 Excellent

Krishnataru

Good
Stayed 1 night in Oct 2023
Response from Manager on 1 Feb 2024
Hello Krishnataru,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

austin, Carrollton

Stayed 1 night in Dec 2023
Response from Manager on 9 Jan 2024
Hello austin,We are thrilled to hear that you had a fantastic stay at our hotel! We pride ourselves on providing exceptional service and amenities for our guests. If there is anything else we can assist you with, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

Abraham

Stayed 1 night in Dec 2023
Response from Manager on 14 Jan 2024
Hello Abraham,Thank you for choosing our hotel for your stay! We appreciate your rating and hope you had a pleasant experience with us. Should you have any further comments or suggestions, we encourage you to reach out to us directly so we can address any concerns. We value your feedback and hope to welcome you back in the future. Safe travels!

8/10 Good

Joey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 11 Dec 2023
Hello Joey, We appreciate you choosing our hotel for your stay. We regret that your experience was not up to your expectations. If you could kindly reach out to us with any specific feedback, we would be more than happy to address your concerns. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
This property was very well kept rooms where cleaned daily will stay again
Stayed 3 nights in Sep 2023
Response from Manager on 5 Dec 2023
Hello Briana,Thank you for choosing our hotel for your stay and taking the time to share your positive feedback! We are delighted to hear that you found our property well-kept and enjoyed the daily housekeeping. We look forward to welcoming you back on your next visit.

10/10 Excellent

Billie, Richardson

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff was very friendly
Stayed 1 night in Nov 2023
Response from Manager on 28 Nov 2023
Hello Billie,Thank you for taking the time to acknowledge our friendly staff. We pride ourselves on providing exceptional service and it's always rewarding to hear when our guests have positive interactions with our team. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Ernesto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for a quick one night visit. Smooth checkin. Great room.
Stayed 1 night in Nov 2023
Response from Manager on 19 Nov 2023
Hello Ernesto,Thank you for choosing our hotel for your quick one-night visit! We're thrilled to hear that your check-in experience was smooth and that you enjoyed your great room. We hope to welcome you back again soon for another wonderful stay.

8/10 Good

Efrain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Nice clean place. The breakfast was extremly minimal, cold cereal and bagels. The rooms are large with comfortable beds. The only complaient is that it is right off the highway and there is car niose all night long.
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Hello Efrain,Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We're delighted to hear that you found our property clean and enjoyed our spacious rooms with comfortable beds. However, we apologize for any inconvenience caused by the proximity to the highway and the noise disturbance you experienced. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

ROSA

Stayed 1 night in Nov 2023
Response from Manager on 7 Dec 2023
Hello ROSA,Thank you for choosing to stay with us! We are thrilled to hear that you had a fantastic experience during your time here. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Azamat

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Nov 2023
Response from Manager on 17 Nov 2023
Hello Azamat,Thank you for your positive feedback! We strive to provide excellent service to all our guests and we’re glad to hear that we met your expectations. We hope to have the pleasure of welcoming you back to our hotel in the future.

8/10 Good

Jaimon

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 14 Nov 2023
Hello Jaimon,Thank you for rating our hotel with 4 stars. We appreciate your feedback and are glad to hear that you enjoyed your stay overall. If there is anything specific we can assist you with in the future, please do not hesitate to reach out to us. We hope to welcome you back again soon.

8/10 Good

Jeramy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room for the price.
The room was good, the staff was nice. The only real issue I had was I went to breakfast and hour before it was supposed to end, and there was really nothing left except for a plain bagel. Was kind of disappointed about that.
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Jeramy,Thank you for your review, we appreciate your feedback about your recent stay. We apologize for any inconvenience you faced in regards to the breakfast service. It is unfortunate that the breakfast items were depleted earlier than expected. We will address this matter with our team to ensure better availability of food items until the designated end time. Your comments are valued as they help us improve our services.

8/10 Good

efren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable place to stay with family.
Stayed 2 nights in Nov 2023
Response from Manager on 8 Nov 2023
Hello efren,Thank you for choosing our hotel for your family stay! We appreciate your feedback and are glad to hear that our affordability met your expectations. We hope you had a wonderful time and look forward to welcoming you back in the future.

8/10 Good

Rabia

Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Rabia,Thank you for your positive feedback! We appreciate your rating and hope to welcome you back in the future.

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 24 Oct 2023
Hello Lorenzo,Thank you for your amazing review! We are thrilled that you had such a fantastic experience with us. We look forward to welcoming you back in the future!

