The location and layout of the condo gets 5 stars. but the property management is where it all falls apart. I should have seen the red flags. When I tried to book the property the request expired because the property manager didn't check their email. Isn't that the most important step, making sure to check for requests to rent.
Once it was finally confirmed, the communication just got worse. I got an email saying check in instructions would be sent Thursday. Called Friday (day of check in) asking where the instructions were. Said he would email them to me. Had to call back 5 hours later since I still hadn't got them. Oh yeah he forgot. Not the end of the world, but not fun to start a vacation stressed out when you are halfway to the place and aren't sure if you can actually check in.
I asked about parking for larger vehicles since the parking is in a garage. Manager said no problem I could use the spots they had for another condo. I thought this is great, very helpful. That is until I got an angry phone call from the owner of that place wanting to tow my truck parked in their space. I had to talk him off a ledge and explain who gave me permission. Thank god I had a work truck with my number on it or it may have just been towed. In the end the owner was ok with me parking there, but was upset no one from the management company had asked him if that was ok.
Ok now we actually get to the condo. At first it looks great, good views of the river, high ceilings with lots of light. But you could tell the same attention to detail the management company had is what the cleaning crew had. The coffee filter hadn't been changed in I don't know when, but there was white mold growing in it. The dish sponge was pretty foul too and just left out. Not sure I would eat off dishes that were cleaned with it. I ended up eating out. Just generally disappointed with the cleanliness, especially for a management company that runs a hotel. They should be very well equipped to clean a vacation rental.
Overall the rest of the condo was ok, but not great. There is not a comfortable place to sit. Couch is hard as a rock and the chairs are worse. It has a video game box but the owner took the power cable. So now I get to stare at a video game console that I can't play like a cruel joke. Just take the whole unit if you don't want guests to have fun while they stay. Oh and there is no wifi.