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"Overall this is a great hotel. The front desk staff are very friendly and helpful. Our room was spacious and accommodated 2 adults and 2 kids. The bathroom needed help though. The door did not lock, the shower only had half a glass door, causing water from the shower to spray out on to the floor. There was very minimal counter space and hand towels were hung low so not very accessible. The bathtub is also taller than normal, causing us to trip and slip on the wet floor when getting out. Very hazardous bathroom. "

"Second time at this hotel and did not disappoint. Great location and comfortable quiet room! "

"The most perfect stay in Bruges, highly recommended. we will definitely be back "

"Breakfast was basic. Rooms were teeny tiny- shower in the room! It was insanely HOT in the hotel. Unbearably hot. Halls were a sauna/ very uncountable to sleep. Had to make a deposit for hairdryer. Towels were small, old & scratchy. Very basic! Location was close to station and 10-15 min. Walk to old town. "

"Fabulous stay. Right in the heart of the city. Big room with everything we needed. Would stay again. "

"Lotte bit more “rustic” than the pictures showed but still nice. Would stay again but wish they’d do more with what they have. "

"The hotel is advertised incorrectly. If you book the classic room—they will put you inn”the annex”—which you get to by exiting the hotel, walking down a driveway to a garage door, and then entering a mildew infested, prefab “addition”, slightly below ground level. The room stink of whatever artificial “linen” scent, that we both started coughing. You could tell it was done to disguise the smell. They offered to put us in “suites”—which are NOT suites, but large rooms in the main building —but at 65€ more each for each night. They were not remotely gracious about it and first blamed us for not reading the Expedia description—and then blamed Expedia. A crappy way to treat customers. My friend had no hot water in her room. It wasn’t fixed. I do not recommend this at all."

"Rooms were immaculate, the staff are great. Hôtel was exactly what we wanted. Just outside the centre so it was nice and quiet. "

"Great location, easy to get to anywhere you want. Room is quite small but that’s expected as the price is fairly cheap."