6/10 Okay

Samuel O

Under renovation
Stayed 4 nights in Oct 2023
Response from Manager on 12 Nov 2023
Hello Samuel O,Thank you for your feedback. We appreciate your understanding during our renovation process. We apologize for any inconvenience caused and hope to welcome you back in the future to experience our updated facilities.

10/10 Excellent

Fernanda

Travelled with family
Service was great according to the price
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hello Fernanda,Thank you for your feedback! We aim to provide exceptional service at a fair price. We're glad to hear that you had a positive experience with us.

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a good price for the room. The room was spacious with a modern look. The bed was comfortable. Although the one blanket on the bed looked thin, it kept me warm. The a/c worked very well. The breakfast was minimal, but not bad: bagels, fresh donuts, sliced bread, fresh fruit, SunnyD, coffee (warm), with a microwave and toaster available. The shower was not well sealed; water overflowed, making a puddle on the floor that completely soaked the floor towel. One of the lights flickered. (We had a flickering light during our previous visit here as well.) It would be nice if the towels were thicker and and if there were lamps on the sides of the bed to provide dimmer lighting. It was a good room for the price we paid.
Stayed 1 night in Sep 2023
Response from Manager on 4 Oct 2023
Hello Catherine,Thank you for sharing this experience with us. We truly value you feedback with regards to our bed and your insights regarding our towels. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay
The owners and people who work here are nice, room was clean and beds are comfortable. I stayed here for 1 night because I flew into Houston for my chiropractic appointment and I’d definitely stay here again! Thank you for your hospitality :)
Stayed 1 night in Sep 2023
Response from Manager on 23 Sept 2023
Hi Jessica,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Quite stay, clean room.
Stayed 1 night in Sep 2023
Response from Manager on 6 Sept 2023
Hello Oscar,We appreciate your rating of our hotel and the feedback you have shared pertaining to our room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Basheer Ahmed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Aug 2023
Response from Manager on 29 Aug 2023
Hello Basheer Ahmed,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

6/10 Okay

Mudassir

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 30 Aug 2023
Hello Mudassir, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

john

Bathroom had no Toilet tissue holder and the door would get locked from inside and had to be opened from inside
Stayed 2 nights in Aug 2023
Response from Manager on 13 Aug 2023
Hello john,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

10/10 Excellent

Rauf

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was perfect.
Stayed 2 nights in Jul 2023
Response from Manager on 2 Aug 2023
Hello Rauf,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

4/10 Poor

michael

Liked: Cleanliness
Disliked: Property conditions & facilities
Don’t stay away
First thing when I got there the way the AC is set up. It looks like it has a unit and it’s on the floor. Obviously it was turned off your room was burning up. When I tried to turn it on it just kept resetting ended up there was a wall controller, even though the unit itself had controllers on it, the desk chair was missing a wheel the dresser that the TV sits on the middle drawer. Both corners have been ripped off so if you pushed it in it went all the way through the loveseat had a tear in it , the bathroom ceiling had a hole in it and last, but not least, there is mold in the corner of the door in the bathroom. The bathroom was nice.
Stayed 2 nights in Jul 2023
Response from Manager on 26 Jul 2023
Hello michael, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

10/10 Excellent

Billie

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
This was a very nice motel at a very reasonable price.
Stayed 1 night in Jul 2023
Response from Manager on 26 Jul 2023
Hi Billie,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel and find it of great value. Thank you so much, waiting to serve you again!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Manager on 24 Jul 2023
Dear Guest,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Adeboye

Liked: Cleanliness, staff & service, property conditions & facilities
This place is clean and free from roaches. The cleaners are fantastic and the toilet is clean. You won't regret it.
Stayed 3 nights in Jul 2023
Response from Manager on 16 Jul 2023
Hello Adeboye,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Arlene, SUGAR LAND

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy. Room was clean and comfortable. Will gladly use again.
Stayed 1 night in Jul 2023
Response from Manager on 10 Jul 2023
Hi Arlene,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

8/10 Good

Christopher

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 30 Jun 2023
Hello Christopher,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like it when I got my room key there was someone already in that room.had to go to the office and get another room.
Stayed 1 night in May 2023
Response from Manager on 9 Jun 2023
Hi Marie,Thank you for your feedback. So sorry your experience was not exceptional. We hope you will stay with us again so we may regain your trust.

10/10 Excellent

Maria De Lourdes

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio exactamente como en la foto el hotel estaba en muy buena condiciones
Stayed 1 night in May 2023
Response from Manager on 1 Jun 2023
Hi Maria de Lourdes,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!